Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took ******** hundred dollars and has not reef given money back

  Business Response

  Date: 06/17/2025

  Hi, John.
  We take allegations of this nature with the utmost seriousness. At Ready to Start Auto Parts, we are committed to transparency, integrity, and the fair treatment of every customer.
  After a thorough review of our records, we have found no order or transaction associated with your name, phone number, email, or address corresponding to the claim of $3,500.00. To proceed responsibly and investigate this matter further, we respectfully request that you provide us with verifiable information — such as an order confirmation number, payment receipt, invoice copy, or any other supporting documentation.
  Without these essential details, we are unable to locate or evaluate your claim. Please forward this information to our customer service team at [[email protected]] so that we can assist you appropriately.
  We look forward to resolving this matter with the seriousness it deserves.
  Sincerely,
  Ready to Start Auto Parts

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my van broke down in *************************. went online and ordered a used trans. from ready to start auto parts . ***** said they had one with ****** miles on it.he said ******* plus boxing he said i have it in 7 to 10 days if truck dont break ******* i paid with my bank card ******** he said he would create it and send it to lindbergs transmission shop sioux falls sd. ********** in a few days i called ***** for tracking # he said i would have it by friday which did not come( another lie) i called ***** at ********** cancel order for transmission was told they charge me 25% for cancelation he called me and wanted to put 7hundred and some back to bank out of ******** i did not give him my card # last time i talked an listen 2 his lies . with no tracking # i new something was wrong he knew i was broken down out of town needed trans. he said 7 to 10 days i ended up getting lindbergs trans getting one from ******** an getting me on road all i want is my money back ******** for no trans and headaches my number is ************ ***** ps my bank tva credit union has my payment transaction july 24 2024 if i didn't do this letter right let me know tks

  Customer Answer

  Date: 06/09/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 06/14/2025

  Hi Danny,
  We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. At Ready to Start Auto Parts, we are committed to supporting our customers, and we take situations like this very seriously.
  Please know we are reviewing your case and will work with you toward a fair resolution. Our team will be reaching out to you directly. In the meantime, if you have any additional details or documents (such as receipts or shop notes), please share them with our customer service team at [[email protected]].
  We value your business and want to make this right. Thank you for your patience.
  Best regards,
  Ready to Start Auto Parts

  Customer Answer

  Date: 06/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #23388403. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  
  Regards,
  
  
  
  Danny Barnes

  Customer Answer

  Date: 06/17/2025

  I want to go forward to get my whole refund my bank said 467.54 was refunded on 9 12 24 .that is along way from 1628.00  I want my money back for transmission I did not receive. I was told things that was not true. This matter will be resolved when I get 1160.46  more of the 1628.00 

  danny barnes
  
  
   

  
  

  
  
  

   

  
  

   

  Business Response

  Date: 06/17/2025

  Hi Danny,
  We appreciate you bringing your concerns to our attention, and we want to address this matter thoroughly and transparently.
  After a full review of your order, please be advised that the transmission was shipped in good faith, as agreed, to the specified shop. The shipment was refused upon delivery without any formal reasoning or written justification provided at the time of rejection. We have secured official documentation from the freight carrier confirming this refusal.
  In accordance with our clearly stated terms and conditions — provided at the time of purchase on your invoice and available on our website — any cancellation or rejection without valid, documented cause is subject to both restocking fees and the cost of freight. In this case, we incurred approximately $300 in shipping costs to deliver the unit to you and an additional $300 for its return to our facility. These charges, along with the standard restocking fee, have been applied appropriately.
  We have refunded the balance of your payment after these deductions, in full compliance with our policies. These terms exist to ensure fairness and transparency in all transactions, and we stand behind them.
  Should you have further evidence or documentation that warrants reconsideration, we are willing to review it. Please submit any materials to our customer service team at [[email protected]].
  
  We appreciate your understanding and cooperation in resolving this matter professionally.
  
  Sincerely,
  Ready to Start Auto Parts

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23388403. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Danny

  
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an engine and paid for it on March 10th 2025 it took me two weeks to get the engine Only to find out that I received the wrong engine.They wanted to charge me $500 dollars more to send me a new engine while they were supposed to pick up the wrong engine, but I refused. They picked up the wrong engine anyway. It's been more than 45 days since they got my money and still did not receive my money back.

  Business Response

  Date: 04/24/2025

  Hi, ******.
  We sincerely apologize for the inconvenience and frustration you've experienced regarding your engine order placed on March 10, 2025.
  It is deeply regrettable that, after a two-week wait, you received an incorrect engine. We fully understand the disruption this causedparticularly when an additional charge was proposed for the correct unit. Although you declined, we proceeded with retrieving the incorrect engine as part of our commitment to resolving the matter.
  We acknowledge and take full responsibility for the extended delay. More than 45 days have passed since your initial payment, and we recognize how unacceptable that wait has been.
  Please be advised that as of April 23, 2025, we have processed a full refund. The funds should reflect in your account shortly, depending on your financial institutions processing timeline.
  We appreciate your patience throughout this ordeal and sincerely regret the inconvenience it has caused. Should you have any further questions or require additional assistance, we remain fully at your service

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transmission from this company on February 25th. It was confirmed 3 times that I needed a automatic transmission for a 2002 Dodge Dakota with a 3.9L V6 engine. I was told their transmission was from the same type of vehicle and it would work. They sent me pics of theirs. I told them that it was a transmission. As long as it works and has no problems. I paid over $1100.00 for it. After getting it, I had the truck towed to a service center to replace the transmission. The mechanic checked it, and said it was the wrong transmission. The one sent was for a V8 engine. I notified the seller. At first he said I ordered the wrong transmission. Then he ask for pictures of the transmission in the truck. The mechanic sent it to him. Now the company said I approved that transmission from the pics they sent. I have no idea what my transmission looked like. I don't have a vehicle lift to see it. The seller keeps giving me the run around... stalling. He will not return calls after he promises to. I told him to refund my money or send the correct transmission ASAP. He expects me to pay for shipping the other transmission back. I refused. It was their mistake! As it stands now, the company is stalling, not giving me no definitive information. There is a warranty involved with time constraints. I need help!

  Customer Answer

  Date: 04/14/2025

  Yes the company has responded.  They are looking for a replacement transmission.  They found a potential, but I have to verify if it will work.   The last one did not.   Tomorrow I will show the mechanic the pics I was sent.  If it is correct, then they will ship it.   Hopefully it will be correct, and in good working condition. 

  Thank you
  
  ******* ******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All I want is the same service I got when they sent me the defective transmission now that they have to replace it. They are rude and down right dragging their feet. If they dont have a replacement at this point after at least 10 business they should refund my money.6:10 ? l 5G ****** ****** 9 reviews 2 photos just now *************** has been absolutely terrible. When purchasing the faulty transmission (which no one knew it was bad because no inspection was done obviously) from ***, the service representative was impeccable with his service and knowledge of what I needed for my vehicle. Upon having to get a replacement RTS representatives (Multiple ***** were and are extremely rude when I have to pay for labor twice ($1300) which that part was made clear... LABOR isn't covered under the three month warranty. Then having to repay for transmission fluid, ($273 from ****** dealership)Transmission filter, ($88 from the ****** dealership) gasket which is another ($73 from the ****** dealership) and to top it off... $25 a day for storage at the mechanics shop because, they are very busy and my vehicle is taking up money to be made on other cars for repair basically. They are very understanding and helpful when purchasing a transmission and once that's done they understand that if the transmission that they send is faulty... smh they have the upper hand. I work for a living with four daughters a wife and bills. It is truly an unfortunate/ unfair situation that they have me in. This company is truly the **** in SHEEPS CLOTHING!!! I even hate to have to leave the review, but they texted me asking what my experience was like... Not WAS, IT IS HORRIBLE!!! l've added pictures of the part and how the new fluid came out of Q READY TO START AUTO

  Customer Answer

  Date: 04/14/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 04/24/2025

  Hi, ******. Following the installation of a used ****** CVT transmission, you were advisedper industry best practices and our warranty requirementsto replace the transmission coolers, perform a complete fluid flush, and refill with fresh, ******-approved CVT fluid.
  Subsequent to your report of an issue, we promptly acknowledged your concern and formally requested documentation substantiating the purchase and installation of these critical components. These records are essential to initiate and validate any warranty claim.
  Regrettably, despite repeated follow-ups, it took over a month to receive the necessary documentation. Upon receipt, we acted without delay, issuing a return shipping label. Once the unit is received at our facility and passes inspection, the refund will be processed in accordance with our policy.
  We appreciate your cooperation and patience as we work to bring this matter to a resolution.

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** claims are misleading. When I inquired if they had an engine to fit my vehicle, they said they did, and it would be checked out mechanically at their shop, and I should have the engine within 7 days. After making payment, I was told they would send a photo of the engine when it was being shipped. I heard nothing for a week. When I inquired, they said they were backed up, but the engine was in ************ and would be shipping soon. After several more calls over the next week, I finally received a picture. I was told it was in ****. It took another week for it to arrive. It also arrived without the turbo. They said they could sell me one for $700. The picture they had me confirm for shipping showed the turbo attached. There was an address from where the engine had been shipped. It actually came from a salvage yard in upstate ************. I called the salvage yard to inquire if the engine was tested. They said the only test they do is start the engine and hold the pedal to the floor for 5 minutes. If it does not blow up, they sell it. The salvage yard said they would sell me a turbo for $200. *** also said it had ****** miles on it. This can't be true if they did not even have the engine at that point. The salvage yard would not give me any other information in fears of *** not purchasing from them again. *** did not ever possess this engine, and never performed any test on it. After the installation, we found it had a defective knock sensor, which had to be replaced. They take so long getting back to you because they have to find an engine at another salvage yard, and then get back to you after locating one. That would be fine if they told you that up front instead of misleading you to believe they have one in their possession and it could be delivered quickly. You do not get what is advertised, don't get it quickly, don't get an engine with any proper testing, and have no idea of how many miles is on the engine.

  Business Response

  Date: 05/22/2025

  Turbos are considered accessories and are sold separately. Since the engine you received did not include turbos, we offered a reimbursement as a goodwill gesture.
  We understand your concerns, but would like to clarify that RTS does not mislead customers regarding availability or testing. While we strive to meet estimated timelines, occasional delays can occur due to logistics or warehouse constraints. All engines are sourced from our warehouses and undergo standard industry checks before shipment.
  Mileage information is based on data provided by the warehouse at the time of sale. If any issues arise post-installation, we remain committed to supporting our customers within our warranty terms.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December ******* I purchased an engine from Ready To Start Auto Parts the engine finally arrived on January ******. My repair shop installed the engine and first noticed the oil pan had a crack so I called Ready To Start Auto Parts and told them I had to pay an additional charge of $250 we agreed $175. After installation was completed my repair shop informed me the cylinder 3 on passenger side had low compression. So I called Ready To Start Auto Parts about the faulty engine. The representative told me to show proof. So I had my repair shop to provide pictures and a video of the compression test. I emailed to Ready To Start Auto Parts. I called multiple times and the representatives keep telling me to call back to get a resolution from the Warehouse Manager. This has been over two weeks they keep stalling me. I think they are giving me the run around. I am out money to even get another engine and for labor charges. All Im asking Ready To Start Auto Parts to be responsible and pay for another operating engine and for labor costs. I think this company doesnt practice good morals and needs the BBB assistance. Thanks

  Business Response

  Date: 02/17/2025

  Hi, *******. We understand your concerns regarding the engine purchased on December 12, 2024. We appreciate your patience throughout this process. We acknowledge the delivery timeline and the initial issue with the oil pan, for which we promptly agreed to a $175 reimbursement.
  Following installation, we received your report of low compression in cylinder 3, and we appreciate you providing the requested documentation. As per our standard warranty procedure, we initiated the process for a replacement engine. This replacement is currently undergoing a thorough inspection to ensure it meets our quality standards. We believe this process is essential to guarantee a reliable product.
  We understand your request for labor cost reimbursement. While our standard policy does not cover labor costs, we are reviewing your case. We aim to balance our company policies with providing fair customer service.
  We are committed to providing a quality product and resolving this matter efficiently. We understand the need for a thorough inspection, and we are expediting the process as much as possible. We value your business and are working diligently to provide a satisfactory resolution. We will provide an update regarding the replacement engine's inspection and the review of your labor cost request shortly.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a faulty transmission from Ready to start auto parts , transmission was faulty and after a grueling experience trying to get the warranty claim pushed through they said they have spent too much money on this and they need to charge me 500+ for them to take their faulty product back after it was allegedly inspected by a professional.. is this the kind of business all the customers should expect ? Currently in the process of getting a refund back yet it seems they will likely drag their feet once again to let go of any money and pick up their faulty product ... one thing is for sure , I will not get refunded the initial amount paid to them as stated by ** who was extremely rude and unreasonable on the phone .

  Business Response

  Date: 02/17/2025

  We understand your frustration regarding the transmission issue you experienced. We sincerely regret that the part did not meet your expectations and that the warranty process proved difficult. Our standard procedure includes a thorough inspection to determine the cause of any reported malfunction, which was conducted in this instance. We are currently reviewing the return process for the transmission to find a fair and reasonable solution, and we are working diligently to expedite your refund. Separately, we also addressed an engine issue involving a damaged oil pan, for which we were prepared to offer reimbursement, and are actively processing a replacement due to the subsequent report of low compression. We are committed to resolving both the transmission and engine issues to your satisfaction and are taking steps to improve our internal processes and communication to prevent similar experiences in the future. We value your business and appreciate your patience as we work to resolve this matter.

• Initial Complaint

  Date:01/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27/ 2024 I purchased a used engine from Ready To Start. I was told the Engine had less than. ****** miles I received the engine on December 12, 2024. The engine was placed in my vehicle on December 17/ 2024. The Engine crank no start been having problems communicating with Ready To Start was told by Ready To Start to get the truck to a licensed dealer. The dealer concluded that the engine was no good. And no compression in cylinders 5,6,7,and 8 . All information were sent to Ready To Start as of January 7/ 2025 I have received no revolution. Therefore, I am seeking help in this matter. The dealer *****, ********** ******, *********** has my truck, And receive my truck back there is over a $700 Labor charges.

  Business Response

  Date: 01/22/2025

  Hi, Mr ******************* style="font-size: 0.875rem;">Thank you for bringing your concerns to our attention. We understand the frustration you are experiencing, and we want to ensure that we address this matter thoroughly.

  After reviewing the situation, we would like to clarify the following:
  Upon initial inspection of the issues you reported, it was determined that the codes appearing were not related to the engine itself. Instead, these codes indicate a mismatch between your vehicle's key and immobilizer. This is unrelated to the engine and would require the assistance of a locksmith to program the keys to your vehicle or a visit to a dealer to resolve the immobilizer issue.
  To further support you, we have arranged for the engine to be picked up for return. The pickup was completed through the carrier ABF, and the engine is currently en route to our warehouse. The estimated arrival date for the shipment is January 27, 2025. The tracking number for this shipment is #*********.
  We value your business and regret any inconvenience this situation may have caused. Please know we are committed to resolving this matter promptly once the engine has been received and inspected at our facility.
  If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly. We are here to help.
  Thank you for your patience and understanding.

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I received a message from you BBB of a respond, from Ready To Start the codes that they receive from the truck. Those codes was because the engine wouldnt start. ***** ***** **** after receiving the Truck, in their shop stated that they could not get codes from an engine that will not start. so they did a manual diagnostic of the Engine and found out that the engine was no good previously they sent a message saying that the spark plugs and boots Needed to be replaced. After ***** ***** **** replaced the spark plugs and boots they charge over $700 to do that. It cost me $996 to get my truck back. 

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 15, 2024, I placed an order with Ready to Start Auto Parts for a 5.3L engine with said to have ****** miles for $1397.84. On Oct. 30, 2024, the engine was delivered to *********************. The engine arrived didn't look at described. The engine had a lot of noticeable issues that were discovered. More miles than said, exhaust manifold had broken bolts, spark plugs and wires weren't the original, oil smells burned as if the engine had been overheated, and the oil filter seems to have metal shavings. Last thing noticed was the excessive rust on the engine. I reached out to Ready to Start to inform them about the engine and requested a refund or replacement. I agreed to a replacement. It is not in the month of December and still haven't received the replacement motor. I reached out several time and they company pushes back the date of the replacement. At this point, I am ready for a refund and need assistance with this.

  Business Response

  Date: 12/20/2024

  Hi, ******. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused by the delay.

  We want to assure you that we have been actively working on your replacement engine. The replacement is now ready, and we have sent pictures of the engine to your email for your review and approval. Please take a moment to look them over and let us know if the engine meets your expectations.

  Once we receive your approval, we will proceed with shipping the replacement immediately. If you have any questions or need further assistance, please don't hesitate to reach out to us.
  Thank you for your patience and understanding.