Complaints
This profile includes complaints for F.H. Cann & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 56 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke to a representative last week and asked them not to call my work number as I have a personal number and email they can contact me through. I also informed them I will be filing bankruptcy and they continue to call my work number and have never sent me any emails.
Business Response
Date: 06/05/2024
Dear *******************************,
I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office on April 30, 2024, by Navy Federal Credit Union. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
This account was updated on May 24,2024, to note that you informed our office you would be filing bankruptcy. You will not receive any further calls from our office. Our client, Navy ********************* closed this account with our office and all future communications regarding this matter should be directed to Navy Federal Credit Union.
Please dont hesitate to contact me at ****************** if you have further questions.
******************************, Esq.
General Counsel / Chief **************************************** & Associates, ****Initial Complaint
Date:05/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received a letter for a collection of ******** dollars from an ************* I havent opened such account and was never made aware that I had this account open.Business Response
Date: 05/14/2024
Dear ***********************,
I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by ************. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
We have mailed to your address via U.S. *************** a copy of the backup provided to our office by ************ regarding your account.
Please dont hesitate to contact me at ****************** if you have further questions.
******************************, Esq.
General Counsel / Chief **************************************** & Associates, ****Initial Complaint
Date:03/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Idielim de la ******************************************** **************************************************** DOB:8-8-1996 Last 4 of SSN: 4576 Date: 03/30/2024 Bureau name: *************** AND ASSOCIATE Bureau address: ******************************************************** Recently, I did an investigation on my credit report and I found several items on there to be inaccurate.Under 15 U.S. Code 1681 e(b) Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures tu assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code 1681 (5) Treatment of inaccurate or unverifiable information (A) in general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall i)promptly delete that item of information from file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ii) promptly notify the furnisher of that information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:Account ******* This account is being reported inaccurately, please remove this from my credit report immediatelyBusiness Response
Date: 04/01/2024
Dear ****************************:
I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by ***********************************. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
We have requested the credit bureaus remove this item from your credit report. We have communicated with our client; *********************************** who has provided backup documentation for the account placed with our office. We have forwarded that documentation to your address of record via U.S. Postal Mail.
Please dont hesitate to contact me at ****************** if you have further questions.
******************************, Esq.
General Counsel / Chief **************************************** & Associates,Inc.Initial Complaint
Date:03/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***************** ************* I do not have a contract with *************** and Associates, they did not provide me with the original contract as I requested.Business Response
Date: 03/18/2024
Dear *******************************,
I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by ***********************************. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
We have requested the credit bureaus remove this item from your credit report. We have communicated with our client; *********************************** and they have asked ** to close and return your account to their office. Any future communication regarding this matter should be directed to ***********************************.
Please dont hesitate to contact me at ****************** if you have further questions.
******************************, Esq.
General Counsel / Chief **************************************** & Associates, Inc.Customer Answer
Date: 03/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from this company saying I owe a debt . I have never signed any contract with your company nor have I ever did any business with your company . You illegally obtained my information without my permission and this is considered identity theft . You are violating my consumer rights according to the **** and if my name is not removed I will take full action . You have been harassing me constantly everyday by calling me when I have never worked with your company before .This is fraud and I need this taken serious . Please remove my name from your company ASAP !! Account #*******Business Response
Date: 03/04/2024
Dear ***************************:
I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by *************** N.A. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
You have a debt owed to *************** N.A. based on transactions with them through 2021. *************** N.A. has contracted with ***************** & Associates,**** to assist it in collecting your defaulted debt. Accordingly, we remain ready to discuss a suitable arrangement with you to address this obligation.
Please dont hesitate to contact me at ****************** if you have further questions.
******************************, Esq.
General Counsel / Chief **************************************** & Associates, ****Customer Answer
Date: 03/04/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[according to the **** I need you to
provide me a contract I have with your company . Stating that I owe you a debt . I never done any business with you and you illegally obtained my information , I need you to provide me a contract with my signature if you can not provide it remove my name from your company or I will pursue legal actions . Please provide a contract ]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 03/05/2024
Dear ***************************:
Please be advised that our client, *************** N.A., has closed the account with our office and all further communications will come directly from *************** N.A.
Please dont hesitate to contact me at ****************** if you have further questions.
******************************, Esq.
General Counsel / Chief **************************************** & Associates, ****Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been harassing and sending me letters . I have never done any business with this company nor have I ever signed any legal contract with this company I am not sure how they got my information but this is identity theft. They have been calling me everyday trying to get money from me which has caused me emotional stress . They are violating my consumer rights , as I have never signed any contracts. Please remove my name from this debit because under my consumer rights FCRA this is considered identity theft . I do not owe you anything because you illegally obtained my information without my knowledge.Business Response
Date: 03/04/2024
Dear ***************************:
I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by *************** N.A. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
You have a debt owed to *************** N.A. based on transactions with them through 2021. *************** N.A. has contracted with ***************** & Associates, **** to assist it in collecting your defaulted debt. Accordingly, we remain ready to discuss a suitable arrangement with you to address this obligation.
Please dont hesitate to contact me at ****************** if you have further questions.
******************************, Esq.
General Counsel / Chief Compliance Officer
***************** & Associates, ****Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****** College, I do not have a contract with ************************************* They did not provide me with the original contract as I requested.Business Response
Date: 02/28/2024
Dear **************************************,
I am in receipt of your correspondence with the Better Business Bureau, regarding our communications in connection with an account placed with our office by ****** College. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
We have mailed to your address via U.S. *************** a copy of the backup provided to our office by ****** College regarding your account.
Please dont hesitate to contact me at ****************** if you have further questions.
******************************, Esq.
General Counsel / Chief **************************************** & Associates, Inc.Initial Complaint
Date:02/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have recieved a bill from a collection agency that is completely fraudulent. It claims I owe money to ***. Division of revenue in the amount of ****** with ****** worth of interest and a penalty of 90.00.I haven't lived in ******** in 20 yrs nor h e I heard anything about a debt from the state ever. ***************** doesn't answer the phone, if it does pick up it asks you for a security code and then hangs up.Business Response
Date: 02/06/2024
Dear *************************:
I am in receipt of your correspondence with the Better Business Bureau dated February 3, ****, regarding your account with the ***************** of ******* placed with our office for collection. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
We have communicated your concerns to our client, ***************** of *******, and we have placed your account on hold while they attempt to reach out to you directly regarding your concerns.
Sincerely.
******************************, Esq.
General Counsel / Chief *************************************** & Associates, ****Initial Complaint
Date:01/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A phone number from ********************* calls me repeatedly however Ive never had any interaction with the company and have never defaulted on a loan (or even paid late), so they need to stop contacting me. They also never leave a message, so clearly they dont need to actually talk to me. Its harassment.Business Response
Date: 01/26/2024
Dear *******************************,
I am in receipt of your January 23, ****, correspondence with the Better Business Bureau #********. We take all requests seriously and evaluate each thoroughly on a case-by-case basis.
We have removed your phone number from our database as requested.
Please dont hesitate to contact me at ****************** if you have further questions.
Sincerely,
******************************, Esq.
General Counsel / Chief **************************************** & Associates,Inc.Initial Complaint
Date:01/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling my phone number repeatedly. I have no interaction with this company. This company needs to cease and desist calling my number immediately. Repeated calls are harassment.Business Response
Date: 01/19/2024
Dear ***********************************,
I am in receipt of your January 14, ****, correspondence with the Better Business Bureau #********. We take all requests seriously and evaluate each thoroughly on a case-by-case basis.
We have removed your phone number from our database as requested. Please dont hesitate to contact me at ****************** if you have further questions.
Sincerely.
******************************, Esq.
General Counsel / Chief **************************************** & Associates,Inc.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.