Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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• 

  BJ's Wholesale Club, Inc.

  350 Campus Dr Marlborough, MA 01752-3082

• 

  BJ's Wholesale Club, Inc.

  1440 Central Ave. Northway Mall Albany, NY 12205-5118

• 

  BJ'S Wholesale Club

  131 E Kings Hwy Maple Shade, NJ 08052-3428

• 

  BJ's Wholesale Club

  2044 Red Lion Rd Philadelphia, PA 19115-1603

• 

  BJ's Wholesale Club, Inc.

  3805 Harzdale Drive Camp Hill, PA 17011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is general complaint about the extreme difficulty that this company creates for people wishing to cancel their automatic membership renewal.I was just made aware that Ive been charged $110 for the past 2-3 years unknowingly. Now I understand that automatic renewals are commonly forgotten about, so when I discovered the active membership I logged into their website to cancel it.This is when I discovered that I am not authorized to do so. For some reason when my girlfriend at the time and I signed up for the membership, she was listed as the Primary Member, and I was listed as just a Household Member. So even though the charges have been to MY credit card, I do not have the authority to cancel the automatic payment method or membership. This seems borderline illegal. Ill attach an image that will show their statement, and youll see the greyed-out cancel button that Im apparently not authorized to do.This is an extremely shady practice. Its 2024 and in my opinion they intentionally make it difficult to cancel memberships and/or payment methods. I will never be stepping foot in a BJs ever again and will be sharing my experience with others as well.

  

  Business Response

  Date: 12/04/2024

  Reached out to member via email and are awaiting a response to resolve.    
  

  Customer Answer

  Date: 01/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Regarding complaint number ********, the posted resolution states that the company reached out to me to try and resolve my issue, and that I never responded. This is a lie, as I have a total of 4 back-and-forth communications with the company. They reached out asking what they could help with, and when I asked for assistance in cancelling my membership (the entire reason for the complaint), they responded by stating they cant help and suggesting I should cancel my credit card and file a fraud claim with ****************. I would like these facts to be noted in the resolution as the difficulty in canceling a membership was the entire reason for my complaint, and the fact that I had to cancel my card in order to do so (as suggested by the company themselves), is a major issue. 

  

  Business Response

  Date: 01/06/2025

  Please see attached.

  BJs received an email from the Better Business Bureau on 12/19/24 stating they (BBB) had reached out to the member but had not received a response. Weve also contacted the member and sent an email on 12/4/24, to which the member responded the same day.

  ******** is not the primary account holder, so we are unable to discuss any account information with him. We have informed the member and recommended blocking their card or requesting a new one to prevent further charges. Additionally, we suggested disputing the charges directly with their bank for further resolution.

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downgraded my membership and have been waiting for a refund since October. I have called multiple times, but to no avail. All of the **** claimed to have escalated the issue, but I still do not have my refund.

  

  Business Response

  Date: 12/04/2024

  Reached out to member via email and are awaiting a response to resolve.      

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 4 ****s at BJ's on 11/30, and scheduled an installation for 12/4. Via BJ's online. On 12/3, Bj's called us and said they could not honor the appointment for tire installation. They did not have the tires, and were backed up on installation. Despite BJ's showing that my installation date was all set. Bj's refused to give us a time when the tires would be available. They said they had no idea!YET, as of today, 12/3/24, BJ's was still selling these same tires on their website with only a few days to wait for installation.Mind you, my order showed ZERO days to wait and BJS's showed open availability for install on Wednesday, December 4th!Bj's said they might be able to honor the tire installation some time after December 2024! They refused to say when??The Bj's tire representative told me the BJ's ordering system did not work. He had no idea where my tires were, no idea where they were coming ******* idea when they would come in, no idea who to contact to find out, and said this is typical of the BJ's ordering system.He said he had to call many people to say their orders were not going to be honored. This is a scam. This is not an isolated incident.I could go on.The BBB needs to look into BJ's **** services and get the ******'s office to hold BJ's accountable for their SCAM!!I want to be contacted by someone at BJS in authority, from corporate! Not the tire installer!!!

  

  Business Response

  Date: 12/04/2024

  Weve contacted the club, and a team member will be in touch with you shortly.

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an iPad 10.9 inches, 64 GB, Blue Color from BJ on 28-Nov-2024 as part of the Black Friday ******* has not fulfilled a black Friday deal after saying it's ********** looks like they even created a fake tracking number, as it is not available for tracking even after 5 days at the ***** site. The shipping status at ***** still says, The tracking number you entered can't be found right now. Please check the number with the shipper or try again later.I called BJ several times to fulfill this order, and I even logged a complaint with them, Complain no: no: *******, but no ******* looks like, at best, they may refund, but I do not need a refund, as this was in a black Friday deal. Had they told me or not placed this false tracking of being shipped, I would have gotten it from ******, Best Buy, or *******. They all were running the same deal. Now, if they refund, I cannot get it from them either, as the black Friday sale is over. Hence, I want BJ to provide me with the item as they promised was shipped rather than a refund. Please help

  

  Business Response

  Date: 12/04/2024

  Please see attached.

  We will reach out to the member to verify, but it looks like the order is on its way.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a membership early $70.00, 3 months ago, 2 months ago you send a coupon to my home two months ago for $25.00 to join this club. I HAVE WRITTEN TWICE FOR YOU TO DO THE RIGHT THING, JUST IGNORED, NOW I AM GETTING ******. It is just wrong ripping me off. My letters were very nice, but just ignore me??? ***********

  

  Business Response

  Date: 12/04/2024

  Reached out to member via email and are awaiting a response to resolve.        

• Initial Complaint

  Date:12/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went into BJS on November 15th and was approached by a sales *** from *************. His name was ******* ********. I placed an order for a new phone and was told I would have the phone by the following Monday, November 18th. After checking the status of my order online, the phone is not scheduled to ship until February 5th. I have been trying to cancel my order with no luck and no response. I paid sales tax on the phone on November 15th when I was in the store.I would like to cancel the contract and the phone order, and be reimbursed for the sales tax. I have not been able to attain help.

  

  Business Response

  Date: 12/04/2024

  Reached out to member via email and are awaiting a response to resolve.          

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a TV on 11-29--24 that stated it come with 2 year additional coverage. 1 year is from manufacturer and 1 year is from BJ's. I have spoken to the cashier, a customer service at ********************** warehouse or 3 agents at Bj's corporate office and noone is able to tell me how I can make sure the additional year coverage thru BJ's will be honored. There is no mention of the coverage on my receipt. The sales ad states "with 2 years coverage" but how do I know it will be honored if I don't have any physical proof. I did not purchase additional coverage because the sales ad stated it comes with 2 year coverage. I can't get a clear answer from anyone and feel this was a misleading ad. I need further explanation on how the additional bonus coverage thru bjs will be honored in the event I need it.

  

  Business Response

  Date: 12/03/2024

  Reached out to member via email and are awaiting a response to resolve.         

  Customer Answer

  Date: 12/03/2024

   

   

  I have not received an email from BJ'S. 

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 12/04/2024

  please see attached. We reached out to the member ************ 835am 

• Initial Complaint

  Date:12/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an Xbox series x, *** left it outside my apartment building where it was obviously stolen!! Contacted bjs and was told they wouldnt refund me or send an another one!!

  

  Business Response

  Date: 12/02/2024

  Reached out to member via email and are awaiting a response to resolve.   

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

  They wont help or do anything about my stolen package! Just said its my banks problem and wont help at all!! Any other company refunds me themselves  its their responsibility to get me my order not my bank!! I didnt order anything from my bank  its their responsibility to make expensive deliverys require signatures or something so this doesnt ever happen and if it does take responsibility 

   

  

  Business Response

  Date: 12/09/2024

  On 11/29/24, the member had a one day pass contacted *********** and was advised to file a dispute with their bank (see attached). On 12/2/24, the member (one-day pass) filed a complaint with the BBB. That same day, I emailed the member (had a one-day pass) at 10:53 AM requesting a call or email. The member (had a one-day pass) emailed me on 12/4/24, and I responded on 12/5/24, advising them to file a dispute with their bank (see attached). The member (had a one-day pass) can also file a claim with *** (see attached pictures from the *** driver) They must file a claim with *** or dispute the charges with their bank. 
  

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

  You have done nothing!! My only recourse seems to be legal action against the fraudulent company!! You messed up my order therefore its your responsibility!! How do you not understand that?? 

   

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to my local BJs on 11/30/2024 and found out at the register that my membership was cancelled. How can they cancel my membership when I had just renewed it on 09/07/2024. The customer service was of no help because they stated that there was a 'chargeback' in the amount of $58.64 on 11/22/2024 for my account. Firstly, I did not request a cancellation of the membership so why did they cancel my membership. Secondly, I have not received that chargeback credit in my credit card account. So because of all this debacle, I could not purchase the items I wanted. So I had to purchase a new membership for $58.64.I asked the customer service and they said 'someone' had canceled my membership. I clearly did not do it. So who did it then? And besides everything. I need my money back for the membership that was just canceled. Why should I have to pay twice for a membership in one year?If I dont get my money back, I am never shopping at BJs anymore.

  

  Business Response

  Date: 12/02/2024

  Reached out to member via email and are awaiting a response to resolve.      

• Initial Complaint

  Date:11/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, November 30, 2024 my wife, ******* ******, and I drove to BJs Wholesale Club in *************** after seeing an advertisement in the BJs App advertising a Propel 15 Trampoline for $159.98 on clearance. It specifically showed a green check for pickup available in *************** (photo attached). When we got to the store, there were 4 available on the sales floor. When we went to purchase, it rang up for $179.98. We spoke with the front end manager, Jasmine, and showed her the the BJs App specifically showing the $159.98 price and pickup available at the *************** location. We explained after seeing this very clear advertisement, we came directly to the store. Jasmine first tried to say the price was for a different BJs location, but we again showed her it specifically showed ***************. She said we dont price match or have control over the website. We were simply asking her to honor the advertised price which again showed *************** specifically. We then attempted to purchase through the app and pickup in store, however the BJs app kept giving an error saying out of stock despite the inventory right in front of us. We asked to speak with a higher manager but was told by Jasmine that we would have to put in a request or go through her, which was obviously not helpful. This was a very classic bait and switch maneuver to loyal customers. The app showed the lower price and pickup available (photos will show). This should have been corrected right at the time. Terrible customer service by Jasmine. She did not seem to be knowledgeable on how to handle or address the situation. We were forced to pay the higher unadvertised price. A billing adjustment needs to be made.

  

  Business Response

  Date: 12/02/2024

  Reached out to member via email and are awaiting a response to resolve.   

  Customer Answer

  Date: 12/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  The manager, ***, quickly reached out and professionally handled my issue.  I am very satisfied with the outcome and wish I would have had the opportunity to speak with him initially.  This does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******