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Business Profile

Auto Parts

OEM Vehicle Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this order #***** on March 3rd and I was told it would arrive in **** business days and I was like ok it seem reasonable but I started looking for reviews and stumbled upon all these negative ones. I didn't make anything of it at first but it is now March 10th and have not received my order. I tried canceling my order on March 5th but they said they couldn't cancel because it was already in a warehouse and being prepared to be shipped but when I check the tracking number they provided me it shows its still in ******* and have not seen any update or activity for 24 hours. Not only that but the the address of the origin , OEM VEHICLE PARTS **************************************************************** seems to not exist. I would just like to receive a full refund at this point.

    Business Response

    Date: 03/11/2023

    Order went out Wednesday as promised. Customer received tracking # from carrier and delivery attempted after shop closed yesterday. Products will be delivered Monday morning as long repair shop customer provided is open. See attached tracking information and delivery attempt which was emailed to customer at pick up on Wednesday. Normally, as communicated over the phone to customer on a Monday from South ******* to Georgia its a 2 day point. 
    use link below for tracking and attached  -

    ********************************************************************************************************************

    Customer Answer

    Date: 03/11/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered. I no longer want the parts I want to cancel my order completely and I want my money refunded 

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

  • Initial Complaint

    Date:01/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a headlight assembly on December 14, 2022. Received acknowledgement which promised updates. On December 27th after not having received any updates and item still not shipped; I sent a request (attached to the order) to please cancel the order. On January 3, 2023 again after receiving no response or any change to the order status, I sent another written request to the order to please send confirmation that the order was cancelled. I finally received a response that my cancellation request was sent to dealer for action. Again I received no response from dealer. On January 11, 2023 I saw that item was shipped and pending pick up from ***** I called and send a comment on order not to ship item because I had ordered elsewhere. of course no response. I called several time the next day until I finally spoke to someone and she explained that item had to be shipped because order was already to far into the production. I asked her why they had never responded to my continuous requests to cancel.

    Customer Answer

    Date: 01/23/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 01/24/2023

    We are not able to cancel a Special Order part once it is placed but we can do a return on it.

    Thx

    ***

    Customer Answer

    Date: 02/02/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *********

     

     

    Customer Answer

    Date: 02/06/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    Can you please attach this response as the reason why I am not satisfied with the business response which indicated that " there not able to cancel a Special Order part once it is placed but we can do a return on It."

    First, I will indicate that this was not a Special Order item, it was ordered straight off there parts catalogue.

    Second,  I have requested authorization to return this  item on two occasions (January 12, 2022 and January 31, 2022) and both times they advised that they will submit request to the ****** dealer.   To date, I have not received a single response from the company or the dealer. 

    Business Response

    Date: 02/16/2023

    We were not able to cancel the order as the product had already shipped from the warehouse as we told the customer. That message has been consistent from the original inquiry. We have offered to credit the customers account once they return the product. 

    Thx

    Customer Answer

    Date: 02/26/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    First,  request to cancel order was placed December 27th and second request on January 3rd.  
    Order was not shipped until January 11th.

    Second, I do not want a credit to account because I do not have an account and I do not know if I will ever need another ****** part again.

    I will gladly return item to company for a refund.

    Thank you.

     

     

  • Initial Complaint

    Date:09/02/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** for a part was not processed but credit card was charged. Never received part or refund. I have contacted company several times with no resolution.

    Business Response

    Date: 09/07/2022

    Hello,

    The product is on back order. We did cancel and refund the order 9/6/22.

    Thx

OEM Vehicle Parts is NOT a BBB Accredited Business.

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