Complaints

This profile includes complaints for Numotion's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Numotion

  300 Myles Standish Blvd Taunton, MA 02780-7364

• 

  Numotion

  5501 Wilshire Ave NE Ste C Albuquerque, NM 87113-2569

• 

  Numotion

  4500 E Speedway Ste 99 Tucson, AZ 85712

• 

  Numotion

  101 N. Pecos Road Ste 111-112 Las Vegas, NV 89102

• 

  Numotion

  1523 S. Bowman Roa Ste A&B Little Rock, AR 72211

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company where I got my ************ chair, said that they would serviced chair as long as I own it. Yesterday I called them to see if I could get it serviced. They told me the guy would have to come out and see if he could fix it or if he would have to take it back to the warehouse. She put me on hold for 2-3 mins. The lady got back on the phone and quickly told me they don't come out anymore to service them. So she said they would be glad to work on it, but, I would have to bring it to them. How am I supposed to get it there? I asked the lady she said, I don't know how your going to get it here. That's up to you Sir. ** long as you can get it here we're work on it. I then told her that I couldn't ride it across ******* to get it there. I can't no longer walk that far anymore and the chair won't turn on when I push the power button. The guy that brought it here to me lives in my area and would probably be glad to pick it up.

  Customer Answer

  Date: 03/12/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 03/20/2023

  
  March 20th, 2023
  Dear Better Business Bureau,
   I spoke multiple times with Numotion Customer *************************. Despite my best efforts to try and secure transportation for ****************, he is unable to come to the Numotion repair shop for various reasons (does not drive, does not think he should have to, feels it in in his contract Numotion should service his equipment at his home, does not use public transportation, limited walking capability, etc.) **************** states he is not willing to participate or come to the nearest Numotion location for an evaluation, delivery of parts to fix his PWC, or any reason. **************** has advised me; he would like to move forward with a company that will service his PWC at his home. I will move forward with transitioning **************** to the company of his choice (sign HIPAA release and forward Med/Docs). On 3-20-23 I agreed to accommodate **************** with a three-way conversation involving his primary insurance to begin the transition immediately.
  
  Please let me know if there are additional questions or concerns.
  Stay Safe,
  *************************
  VP of Customer Experience

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My m300 blue metallic powered wheelchair by Permobil was sent for repairs of tires ,cables and mount by joystick in early December 2022. The company returned the wheelchair to my nursing home but there were missing parts, a headrest and my seat cushion. I was advised by the technician that delivered the product and said I could refuse the product until I get my parts back ,so I did that. I also was told a manager will be calling me .The day they attempted to return my chair to the nursing home was January 10th, 2022 without a headrest and seat cushion. Now I have contacted the customer service repair line and ask that a manager called me back and let me know what's going on after a few calls. Still no return from the manager to let me know what's going on with my wheelchair. Please help me get me back my complete wheelchair please.

  

  Business Response

  Date: 02/21/2023

  
  BBB
  ************************************************************************ **********
  Phone: ************
  
  February 21, 2023
  
  Re: *********************** , Case I.D #********
  
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about ***********************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call *************.
  
  
  
  Yours sincerely,
  
  
  
  
  ****************
  Customer Experience Team

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numotion was trying to repair my scoooter. They came a month ago and game me a motor that costs more than the actual scooter and it still did not fix my problem. Now numotion refuses to do anything at all to help me and refuses to get me a new scooter. This scooter is a lemon (it cannot be fixed after multiple repairs and the same issues remain)

  

  Business Response

  Date: 02/08/2023

  BBB
  ************************************************************************ **********
  Phone: ************
  July 26, 2021
  
  Re:*********************, Case ID # ********
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about *********************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call *************.
  
  
  
  Yours sincerely,
  
  *******************************
  Customer Experience Team

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband suffered a severe head injury in 2021 leaving him completely disabled (mentally & physically). He is wheelchair bound. My husband is 6'4" and standard equipment does not work for him. We paid over $6K for a custom wheelchair from Numotion. The chair is supposed to have a tilt/rotate function that allows us to change his position so he does not develop pressure sores from being in the same position for too long. He is unable to change positions on his own. I notified them of the urgency due to his condition and no alternatives avail. 11/15/22 **************************** to report both tilt handles had broke & unable to adjust wheelchair tilt 11/16/22 Contacted by tech regarding issue. Pictures requested, which were sent via text that evening. 11/26/22 Requested update on status. No response 12/6/22 Requested update on status. No response.12/10/22 Called customer service. Notified parts will be in no later than 12/21/22 12/21/22 ************************* to follow up on parts. Notified arrived 12/19/22. Notified could come out following day to replace broken parts.12/22/22 Contacted by NuMotion to cancel appt. Notified parts at ****** ****************** office was sch'd to come out. Told next avail appt 1/17. Notified needed fixed asap. Notified would contact supervisor to confirm a date. No callback rec'd. 12/23, 12/27 & 12/30/22 Called back. Told same thing. Never rec'd callback.1/3/23 Contacted cooperate office to file complaint. Notified would be contacted by the end of the next business day to discuss. 1/9/23 As of today I have not received one callback from NuMotion regarding status to to schedule. My husband's wheelchair is still inoperable.

  

  Business Response

  Date: 01/10/2023

  
  
  BBB of Eastern **, ME, **, & **
  290 *********************************************, Suite 102
  ***********,** **********
  Phone:************ | Fax: ************
  **************************************************
  
  January 09, 2023
  
  Re: ***********************, Case I.D # ********
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about ***********************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call *************.
  
  
  
  Yours sincerely,
  
  
  
  
  ****************
  Customer Experience Team

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have attached a signed Release of information for PHI. I have also attached a copy of the court documents appointing myself as the legal guardian for my spouse, *************************.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom has a power chair from Numotion. This chair has needed repairs or adjustments on several occasions. The problem is, my mom is non-ambulatory, so without this chair she can not get around her apartment. Whenever there has been an issue thats need a repair technician, the time in which a technician gets sent out is untimely. My moms chair gave out (will not move) as of Dec 28, 2022. She was not able to obtain an appointment for a technician to come to her house until Jan 5, 2023. Appointment for Jan 5 was cancelled due to weather conditions and is rescheduled for Jan 24, 2023. This will be 26 days later from the first phone call of reporting the chair not working. Their excuses being, they only have one technician and she is booked! This is unacceptable when my mom has no way of getting around without someone being there to help her. It was doable with great difficulty and with the assistance of other elders in the building the first 8 days of waiting, but now she is told she needs to wait an additional 19 days! This is absolutely ridiculous! This type of customer service needs to be addressed. Im sure there are many other customers feeling the exact same way! Having to rely on equipment to be able to get out of bed and get around your house and maintain some type of independence is difficult enough., let alone the breakdown of equipment with no repair in sight for days! Thank you for your time and consideration in this matter.

  

  Business Response

  Date: 01/06/2023

  Tell us why here...BBB
  
  290 *********************************************, Suite 102
  ***********, ** 01752-4705
  January 6, 2023
  
  Re: ********************* advocating for her mother Case ID # ********
  
  
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about ********************* advocating for her mother. At Numotion,we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call *************.
  
  
  
  Yours sincerely,
  *****************************
  Customer Experience Team

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my electric wheelchair will not let me move at all and numotion has already got my parts yet they want me to wait 2 weeks before they come repair and im not able to do anytghing without my chair im stuck and cant move

  Customer Answer

  Date: 12/02/2022

  I have not heard from the business in response to my complaint i had to attempt several times to get a manager on phone and the receptionists is very rude and doesnt care about the disabled and should be fired it took about an hour going back and forth before a manger finally reached out when i should have only had to ask 1 time to speak with one and he understood the situation and did help but the receptionist should not have a job dealing with disabled people with her attitude towards them

  

  Business Response

  Date: 12/08/2022

  BBB
  ******************************************************************************************************************* 01752-4705
  
  December 8th, 2022
  
  Re: *********************, Case ID # ********
  
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about *********************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call **************.
  
  
  
  Yours sincerely,
  
  *******************************
  Customer Experience Team

  Customer Answer

  Date: 12/12/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

  the forms were submitted with the bbb at time of original complaint numotion just playing games at this point they said parts for wheelchair repair had to go through doctor for ******** when doctor is the one that said wheelchair was needed so repairs should not need doctor ******** numotion just holding up process for repairs only insurance signing off should be required for replacement parts

   

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called about an issue with my wheelchair and fear of it being completely unusable soon. They gave me a timeframe of 4-6 weeks for one part to get ordered. If this breaks I have no way of getting to my college classes therefore having to drop out of school if I am unable to get to classes. In the past 24 hours the issue has progressed and they are still saying 4-6 weeks. I am out $12k in student loans if Im unable to get to my classes because of this. They have no loaners and cannot give me the measurements to get my own bearings to fix this issue. Im out money and being withheld information from this company.

  

  Business Response

  Date: 10/28/2022

  BBB
  ******************************************************************************************************************* **********
  Phone: ************
  Fax: ************
  
  Re:******************************* Case ID #********
  
  Dear Better Business Bureau:
  
                  We refer to the above and your recent correspondence about *******************************. At Numotion,we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information,which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **************************************************************************************** 87109.You can also email ** at ****************************************************************************** call **************.
  
  
  
  Yours sincerely,
  
  *******************************
  Customer Experience Team

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pedals for my quantum 360 edge wheelchair three years ago and have yet to receive the pedals. I am wheelchair bound and wheelchair dependent. This causes me back pain and worsens my disabilities of Spastic cerebral palsy with scoliosis. It also causes severe swelling of my legs due to not having anywhere to rest my legs while in my chair. Additionally, the lack of the pedals causes a safety risk for me when I need to use the toilet. I need the pedals to help get on and off of my wheelchair and have fallen several times requiring emergency services to help me after falling. I also do not have a *** gel 1 inch cushion which should have also been delivered with my wheelchair three years ago.I am just now submitting a report due to NuMotion telling me several times that they would bring these items and then rescheduling or canceling at the last minute. It has been three years. My health and well-being are dependent on these items.A more recent issue is that the city bus employee broke my control panel on my wheelchair and they said that the parts were delivered to ******* *******. I am in ************ ******* with my nearest NuMotion being in ********** *******.I am able to provide any documentation and photographic evidence of proof of legitimacy needed upon request.

  

  Business Response

  Date: 10/18/2022

  
  
  BBB
  290 *********************************************, Suite 102
  ***********,** 01752-4705
  
  October 18th, 2022
  
  Re: ************************* Case ID # ********
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about *************************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call *************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've called Numotion numerous times regarding a thicker seat cushion and smaller charger for my power wheelchair. Specifically, the cushion's thinness is extremely uncomfortable -- adversely affecting my chronic back pain. And, the charger's too ridiculously bulky (and long-corded) to carry during lengthy excursions away from home, as needed. In July 2022, a technician, ***, told me that the former was ordered (and forthcoming), and he'd check on the latter. But, representatives have repeatedly lied about contacting me with the status of this crucial matter. Refer to call details below. To date no one has (either via telephone or email as I requested). Including the 'supposed' Supervisor, ***************************, who's job duty surely entails follow-up. Not, having the audacity to claim my insurance wouldn't pay for the cushion. Incidentally, I've been covered by Hartford since **** and have never once been denied any of my requests (they've all proved to be legitimate -- as would these). But her focus, apparently, isn't on resolving my issue -- as it should be. Rather, she's intent on stonewalling me. Numotion's mistreatment is literally unconcionable. I clearly don't deserve this blatant disrespect from this obviously ethically-challenged corporation. And, they should certainly be held accountable.Calls: 9/14 @ 1:18 pm (*****); 9/20 @ 2:18 pm (**********); 9/21 @ 12:10 pm (****); 9/23 @ 8:30 am (******); 9/23 @ 3:15 pm (******); 9/26 @ 3:42 pm (**********); 9/27 @ 3:20 pm (**********). None of these calls were returned as they claimed they would be. Also, several other calls that weren't directly answered.

  

  Business Response

  Date: 10/05/2022

  
  
  BBB
  290 *********************************************, Suite 102
  ***********,** 01752-4705
  October 5th, 2022
  
  Re: ********************* Case ID # ********
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about *********************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call *************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The joystick on my NuMotion chair needs to be replaced. A new unit was ordered on August 11, 2022 and received by NuMotion in *********** on Sept. 15th. An appointment was made for the repair for Sept. 27th.No technician showed up to do the work and no call was made to say he wouldn't be able to come. Contact with **************** stated the Branch Manager would call that afternoon to make arrangements for the repair. This didn't happen. In the meantime, another appointment was made for Oct. 20th. However, this is not the first ***************** have been made, broken, rescheduled and broken again. The quirky functioning of the joystick puts me in danger if the unit doesn't stop when asked to or start when needed. I am 86 years old, live alone and cannot get about without the wheelchair. I have checked the on-line reviews for NuMotion and see that this is a pattern of the company. This can be a very dangerous situation and something needs to be done about their careless disregard for their customers.

  

  Business Response

  Date: 10/05/2022

  BBB
  ************************************************************************************************************************************************************************************************************************************ Case ID # ********
  
  Dear Better Business Bureau:
  
                  We refer to the above and your recent correspondence about ***********************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information,which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **************************************************************************************** 87109.You can also email ** at ****************************************************************************** call **************.
  
  
  
  Yours sincerely,
  
  *******************************
  Customer Experience Team

  Customer Answer

  Date: 10/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************