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Business Profile

Auto Insurance

MAPFRE Insurance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for MAPFRE Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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MAPFRE Insurance has 7 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 67 Customer Reviews

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    Review Details

    • Mary A

      Date: 02/21/2024

      Mary A

      Date: 02/21/2024

      I have been with Mapfre for 22 years. nebver put in a claim . no tickets on my driving record. I was a step 99. I backed into a parked car. no one in it mind you. exchanged info. The other party put in a claim for $2,200 in damage. Mapfre dropped my step rating 96 points, and raised my rates 100 percent. My opinion is they conduct poor buisiness practice.They really don't deserve a star. Also I needed a windsheild replace from a stone hitting while driving and they put it in as accident.

      MAPFRE Insurance

      Date: 02/21/2024

      ****, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at ************************************** with your name, policy number and a brief explanation. Sincerely, Quality Assurnace

    • Manuel M

      Date: 02/07/2024

      Manuel M

      Date: 02/07/2024

      (Mapfre insurance) The way I was treated throughout the process of 12/21/23 until 2/6/24, the insurance company didn't fix my car was vandalism, and I was discriminated they didnt fix my car but every month I pay my insurance company faithfully this is not right. Do you think that I vandalized my car? I have option one I shouldve paid for the car that is not right for me as one of the clients and I took my car back and didnt fix it they sent me some c*** that it was putting in my house when it was vandalized, and when I come when they send me a letter back, they said oh it was in a parking lot it was hit from my carriage like the from the grocery store. A lot of stuff that didnt make sense and Im not too happy. I want my car fixed and thats why Im coming to you guys BBB to see what you could help me with trying to get this car fixed thats not right they cant take advantage of every client and every customer as the years and Ive been with them a couple of years. They need fire theyre just that head the for the claim AU ********. She didn't contact one details etc!

      MAPFRE Insurance

      Date: 02/08/2024

      Good afternoon, We apologize for the negative experience you had with Mapfre. If there is anything we can look into further for you please contact us at ************************************** with your name, policy number, and a brief explanation.Sincerely,Quality Assurance

      MAPFRE Insurance

      Date: 02/08/2024

      Good afternoon, We apologize for the negative experience you had with Mapfre. If there is anything we can look into further for you please contact us at ************************************** with your name, policy number, and a brief explanation. Sincerely, *****************

    • Diane A

      Date: 01/26/2024

      Diane A

      Date: 01/26/2024

      Canceled my policy over two weeks ago due to finding a better rate elsewhere. However, they still withdrew funds from my checking. When I called and asked about a refund they said it would take 5 days. Its day 9 and still waiting... Very Frustrating.

      MAPFRE Insurance

      Date: 01/29/2024

      *****, We apologize about your negative experience with Mapfre. If there is anything we can look into further for you please contact us at ************************************** with your name, policy number, and a brief explanation. Sincerely, *****************

    • Michael A

      Date: 12/29/2023

      Michael A

      Date: 12/29/2023

      Mapfre over charges they told me they couldn't remove my daughter from our car ins as a daily driver because she lived with us and charged us over $150 a month extra then if you get in a car accident thats not your fault it takes over a month to get a check all while not giving you a rental to get around if I could rate them less than 1 star I would

      MAPFRE Insurance

      Date: 01/01/2024

      *******, We apologize for your negative experience with MAPFRE. If there is anything we can look into further for you please contact us at ************************************** with your name, policy number and/or claim number, and a brief explanation.Sincerely,Quality Assurance

    • Alan H

      Date: 12/21/2023

      Alan H

      Date: 12/21/2023

      Mapfre has been horrible. After my car accident they came up with an estimate $10,000 less than the garage estimated. Mapfre wanted to source parts from a specific junk yard in ******** (over 2,000 miles away) That doesn't raise any red flags...? The parts were used, welded together and some were not even for my model of vehicle. Clearly they do this to low ball a price for repairs and say that is all they will pay. They say they will return your vehicle to a pre loss condition but they reserve the right to say what that is. Used, non-guaranteed and non-matching parts apparently fits their criteria.Avoid this company at all costs!

      MAPFRE Insurance

      Date: 12/22/2023

      ****, We apologize for the negative experience with Mapfre. If there is anything we can look into further for you please contact us at ************************************** with your name, policy/claim number, and a brief explanation.Sincerely,Quality Assurance

    • David H

      Date: 12/17/2023

      David H

      Date: 12/17/2023

      I expected the worst from MAPFRE based on the recent reviews. But they declared my car dead and promptly paid me more than I could have expected. My only complaint: they could have done better at answering phone calls.

      MAPFRE Insurance

      Date: 12/18/2023

      Hello *****, Thank you for your feedback! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.Sincerely,Quality Assurance

    • Jennifer C

      Date: 12/15/2023

      Jennifer C

      Date: 12/15/2023

      I am disgusted with both MAPFRE and my agent, ********************. She is never available when I call and had not returned calls after leaving 4 messages over a 2 week span. It is impossible to get anyone else in the line who can help - after jumping through multiple hoops to speak with another agent, I was transferred back to Racine's queue after telling the representative I did NOT want to be transferred to her due to her complete lack of availability. Clearly this company is only in business to take money and not to fulfill their claims

      MAPFRE Insurance

      Date: 12/15/2023

      ********, We apologize for the negative experience with your claim. If there is anything we can look into further for you please contact us at ************************************** with your name, claim number, and a brief explanation. Sincerely, *****************

    • Jess T

      Date: 12/12/2023

      Jess T

      Date: 12/12/2023

      My family's experience with this insurance has been shocking since day one. Our neighbor is their client and he opened a claim due to water leaking into our condo from his bathroom. ***** from MAPFRE was assigned to this claim. She has been sitting on this claim since August and has done nada **** ****. She spent one month, since Nov 3rd, waiting to let her client know that a document he sent her was not legible. She claims that she works on a team. No one has been here to inspect the damage to this day (Dec 12). This company has clowns running their claims department in *************.

      MAPFRE Insurance

      Date: 12/13/2023

      ****, We apologize for the negative experience with your claim. If there is anything we can look into further for you please contact us at ************************************** with your name, claim number, and a brief explanation.Sincerely,Quality Assurance

    • chris m

      Date: 11/17/2023

      chris m

      Date: 11/17/2023

      IMAGINE HAVING THETOP CREDIT, 20 YEARS PAYING YOUR HOME OWNERS INSURANCE ON TIME IN FULL, NOT 1 CLAIM AND THEN WHEN IT COMES TIME FOR RENEWAL FOR YEAR 21 THEY WANT TO CONDUCT A FULL INTERIOR INSPECTION WHICH MAY TAKE UP TO 1.5 HOURS PHOTOGRAPHING EVERY ROOM INCLUDING WALLS, FLOORS, CEILINGS... HOW CREEPY IS THAT..... TO TOP IT OFF SOMEONE WHO WORKS FOR A COMPANY WHO SUB CONTRACTS TO A COMPANY WILL HAVE PICTURES OF ALL YOUR BEDROOMS, PERSONAL PROPERTY AND SUCH... WHERE DOES ALL THESE PICTURES OF YOUR PERSONAL PROPERTY, BEDROOMS AND SUCH GO? WHO HAS ACCESS TO THEM? DO THEY SHARE THEM? ARE THEY SUBJECT TO BE USED AGAINST YOU?

      MAPFRE Insurance

      Date: 11/17/2023

      *****, we apologize that you had a negative experience with MAPFRE. If there is anything we can look into further for you please contact us at ************************************** with your name, policy number and/or claim number, as well as a brief explanation. Sincerely, *****************

    • Brent M

      Date: 11/11/2023

      Brent M

      Date: 11/11/2023

      My car was hit by someone insured by mapfre. Police were called since she refused to exchange info and this insurance company stopped responding to me in texts/emails and refused to look into or pay for damages to my car. Terrible company.

      MAPFRE Insurance

      Date: 11/12/2023

      *****, we apologize that you had a negative experience with MAPFRE. If there is anything we can look into further for you please contact us at ************************************** with your name, policy number and/or claim number, as well as a brief explanation.Sincerely,Quality Assurance

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