Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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• 

  BJ's Wholesale Club, Inc.

  350 Campus Dr Marlborough, MA 01752-3082

• 

  Bj's Wholesale Club

  70 Cluff Rd Salem, NH 03079-3324

• 

  BJs Wholesale Club

  110 Centerville Road Lancaster, PA 17603-4007

• 

  BJ's Wholesale Club, Inc.

  500 N State Road 7 Royal Palm Beach, FL 33411-3523

• 

  BJ's Wholesale Club, Inc.

  4408 Milestrip Rd Buffalo, NY 14219-2553

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BJs wholesale deducted $120.00 from my checking account on January 2, 2025. I have never been to bjs warehouse nor did I sign up for a membership. I dont know how they acquired my debit card number my concern is also that they have illegally charged me and have my card number mixed up with someone else who has a membership with them

  

  Business Response

  Date: 01/04/2025

  Reached out to non-member via email and are awaiting a response to resolve.    

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a television from BJ on 12/03/2024. This was supposed to be a gift for my parents for Christmas. When we attempted to open the ** 75" box to install the television we noticed that the cord, manual and remote was missing. We placed the television back in the box and brought it back on 12/20/2024, to BJ's on **************************************************************************** where the purchase was made initially. The first ******* we met with was PJ (who lacked good customer service). He simply stated that the serial number on the box did not match that of the television box and therefore could not exchange the television. We left with the television. I was advised to contact the regional store ******* **** *******, which I did on 12/22/2024. According to **** the television that was in the box was a ******* and not an **. I explained to him that the television we thought we purchased was supposed to be an ** and that maybe there was a switch at the warehouse which is why the box came with only a television and not the other items. **** flat out stated "that was impossible" there is no way that was done. Basically insinuating that we switched the television. First of all that is a derogatory comment to accuse my family of switching the television. Second, I refuse to take a loss after years of being a loyal customer of ********************** for more than 15 years. BJ's needs to either provide a full refund or exchange the television for what we paid for.

  

  Business Response

  Date: 01/04/2025

  Weve reached out to the household via email and are currently awaiting a response to help resolve this matter. Since the purchase was made under the Primary Membership, were unable to discuss any details with the household member to ensure the privacy of the account. The ******************** complaint must be filed by the individual whose membership number was used.
  

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Incorrect Sales Tax Refund on ************* Laptop Dear BJ's Customer Service,I recently purchased an **** laptop at an original price of $1,099.99, utilizing a $300 coupon, bringing the net purchase price to $799.99. During the purchase, NJ sales tax of *****% was calculated and collected on the full price of $1,099.99, amounting to $72.93.However, upon returning the laptop, I noticed that the sales tax refunded was calculated only on the net price of $799.99, which is $52.99. This resulted in a shortfall of $19.94 in the refunded sales tax. The discrepancy effectively means the sales tax collected on the $300 coupon discount has not been refunded, which seems unfair and potentially against consumer protection laws.I brought this issue to the attention of the store manager at your ****** location, but unfortunately, they were unable to resolve the matter. This lack of resolution adds to my concern about the accuracy and fairness of your system.I kindly request immediate rectification of this issue. Please refund the additional $19.94 to account for the correct sales tax amount collected during the purchase.I trust BJ's values its customers and ensures compliance with applicable tax regulations. I look forward to your prompt response and resolution of this matter.Regards,***** ************ (Membership # ***********)

  

  Business Response

  Date: 01/03/2025

  Ive reached out to the Sales Tax team for clarification and will ensure the member is updated as soon as I receive their response.
  

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13th, 2024 I placed a same day delivery order for the amount of $365.06. The store cancels the delivery and I am issued a refund. I only received part of the refund and that was the portion of the order that was paid for with my debit card. I am still missing $348.62 that was paid with ***. I've had this happen before and the refund did not take this long. I've been told to continue on waiting for 30 days from the date of purchase for the refund to ***. I am on a limited income and this issue has placed me in a dire situation. I have four children to take care of and I am unable to obtain any other answer other than to wait 30 days.

  

  Business Response

  Date: 01/02/2025

  Please see attached.

  We will contact the member and verify. BJ's released the refunds on 12/13/24 to the *** card ending in 2881.

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The funds were released on that date but I am yet to receive anything. Why is it taking so long to receive the refund? As I stated before I had the same situation occur before and the refund did not take this long.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Shaneice

   

   

  

  Business Response

  Date: 01/06/2025

  Please see attached.

  We have reached out to the member twice 1/2/25 and 1/3/25 to get more information and no responses from the member. 

   

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I responded to Mr. ***** and all he did was send proof of a return that I did not receive. As I've expressed before I had this same situation occur and the refund did not take this long to be returned. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Shaneice

   

   

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order that was never delivered. The delivery driver claimed it was delivered but they were contacted to know where the delivery was they said they just left it "there". The first message received claimed the delivery driver could not find the address. Tried calling them but no answer. Driver texted that the door wouldn't open so I responded that they had to ring the intercom with the apartment number so that I can buzz them in. They didn't ring it. I received a notification that the order was delivered. I tried calling multiple times to know the whereabouts of the order as I had not received it. Driver did not answer. Texted them asking where the order was and if they were at the right door. Even sent *** to open door but no one was there. Tried texting again since I had not received my order or an answer. Driver claimed they just left it in front of the door but there was nothing there. I then contacted the store to explain the situation. They said said they were starting an investigation, and for 4 days I didn't receive a response. I then tried speaking to a supervisor who claimed they would escalate the problem to the Doordash as it was their driver. Another 4 days and no response. I contacted the supervisor again to find out if something had been done. They claimed Doordash refused to pay the refund as they believed the order was delivered. So I contacted Doordash and informed that BJ's was the one that had to issue the refund as they were the ones that charged the order. I again contacted the supervisor from BJ's explaining this. It has been over a week and still no response. This order was placed with my EBT snap that I had received for food for the month. I have a fixed income and this situation has made it difficult to feed my children.

  

  Business Response

  Date: 01/02/2025

  Please see attached

  The member was fully refunded today 1/2/25. 

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme frustration with the ongoing issues related to my recent purchase of a living room set from BJ's on Dec 4, 2024, which was supposed to include white glove delivery and installation. Instead, the delivery was mishandled: the boxes were simply dropped in my garage, and I was informed by the delivery company that it was a standard curbside drop-off, not the service I had paid for. I contacted BJ's customer service, and while they acknowledged the error and promised to arrange for proper installation, nothing has been done to resolve the situation.Despite multiple calls and assurances that the issue would be fixed, I have not been given a clear installation date. With the holidays approaching, I urgently need this matter addressed so I can host guests and use my living room. Meanwhile, I have been left without furniture and my old set has already been removed to make space.The customer service responses have been consistently unhelpful, with promises of follow-ups that never happen. This has now been going on for over two weeks, with no resolution in sight. The boxes are still sitting in my garage, and with winter weather here, I am unable to park my cars inside, which is causing additional *******************, I called again and was told that the issue would be escalated for pickup, but Ive heard this same story repeatedly. I am beyond frustrated at this point and feel completely ignored. I have also tried reaching out to BJs corporate office, but after leaving a voicemail, I received no *********** a loyal BJ's member for over 20 years, I expect much better treatment than this. It is unacceptable that I am being given the runaround with no tangible solution. I demand immediate action to either resolve this issue or process a full refund so that I can purchase furniture elsewhere.I expect a prompt response from someone at BJ's corporate office to address this matter and ensure this is resolved without further delay.

  

  Business Response

  Date: 12/30/2024

  The member reached out to member care and the pick-up has been scheduled.

  A pick-up has been scheduled for Monday January 6th between 12pm - 4pm, the shipment needs to be ground level for the driver to pick it up.

  
  

  Customer Answer

  Date: 01/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:12/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an Apple Airpods Pro from BJs on 12/02/2024. They were shipped by *** and marked as delivered on 12/06/2024, 9:47 A.M (1ZA292430308911696). I checked my CCTV camera and nothing was delivered by *** that day. I contacted BJs cutomer service about the issue and they kept telling me that that are looking into it for more that a week. After following up a lot of time, they just sent me an email that the package is marked as delivered so they won't do anything. I then opened a case with *** and they agreed that the package is missing and issued a claim to the sender (BJs). BJs has bee unresponsive to my requests. I ordered the earbuds as christmas gift. Now I don't have the earbuds, I spent hours following up on the request and couldn't buy another one due to expectation that Bjs will do something and also had my funds locked with them. This is the first time I have ever seen a business take no action for missing packages. There should be a fine for such business practices.

  

  Business Response

  Date: 12/30/2024

  Please see attached.

  We will reach out to the member. A claim has been opened with ***, and the member states that CCTV footage shows nothing was delivered by *** that day. If the member could forward this to ***, it might help with the claim. The member was also advised to file a dispute with her bank, and once that's done, the bank will contact BJ's/UPS for the investigation

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ******* The Frame 55 TV on BJs online on 11/30 for $988.19, taking advantage of BJs heavily advertised Black Friday sale on TVs emphasizing 5 Years of Coverage warranty/replacement plan. The 5 Years of Coverage offer was featured heavily in a Black Friday Deals catalog mailing and the offer on TV I purchased was on the ************************ website. The TV I ordered arrived on 12/10 and after setting it up, I discovered the TV was defective. I called customer service that day and was told the TV was out-of-stock, so my only option was to return in-store for a full refund. I invoked the advertised 5-year product replacement. The agent then told me to check online for a comparable model. I indicated BJs had the same ******* model in the next size up. The agent instead offered to send the next size DOWN from the model I purchased, which I rejected. I received an email that day from the agent requesting photos of the damage, which I sent immediately. Later that day I received an email from another agent to schedule pickup of the defective TV for refund to original mode of payment within 3-5 business days of arrival at warehouse. The original agent replied on 12/12 that they would not have the model I ordered back in stock and would offer me a Black Friday deal price on the 65 of $1297.99. I sent a screenshot of that model currently available at *********** for $1,248.00 and declined that attempt to upsell. The defective TV was picked up from me on 12/13. I received a call from a supervisor later on 12/13 who asked me send other replacement options. I said if BJs would honor the sale that I cancelled with ******, that would be reasonable. I expressed urgency with upcoming travel and family arriving; he said it would be more efficient to reply via email, which I did immediately. I received no communication until 12/16, where he extended the same offer of $1297.99 for the 65 ******* TV Id already rejected. To date, I have no TV and no refund.

  

  Business Response

  Date: 12/31/2024

  Please see attached.

  We will reach out to the member to confirm refund 

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many months ago BJs continued to fail to or3bent fraud on my BJs card and membership. People would somehow steal my rewards and then use them and within a hour of BJs replacing them, the would be stolen again. Finally I had to shut the card down, lock it and file a complaint to get my money returned.About 2 months ago when I spoke with them they told me I could go ahead and purchase another membership and try the card again assuring me there would be no more fraud.I purchased a membership for $59.47 a few weeks ago, watching my account to see if anyone was going to steal mynrewards ******** I was using the now unlocked card, the rewards remained and grew to now have $154.87. The only way to redeem them is to order from BJs so I tried to place and order yesterday and was not given free delivery which comes with the membership I purchased. I was going to place the order anyway at that point just to redeem the $155 but it would not allow me to.I called them and r3corded th3 conversations. The first ***** outside of the US said mynmwjbership wa cancelled and refunded. I told her that was almost a year ago and she wouldn't listen to me saying I can only redeem the rewards in the store, she then hung up on me rather than explain what she was talking about.I called right back, the next *****, on a call I recorded said I had to wait until 2025 to redeem the rewards which I know is a lie and asked her why the other ***** didn't say that and once more the call was disconnectedI no longer want anything to do with this company BJs so cancelled the BJs card which I was throwing money away by using it as any of my other capital ine cards I can redeem my rewards immediately or as a credit to my statement They refuse to help, or even acknowledge that I paid for a membership on December 7, that shows up as a charge on December 9th on my statement, as well as they've once again stolen the membership fee and the $154, 87 in rewards I accrued. Screenshot proof below

  

  Business Response

  Date: 12/30/2024

  Please see attached.

  Reached out to member via email and are awaiting a response to resolve. We see the rewards are still available and will confirm with the member to have a check issued.

   

   

   

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  Hi, thank you for reopening to allow me to reply, I tried last week but it wouldnt upload  because I included new evidence that he is a liar, a 3 minute audio that was preventing it from going through but I was sent an email address to send that audio to, so in addition to the two screenshots here Ill send you that 3:16 audio of bjs admitting that they canceled my membership and I was not allowed to use the rewards.

   

  ****** ***** is a liar, and he is scamming. He is very aware that the enclosed screen shots are for the rewards that bjs recently stole from me as well as a new membership on December 9th that I paid for. Here is what this person *** ***** did, along with evidence hes scamming me, with or without the permission of BJs corporation, which *** not yet investigated but will separately. Here is his scam: 
  

  initially last month  after contacting you, he emailed me and said he refunded the $154.87 rewards that they stole. I emailed him back inquiring what about the $59.47 for the membership fee? And he sent me a receipt from last August for a check that I cashed from them saying hes closing the case and no paying me.

   

  in actuality, *** ***** knew very well that the facts which I will verify now are that, that was the first time they scammed and robbed me. They did the exact same thing last summer when someone kept using my rewards and every time they returned them theyd be stolen again within a matter of hours by someone I assume may have been working with employees or a rouge customer service agent giving information to someone. None of their customer service is in the ************* so each time Id call I was disconnected or hung up on l Im not sure.

  That was when o made the first complaint  to the BBB about what was happening at BJs and how theyd robbed me over and over about 7 times of my rewards as Id recounted in my initial complaint # ********.

   

  Finally *** ***** conceded and he refunded the rewards the6 stole in a check which I cashed in August..and I was told and foolishly trusted that if I deactivate the BJs card and stop  the membership, I could then in a few months but a new membership and use the card again and rack up rewards and use them with the new membership as whoever was stealing them would move on by then and forget about me knowing my membership was no longer active and there were no more rewards to steal

   

  So i started using  the card again after a couple of months and racked up the rewards and fearful of buying another membership and being robbed again asked if they'd just apply the rewards to my credit card account like all my other *********** credit cards do but they said no, inhabr to pay for a new membership to use them and so as you can see in the screenshot on December 9 2024 I bought another membership for $59.47 so that I could spend the $154.87  I'd accrued from using the card and enclis3s is also a screenshot of the reward balance that was on the account, the card to which I've since closed when I realized *** ***** was without  apology once again refusing to allow me a refund of either the rewards or the membership and this case now he's trying to close by using the old case complaint receipt for the first time that BJs corporation scammed me.

   

  Again, I've not yet delved  into it to find out if BJs was paying Mr *****  to continue to help them keep my money, or if he is just rouge and on his own accord using this scam on me and I assume many other customers because if you look at the ******************** reviews for BJs as well as online reviews this seems to be a problem and I personally believe Mr ***** with or without BJs knowledge and consent is doing to to a lot of people because most people just give up and accept being robbed as part of life and move on.

  The reason I'm not is because I have a large following on ******* and want to help expose this scam and want to see it through, I'm not poor and this isn't about the money, its about exposokg BJs corporation, or possibly this one employee who possible is working on his own to abuse customers this way, I am not sure yet, but yes closing this case by saying I cashed  a check which I never did, the check he's saying incahsed was from complaint number ******** when BJs first robbed me.

   

  Although  the enclosed information and complaint numbers and screen shots are enough to prove that this is a new case and a new attempt to defraud me, I also have and will send a video of the audio with one of the BJs customer service showing that after I was scammed into using the card, accruing the rewards, I was then scammed into buying a membership  to use them, nthe membership was canceled before I was able to use it if it ever was active at all. 

   

  I got a different story from each representative, one said I have to use them in the store not online, another rssid I had to wait until 2025, another said I can't use them bevsuee The membership is cancelled.

   

  I have not yet pursued any other avenues to get my money back or expose what BJs or possibly just Mr ***** of his own volition is doing to me and I assume many others, and to date BJs owes me $154.87 for the rewards I earned using the card for thousands of dollars in purchases I made with it, and they're also stealing another $59.47 for another membership I bought at their advice, and they also refuse to refund.

   

  Thanks

  **** Wilson 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 01/27/2025

  This matter is now being managed by our ***************** Kindly direct all emails and inquiries to **************************************** Thank you for your understanding.
  

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Enclosed is the screen shot of the check they sent me to show he lied and it wasn't ever cashed,

  This isn't an answer,

   

  They stole my money twice now and although, contrary to what ****** ***** said about my cashing the check, I see now they actually sent me one for the rewards they stole. I'm not sure why he said they aren't going to. 

   

  As far as the membership, since that was charged to my credit card, I'm going to just dispute that with the bank since I have the audio to prove that they cancelled it after I purchased it.

   

  This check I received for the rewards proves he doesn't even know what he's doing as he first said he's refunding it, then said I already cashed it in August and now received one for the $154.87 that they once again took after I accrued it. How can I have cashed it in August, as he states, if its here and was just written in January 2025? They're a disgrace.

   

  I'd also like permission since they're no longer going to be in contact with you, to be able to leave a review as well for them and Mr ***** if that's okay as I'd like that to be available for people online to see what they did,

  Thanks 

   

  **** Wilson 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been going here for propane a d groceries for 2yrs. Now. For the last year there has always been an excuse for why they close at any time during the day they want at the tire center. Last year because a guy got beat up that filled the propane (not my business) and now they are still claiming understaffed. I need to. Ome here min. 3times a wk. To get propane for my greenhouse. It is costing a fortune in gas as half the time I go no one is working. The hours are clearly marked in window. No excuse.

  

  Business Response

  Date: 12/28/2024

  The member was advised that this complaint would be sent over to the Club so he could get a call regarding the issues happening at Club 185 Greece NY. 

  Customer Answer

  Date: 12/28/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

   

  they are simply pushing the issue to the store that has been ignoring me completely. I've gone in there I've called and they don't respond. I stick with my decision unless properly handled. Thank you.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 01/06/2025

  The club manager will be reaching out to the member today. I understand this situation has been frustrating, and I want to share that the club has been short-staffed. Unfortunately, we cannot issue propane until a team member is properly certified. Thank you for your patience and understanding. We will work with the member and try to have a certified team member on we he arrives. 

  *** *******

   Club Manager

  BJ's Wholesale Club 185
  ******, *******;
  ************

   

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I appreciate the response, but it's been over a year short staffed and it took all this just to get a response. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****