Complaints
This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,817 total complaints in the last 3 years.
- 1,169 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I settled this account with the understanding that it would be removed from my credit reports. This conpany has not kept their word.
Business Response
Date: 07/28/2022
Our office is in receipt of the complaint filed by *******************************************. We greatly appreciate the opportunity to respond.
************************** indicates that he settled the account with the understanding that the account would be removed from his credit report. However, we have reviewed the telephone call in question, and he was clearly told that the credit reporting agencies would be updated that the account was paid for less than the full balance.
We trust this resolves your concerns.
Customer Answer
Date: 07/29/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Initial Complaint
Date:07/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I checked my credit report and noticed I had a collection from CREDIT COLLECTION SERV that was opened in 03/01/2020 for $0.00 with account number starting in ******** that I do not recall and am not liable for. I never entered into a signed agreement or completed an original contract with them. This is fraudulent and a violation of my rights. This inaccurate collection is not mine. If you believe this account is mine, prove the validity.I would like all collection activity to cease immediately and for this inaccurate and fraudulent collection to be removed from my credit report or I will file for litigation and report you to the **** and FTC.Business Response
Date: 07/28/2022
Our office is in receipt of the complaint filed by Mr. **************************** We greatly appreciate this opportunity to respond.
******************* indicates he does not recall this account, but he paid the account to our creditor-client after we sent him several letters and reported the account to the credit reporting agencies. When the account was paid, the credit reporting agencies were notified that the account was paid.We trust this resolves your concerns.
Initial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An account was opened in my name which I discovered on my Experian credit report. I have been attempting to get a live agent to assist in having this removed from my credit report because it is obvious fraud. Unfortunately they do not answer calls.Business Response
Date: 07/28/2022
Our office is in receipt of the complaint filed by *****************************. We greatly appreciate this opportunity to respond.
If ************** believes this account was fraudulently opened under his name, then we would ask that he please provide us with a completed identity theft affidavit,police report, proof of residency prior to 10/04/2021, and a copy of his identification (i.e. drivers license). Upon receipt of the documentation, we would be happy to forward the documentation to our creditor-client to determine if an adjustment is due. In the meantime, we have closed the account with our office and forwarded a copy of the complaint to our client for review.
We trust this resolves your concerns.Customer Answer
Date: 07/28/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:07/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this company keeps telling me they are removing a negative account from my credit report but have not done so. i ask they delete the information from transunion and other credit bureaus immediately so i do not have to file a lawsuit.Business Response
Date: 07/28/2022
Our office is in receipt of the complaint filed by ****************** *****. We greatly appreciate this opportunity to respond.
Please be advised that prior to receipt of this complaint, the account we responded to the letter from ************** that request that we cease our collection efforts. The letter also addressed his concern regarding his credit report. If he has not yet received our letter, then he should receive it shortly.
We trust this resolves your concerns.Customer Answer
Date: 07/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
Date:07/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sent letter from the company that I didn't owe *************** ****** on 07/14/22.I have called and told them I don't owe *************** or direct TV and who gave them my information has stolen it and lied to Xfinity/ direct TV, I told credit collection services that I am not responsible for that person lieing in business.I have contacted ********* ** *** police through HUD ********* ** Gov.,The Xfinity direct TV has pole in front of apt and it is not my cable or service contract.Did have 2 year but was fully paid.Business Response
Date: 07/28/2022
Our office is in receipt of the complaint filed by Ms. ********************************** We greatly appreciate this opportunity to respond.
Contrary to Ms. ********* concerns, we have no record of receiving any prior disputes directly from her. She is under the impression that this account relates to cable services, but please be advised that her account is related to cellular services. We have placed this account on hold and requested documentation to support the debt from our creditor-client. We will send the documentation to ******************** if and when it is received.
We trust this resolves your concerns.Customer Answer
Date: 07/29/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Initial Complaint
Date:07/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 11 CCS FOR ******* CABLE XM and do not have a contract with Credit collection service. They do not provide me with the original application like I asked.Business Response
Date: 07/28/2022
Our office is in receipt of the complaint filed by *****************************. We greatly appreciate this opportunity to respond.
**************** indicates that she is not liable for the debt, but she agreed that she owed the debt in July 2020 when she paid the account for less than the full balance to our office. Upon receipt of the payment, we closed the account with our office and the credit reporting agencies were notified that the account was paid for less than the full balance.We trust this resolves your concerns.
Initial Complaint
Date:07/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 06 Progressive and do not have a contract with Credit Collection Services. They do not provide me with the original application like I asked.Business Response
Date: 07/22/2022
Our office is in receipt of the complaint filed by *****************************. We greatly appreciate this opportunity to respond.
*************** indicates that she is not liable for this debt, but provides no explanation for her assertion. If she could please provide more information regarding her dispute we would be happy to review her concerns further. In response to her statement that she does not have a contract with our office,please be advised that she had an account with our creditor-client, who placed the account with our office to assist with collection of the debt. Finally, she indicates that we did not provide her with the documents she requested, but please be assured that we have no record of any prior request from her. We have placed this account on hold and requested documentation from our creditor-client to support that the debt is owed by ****************. We will send the documentation from our client to **************** if and when it is received.
We trust this resolves your concerns.Initial Complaint
Date:07/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complain is due to the negative marks made by your company on my credit file. I would be willing to accept this debt if it were mine and upon Validation and Proof of Claim but its not mine and theres no way that you can validate it. Also, you must provide me proof that they have my consent to report my medical information in accordance with HIPPA laws. So let it be known that I am requesting full validation of this debt. I demand that you take action to this matter because it is causing me a lot of stress lately. Please remove this negative account in my credit report. The value of my credit worthiness is at stake.Business Response
Date: 07/22/2022
Our office is in receipt of the complaint filed by *********************************. We greatly appreciate this opportunity to respond.
***************** is requesting validation of the debt, but at the same time she requests that we cease our collection efforts. Accordingly, ****************** will not hear anything further from us regarding her account based on her request to cease.
We trust this resolves your concerns.Initial Complaint
Date:07/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 06 progressive and do not have a contract with credit collection. They do not provide me with the original application like I asked. I demand this account be deleted to my credit reportBusiness Response
Date: 07/22/2022
Our office is in receipt of the complaint filed by *******************************. We greatly appreciate this opportunity to respond.
*************** indicates that he is not liable for this debt, but provides no explanation for his assertion. If he could please provide more information regarding his dispute we would be happy to review his concerns further. In response to his statement that he does not have a contract with our office,please be advised that he had an account with our creditor-client, who placed the account with our office to assist with collection of the debt. Finally, he indicates that he had requested documentation from our office, but please be assured that we have no record of receiving any request for validation from him.We have placed this account on hold and requested documentation from our creditor-client to support that the debt is owed by ****************. We will send the documentation from our client to **************** if and when it is received.
We trust this resolves your concerns.Initial Complaint
Date:07/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contacted Collection Agency asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me. Delete this unverified and inaccurate account.Business Response
Date: 08/10/2022
Our office is in receipt of the complaint filed by Mr. ********************** We greatly appreciate this opportunity to respond.
Please be advised that ************** settled the account for less than the full balance with our office in June 2022. After the payment was made, we closed the account with our office and the credit reporting agencies were notified that the account was paid for less than the full balance. Contrary to Mr. ************** we have no record of receiving any request for validation from him.
We trust this resolves your concerns.
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