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Business Profile

Cable TVs

Breezeline

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Important information

  • Customer Complaint:
    BBB with the use of artificial intelligence, analyzed the complaints on 6/26/2024

    BBB shared the findings and recommendations with Breezeline.


    The findings appeared to show:
    Frustration: Many customers express frustration with recurring technical issues and the need for repeated repairs.
    Dissatisfaction: There's a general sense of dissatisfaction with customer service quality and response times.

    Confusion: Billing issues suggest customers are often confused about charges or feel they're being overcharged.

    Inconvenience: Service interruptions and long wait times for repairs are causing significant inconvenience to customers.


    As of July 28, 2025 Breezeline has not provided BBB with a response. 


Complaints

This profile includes complaints for Breezeline's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Breezeline has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 868 total complaints in the last 3 years.
    • 221 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My cable modem suddenly stopped working about 1 month ago.I called Breezeline and they said the modem went bad.Purchased a new one and wasn't able to setup only one week later.The new modem lasted 4 days and behaved exactly the same. Showing connected to the Internet but not delivering any signal.I called the Customer Servicr and remotely they reset the modem which is on the list agreed by ISP and I've got the Internet..I've been suggested to "rent a modem from Breezeline" instead. They remotely might pull the modem out of service in a purpose otherwise why they want me rent from them?I think this is NOT A FAIR PRACTICE.and must be stopped.I

      Business Response

      Date: 06/12/2025

      I spoke to Mr. **** today and I have resolved the issue to his satisfaction. Thank you

      Customer Answer

      Date: 06/12/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ****

    • Initial Complaint

      Date:06/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just want to shut down my service as of June 30th but they will not take my call or honor my request. I do not owe them money.. just moving to a new location and New place has service. I can't get anyone on the line and the call back service is not working. Help me please. I've spent more than 4 hrs trying to get in touch with them in less than a week.

      Business Response

      Date: 06/10/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank
      you

      Customer Answer

      Date: 06/10/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      The Business offered no resolution, just a thank you for allowing them to review it. I did speak with Breezeline and expect follow up that they spoke with the *** I spoke with, they listened to the call, they've created an avenue to get resolution for me and all people trying to disconnect their services. 

      Saying thank you and offering no resolution is unacceptable. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Melody

       

       

      Business Response

      Date: 06/18/2025

      Attempts to contact Ms. ********* on three separate occasions have been unsuccessful. I have provided my direct contact number should she need further assistance. Thank you


    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently signed up with Breezeline Internet. There was an online deal for $30 a month, 2 months free and a $100 gift card. Within a week I received a bill for $50. I called and asked about the previously stated promotion and was told it would be updated on my next bill. The following week I received the next bill for $90. They are not honoring the pricing advertised or the additional promotions. I was able to take a screenshot of the offer showing the offer for 2 months free, $50 month for 1 gig (I chose a slower speed) but I can't get to the next screen showing the $30 option as it recognized me as a current customer.

      Business Response

      Date: 06/06/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you.

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered by H363137**3238313831H staff LO Consumer states they&#**;ve had Breezeline for about 2 years. Over the last 4 months they have lost H3733353532**303434H and tv service. When they call Breezeline they are told they need to reset the modem. Consumer states he and his wife are elderly and have a hard time going up and down the stairs to reset the modem. He states that even when they reset it they still have problems with service.

      Business Response

      Date: 06/10/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact breezeline about a cable they laid across the back of my yard that is supposed to be buried. The City of ******** comes through to cut the reserve behind my house where the cable is just laying on the ground, and cuts it with the mower. This has happened at least two time in the month of May. The breezeline person came to run new cable and ran the cable between the cable boxes(still on top of the ground) on either side of my yard and threw the cable that the city ran over with their mower into my yard. We are not Breezeline customers, and would like the ********************** buried to avoid it being damaged again by the city. It is inconvenient to have to move it off of our property and back again each time we mow our own lawn. Breezeline needs an easier way to contact their customer service for future issues such as this.

      Business Response

      Date: 06/12/2025

      Thank you for allowing us to review and address your concerns. Construction has successfully completed all necessary line work.

      Customer Answer

      Date: 06/12/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *** ********

    • Initial Complaint

      Date:06/03/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for internet service in December of 2024. There was a promotion offering a $300 gift card. I never received the gift card, so reached out after a month or so, and they told me it would be sent after being a customer for 90 days. So, I reached out again in March. A representative named ****** then said it usually takes 4-6 weeks for the card to be sent. So, I waited again and still received nothing. On May 5, I reached out again and was told that someone would call me back to resolve this. No call was received. The next day, I reached out again, and ******* told me that she was going to fill out a ticket to see why I had not received the gift card. I asked for a more definitive answer but was told that was all she could do. I received no further follow up. I then called customer service to just cancel my account since I was very disappointed at the lack of follow-through. I was transferred and placed on hold for over 20 minutes before the call finally disconnected. I have been more than patient and reasonable. I just asked for the company to follow through on what they promised.

      Business Response

      Date: 06/04/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you.

    • Initial Complaint

      Date:06/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cable provider has increased rate despite guaranteed promotional pricing through 2026 - **************** has not been helpful in connecting with the proper resource to get resolved - explanation is the individual at customer service cannot assist but will not forward me to appropriate area to get resolved

      Business Response

      Date: 06/12/2025

      Attempts to contact Mr. ******* on two separate occasions have been unsuccessful. I have provided my direct contact number should he need further assistance. Thank you.

      Customer Answer

      Date: 06/12/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***

       

       

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      company refuses to address specific issues ove several days along with countless hours on "hold"

      Business Response

      Date: 06/11/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you

    • Initial Complaint

      Date:06/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 13, 2025 a ********** technician came to my house. He asked to use my restroom which he dirty it up and didnt even washhis hands. He was in his personal vehicle and left several oil stains in my driveway. He was very rude and complained about his job. I take pictures and I called Breezline afterwards to complain because I had just had my driveway power wash due to my house going on the market today six125. I pull in my driveway about 11:23 AM and somebody was in front of my house and came out of their car and I it was a Bre line technician and he was taking pictures of my driveway. I called the local authorities. The local authorities said that he was told by his supervisor to come to my house and clean the oil stain stains. No one from breeze line called to inform me of this, and the gentleman didnt even let me know what he was taking. It appeared that it was a disgruntled employee taking photos cause maybe he got in trouble. I had already had the oil stains cleaned because I was selling my house. The police made him leave charges were not pressed. I called Bres line. Spoke to somebody who is messaging the technician supervisor asking for them to callme today. Nobody has called me at 6:13. All I ever asked was to be reimburse the money it cost a power wash my driveway because Ihad to re-power wash it Due to the oil stains, but each week I called and everybody told me it was still waiting to be resolved I am very creeped out by this technician and Im very dissatisfied and disgusted with breeze line service

      Business Response

      Date: 06/06/2025

      We reached a mutual resolution with Ms. ******** This issue has been resolved. Thank you.

    • Initial Complaint

      Date:05/31/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to cancel my service and they are making it extremely difficult to do so.

      Business Response

      Date: 06/06/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you

    Breezeline is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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