Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call ready to start auto about an engine for a GMC Acadia 2012. The representative told me they have the engine in stock. He quoted me a price of an engine with 65 thousand miles he assure me that the engine is almost new they test all parts and everything pass inspection. He told me $2800 plus making a payment with my credit card of $250. I told him I can pay the $250 and ask if they will accept payments. He say they have a business they deals with called pay tomorrow. He sent me the link I opened it an filled out all the information got approved for the amount of $2800. My pay with *********** is twice month. I waited on the engine they shipped it off to the mechanic who I got to put the engine in. Their fee was $2,000. The mechanic called me said that the engine was in. When I started the vehicle the engine light was on. I ask him why it on he said that the savage yard who I bought the engine from sent me an engine that was no good. This mechanic was referred to me I've never done business with him before. I told him I can't just put an engine of 65 k miles and have engine light on. He checked it and said it needs a sensor. I ask him how much that will cost me. I called ready to start spoke to someone who I relate the issue with the engine light on. He told me to let the mechanic do a oil level check. Cost me $320 out of pocket to do that. I was very disappointed with the mechanic because he was not relating to me what was really going on i was dissatisfied. I took the vehicle to another mechanic to do the sensor. He change it out and told me that there's a leak under the engine. I drove the vehicle to ********* for a photo shoot The engine started over heating. I decided to get off the road and let it cool down. I informed ready to start about the situation. They are telling me to take the engine out send it back to them and they will send me back an engine.If they sent me a good engine in the first place I would not be having all these problems. Pls help.

  Business Response

  Date: 10/17/2024

  Hi! We understand your frustration, and we want to address the situation thoroughly. The mechanic who installed your engine did not replace the old seals and gaskets, which is a standard procedure when installing a used engine. Failing to replace these components led to an oil leak, which ultimately caused the engine to overheat. When an engine is driven while overheating, it can blow the head gaskets, and unfortunately, this voids the warranty.
  Despite this, as a goodwill gesture, we are still willing to provide you with a replacement engine. We just ask that you have the current engine pulled out and ready on a pallet so we can arrange for its pickup and proceed with sending the replacement.
  We hope this resolution will help get you back on the road as soon as possible. Please let us know how youd like to proceed.

  Customer Answer

  Date: 10/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:09/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed a motor for my wife's 1989 ****** pickup. I called ready to start auto parts and bought a motor for $2150 with ****** miles or so on it, this was purchased on 8-29-24. They called me and said that this was a bad motor and I had to get another one. They had one in stock but it was more money so I had to pay another $250 for this one. This is $2400 now! That was on September 3rd 2024. Then ready to start auto parts tells me that they are shipping it out, then they said this one is leaking oil. So they ordered another one. Well I told them I wanted my $2400 back so I could go somewhere else and get a motor. They told me that I would be charged for a restocking fee for about $650 or so and charged for more fees. This is not fair!! I just want my money back from these people!! I have yet to receive a motor or my money back! Ready to start auto parts is a very bad business they just want your money! Don't trust this company. Please help me get my full refund of $2400 back from this company. Whatever they came across was not our fault. They only came back with excuses and lies. We have an appointment for the motor to be put in on September 26th 2024. Still no motor. Please help me get my $2400 back. Thank you

  Business Response

  Date: 09/25/2024

  Hi, *******.
  Were sorry about your experience. We sincerely apologize for the delays and the issues with your order. Unfortunately, the initial unit we inspected was damaged during handling, which set off a chain of delays as we started arranging for an alternative. We understand how frustrating this has been, especially since you reached out to cancel your order while the refund was being processed.
  Regarding the dispute with your bank, we have accepted it, and the full amount should be released back to your account shortly. We truly regret that this situation has ended on such a negative note, and we wish we could have provided a better experience for you.
  Thank you for your understanding, and please let us know if theres anything else we can assist you with.

  Customer Answer

  Date: 09/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used motor that was told to us to be a great motor with only ***** miles on it. We paid $2100 and had a certified mechanic install it for $1400. The motor started knocking within 45 days and needs replaced or rebuilt. This company now wants us to pay another $1400 to install another motor in which they should cover because they sold us a junk motor to begin with. We sent a video of the sound and they agreed the motor is junk but they won't make us whole by them paying for our loss for selling garbage.

  Business Response

  Date: 10/17/2024

  Hi, *****. We understand your concerns and would like to clarify the situation. You reached out to us 45 days after delivery, reporting a noise in the engine. We acknowledged the issue and requested proof, which you provided. Upon validation, we found that the engine had a carbon lock, which can often be resolved with a road testdriving at 20 miles per hour for 10 minutes. You declined to attempt this fix.
  To help resolve the issue, we offered to pick up the engine for a replacement or refund, and you chose a refund. For us to process that refund, the original engine must be returned to us. However, you refused to return the engine, leaving us unable to move forward with the refund process.
  We are still willing to resolve this. Please have the engine prepared on a pallet, and we will arrange for it to be picked up so we can proceed with the refund. We appreciate your understanding and hope to find a resolution soon.

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a floor console for a 2019 **** F150 from this company ( Ready to start auto parts). I sent them a picture after the first thing they tried to send me was a jump seat, dirty ,nasty and definitely not correct. I told them I could buy that idem for $50.00 and that was not what I was ordering. I sent them a picture of what I wanted and they confirmed the would get back to me with the proper part. Well the next day they sent me another picture from their location in **********. It was the same type of nasty, dirty jump seat. I protested and asked for a credit to my credit card. They told me at first it would cost 10% for something I hadn't even received. I protested and contacted my bank on my options about the 10% charge. They said the company could if it was in their contract. I finally talked with a lady who said they would credit my card 100%.and she would send me a text when done. The amount sent was on 8/12/2024 and the last correspondence with their financial people was on 08/23/2024. They will not answer my texts or pickup the phone when I call. No merchandise has been shipped or received an money was paid in advance under good will this was a honest company. No credit has been issued from them. I trusted them and a friends recommended comment. After reading reviews I could kick myself for not doing my homework. Buyer beware.

  Business Response

  Date: 09/06/2024

  Hi, *****. We sincerely apologize for the inconvenience and confusion caused by this order. We understand your frustration regarding the incorrect part that was initially sent, and we regret the issues surrounding the return process.
  Please rest assured that a full refund has been initiated as on 09/03/2024 on your order, and the necessary steps are being taken to ensure that this is processed. We apologize for the delays and any miscommunication you may have experienced. Our team is committed to making this right, and you should see the refund reflected in your account shortly.
  If you have any further concerns or need assistance tracking the refund, please dont hesitate to reach out to our customer service team. We truly value your feedback and will work to prevent such issues in the future. Thank you for your patience.

  Customer Answer

  Date: 09/07/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and received an engine from *** in **************. I paid $2500 for the engine that RTS agents alleged was a quality, OEM working, running and in good condition, tested engine and exact match for my particular vehicle VIN. In addition I spent an additional $2500 to remove my old engine, upon the recommendation of the mechanics doing the work on the engine provided by RTS, I replaced intake manifold gaskets, oil pan gasket, valve cover gaskets, water pump, thermostat, rear seal, eight spark plugs, new coolant and engine oil and topped off all fluids. Upon first start the engine ran hot. Not thinking RTS would send me a bad engine, I additionally purchased and installed a new radiator, second new thermostat, and a new fan clutch and topped off the coolant and the engine still ran hot. I then paid for a diagnostic test at a certified automotive shop and I was told the engine had a blown head gasket and noise coming from the internal engine timing mechanisms. My complaint is that *** assumes no liability for the expense to package and ship their faulty engine back to *************. They assume no liability for the new parts and labor already installed on their faulty engine. They assume no liability to properly repair their faulty engines labor costs. They assume no liability for the internal engines timing mechanism, an integral part of every working engine. They assume no liability to cover the cost of returning their repaired or replacement engine and the reinstallation. They lied to me, they misrepresented their products as being good when in fact as stated by their own employee they sold me a piece of junk. I was purchasing a used engine promised to be in good working condition and tested with 70k or less miles. *** intentionally hides behind a so-called warranty that serves their evil thievery ONLY from trusting customers. Their company should be investigated by the local authorities. They present a completely false picture on ********.

  Business Response

  Date: 09/06/2024

  We understand your disappointment and frustration with the engine you received, and we sincerely apologize for the issues you've encountered. Upon learning that the engine you received had a blown head gasket, we promptly offered you three different resolutions to help resolve the matter:
  Offered $800 compensation toward the repair work, recognizing the immediate issues you were facing.
  Offered to replace the engine after asking you to uninstall the faulty one, so that we could arrange for a pickup and send out a new, fully tested replacement engine.
  Offered to take the faulty engine back and process a refund for the purchase, ensuring that you wouldnt be left with a defective product.
  Unfortunately, you declined all three of these resolutions and instead requested a compensation totaling $5,900, which significantly exceeds the original order value of $2,500. Regrettably, we are unable to meet this compensation request due to the substantial difference between the claim and the actual transaction amount.
  We remain committed to resolving this matter in a way that is fair and transparent. Were still open to working with you to find a resolution that addresses your concerns, and we encourage you to contact our customer service team at your earliest convenience so we can move forward with one of the options we initially provided.
  We take customer satisfaction seriously and are eager to assist you in any way possible to bring this situation to a close. Please do not hesitate to reach out to us, and we will continue to work with you to resolve this matter.

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]  Reason provided.  Please see the two attachments. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Dr. ***** *****

   

   

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transmission from ReadyToStart Auto Parts (RTSAP). They sent the wrong transmission and refused to acknowledge the error. ***** came up with a VIN number for a part which IS compatible with my broken transmission and insisted this ghost VIN number belongs to the part they sent. Problem is, the part they sent has NO VIN PLATE and has, among other differences, an extra pipe! It cannot be installed into my car. At first they were super and said theyd pick up the wrong part and replace with a compatible one on an expedited basis at no further charge. Then silence. Then the ghost VIN number to a compatible part. Months later my car is fixed and their not-compatible part is still on a pallet at the Dealership (since it could not be installed into my car).Cut to end: they NEVER admitted theyd sent the wrong part which subjected me to shipping charges, restocking fees and who knows what further charges if I authorized pickup. My credit card company said since I checked the box agreeing to their Terms and Conditions they cant help me. ***** humbly assured **** if I dropped my dispute and authorized pickup all would be well. In view of RTSAPs behavior I cannot trust them not to charge fees even in EXCESS of the original charge, so I am going no further. Im out $2,286 and have a mystery transmission on a pallet which I cant sell because without a VIN plate I dont know what it is, but RTSAP has no further claim on me. Thats at least something.

  Business Response

  Date: 08/29/2024

  Hi, ******. Thank you for bringing this to our attention. Our customer service team is actively working on your case. We apologize for the delay caused by the warranty team's approval process regarding the return shipping label. Rest assured, our team is in touch with you to resolve this as quickly as possible so that the merchandise can be picked up, and the refund procedure can be initiated promptly. We appreciate your patience as we work to make this right.
  
  
  
  
  

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  They have written words but DONE NOTHING   They have not contacted me or made any effort to pick up their part of refund my money.  They have done nothing but type a note  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 09/12/2024

  Hi, ******. We sincerely apologize for the delay and understand your frustration. The reason for the hold-up is that weve been waiting for a resolution from the bank's side due to the dispute raised on your end. Unfortunately, we can only proceed once we receive clarity on that.
  To expedite the process, could you please provide us with the case reversal ID for the dispute raised with your bank? This will allow us to move forward faster and ensure a resolution. Thank you for your patience, and we are eager to resolve this as soon as possible.

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  The business is fully aware that the bank has reinstated the businesss charge and I have paid it. The business has been paid in full from me for ath wrong part they sent, completely their fault, which they have refused to take responsibility for. There is nothing new here. Just further smoke screen on their part. 
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transmission for my 2015 ***** Traverse on 6/17/24. They told me it would be 5-10 business days to receive. The 10th business day should've been 7/1/24. The mechanic didn't receive the transmission until 7/10/24. My mechanic then calls on 7/12/24, and tells me they sent the wrong transmission. The transmission that was sent was for a 2WD I have AWD. My VIN number was provided to verify that previous to purchase. They asked for pics which I sent. They told me they would get this taken care of for me. I kept calling to see when. On 7/25/24 they sent me an email saying they sent the correct transmission. I asked to speak with a manager, who was very rude and told me that they sent the correct one and would not be replacing it. I'm no mechanic so I don't know exactly what it's called, but there is a hole where another part is supposed to fit. The hole on my old transmission is 2 1/2 inches in diameter. The hole in the transmission that they sent, is 2 inches in diameter. The difference is visible to the naked eye. I took pics and measurements and provided those on 8/1/24. I paid $2167.82 for this transmission and have had to rent a car this entire time. I'm out of almost 4K at this point. When I spoke with *** on 8/1/24 he said they would work on getting this taken care of for me. I haven't heard from him since. I have been leaving daily voicemails and have not had my call returned. Because the mechanic had my car taken apart when they found out, I have now been charged extra for then having to reassemble my vehicle to get it out of the garage while waiting for the correct transmission to be sent. This issue is going on the second month with no resolution in sight. I was also told that they wouldn't be compensating me in any way for any of this.

  Business Response

  Date: 08/19/2024

  Hi, *****. We want to extend our deepest apologies for the inconvenience and frustration you have endured throughout this process. We understand how critical it is to have the correct transmission, and we regret that this situation has caused you so much trouble.
  We want to assure you that a replacement transmission is on its way to you, and we are working to ensure it arrives as quickly as possible. Your patience and understanding during this time are greatly appreciated.
  Once the replacement transmission is installed, please give us a call. We would like to discuss a reimbursement to help offset some of the additional costs youve incurred as a result of this delay and mix-up. We are committed to making this right and appreciate the opportunity to do so.
  Thank you again for your continued patience and for allowing us the chance to resolve this issue.

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I was contacted by the company on 8/9/24 and advised that they would be sending out the correct transmission that day. I contacted them again on 8/16/24 to see why it hadn't been received yet. They told me again that they were going to send it out. I was advised that it would be received no later than 8/21/24. When it wasn't received I started calling daily starting on 8/22/24. I have yet to have anyone return my messages nor has the correct transmission been recieved. I have had to pay between $250 and $300 a week for transportation since 6/17/24. RTS Auto Parts has known since 7/12/24 that they sent the incorrect transmission. I've had to pay over $2500 during this period of time for transportation due to their mistake. We are going on 2 1/2 months since I ordered AND paid $2100 for a transmission. This is now putting me in grave financial hardship. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Talia

   

   

  Business Response

  Date: 09/06/2024

  Hi, Talia. We sincerely apologize for the delays and the inconvenience youve experienced. After reviewing your case, we can confirm that the replacement transmission was delivered on 08/26/2024, rather than the originally promised date of 08/21/2024. We deeply regret the additional delays and the frustration this has caused, especially given the financial burden youve faced.
  Please know that your concerns are very important to us, and we are committed to resolving any remaining issues as quickly as possible. Thank you for your patience, and we truly apologize for any stress this situation has caused.

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company on 7/16 to see if they had a parking brake module for my 2015 Kia ***** They sent me a picture and everything. I ordered the part on 7/17 and was told that it would ship out by the end of the week. When I called them on 7/23 they said it was shipping out that day they would send me with the tracking. I've been calling almost everyday since an I keep being told that it shipped, they're waiting to get the tracking #. It's been 3 weeks. I just want them to give me the part they charged me for 3 weeks ago or all my money back. This is bad business! The dealership is now wanting me to move my car because they've been waiting on the part for 3 weeks. I bought an engine from RTS previously and thought they could be trusted. I think I've been scammed! At this point I just want my $ back.

  Business Response

  Date: 08/22/2024

  Hi! We sincerely apologize for the delay and the frustration you've experienced. We deeply value the trust you placed in us, and we want to assure you that your trust was not misplaced. We are not a scam, and we take our commitment to customer satisfaction very seriously.
  There was an unexpected delay with your order, and we fully understand how this has impacted you. Please know that a complete refund has already been initiated, and you should see it reflected on your account shortly.
  Again, we apologize for the inconvenience and thank you for your understanding. If you have any further questions or concerns, please dont hesitate to reach out to us.
  

  Customer Answer

  Date: 08/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ************************

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2008 **** Explorer used transmission with a 90 day warranty. I received transmission, paid $1000.00 to have it installed, and it ran for 5 weeks. I contacted Ready to Start, and they said they would send another transmission. They wanted an additional $400.00 and said it would ship this week. Now, I get an email that it is being inspected and will ship next week. We are now over 90 days and I still do not have a running car.At this point, I would simply want them to refund my $2197.77, I will take my labor loss , and we both go about our way.

  Business Response

  Date: 08/22/2024

  Hi *****,
  We sincerely apologize for the delay and the inconvenience you've experienced with your transmission order. We understand how frustrating this has been, especially given the time and money you've invested. Thank you for keeping us informed throughout this process.
  We're pleased to hear that the replacement transmission has been installed and is functioning well. It underwent a thorough inspection to ensure its quality before shipping. We regret that the delay in shipping and inspection added to your inconvenience, but our priority was to make sure the replacement met the highest standards.
  We appreciate your patience and understanding. If you have any further questions or concerns, please feel free to reach out to us.
  Best regards,

  Customer Answer

  Date: 08/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend, mechanic and I spoke to ********** about the purchase of a 2016 rogue transmission. *** gave us certain guarantees re mileage, price, transmission computer etc. all of which were entirely false. Now, Im incurring more and more expenses. The transmission came filled with water and the car wont go forward or in reverse. Upon trying activate my warranty on it, all Ive been faced with is accusations and having to provide all sorts of information. The transmission has 6 codes on it and they are saying its from another transmission. They told me to blows out the water, use my old computer, then uses theirs and reprogram it, change the filter, reprogram the transmission- did it all and nothing works. ***, ** and ****** scammed me and is costing me an extra $1000 so far in repair and thats just if they replace the transmission or give me a refund.

  Business Response

  Date: 07/24/2024

  Dear ***********************,
  Thank you for your patience. Our team is investigating your order and will be in touch with you soon with an update.