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Business Profile

Buying Clubs

BJ's Wholesale Club, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Buying Clubs.

Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,240 total complaints in the last 3 years.
    • 388 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought online Xbox 3 month ultimate game pass. They canceled my order due to security issues. I attempted the order with another credit card. They canceled that order. I showed up to the BJs store in *******, *******. I explained the issue, the store manager could not override the price to match the online price, and since my order online keeps being canceled. I can't purchase this from this company. I've posted my comment onto the CEOs ******** and told him exactly how I felt about his customer service. Its terrible.

      Business Response

      Date: 05/27/2025

      Reached out to member via email and are awaiting a response to resolve.                 

    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased several items online with Bjs wholesale club in ***********. I went and picked up the items curbside and the employee came out and loaded the items into my trunk and I got home and found 4 major items missing. Bjs allowed a refund on 1 leaving 3 that I was told to call customer service about after a return slip was issued that I attached a photo of to this complaint. The representative was uncaring about the situation but did say a refund could be issued in 3-5 weeks but she wasn't sure and could give no further information. I believe this amounts to theft as bjs has charged me for items I did not receive but will not issue a refund.

      Business Response

      Date: 05/25/2025

      please see attached. The member was refunded for the missing items on 5/25/25

      Customer Answer

      Date: 05/25/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ********

    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Bjs in ****** ***** to buy Parmesan cheese the sign states you pay 7.99 at the register. When I got to the register they said its $9.57. I said the sign says You Pay $7.99. It does not say per pound. I spoke to manager and they said thats how they do their signs. I told her its misleading and fraud. I took pictures and called and emailed the company.

      Business Response

      Date: 05/25/2025

      We will follow up with the member to gather more information regarding the photo they submitted. The image shows the price of $7.99/lb, which is correct as the unit price per pound. If the member flips the cheese package over, the back should display the full pricing breakdown, including:
      Unit Price: $7.99/lb
      Net Weight: 1.15 lb
      Total Price: $9.19
      Please see the attached image as an example for reference.

    • Initial Complaint

      Date:05/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a diamond necklace and earring set from BJs online. The product was delivered defective. The diamond looked black like diamonds are missing but its there and discolored. I spoke with the manufacturer. They told me it was defective but to speak with BJs. I returned the item to BJs, but only received a partial refund. I didnt noticed this until I had issues with a new order. I spoke with BJs and they told me they dont refund sales tax. So they did not refund me $39.94 on a defective diamond necklace. I also have issues with other orders. They are omitting rhodium plating from their jewelry listings and advertising them as gold and I found out doing a photo search after the fact. Now I wont be refunded tax on 2 other items. One that was sent and I returned, and one I canceled hours after realizing the items werent gold. However BJs said they couldnt cancel that the 3rd item, because it was shipped. However only a label was created and its awaiting pick up this Tuesday.

      Business Response

      Date: 05/24/2025

      please see attached. Sale Tax has been refunded on 5/24/25.

      Customer Answer

      Date: 06/09/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I refused a necklace I ordered from BJs that I tried to cancel but the process of shipping still went through. There was information lacking in detail about the item being rhodium plated that was not on BJs but on Macys and *** jewelers. It was the same item. The order is listed as shipped still with BJs although it was returned and I have confirmation by *** that BJs has the item. I have another complaint with BJs regarding confirmation of receiving the return to obtain refund. 

      Business Response

      Date: 06/09/2025

      Please see attached,

      The item was fully refunded on 2/7/25, and the sales tax was refunded on 5/24/25. We did email the member on 5/24/25 see attached. 

      ****** ******
      member # ***********
      phone # ************
      email *****************************

      Company: BJ's Wholesale Club, Inc.
      Consumer: ******, ******

      This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********.

       

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently had cataract surgery and I needed a new prescription for my glasses. I brought my glasses with the new prescription to BJ's in ***********. They accepted the glasses and I paid for the new prescription. An excessively long period of time passed. And finally I received a call from BJ's. The lab broke my glasses. I was offered a new pair of glasses up to $150. My frames were Silhouette frames which cost over $400. I do not want them replaced with an inferior pair of frames. Since then I told personal in the optical department I wanted the frames returned.That has been well over a week ago. I have reached out to them but have heard nothing about my glasses.

      Business Response

      Date: 05/29/2025

      Weve contacted the club, and a team member will be in touch with you shortly.

    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 65 inch ********** on May 07 2025 in the Bjs club in ************. I had to return it because there were missing parts. The price was ****** and ***** for tax.. the club did not have another ******* 65 inch in stock so I got a refund and placed the order online on bjs. Com website for the amount of ******. But I ** charged ***** for tax.. when I realized they charged me so much more tax on the same price tv I called them back. Was told that they would escalate the matter and look into why I was charged so much more for tax. After calling them several times for a answer May 15 supervisor by the name of ***** **** told me that a email was sent to me on May 9 informing me that they charged me for the tax on the original price which was ****** and that this is what they do. I told Mr **** how can I be charged tax on an amount that I wasnt charged. I was charged ****** and thats the amount that I should be charged for sale tax not the ****** that They charged me for. I said that what they were doing is illegal. Mr **** said that his tax department knows what there doing and that is the correct amount to be charged.I cant believe that this is legal to be charged tax for the original price and not the sale price that I paid.. This needs to be looked into. This is not just about getting the money refunded to me. This is about helping others who dont even realize that they are being overcharged. Are they allowed to do this.

      Business Response

      Date: 05/16/2025

      please see attached. 

      The member purchased a television (Article #******, retail price $379.99) on May 7th and returned it the same day, receiving a full refund. The following day, on May 8th, the member purchased a different television (Article # ******, retail price $469.99).
      Please note that in the state of ********, sales tax is applied to the full retail price of each item at the time of purchase. Kindly refer to the attached documentation for details regarding the applicable sales tax.

    • Initial Complaint

      Date:05/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the mistake was both sides MCU with BJ's wholesale club are not returning my $65 which was forcely taken out of my checking account *** have a history of stealing other people fun from what I am learning now BJ's now don't want it to get involved and they are looking at *** but I just want my 65 dollars back in to my account

      Business Response

      Date: 05/14/2025

      We will reach out to the member; however, it appears a refund was already issued on 3/26/25 (please see the attached document for reference). The member mentioned that they canceled their card at the time, believing the charge to be fraudulent.
      If the member still banks with the same institution but has a new card, we recommend that they follow up directly with their bank to locate the refunded amount, as it may still be associated with their original account. 

    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 23, 2025, I renewed my $120 BJs membership using $15.31 in rewards points as part of the payment. However, on May 4, when I went to my local club to shop (as I do weekly), I was told my membership was expired. I showed proof of payment to **************** including my receipt and order number, but they were unable to help and directed me to *************.Despite having a cart full of groceries, I was told I could only check out as a non-member as a one-time courtesyeven though I had clearly paid for my membership. I found this response dismissive and unacceptable, especially as a frequent shopper who spends hundreds of dollars there monthly.Since then, Ive contacted ************* three times: via online chat, by phone, and through email (after my case was escalated). I promptly provided all requested documentation, including proof of payment and the order number. I followed up the next business day and have yet to receive any response.I am extremely frustrated. I paid for my membership and am not receiving the service I am entitled to. I expect a prompt resolution and a reinstatement of my membership without further delay.

      Business Response

      Date: 05/14/2025

      Reached out to member via email and are awaiting a response to resolve.   

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 70+ yr old mom placed curbside order on 4/26 on 4/27 it said order delivered however it was to be picked up. 4/27 went to store to get answers, after speaking with a staff member it was the & was told it would be brought out. The young person who brought the order out said he was not placing items in car she had to do it he had other orders to deliver. As he walked away I began to approached him to inquire what his name was and while im walking towards him another attendant was walking so i asked him his name and he offered to assist. But by that time i was at the young man & asked why he refused to put cases of water and juice along with other items in my mom car but placing other people orders in there car. He began to say he had other people to help and I gave him a talk to the hand ?? and turned and began walking he began mouth off and I turned and stated i got ******* was a female dog donkey. I proceeded into the store to file a complaint as I'm speaking with a supervisor expressing my frustration he walks up and was standing behind me. Supervisor told him three times to leave and the third time is when he approached very aggressively and disrespectful yelling and the supervisor had stepped in between us. So now my anger is off the *******, this child had gotten in my face being very disrespectful. So now I'm waiting 15 min for a higher supervisor who comes over nonchalant and I explained what happened and requested the ** name and corporate number. So I then call customer service on the same day and it was to be escalated for a call. It's was not until May 4 when I get a message from the gm on my voice-mail to call back. Call three times left 2 messages and yet the ** has yet to return my call.

      Business Response

      Date: 05/13/2025

      We will reach out to ****** ******** to obtain the order number.

    • Initial Complaint

      Date:05/12/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Date # **/22/2025 Order Number # ********* Order Desc :Apple iPad 10.9" 10th Gen, 64GB, Wi-Fi - Silver Quantity :2 Total Amount : $539.98 I got notification that my order is delivered. But i didn't received the item. BJS order status shows Delivery failed.I checked Fedex#************ also they said unable to verify package status. I called BJS cusotmer service 5 times till now. There is no solution from BJS and they simply rejected my claim

      Business Response

      Date: 05/13/2025

      Please see the attached. Our records show the package was delivered on April 25, 2025, at 12:13 PM. We will reach out to the member to gather more information and confirm whether a claim has been filed with ******

    BJ's Wholesale Club, Inc. is NOT a BBB Accredited Business.

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