Complaints

This profile includes complaints for Christianbook's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Christianbook

  140 Summit St Peabody, MA 01960-5156

• 

  Christianbook

  PO Box 8000 Peabody, MA 01961-8000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up for an account but have been charged monthly $16.95 since 12/14/2023. I only now noticed the charged on my bank account.

  

  Business Response

  Date: 12/11/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
  
  We'll make sure that your account has been cancelled and will ensure that you're refunded for all charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.
  
  
  
  
  

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a digital download on 11/21 that was supposedly an instant download. Paid instantly via ****** invoice W239894627 Transaction ID *****************. The advertised digital product is supposed to contain 4 videos, but only one was provided. I can't get anyone to return my call or even answer my simple question "Where is my download?". They are very quick to charge, but very slow to deliver. Very disappointing for a business that uses Christianity's name.The name of the product on the website is "The Case for Christmas: All 4 Video Sessions [Video Download]" which is misleading as you are only getting 1 video session.

  

  Business Response

  Date: 11/25/2024

  Thanks for leaving us feedback about your experience purchasing digital downloads. Our downloads are made available right away once an order was placed and we see that all four were attempted to be downloaded on November 22 and that after you chatted us on November 23 we were able to reset the downloads for you and our chat agent reported that you were able to successfully download the files so we assumed this issue was resolved.

  If you need any additional assistance, please let us know and we'd be glad to help!

   

   

   

   

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Bible from Christianbook.com last month. This month, I noticed a $16.95 charge to my credit card from Christianbook.com. When I called, I was told, to my great surprise, that I was enrolled in a $16.95/month rewards program. I asked to be un-enrolled and to be refunded for the $16.95 charge, and the merchant did both. Heres my complaint (apparently shared by other customers who filed complaints with the *********************: whatever mechanism Christianbook.com used to sign us up for these recurrent charges was deceptive. I would never knowingly agree to a $16.95 recurrent monthly charge for a rewards program. Its hard to imagine any individual customer who would. I check my orders carefully. On their website, after the fact, is no way that I can see to easily view this rewards program. Presumably, it pops up in a deceptive and innaparent way only when checking out.

  

  Business Response

  Date: 11/21/2024

  Thanks for leaving feedback about our Christianbook Rewards program. We're sorry to hear that it wasn't clear to you that you had opted to enroll in the program after you completed your purchase,but are glad to hear that youve been refunded and had your account cancelled. Its important to us that our offerings are clear so the enrollment page that is presented after an order is placed includes a check box that directs you to the Automatic Renewal Offer and Billing Details to the left of the page.
  
  We recognize that sometimes its easy to miss those details at times,especially after completing a transaction, so we send a few follow up emails regarding an active Christianbook Rewards membership and a reminder when the initial 30 day free trial period is about to end. Were sorry if you missed those.
  
  Were regularly evaluating our Christianbook Rewards program and making updates to ensure that members can make the most of their membership and maximize their cash back opportunities. Well share your feedback with our staff as we continue to enhance the registration page and increase communication.

  Customer Answer

  Date: 11/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:10/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my husband a Bible on 8/22/24. I was charged $16.95 in September and October for a total of $33.90. When I called to cancel by phone, the first ****** couldnt find me, transferred me from the rewards to the order department. The order department barely let me say anything before transferring me back to the rewards department. After being on hold almost 15 minutes, the call ended on their end. Very frustrating.I will not be ordering from them in the future. As a ****** who orders for our church, I find their practices dishonest.

  

  Business Response

  Date: 10/24/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
  
  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
  
  We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

   

   

  
  

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somehow I was unintentionally enrolled in the Christian **** Rewards program. The program charged me $16.95 a month for 6 months. When I reached out to the company, they cancelled the account, but said that I agreed to the charges, which I would never have done. Please help me obtain a refund. I am happy to upload proof of these charges. Please see the email response I got from the company below.Christianbook Rewards Sign In Your Membership Has Been Cancelled Dear *****,As requested, weve processed the cancellation of your Christianbook Rewards membership and there will be no future charges to your account. You will be able to accrue Rewards until 10/3/2024, and if you have a balance in your Savings, you will receive your check payout on the 15th of the following month.Thank you for using Christianbook Rewards. If we can be of any further service, please don't hesitate to contact us at ************.Sincerely,The Christianbook ************************ Team Member ID: ******

  

  Business Response

  Date: 10/08/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  We've confirmed that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 10/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from Christianbook website in April ******************************************************************************************* ***** per month. Ive just discovered it and want to be removed from the rewards program and have all charges removed from the 5 months that I was charged - May 22 - September 19 for a total of $84.75

  

  Business Response

  Date: 09/23/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  Your account was cancelled as of September 20, but we'll also make sure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 09/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unaware that by buying products from this website included a subscription to this rewards program the cost of this service was $16.95, which was charged twice, once in July 22nd 2024, and again on August 19th 2024. The cost of the product I purchased was $73.02 on July 2nd. I have not received by email or text any confirmation of this purchase nor information on what benefits this subscription provides. I would 1, like to be taken off of this subscription list, and 2, if possible be refunded the full amount if $33.09. I do not regret my purchase, but this subscription I never knew about it, not want it.

  Customer Answer

  Date: 10/01/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 10/08/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
  
  We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May 2023 I have been charged $14,95 from Christian **** Rewards. I have never created an account or ordered anything from the company. I have called and emailed in several time but have not gotten the issues resolved. They cant find my name, address, email or phone number. I even provided them the first 6 digits of the card number along with the last 4 digits, and still nothing. I am only one in possession of the card and somehow my card was used beginning in May 2023. I need some assistance.

  

  Business Response

  Date: 09/17/2024

  Please accept our apologies for our part in the mix-up.  It appears that back in ********************************************* credit card information and signed himself up for the Christianbook Rewards program but with your credit card. It took a little research but we were able to finally match your credit card number with his details and request an account cancellation from Christianbook Rewards. They will also be refunding the fees charged.  Thank you for your patience, persistence, and surprisingly good attitude about this whole mess. Don't hesitate to contact us at Christianbook.com if you need further help.

• Initial Complaint

  Date:09/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a book from Christianbook.com and they enrolled me in a rewards program and began billing my credit card for $16.95 a month. I sent and email to them regarding the charge and explained that I didnt mean to enroll in any rewards program and to stop billing my credit card to which they responded that they would stop the charges however they continued to charge my credit card every couple of days.

  

  Business Response

  Date: 09/09/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  Also, when we received your email on September 2, we processed your cancellation request. Since the program is billed monthly, you've only been charged for one month of membership, $16.95. There are no daily recurring charges.

  We'll make sure that your account has been cancelled and that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:09/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled in the Christian **** Rewards program at $16.95 a month after a legitimate purchase in Feb 2024. So for 6 months I have been auto charged $16.95 every month. I had NO idea that I was enrolled. I did NOT approve such a subscription as ti would make no economic sense for me. I do NOT have an account number or anything to remove myself from this online shady "program." ChristianBookRewards doesn't recognize my email, etc when I try to do it myself. I will NEVER order from this firm again. Please help me to be refunded what I am due. As for uploading supporting docs, how would I upload six different CC bills to show these transactions without then showing my CC number etc? I have NEVER received a real bill.

  

  Business Response

  Date: 09/09/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.

  We'll make sure that your account has been cancelled and that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.