Reviews

This profile includes reviews for The Hanover Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Hanover Insurance Group has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Hanover Insurance Group

  440 Lincoln Street - N431 Worcester, MA 01653-0002

  
• 

  The Hanover Insurance Group

  555 Washington Avenue Brentwood, NY 11717

• 

  Citizens Insurance

  808 Highlander Way Complex, HWC310 Howell, MI 48843

• 

  Citizens Insurance

  PO Box 27 Flint, MI 48501-0027

• 

  Citizens Insurance

  PO Box 77000 Dept 77360 Detroit, MI 48277-2000

Review Details

• Review fromKevin L

  Date: 05/11/2023

  1 star

  Kevin L

  Date: 05/11/2023

  I had an audit to do repairs to my house. I understand that they need to get done but the Hanover insurance company only gave me 5 business days to get all the work done. Completely unreasonable. They were quick to take my money but not to give me time to get the work done

  The Hanover Insurance Group

  Date: 05/12/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ***** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group

• Review fromStephen G

  Date: 05/01/2023

  1 star
  The guy that rear-ended me and totaled my vehicle had Hanover Insurance. My dealings with them have been terrible. They rarely answer the phone or respond to email. My accident occurred on Feb.28, today is May 1. Still no progress on paying the claim. A lot of blame shifting. Meanwhile, Ive been without a vehicle for weeks! Very unacceptable.

• Review fromStephanie G

  Date: 04/17/2023

  1 star

  Stephanie G

  Date: 04/17/2023

  Terrible when you need them. Do not answer phone calls, ignore emails, and give you absolutely NO guidance when filing claims. I have spent more time on the phone with the other party's insurance company getting answers as to what paperwork they need from MY insurance than with my own insurance provider. So much of my time and energy expended making back and forth phone calls with ***** and my insurance, when they could just simply tell me everything I needed to get from the beginning. Now I have to go back to the body shop to get additional paperwork that could have been completed when we were there. Will be shopping for new insurance this month. BUYER BEWARE

  The Hanover Insurance Group

  Date: 06/09/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ********************************* at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group

• Review fromMiguel S

  Date: 04/13/2023

  5 stars
  Very good attention to details. Very good customer service Great company to work with

• Review fromAnthony R

  Date: 03/30/2023

  1 star
  This company is absolutely horrible. They don't have a problem taking premiums for years but make a claim and they will deny it. My vehicle was involved in a hit and run, my truck was parked in front of my firehouse wasnt even in the vehicle. Driver fled the scene no insurance or anything, so I'm stuck with a 1000 dollar deductible. No sympathy no nothing. Then I'm informed by the accident review team that " certain damages did not happen during the course of the hit and run" they judge this by looking at photos. Just another insurance company that claims to care but they don't other than their bottom line. Never once did they reach out to me or even the police that were at the scene. Next time is progressive or gieko and the bigger insurance companies wonder why good people are leaving. Shame on this company, save your money and being treated like a second hand citizen

• Review fromEric S

  Date: 03/24/2023

  1 star

  Eric S

  Date: 03/24/2023

  It seems like Hanover insurance is trying to put up roadblocks to keep customers, such as myself from taking advantage of the legislation that lowered auto insurance premiums. Last year they didn't even list the option to opt out of PIP coverage on the form they sent me, so I wouldn't have known that I could do this unless I was knowledgeable about the new law. Last year I had to obtain a letter from my insurance stating the my family and insurance met the requirements, which enable me to opt out. This year they require the same information again even though nothing changed since last year. The problem is that they only gave me 5 calendar days to respond including the weekend, which isn't nearly enough time, considering the fact that I am attending to other urgent matters, and I have to wait for my health insurance company to respond. It seems like they want me to miss the deadline.

  The Hanover Insurance Group

  Date: 03/29/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ************** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. Thank you, The Hanover Insurance Group

• Review fromKathy H

  Date: 03/14/2023

  5 stars
  I have not had to reach out to Hannover for much but any time I have you are very helpful

• Review fromRita G

  Date: 03/09/2023

  5 stars
  Great company answers my questions in an understandable manner. Fast service both when my car was totaled and when my basement flooded.

• Review fromDoug B

  Date: 03/07/2023

  1 star

  Doug B

  Date: 03/07/2023

  As a 26 year employee at my school with no record of a worker's compensation claim in my entire employment history, after 6 weeks, I am still waiting to receive "the phone call" so I can make a doctor's appointment I'm glad it's not an emergency or a complicated case.

  The Hanover Insurance Group

  Date: 03/09/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to **************** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group

• Review fromRachelle D

  Date: 02/27/2023

  1 star

  Rachelle D

  Date: 02/27/2023

  I Have filed an insurance claim with hanover insurance since january 1st and I have not had much communication from the company . My adjuster is Keith C who barley answers a call, email, or text message. Everytime I call , I would get the run around .It makes no sense that with all of money that I havd paid into this insurance company that they cannot communicate throughly! The unprofressionalism, laizze -Faire mantality of this claims department is riduculous!!I will be looking for other home insurance because a company that cannot communicate or address my concerns is not a company that deserves my business!!!

  The Hanover Insurance Group

  Date: 02/28/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ******************** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group