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Business Profile

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Constant Contact, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Constant Contact, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Constant Contact, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    1.13

    Average of 63 Customer Reviews

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    Review Details

    • Erica R

      Date: 04/28/2025

      ***** was very rude and nasty over the phone from there service team. Because I didn't want to setup an account he was trying to pressure me to get. Nobody should be insulted just because they don't want to do business with you.

    • Erik W

      Date: 04/21/2025

      Can I leave 0 stars? Awful customer service. To cancel your account you need to call them, then wait on the line for 30 minutes while an automated message advertises to you. Obvious strategy to annoy people enough that they hang up. Stay away.

    • Terri B

      Date: 04/09/2025

      DO NOT WASTE YOUR MONEY!!! **************** is so incredibly rude, way over priced, everything goes to SPAM JUNK FOLDER, have tried canceling several times and they continue to charge me!! Highly recommend not using CONSTANT CONTACT!!!!! I would leave 0 stars if I could, but I have to choose at least 1!!

    • Taylor M

      Date: 03/28/2025

      I wish I could give them 0 stars. We've been forced to use Constant Contact due to a clients compliance requirements, and its been a painful experience from start to finish. The platform is painfully outdated and sluggish - every task takes longer than it should, and the ** feels like it hasnt been updated in a decade.Worse, their billing practices are sketchy at best. Weve experienced surprise charges and unexplained upcharges with little to no communication. If you have a choice, choose anything else.

    • Scott S

      Date: 03/19/2025

      I was lied to in order to get me to sign up. They offered a money back guarantee and a free design in 5-7 bus days. When I never rec'd my design, I asked for a refund. They required me to jump through hoops. DO NOT USE!!!

    • MariBeth R

      Date: 03/11/2025

      ******** customer service. Tried to cancel my subscription - paid in advance for a year and working in a different field and they yelled and argued on the phone. Very unprofessional and rude!! They would not put a manager on the phone.

    • Samuel D

      Date: 02/24/2025

      They make it difficult to cancel your account and they lie about not being able to process the request online. They hang up on you so that you need to restart the process. They don't allow you to do it online. They constantly transfer you and delay.

    • Farzad S.

      Date: 01/22/2025

      This company misled me by selling me a premium plan and promising that if I wasn't satisfied, I could get my money back. When I decided to cancel my service, I only received half of my money back, and they refused to return the rest. Be cautious with their promises; the 30-day refund guarantee doesnt mean much.

    • Ryan B

      Date: 01/06/2025

      I persistently had issues logging in. When I could log in, I could never get the emailing to work. I never used the service really and asked for a refund. I was treated poorly and often interrupted. They refused to provide refunds. I was finally able to login and cancel and apparently when you cancel they just change your plan to something else. A few days after canceling, I got charged for something else.

    • Tom M

      Date: 12/28/2024

      When we started using Constant Contact, we found them responsive and helpful. Now? Not so much. We are a small non-profit and have trouble working remotely using Constant Contact now. It's not particularly cheap. A new year's resolution: Find an alternative that is less expensive and where we can "easily" transport some of our material.

    Constant Contact, Inc. is BBB Accredited.

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