Business Profile

Insurance Services Office

The Hanover Insurance Group

Headquarters

Reviews

This profile includes reviews for The Hanover Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Review Ratings

3.66

Average of 145 Customer Reviews

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Review fromEvie K
Date: 05/24/2024
5 stars
Evie K
Date: 05/24/2024
Good coverage. When you call with your questions they are patient to listen to you and then get right to answering. They take time with you as though you're the only ones that matter. I recommend them highly.
The Hanover Insurance Group
Date: 05/28/2024
We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group
Review fromGust S
Date: 05/23/2024
5 stars
Gust S
Date: 05/23/2024
Hanover is a very easy company to deal with, in good days and bad.
The Hanover Insurance Group
Date: 05/28/2024
We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group
Review fromJohn M
Date: 05/19/2024
5 stars
John M
Date: 05/19/2024
Hanover has always been prompt, friendly and courteous in all our interactions.
The Hanover Insurance Group
Date: 05/20/2024
Thank you for taking the time to share your positive experiences with us. We are honored to have earned your trust and satisfaction. The Hanover Insurance Group
Review fromLaurie C
Date: 05/14/2024
5 stars
Laurie C
Date: 05/14/2024
Citizens Hanover is a great company to work with! They are amazing and thorough when you have a claim! Great coverage and great service!!
The Hanover Insurance Group
Date: 05/15/2024
We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group
Review fromTed F
Date: 05/03/2024
5 stars
Ted F
Date: 05/03/2024
Reliable & priced right My broker highly recommended and she is right
The Hanover Insurance Group
Date: 05/06/2024
We appreciate your taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction.
Thank you,
The Hanover Insurance Group
Review fromJames M
Date: 04/22/2024
5 stars
James M
Date: 04/22/2024
Very pleased with a recent claim experience. Everyone was cordial, considerate, and concerned. I do hope I never speak with any of them again, but truly appreciate how professional everyone was.
The Hanover Insurance Group
Date: 04/23/2024
We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group
Review fromJohn S
Date: 04/13/2024
4 stars
John S
Date: 04/13/2024
Outstanding service when we needed it.Prompt and professional. Highly recommend
The Hanover Insurance Group
Date: 04/15/2024
We appreciate you taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group
Review fromCraig M
Date: 04/12/2024
1 star
Craig M
Date: 04/12/2024
HORRENDOUS Customer Service HORRENDOUS Customer Service. Scam Artists who look for any chance to "nickel and dime" you.STAY CLEAR of this company......There are SO MANY other insurance companies who actually act professionally and create an environment of trust and respect (The ********....check them out instead!) I am reviewing all of my companies' policies to ensure I have no interaction again with this company.I just received a canned warning of my HONEST review on **********, I bet this "review" site is paid for by ********....threatening that if I do NOT provide more details to my review; my name; address; phone number; etc....they would remove my review. RUN FAR FROM THIS COMPANY! YOU HAVE BEEN WARNED!
The Hanover Insurance Group
Date: 04/22/2024
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. It is our goal to provide the best service experience to our customers, and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.

Thank you,
The Hanover Insurance Group
Review fromSharon W
Date: 03/28/2024
5 stars
Sharon W
Date: 03/28/2024
Great coverage. Great staff members who have always been very supportive and helpful. They are very diligent in dealing with difficult issues. Best insurance company for both home and auto. I have never had a better insurance company!
The Hanover Insurance Group
Date: 03/29/2024
Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction.
Thank you,
The Hanover Insurance Group
Review fromrobert m
Date: 03/24/2024
5 stars
robert m
Date: 03/24/2024
Very happy. They have always been fair and honest with me
The Hanover Insurance Group
Date: 03/26/2024
Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. The Hanover Insurance Group

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Reviews

Customer Review Ratings

Want to share your experience?

Review Details

Review fromEvie K

Evie K

The Hanover Insurance Group

Review fromGust S

Gust S

The Hanover Insurance Group

Review fromJohn M

John M

The Hanover Insurance Group

Review fromLaurie C

Laurie C

The Hanover Insurance Group

Review fromTed F

Ted F

The Hanover Insurance Group

Review fromJames M

James M

The Hanover Insurance Group

Review fromJohn S

John S

The Hanover Insurance Group

Review fromCraig M

Craig M

The Hanover Insurance Group

Review fromSharon W

Sharon W

The Hanover Insurance Group

Review fromrobert m

robert m

The Hanover Insurance Group

The Hanover Insurance Group is BBB Accredited.