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F.H. Cann & Associates, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for F.H. Cann & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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F.H. Cann & Associates, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******************. I do not have a contract with ** ****************************** they did not provide me with the original contract as I requested

      Business Response

      Date: 12/12/2024

      Dear ******** ********:

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office for collection by our client, ******************* We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      We have updated our records to reflect your dispute of this account, and our office has requested the credit bureau update their records to reflect your dispute as well.  We have forwarded to your ******* 412, Porterdale, ******* address, a copy of the proof of debt received from our client, *******************

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      ******** & Associates, Inc


    • Initial Complaint

      Date:11/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ** ***************************** I do not have a contract with ** ***************************** they did not provide me with the original contract as I requested

      Business Response

      Date: 11/18/2024


      Dear ******* ****:

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office for collection by our client, ******************* We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      We have updated our records to reflect your dispute of this account, and our office has requested the credit bureau update their records to reflect your dispute as well. 

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      ******** & Associates, Inc

    • Initial Complaint

      Date:11/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against ** **** and associates for their unprofessional and unresponsive behavior. I have attempted to contact them multiple times to dispute a charge from *************************** because it was not the right balance they are charging me, but they have repeatedly hung up on me without addressing my ************* of First Contact: 11/1/24 Attempts to Contact: Twice Outcome: They hung up on me each time without providing any assistance or resolution.I believe their behavior is unacceptable and request your assistance in addressing this issue.

      Business Response

      Date: 11/06/2024

      Dear ********* ********:

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office. We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      We do our best to train each of our representatives on how to properly handle communications with individual consumers.  Please know this is a priority,and we continuously provide updated coaching and training to our staff,incorporating feedback like yours. 

      We have updated our records to reflect your request to cease communications and have notified our client of your concerns. This account is closed with our office, and you will receive no further communications from our office regarding this matter. 

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      ******** & Associates*****

      Customer Answer

      Date: 11/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ********* ********

    • Initial Complaint

      Date:09/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company **** and associate place a collection debt on my credit for a company they are collecting for ******************. I went to this school between November 2023 and completed on January 2024 for my BSN in nursing. All my classes was completed before the semester ending date, however the ******************** in grading my classes and the semester roll over. I was told by my advisor as long as I got all work in before the semester ending date I will not be charged. That was not all true because I was charged a new semester fee. I called the school to have this resolved the advisor took all my information said he was going to look into it and get me information which never happened. I called the school again I was told he no longer works for the school, I then spoke to another advisor who took my complaint and never get back to me. I have called the school several times since then no one is able to help me. Additionally, financial aid paid partial tuition, which I try to reach someone in financial department no one pickup. Now, there's a collection on my credit from a company who have never send me a letter about this account or explanation of the account.

      Business Response

      Date: 09/18/2024


      Dear ********************************************,

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by our client, *******************  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      We have reviewed our records and show that on May 10, 2024, our initial communication to notify you that the account was placed with our office for collections was mailed to your ******, ******** address and we do not show any return mail on that notice.  We understand the concerns as stated in your communications with the Better Business Bureau and have notified ****************** of your concerns. 

      ****************** has followed up with our office on their research of this account.  Capella shows the balance due is accurate.  They show that there was participation in the quarter being charged for. They have stated that BS2 started January 29, 2024, and they see that the last posting date was on January 31, 2024, which shows participation during BS2.  ******************* aid would have covered this, however, you reached the aggregate limit for undergrad and thus the balance was left unpaid.  If you were told differently by your advisor, you may reach out to ******* directly and speak with the manager of the advisor who no longer works with ******* to find a resolution to your concerns.  As it is showing,per FlexPath agreements, the balance is accurate. 

      In the interim of the above, please note that we have requested the credit bureaus remove this item from your credit report. 

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******************************, ****
      General Counsel / Chief Compliance Officer
      **************** & Associates, Inc.



      Customer Answer

      Date: 09/19/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ********************************************

    • Initial Complaint

      Date:09/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******************. I do not have a contract with ** ****************************** they did not provide me with the original contract as I requested.

      Business Response

      Date: 09/13/2024

      Dear ******* ******,

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by *******************  **** **** &Associates, **** is a debt collection agency contracted with ****************** to collect on accounts they place with our office for collection.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      We understand your concerns regarding validation information for the account in question.  We have notified ****************** of your concerns and have requested proof of debt information.  That information will be sent to you under separate cover to your address of record, via U.S. Postal Service. 

      Please note that we have requested removal of this item from the credit bureaus. 

      Once you receive the proof of debt information noted above, we invite you to reach out to our office for further communication and assistance regarding this account.

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******* A. ******, ****
      General Counsel / Chief Compliance Officer
      ******** & Associates******

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      She called to verify information on ************************* but wouldn't verify which ************************* she was referring too. There are two. If they can't verify if I'm the ****** that they are looking for, I want them to stop using these unfair debt collection practices.

      Business Response

      Date: 08/16/2024

      Dear *************************,

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      Please note that we do our best to train each of our representatives on how to properly handle issues and to protect the privacy of individual consumers by properly identifying who is on the phone prior to providing any information.   I understand the frustration and concern with providing your personal information.

      We have updated our records to reflect your request to cease communications and have notified our client of your concerns. This account is closed with our office, and you will receive no further communications from our office regarding this matter. 

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******************************, ****
      General Counsel / Chief Compliance Officer
      **************** & Associates, ****

    • Initial Complaint

      Date:08/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with NORTHERN ********************** I do not have a contract with *************************************** They did not provide me with the original contract as requested.

      Business Response

      Date: 08/06/2024


      Dear ***********************,

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by ************************************  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      Please be advised that your account is currently closed with our office.  A request was sent to the credit bureaus to remove this item from your bureaus.  Please direct all further communications to ************************************  They will be able to substantively respond to your requests for account documentation.

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******************************, Esq.
      General Counsel / Chief **************************************** & Associates, ****

    • Initial Complaint

      Date:07/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********************************** I do not have a contract with them . They did not provide me with the original contract as I requested 15 USC 1681 15 USC 1692 12 cfr *******

      Business Response

      Date: 07/24/2024

      Dear *********************,

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by Navy ********************.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      We have notified our client, Navy ********************* of your dispute.  Your account is closed with our office.  Please direct all further communications to Navy ********************.  They will be able to substantively respond to your requests for account documentation.

      ***************** & Associates, **** does not provide credit bureau reporting services for Navy ********************.   You may contact Navy ******************** directly with any concerns relating to your credit bureau. 

      Please dont hesitate to contact me at ****************** if you have further questions. 

      ******************************, Esq.
      General Counsel / Chief **************************************** & Associates, ****

    • Initial Complaint

      Date:06/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not sign a contract with this company. I have no knowledge of a pay agreement with this company. The debt does not belong to me.

      Business Response

      Date: 06/27/2024

      Dear ***********************,
      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by ****** College. We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 
      We have mailed to your address via U.S. *************** a copy of the backup provided to our office by ****** College regarding your account.   
      Please dont hesitate to contact me at ****************** if you have further questions.  
      ******************************, Esq.
      General Counsel / Chief **************************************** & Associates, ****

    • Initial Complaint

      Date:06/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has obtained my personal information, fraudulently and I dont own them anything. When I went to dispute the account the credit card account they had in their system for me. They sent back just some kind is shady banking statement. I want this company to remove my information from their database immediately! Life is hard enough for Americans, with healthcare costs, housing, food, childcare, ect.. please find something else to do other than be predatory and fraudulent!

      Business Response

      Date: 06/18/2024

      Dear *************************************,

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office on May 24, 2024, by Navy ********************.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis. 

      ***************** & Associates, ****received your dispute notification on June 5, 2024, and notified Navy ******************** at that time.   Navy Federal directed ***************** &Associates, **** to close and return the account to their office on June 17,2024.  Please direct all future communications to Navy ********************. They will be able to substantively respond to your requests for account documentation and respond to your concerns regarding this account. 

      Please dont hesitate to contact me at ****************** if you have further questions.  

      ******************************, Esq.
      General Counsel / Chief **************************************** & Associates, ****

      Customer Answer

      Date: 06/25/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ************************************* fraudulently obtained my personal information. Then tried to send some kind of credit card statement in the mail, with my identifying information on it from some random year and some random amount. That wasnt mine! In a plain white ****** Tree envelope, and no other papers! Just a credit card statement!! WTH 

      This company is predatory and buying peoples information from the dark web. This is very unsettling to know that you have obtained my personal information. I will be monitoring my credit report and seeking legal action.


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Monchell

       

       

      Business Response

      Date: 07/09/2024

      Dear *************************************,

      I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office on May 24, 2024, by Navy Federal Credit Union.    

      As noted in our previous response to your correspondence with the Better Business Bureau in June 2024, Navy Federal directed ***************** & Associates, **** to close and return the account to their office on June 17, 2024.  This account is currently closed with our office. Please direct all future communications to Navy Federal Credit Union. 

      Please dont hesitate to contact me at ****************** if you have further questions.  

      ******************************, Esq.
      General Counsel / Chief **************************************** & Associates, ****

      Customer Answer

      Date: 07/12/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Monchell

       

       

    F.H. Cann & Associates, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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