Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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• 

  BJ's Wholesale Club, Inc.

  350 Campus Dr Marlborough, MA 01752-3082

• 

  BJ's Wholesale Club, Inc.

  300 Route 17 E Rutherford, NJ 07073-2102

• 

  BJ's Wholesale Club, Inc.

  4000 NEsconset Hwy East SEtauket, NY 11733-3306

• 

  BJ'S Wholesale Club

  1785 Airport Rd Allentown, PA 18109-9528

• 

  BJ's Wholesale Club

  2044 Red Lion Rd Philadelphia, PA 19115-1603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/29/25 online purchases for pick up were placed. Hold placed for ****** Total amount of purchase was ******. An additional charge for ****** was placed on 5/3/25 the ****** was not released, nor was the amount of purchase deducted. I was told the release had been requested but I had to wait an additional 3 days. Then on 5/6/25 a amount of ****** was attempted but I had locked my card so I cancelled the card because this seemed like fraud. I haven't been able to send or receive or make any online purchases with this account due to the negative balance. The ******************************************************************************************* limbo. I was told today that it would be an additional 5 days.

  

  Business Response

  Date: 05/09/2025

  Weve contacted the credit department and will update the member asap.
  

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was debited out of my account without my on items I did no or order. Dont even know who these people are. Seems like they are scammers

  

  Business Response

  Date: 05/04/2025

  We emailed the member and are waiting for a response to help resolve the issue. We need to know what type of order was placed. If it was an *** order, the member should contact *** directly. If it wasnt, the member or non-member will need to dispute the charge with their bank.

  I understand your frustration. Please know that *** has a dedicated fraud department that will thoroughly investigate the issue. BJs always cooperates fully with state and local authorities to ensure these matters are handled properly.

   The USDAs Food and ***************** instructs that all concerns about possible fraud be reported to the applicable state agency. If you do not have the contact information for your state agency, the ************************ Service website includes a state contact directory. The direct URL is: *********************************************.

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 23, 2025 bought online a ******* 65 QN85DD ***************** from BJs ******** ***************************************** Original price was $1299 it went on sale for $597.98 they charged $78.00 for tax. When I went to customer service to find out why I was charged so much tax, they said BJs tax is rated for the original price of $1299 not the sale price of $597.98. It should be $35.87 tax for the $597.98. I talked to 2 different people and they said BJs always charges tax on the original prices of everything in the store even if it is on sale. I have never noticed about there tax charges because I usually buy food items. They also had a offer for extra 9% in rewards if using BJs credit card but the rewards would be based on the sale price not the original prices of everything.

  

  Business Response

  Date: 05/04/2025

  Please see attached

  In ********, when a sale is vendor-funded, state law requires sales tax to be charged on the full sale price.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 11:30 am today, I spoke to **** in the ****** BJs tire bay and recognized he was involved with the original issue concerning another dispute that was fixed though BBB and *** *****, who represented Bjs perfectly.Could the prior complaint be why I was treated so.?Instead of immediately taking my information today, and looking to recall and gather relevant documents to pay us back for damage done while installing tires, (A check should have been sent) **** instantly took to blaming and questioning my actions in this situation. It was sickening.BJs *************** broke parts on a vehicle, BJs agreed to reimburse the expense. The repair was done at *********. **** should have kept his thoughts to himself to attempt to assist me and follow through to payment. He refused to give his name for my records. Then, I called the front store CSR and asked his name and then if the store manager was available. *******, the store manager, refused to speak to me and told the *** representative to reply back to me, if its what he thinks it is, he said you will have to call corporate. Deliberately consuming my time, instead of their paid time to be compensated. It appears BJs Albany is run this way!It is rude, dismissive, and from past experience I believe this is exactly how customers are treated on a daily basis in this store. Corporate should care as ****** will be gorgeous and is being built in prime real estate at ***************. BJs ****** and ********* will lose 50% of members renewing after 4 months. **************** matters. Keeping word without causing a greater inconvenience matters!This ordeal should never be work for the customer. Original receipt, notation, and repair bill should have been the end of consuming my time!There is additional information I will be adding later.I am eager to find out if corporate immediately issues my family a check for $214.89 with the receipt!

  

  Business Response

  Date: 05/06/2025

  Reached out to member via email and are awaiting a response to resolve.   
  

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 
  

  Hi,

  Three photos of the broken parts, which I took with me from the BJs tire bay upon key pickup, instead of letting them be discarded, were sent directly to *** ***** in the BJs **************** email earlier. Please locate them as uploading photos on bbb freezes this submission. A copy of the invoice from immediate repair from ********* was also sent in that email. A check should be mailed to us. There shouldnt be a delay or added requirements.
  

  There is not a question of the broken parts from BJs tire bay, and where the responsibility for the cost to repair lies. We were told to have the vehicle repaired and we would be repaid. The hastle and disrespect is a major issue.
  

  When speaking to an at-fault business, the customer shouldnt  be inconvenienced by a loss causing more work for no valid reason and should not be dismissed, treated, or quizzed in a manner to try to make it seem as though the customer is an/the issue for ANY reason. Or, that BJs is looking for an OUT. Refusing to give a name during a phone call - for my call record, the store manager dismissing my call, is a failure. Consuming more of my unpaid time, while he is being paid to manage , and telling a *** to pass on a message for me to pretty ******* find someone to talk to in corporate BJs for compensation. This feels like an attempt to NOT PAY for damages and to wear me out. This ordeal was an extreme inconvenience, cost us so much time in inconvenience, and still is!

  My best,
  

  ******

   

   

  

  Business Response

  Date: 05/14/2025

  The member filed a complaint with the BBB on 5/6/25. BJs responded the same day via email (see attached), left a voicemail on 5/7/25 (see attached), another voicemail on 5/8/25 (see attached), and emailed the member again on 5/9/25 (see attached). We received a reply from the member via email on 5/11/25 (see attached), and we called again on 5/12/25, leaving a voicemail requesting a call back (see attached).
  The member is now requesting a check for $214.89 for damages related to a previous complaint filed on 12/17/23. At that time, we agreed to pay the amount and asked the member to visit the club with the receipt to receive payment. We did not hear back from the member until this recent complaint on 5/6/25.
  We need to speak with the member to understand why they waited so long and never visited the club in 2023 with the receipt. The receipt submitted with the current BBB complaint clearly shows a date of 11/17/2023.
  Weve attached the 2023 BBB response form from the BBB.

  Please note, the club does not have the ability to issue checks, but we are more than happy to pay the member from the clubs ***** cash.

  
  

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  Hi,

  Bjs shouldnt question our personal lives or free time during business hours for a repair compensation. There was never a discussion about timing prior to me calling to let tire bay know my husband would be going in for the refund when the representative refused to give a name and ******* passed me off to corporate. Regardless, we dont shop in the local store. I, personally was inside the store, specific to this (and not to shop), and was told I would need to come in when the manager is here. I feel there is an attempt to draw attention away from the damage done to our car without a sorry to greatly inconvenience you. My husband will go in to local BJs to be refunded once this will not be a hassle and waste of time for him. And, it shouldnt rely an ******* being there. Please let me know when the club is notified to reimburse this.

  Regards,

  ******

   

   

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, April 27th, 2025, at approximately 1:20pm, I entered the BJs in ******* ( store #***) to pick up some groceries that my wife ordered on line.Being that the order was not ready, I was instructed by one of the employees, ****** T,,to go directly to the floor to pick up the items.A verbal dispute followed which concluded with this employee, ****** *. telling me that he would like to bend me over and perform a sexual act. All of his coworkers basically could not believe what he said to me and walked away with disgust.A complaint was filed with BJs but unfortunately, no one has found my complaint serious enough to contact me, three days later. my complaint case # with BJs is ********...

  

  Business Response

  Date: 04/30/2025

  Weve contacted the club, and a team member will be in touch with you shortly.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, I was accused with larceny, separated from the job and pressed charges against because my manager asked me to do payouts for her meals through a payout account, I asked her if a manager approved it, she said that she's the manager on duty and she can approve it. Though she has the authority to approve it because she's a member of the leadership, I was accused of theft and larceny, and Bj's pressed charges against me. I am a 20 years old, and it is not even my fault. I might not be able to find another job and/or go to jail for something I didn't know it was a theft. Although I told my managers who decided to fire me that I didn't know that was theft, and that I am ready to apologize (which I did) and pay all I owe them and even more from my personal account, they still fired me and pressed charges against me.

  

  Business Response

  Date: 04/27/2025

  This is a team member matter and will be appropriately handled by the *************
  

  Customer Answer

  Date: 04/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of Apple AirPod Pros 2 online from BJs wholesale club and when we received the package the manufacturer box was inside but had been opened and the AirPods and the case were missing. Only the charging cable was in the box. I reached out to BJs twice by email and twice by phone to try to get replacement or refund and they directed me to dispute with my bank. This didnt seem correct but I did file a dispute with my bank because I need to get my money back or a replacement. My bank said they will not issue me a credit because I did make the purchase and they do not cover non receipt of merchandise. They only credit account holders for fraudulent purchases. So now I have no AirPods and I am out $181.89.I would appreciate any help in resolving this issue. Thank you **** ******

  

  Business Response

  Date: 04/27/2025

  The One-day pass member contacted *********** on 4/17/25 and was advised to file a dispute with her bank. Please note that we only ship factory-sealed merchandise.
  

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I did file a dispute with my bank and have provided their written response in a new attachment. 
  

  I did not receive the item I paid for. The outside package was intact when the package was received but the internal (Apple) box had the seals broken and the AirPods and case were missing. They may have been stolen by a BJs employee or a ***** employee but either way I paid $181.89 and have nothing to show for it. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 04/30/2025

  We have received the letter the member sent us from her bank. We will review it and provide an update to the member shortly.
  

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue id during a promotion at bjs I got a credit card and was to get 60 in rewards on my acct. i have called several times told to wait it would be there Never came now I get emails stating only new bjs members. Not true i have promotion paperwork showing only new to bjs credit card holders. I have trued to get this straightened out but bjs refuses. I have all documents email promotion paperwork paperwork this is a fraud promotion they are running not honoring the terms

  

  Business Response

  Date: 04/27/2025

  We are looking into this promotion and will update the members as soon as possible.
  

  Customer Answer

  Date: 04/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 04/28/2025

  Please see attached.

  The member filed a complaint on 4/27/25 and today is 4/28/25.
  BJs responded, stating that we would be looking into the promotion and would update the member as soon as possible. However, today we received a BBB notification: [Action Required] Your Customer Rejected Your Response. As of today, Monday, 4/28/25, we have loaded the $60 in rewards for the member, which will be available first thing in the morning.

  Could you please confirm if the BBB ever received our initial response?

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19, 2025, I ordered merchandise online from BJ's (Order#*********). The carrier for this order was **** and on April 23, 2025, I received an email from *** that my order had been delivered, and that "No Proof of Delivery" was provided as the sent email was my notification!!! I promptly contacted BJ's about this on 4/23/25, and spoke with a supervisor *****, who provided me with a Ticket #*******, and told me to call BJ's back on Friday, 4/25/25, if the order still had not arrived. I called BJ's back on 4/25/25, and spoke to a supervisor *****, who informed me that I would NOW!! have to wait another 3-5 days for BJ's ******************* to contact *** about my missing order, verify that it was in fact LOST!!, and then finally issue a credit back to my method of payment. THIS IS COMPLETELY UNACCEPTABLE!!! I have been a BJ's member since 2001 (Member # ***-4-6509-117) and this would be about the 5th or 6th time I have had to go through this "Lost Merchandise Ordeal" with BJ's, and I am tired of it!!! It seems as though that I am being penalized for BJ's carriers' negligence and incompetence, furthermore I explained to BJ's that I wanted the merchandise that I ordered, NOT!! a credit to my account, and that ********************** should respectfully ship a NEW ORDER!!! via ***** Next Day, at their expense, for the inconvenience I have had to endure SIX TIMES by them!!! Upon me receiving the merchandise from my LOST!! order, I WILL PROMPTLY CANCEL MY MEMBERSHIP WITH BJ'S!!!!

  

  Business Response

  Date: 04/27/2025

  Please see attached.

  The member has already been refunded on 4/26/25

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2019, my employer merged and we needed to change our "corporate" memberships to the new company name ****************. BJ wholesale had been charging my checking account for a membership renewal since then with no notification or signed agreement from me. I caught the charge from 4-17.2025 and contacted the club and they cancelled and filled for a current refund. They told me that they will not refund pay fees and I should have received notification of the charges which I did not.

  

  Business Response

  Date: 04/27/2025

  Reached out to member via email and are awaiting a response to resolve.