Complaints

This profile includes complaints for BJ's Wholesale Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BJ's Wholesale Club, Inc. has 267 locations, listed below.

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• 

  BJ's Wholesale Club, Inc.

  350 Campus Dr Marlborough, MA 01752-3082

• 

  BJ'S Wholesale Club

  131 E Kings Hwy Maple Shade, NJ 08052-3428

• 

  Bj's Wholesale Club

  70 Cluff Rd Salem, NH 03079-3324

• 

  BJs Wholesale Club

  110 Centerville Road Lancaster, PA 17603-4007

• 

  BJ's Wholesale Club, Inc.

  500 N State Road 7 Royal Palm Beach, FL 33411-3523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to place an online order with bjs and went to check out with my EBT card and noticed it was making me pay the tax out of pocket. I looked up online and it said that it is illegal to charge tax on *** purchases.

  

  Business Response

  Date: 03/09/2025

  Reached out to member via email and are awaiting a response to resolve.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 16th, 2025, I made two orders from BJ's. DoorDash delivered one order to my home, but I was told that BJ's would not release the second order for $1038.61 to them. I called the warehouse and spoke to Jacori, who brought ******, the warehouse supervisor, to the line. I was promised that I would be refunded by the next day. At the warehouse, I spoke to many liars, cheaters, and deceivers, such as *********, who spoke to her manager, ******, who was the assistant warehouse manager but is no longer there, et al., along with customer service. I even called the corporate office and spoke to ***, who was mean, indifferent, and unkind. He told me to leave a message for the escalations team, who never got back to me. I have also spent several hours trying to resolve this corporate theft, and I want to be compensated for the loss of my time, health, and peace. After months of trying to get the warehouse employees to be ethical and send my money to me to no avail, I finally called the company's customer service number again and was promised an immediate refund that never came. Later, a manager emailed a refund label to me for some damaged ********* She explained that the membership cost, 2 Pull-up boxes, a delivery discount, and some Blue Cheese salad dressing were shipped to us, but the rest of the money would be credited to me, but it never was. I called yet again, and the company lied, stating that Door Dash delivered the entire order. The lies, defamation, and slander are ongoing. I even called ****************, but we trusted BJs, and the time to dispute ran out. Thus, **************** referred me to an arbitrator. However, I put the arbitrators off in an attempt to settle this matter outside of a court setting, if possible.

  

  Business Response

  Date: 03/08/2025

  Weve contacted the club, and a team member will be in touch with you shortly.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a set of tires installed at BJ's 11/26/2024 for ******. After the install the **** indicator came on and I have returned 8 times to have this fixed. I went there with no **** issues and have had them consistently since the install. All the indicators have been replaced by BJ's and it is still an issue. I received an email on Monday from ****** the tire manager at store 113 in ******** who said I need to go to a dealer for the fix. I do not want to pay a dealer for the fix myself. I think BJ's should fix this issue.

  

  Business Response

  Date: 03/07/2025

  Weve contacted the club, and a team member will be in touch with you shortly.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against BJs Wholesale due to a fraudulent transaction that was processed using my EBT card without my authorization. An online order totaling $800.18 was placed using stolen identity/information, and BJs Wholesale allowed this transaction to be completed.Upon further research, I discovered that this company has permitted over 20 similar fraudulent transactions, leaving many families without the essential food they rely on. Whats most concerning is that victims of these fraudulent transactions, including myself, are located in states such as *******, ****, *******, and Tennesseefar from the BJs Wholesale location in ************* where these transactions were processed. This strongly suggests a pattern of identity theft and inadequate security measures on the companys part.Adding to the urgency of this issue, the SNAP Fraud Reimbursement Program has ended, meaning there is no longer a government safety net for victims of *** fraud. This places the responsibility directly on BJs Wholesale to do the right thing and take accountability for allowing these fraudulent transactions to ******** is both unethical and unacceptable for BJs Wholesale to continue processing unauthorized transactions, especially when it impacts vulnerable families. I demand a full refund for the fraudulent transaction and will continue to report this issue until proper compensation is provided or government action is taken to suspend EBT transactions with this company to prevent further harm.I expect an immediate resolution to this matter and look forward to a prompt response.

  

  Business Response

  Date: 03/07/2025

  non-member previous BBB Complaint on 3/6/25 I did respond and spoke to the non-member on 3/6/25

  Company: BJ's Wholesale Club, Inc.
  Consumer: ******, *****
  
  This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********.

  Ive reached out to the member via email and am awaiting their response to help resolve the issue. If this involved an EBT card, it must be reported to *** fraudplease see the link below for details. If this is a credit card transaction, a non-member will need to file a dispute with their bank.

   
  The ***** Food and ***************** instructs that all concerns about possible fraud be reported to the applicable state agency. If you do not have the contact information for your state agency, the ************************ Service website includes a state contact directory. The direct URL is: *********************************************.
   
  ***** ******
   
  , TN 38016
  Daytime Phone: **************
  E-mail: ***********************************

  
  

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have NEVER been a BJs member but I did go w/my sister several times. She canceled her membership. They automatically without my consent charged me $60 for a membership I dont have and I found out it is a recurring fee that was NEVER authorized by me. This has also happened in the past when I let a friend w/membership use my card. They automatically without permission charged me AND she was paying her member fee also!! Plus I was never notified or given an actual membership. I have heard from others with the same experiences. This can not be legal to charge ppl unauthorized memberships especially to *** that have never had a membership in their own name!!

  

  Business Response

  Date: 03/07/2025

  Please see attached. BJs Membership Terms and Conditions. 

   ***********************************************************;  

  Reached out to non-member via email and are awaiting a response to resolve.    

   

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The original email I received said that the business had reached out to me via email but I have NOT received an email from BJs. 

  

  Business Response

  Date: 03/13/2025

  Please see attached.

  We have reached out to the member on 3/7/25, 3/10/25, 3/11/25, and 3/12/25 but have not received a response.

  ******* ***
  **********
  Saugus, MA 01906
  Daytime Phone: **************
  E-mail: ****************************

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
     
  I do NOT understand how BJs has reached out me.  I have received NO voice,text, or phone messages from them on any of the stated dates or at any other times. I would like for them to provide my signed membership paperwork. I know that they will be unable to provide this since I have never been a member. 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an alert from bank on 3/1/25 around 4 am about a potential fraudulent charge on my credit card. Upon reviewing the alert, it was a charge from BJS for $60 to renew my membership. I did not authorize this transaction nor did i request auto-renewal on my membership (as a matter of fact i had a conversation with BJS in the past to not renew my membership without my consent). Typically, i will renew my membership during a checkout at the register a week or so before it expires. Current membership expires at the end of March 2025.I need BJS to stop this activity and respect their customer and to revert the charge on my credit card. I do plan to renew the membership at my own time and choosing.

  

  Business Response

  Date: 03/07/2025

  Reached out to member via email and are awaiting a response to resolve.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business charged ma a membership fee without my permission.

  

  Business Response

  Date: 03/06/2025

  We will connect with the credit department and process the member's refund promptly and will cancel the membership 
  
  

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BJs wholesale allowed a member to use my card number for an online purchase for $800.18. I live many states away from this warehouse, and Im very disappointed that the company would allow this to happen. Please refund the transaction amount. This is absolutely insane.

  

  Business Response

  Date: 03/06/2025

  Ive reached out to the member via email and am awaiting their response to help resolve the issue. If this involved an EBT card, it must be reported to *** fraudplease see the link below for details. If this is a credit card transaction, a non-member will need to file a dispute with their bank.
  

  The ************************ Service instructs that all concerns about possible fraud be reported to the applicable state agency. If you do not have the contact information for your state agency, the ************************ Service website includes a state contact directory. The direct URL is: *********************************************.

  
  

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

   

  I can report the fraud to ****; however, the deadline for replacing stolen SNAP benefits has ended. As of January 20, **** will not be able to reimburse customers for benefits lost due to skimming, cloning, and similar fraud.

  The order was placed yesterday morning, and Im almost sure it has not been sent out for delivery yet. The total amount is $800.18, and it was supposed to be delivered to ***************************************************** 
  

  Please cancel the order and refund the payment as soon as possible.

  This customer is a member of ******************** and should have their membership terminated due to fraud. 
  

  I have submitted photos for evidence. 

  Im looking forward to your response! 

  ***** ******

   

   

  

  Business Response

  Date: 03/10/2025

  I have informed the non-member to take the following steps.
  
  I understand your frustration. Please know that *** has a dedicated fraud department that will thoroughly investigate the issue. BJs always cooperates fully with state and local authorities to ensure these matters are handled properly.
   
  The USDAs Food and ***************** instructs that all concerns about possible fraud be reported to the applicable state agency. If you do not have the contact information for your state agency, the ************************ Service website includes a state contact directory. The direct URL is: *********************************************.
  
  ***** ******
  
  , TN 38016
  Daytime Phone: **************
  E-mail: ***********************************
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've paid for a membership with BJs and for the past 3 weeks, I've yet been able to place an order that was not canceled. I've chatted, called, and escalated this issue many times, and was told to wait ***** hours and that it will be resolved. I've verified myself, called my bank and made sure nothing is wrong on that front, and yet there has been no resolution. My wife's account that is linked to my membership is also affected with no reason given to why no online order allowed. This is unacceptable that i can't use service that i paid for. I wish for them to clear my and my wife's account so we are able to order online.

  

  Business Response

  Date: 03/05/2025

  Reached out to member via email and are awaiting a response to resolve.      

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The only email i received from them:

  ##- Please type your reply above this line -##

  Thank you for your email. We have received it and will investigate your questions and concerns.

  
  

  Please Note: Due to higher than expected outreach, we will make every attempt to respond within 72 hours but may take longer. We appreciate your patience during these unprecedented times.

  
  

  
  

  Thank you for being a loyal BJs Member.

  BJ's Wholesale Club"

  Which does not address any issues, nor does it ask for my response. Only asking me to wait. This does not solve any issues on my account.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 03/10/2025

  please see attached.

  The member was informed about why their order was not going through. Upon request, a refund was issued.

  Your orders go through a system that evaluates multiple attributes. While we can't see the specific attribute triggering the cancellation, we can confirm that the order isnt being processed due to this system check. Automated safeguards are in place to cancel flagged orders, but unfortunately, we are unable to pinpoint the exact reason or override the system.
  We recommend trying to place your order from a different device or shopping in-club. If you prefer, we are also happy to offer a membership refund should you choose to cancel.

   

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12, 2025 I submitted an online pick up in store order at BJs in ******* ************* and I purchased a box of size 2 pampers diapers for my daughter. I did not open the box until it was the end of February since my daughter did not fit in them yet.When I open the box, I saw that there were four packages of a brand called cuties that I have never heard of and another package called baby and baby that was opened and there was half a bag of pampers that were opened. All the diapers were different sizes.I went to BJs that morning, so I could exchange them for a box of diapers and was told I could not return them since theywere all different brands and it had almost been 60 days since the purchase. I emailed BJs customer service that day and have not had a response either. They told me that when they take merchandise back, they look at it, but this box had been perfectly taped up, so I dont think someoneactually looked at it. Otherwise it wouldnt have been on the shelves.

  

  Business Response

  Date: 03/05/2025

  Weve contacted the club, and a team member will be in touch with you shortly.

  Customer Answer

  Date: 03/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* *****