Complaints

This profile includes complaints for Numotion's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Numotion has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Numotion

  300 Myles Standish Blvd Taunton, MA 02780-7364

• 

  Numotion

  5501 Wilshire Ave NE Ste C Albuquerque, NM 87113-2569

• 

  Numotion

  4500 E Speedway Ste 99 Tucson, AZ 85712

• 

  Numotion

  101 N. Pecos Road Ste 111-112 Las Vegas, NV 89102

• 

  Numotion

  1523 S. Bowman Roa Ste A&B Little Rock, AR 72211

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted NuMotion in July 1st week regarding a message showing on my module indicating "Bad cable". They were to send a tech to my home the 17th of July. Subsequently I received a call in response to my online comment stating the code was for Joystick Stick Module bad cable and they would order the 3 cables, not knowing which cable was bad and also replace the right armrest since it was cracking. After a couple of weeks I called to check on the status. I was told they were waiting on the documentation from my doctor. I called again a week later and was told that they resent the documents back to my doctor because the signature and date had to be hand written. I contacted my doctor and informed her what the problem was. She sent me the a copy of what was submitted 3 times and each one was handwritten. After calling again to NuMotion they just said for some reason it was rejected. Asked for a supervisor, spoke with ******************* who researched and informed me the provider was not PECO certified and that's why it was rejected. On August 9, 2023 the correct paperwork was sent. On August 16, 2023 I emailed ******************* for an update. Email stated "order is moving along, we are waiting for an authorization to send." When we spoke the authorization comes from ********* Today I called ******** and there's no submission from NuMotion nor since it's a repair to a chair I own, all that's needed was the doctor documentation. ******** representative attempted to call ***** with no success. Aug. 16, 2023 email states "We do have everything, and the order is movingalong, we are waiting for an authorization to be sent."

  

  Business Response

  Date: 09/06/2023

   
  
  BBB
  5 *************. Suite 100
  ***********, ** 01752-1927
  September 6th , 2023
  
  Re: ************************* ID # ********
  
  Dear Better Business Bureau:
  
  We refer to the above and your recent correspondence about *************************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. 
  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call **************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team
  
  

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23 2023 I contacted NuMotion service due to a problem with the power chair. A technician contacted me and diagnosed what he believed to be a problem with the motors. He stated he was placing an order for new motors and setting up an appointment for ***** so that the motors would be in, and he could actually see the chair. There was no one to show up at the ***** appointment. When I contacted NuMotion, they stated there was no appointment and they were awaiting approval for the motors from my secondary insurance. From ***** through the end of June I spoke weekly with NuMotion and my insurance company, People's Health. People's Health stated they have approved it on ***** 9th, and NuMotion continually denied receiving it several times. People's Health would place me hold, fax it to the main office, confirm it has been received and a week later, NuMotion would deny receiving the approval from People's Health. Finally, June 28th NuMotion did acknowledge receipt of authorization from People's Health the following week I spoke with a supervisor with the *************** who stated his name was ****, and that someone would be contacting me shortly about the next steps in the process. A week later after not hearing anything, I contacted the NuMotion service number, who again, stated they were waiting on more information and told me I could look up the status online and just hung up on me. It now has been three weeks with no information. I have been without a power wheelchair for 4 months now. I am completely unable to stand or walk, and unable to self-propel with a standard wheelchair for any duration. This has greatly affected my quality of life as well as my caregivers'. All I am asking for is better service consideration and compassion towards their customers. This has been a horrific experience. I just want someone to please fix this chair.

  

  Business Response

  Date: 07/26/2023

   
  
  BBB
  5 *************. Suite 100
  ***********, ** 01752-1927
  July 26th, 2023
  
  Re: ******************************* ID # ********
  
  Dear Better Business Bureau:
  
  We refer to the above and your recent correspondence about *******************************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. 
  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call **************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team
  
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/14/23 Numotion was to repair and fix my wheelchair I keep having major issues with power drop off which did not fix my wheelchair. This is the third time Ive had them try to fix my wheelchair and they have not fixed it right yet Also they charge for parts I dont even get Armrest left and right and they always cant order me the right parts I have been trying to get a new seat for my Wheelchair for over a year now also when I got my Wheelchair back from them the screws that hold the joystick and buttons together fell out of the Wheelchair in .6 tenths of a mile and now my rear wheels shake so bad when I get up to 4 mph I have to stop and start agin when I gave them my Wheelchair I didnt have all these problems but when they return my chair I do this Numotion company wont return any call or they hang up on us and lie about everything ********************* *********************** **************** to name some of the people I have been dealing with. Every time they work on my wheelchair it comes back to me in worse condition we are at our end with them I have muscular dystrophy and depend on my Wheelchair. This is so unfair how Numotion has treated me and my people that help me

  

  Business Response

  Date: 07/25/2023

   
  
  BBB
  5 *************. Suite 100
  ***********, ** 01752-1927
  July 25th, 2023
  
  Re: ******************************* # ********
  
  Dear Better Business Bureau:
  
  We refer to the above and your recent correspondence about ***********************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. 
  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call **************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team
  
  

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] Nobody from Numotion has returned my calls I have called and left messages we gave them my wheelchair on 5/24/2023 to fix my drop off problems  just one of many  started at 74 percent battery went to post office and the app on my phone said it was at 24 percent battery so had to turn around and home my wheelchair does this all the time so we come to the point of 5/24/2023 they said new motors is what I need and **** the tech who worked on my wheelchair said my chair will be fixed and he put the new motors in and drove it .3 tenths of a mile and it dropped off from 48 percent to 27 percent put it on battery charger and that was it said it was fixed  also they bill for parts they never put on my wheelchair  Armrest both left and right   rear wheels shake when I go over 4 mph it didnt do that when I gave them my wheelchair  my wheelchair always has more problems when I get my chair back from I can go on and on about all this company 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 08/28/2023

  BBB
  5 *************. Suite 100
  ***********, ** **********
  Phone: ************
  
  August 28th, 2023
  
  Re: ***********************, Case ID # ********
  
  
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about ***********************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call **************.
  
  
  
  Yours sincerely,
  
  *******************************
  Customer Experience Team

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a numotion powerchair under warranty that has been out of service for seven months. I keep getting the corporate runaround on this chair. They say they are waiting on a power module for the repair. They have already tried replacing the batteries, no luck. They then ordered a new hand controller, no luck. Now they say it's a power module. They are charging me 240 dollars for a borrowed chair. I lost my left leg and Numotion has taken the rest. As it has been seven months and multiple repair attempts later I am requesting Numotion to replace this chair at their cost and reimburse me for what they have charged me for incorrect repairs and the cost of this borrowed chair.

  

  Business Response

  Date: 06/23/2023

  
  BBB
  5 *************. Suite 100
  ***********, ** 01752-1927
  June 23rd, 2023
  
  Re: ************************* ID # ********
  
  Dear Better Business Bureau:
  
  We refer to the above and your recent correspondence about *************************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. 
  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call **************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team
  
  

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother, ***************, bought an electric Wheelchair from Numotion late last summer. It was not working well from beginning. It is supposedly new but seems more used. In January they came out and admitted that now their 3rd time out they need parts..... that they will order. We have heard nothing, now the chair is not working and they have hung up on ** 7, yes 7 times with no resolution. They are scamming elderly citizens best I can tell. Looking for resolution.

  

  Business Response

  Date: 05/15/2023

  
  BBB
  5 *************. Suite 100
  ***********, ** **********
  Phone: ************
  
  May 15, 2023
  
  Re: ***************, Case ID # ********
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about ***************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call *************.
  
  
  
  Yours sincerely,
  
  ****************
  Customer Experience Team

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17th, staff told ** to bring in my child's wheelchair for expedited service due to an emergency situation with the wheel falling off. We were told someone would be calling ** soon. One week later and still no call. We called and were told to verify insurance and we did, stating nothing had changed in the file. One more week and no call or update. We called back and were hung up on. Called back again and were told there was no information and we would receive another call back. Two days later, still no call. We called back and this time we were hung up on 3 total times. We called back and for a 3rd time were asked to verify insurance. At this point we were actually asked where the chair was located. When we informed the staff that they had it at their service center, they were shocked and unaware. Then we were told that they couldn't even look at the chair until May 17th (2 more weeks from now) even though it was brought into their office and accepted from their staff for emergent service. We have asked for a loaner wheelchair several times and have not been provided one. We have been offered no help or solutions and when we asked "What is my child supposed to do since they are dependent on a wheelchair? We were actually told "I don't know." They have had the chair in their shop for 3 weeks & have not even looked at it, let alone ordered any needed parts. We were told yet again, someone would be calling ** & are still waiting for an update. We have asked to speak to a Manager on several occasions and we have been denied. We stated we wanted to file a formal ************** were denied the contact information to do so. They take their client's form of mobility away, don't even offer a replacement/loaner, and dismiss a plea for help with a response of "I don't know," followed by hanging up. This is a lack of basic human dignity, a breach of ethics and a deplorable display of a "mobility provider" for a population they claim to help and who is dependent on such.

  

  Business Response

  Date: 05/08/2023

  
  BBB
  5 *************. Suite 100
  ***********, ** 01752-1927
  May 8th,2023
  
  Re: *********************** on behalf of his Child      ID #********
  
  Dear Better Business Bureau:
  
  We refer to the above and your recent correspondence about *********************** on behalf of his child. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. 
  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call **************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team
  
  

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend ***************************** is severely disabled with Cerebral Palsy since birth. He uses a wheel chair paid for by medi-cal that came from a local office of a nationwide wheelchair sales and repair business (Numotion). I have been trying to coordinate repairs for his wheel chair with Numotion in ****************. Because the chair was purchased by medi-cal from Numotion, they are the only business that can service his wheel chair and pay by medi-cal insurance.Numotion has been unable to hire and retain any wheel chair technicians for some months now. Without techs, there is no answer for ***************************** or anyone in the greater ************** area who relies on Numotion to repair their wheel chairs they rely on to live their lives. The Santa ***** Numotion was without a tech for months, then they hired one who did some repairs on ******** wheel chair, but now he quit and they are again without a single technician. Just trying to get them to answer calls, get back to me on an alternative or a timeline is challenging to say the least. They ordered parts that need to be installed, the parts have been delivered somewhere (I assume **************** but nobody has told me yet). ****** is so desperate to get those parts installed, and I am so determined to help him that now I am ready to try and get the parts and install them myself because it is open ended for Numotion to give me a date to do the repairs. Something is wrong when a company that makes bank selling wheel chairs that can cost as much as $50,000 (like ********), by way of Medi-cal, then prove to be incapable of providing timely service for those chairs (knowing that only THEY can service those chairs they sold via Medi-cal). This isn't a simple case of a business complaint, this is a serious matter that they cannot hire/retain people to be ready to service their customers -- people with disabilities. I understand that hiring and retaining technicians can be a challenge, but this is unacceptable.

  

  Business Response

  Date: 04/27/2023

  
  Better Business Bureau of Eastern MA, ME, RI,& VT
  5 *************, Suite 100
  ***********, ** **********
  Phone: ************ | Fax: ************
  
  
  
  April 27, 2023
  
  Re:, Case ID #********
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about Numotion Customer. At **********************, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call *************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had issues with my wheelchair rims. On 1-23-22 I called numotion, who did a video call and concluded they would put in an order which included rims, rim assemblies, and tires. They were received and installed by numotion on 3-23-22.The new rims made popping sounds and we did another video call. On 10-23-22 The numotion rep explained that the wheel assembly needed to be replaced. The entire order was under warranty and they sent a new set. I then got a bill for $358.46. After spending two weeks getting ping ponged around from billing department back to the local branch they finally said Oh, this is not covered under warranty. They said the tires were worn out which they dont cover. I explained to them that the initial order was not for tires at all, it was for the hairline fracture in the rim. So I have been getting billed and getting threatened to be brought to collections because of a numotion error. I've been told for the last two weeks that I would get a call back from a manager, and never heard anything.This is the second time that numotion has improperly billed me, then put me in an endless blackhole of customer service reps who promise they will resolve the issue, yet never do. If the tires are not covered, I am happy paying the $75.26 which is what they cost on the invoice.You have the invoices in front of you. You can see this is not my error, and should be able to see that the rims are under warranty. I have no idea why no one is willing to call me back. Ive been told I would get a call back from the ********* branch for weeks. It was forwarded to *******, and ******* several times.I have over a dozen calls in to them and spent countless hours on hold without a single person attempting to resolve a very basic warranty and billing issue.If you're going to do a 180 and say the tires are not under warranty, then my bill should be $75.26. Numotion's bill is for $358.46.

  

  Business Response

  Date: 04/27/2023

  
  BBB
  5 *************. Suite 100
  ***********, ** 01752-1927
  April 27th,2023
  
  Re: ************************* ID # ********
  
  Dear Better Business Bureau:
  
  We refer to the above and your recent correspondence about *************************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. 
  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call **************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team
  
  

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  First and foremost this is a billing issue. The last time we had a billing issue and no one at numotion wanted to help, we submitted the same type of complaint to the BBB and low and behold Numotion came running to fix it. I see they are using stalling tactics and release of information requests right now that are completely unneeded. You have my name, you have the claim number and you can see that you are in the wrong about the warranty on these rims.

  The absolute only thing that needs to happen from your numotion billing team is to reinvoice me for the proper amount. We don't need to go back and forth with medical form releases.

  Lastly if you need this by law, then they broke the law by handling the previous case without a release of medical. Let's not resort to stalling tactics please. This is a 5-minute fix.
  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  approx 7 months ago i had a defective electric numotion wheelchair delivered. it worked for one week and then refused to charge up. a repair person ( alleged) came to my home without tools parts or knowledge to repair the unit but said he would come back next week which he didnt. *** called just about daily now for a month to no avail. and no answers are forthcoming

  

  Business Response

  Date: 04/04/2023

   
  
  BBB
  5 *************. Suite 100
  ***********, ** 01752-1927
  
  April 4th, 2023
  
  Re: ***********************, Case ID # ********
  
  Dear Better Business Bureau:
  
  We refer to the above and your recent correspondence about ***********************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. 
  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call **************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team
  
  

• Initial Complaint

  Date:04/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numotion has had my electric wheelchair for four months now. I am 100% handicapped cannot walk and they could care less. I have contacted them numerous times and it is always a different person and a different excuse. The most recent excuse was waiting on a part? The reasons change every time I call. Why couldn't they take a part off of another wheelchair and fix mine? It is absolutely inhumane to let a totally disabled person go without their wheelchair for four months. I wish the facilities in ***** like ******* would not use them for patient wheelchairs. I have contacted Quantum wheelchairs directly and they never returned my call or emails for help. I deeply regret the purchase of a wheelchair using Numotion. But they were who my rehab facility ******* uses for durable medical equipment so I had very few options.When Numotion responds to complaints they use a canned response to your complaint or concern. The complaints out on Yelp and ****** are horrid. This company is abusing disabled people!******* (my rehab facility) did reach out to me to see if I received my wheelchair back and told me they would reach out to the contact they have at Numotion this didnt help as I still don't have my chair 4 months later! At this point I am fairly confident I will never receive my wheelchair back. I will probably have to file a lawsuit to get it back and I am sure it will not be fixed.I have also contacted Quantum the manufacturer of my chair for assistance but they have not responded. So basically Numotion is wonderful to you if you are buying something from them but they do not stand behind any of the products they are selling to you. How are they allowed to stay in business? This is not a bicycle this is a piece of equipment needed to survive! I pray you can help me.

  

  Business Response

  Date: 04/03/2023

  
  BBB
  5 *************. Suite 100
  ***********,** 01752-1927
  
  April 3rd, 2023
  
  Re: ***************************,Case ID #********
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about ***************************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call *************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team