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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,233 total complaints in the last 3 years.
    • 379 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I should currently have $180 in rewards on my BJs credit card. I attempted to use my points during my transaction at the **********, ** BJs location on 10/01/22. The cashier failed to notify us that there was an issue with using rewards until after the transaction was processed. We were told to go to customer service, who rudely told us they cannot help and to contact cooperate, without even looking at our account or even making the slightest effort. Proceeded to call customer service who told me to call back in two hours. Called back and was given the run around. Said they couldnt access anything until 72 hours. They were told to cancel our membership, yet failed to. **************** was contacted again this week. We asked to please mail us a check for the $180 in rewards and cancel our membership. Cannot get any straight answers from them. Now magically my $180 in rewards were redeemed on 10/7 and a $20 redeemed on 10/6, and not by me! I have not made a purchase since 10/01. I want my $180 check mailed to me and I want my membership cancelled.

      Business Response

      Date: 10/12/2022

      We have issued the $180 of Rewards into a check on 10/7. This will ***********-8 weeks to receive. Thank you 

      Customer Answer

      Date: 10/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

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