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Business Profile

Insurance Services Office

The Hanover Insurance Group

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for The Hanover Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Hanover Insurance Group has 34 locations, listed below.

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    Customer Review Ratings

    3.66

    Average of 145 Customer Reviews

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    Review Details

    • Judith J

      Date: 02/13/2024

      Judith J

      Date: 02/13/2024

      Easy to change policy. Have had no problems doing so.

      The Hanover Insurance Group

      Date: 02/14/2024

      We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group

    • Jeffery B

      Date: 02/11/2024

      Jeffery B

      Date: 02/11/2024

      Great customer service. I've purchased insurance from them for almost 36 years.

      The Hanover Insurance Group

      Date: 02/12/2024

      Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. The Hanover Insurance Group

    • Derek P

      Date: 02/02/2024

      Derek P

      Date: 02/02/2024

      Worst insurance company I have ever dealt with. I have owned several homes over the years used several different insurance companies and never filed a single claim. I have never had any issues with an insurance company like I have with this one. We purchased our home in July and originally chose hanover because they had good coverage at decent rates. They completed an inspection of our home after the start of our policy and told us that we needed to have our furnace serviced. Our furnace is fairly new and we just had an actual home inspection completed prior to purchasing the property which showed our furnace was in good working order. I provided them with our inspection report but they stated it still needed to be serviced or the policy would cancel as of 10/20. It made absolutely no sense to us but we went ahead and had the furnace serviced and provided Hanover with the receipt and service report (no issues were found). I provided the receipt and service report and followed up on 10/16/23 to make sure everything was squared away. The gentleman I spoke to assured me everything was fine and our policy would remain active. Fast forward to this week 2/1/24 I log onto my portal to print a document and find that my insurance was in fact cancelled on 10/20/23. I received no notice and no refund. My insurance payment which is factored into my mortgage had continued to be paid and no one can provide me with an explanation as to where that money has been going since October. They will not reinstate my policy and claim they never received the receipt or the report from me even though I have proof as to when they were sent. We are now struggling to find another insurance company to cover us since it shows weve had a lapse in coverage through no fault of our own. We did everything we were asked to do by this company and were still dropped for absolutely no reason.

      The Hanover Insurance Group

      Date: 02/09/2024

      Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. The situation is under review. It is our goal to provide the best service experience to our customers, and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.The Hanover Insurance Group

    • Frank R

      Date: 01/20/2024

      Frank R

      Date: 01/20/2024

      I have had three property damage issues over the years: roof replacement from a hurricane, lightning strike on the chimney, and flooded vehicle from a very sudden and heavy rain. In each event Hanover has handled the claims efficiently and I think fairly. I will be renewing the policy again this year.

      The Hanover Insurance Group

      Date: 01/22/2024

      Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. The Hanover Insurance Group

    • Julie H

      Date: 01/19/2024

      Julie H

      Date: 01/19/2024

      I had service! I had Great customer service! Thanks so much!

      The Hanover Insurance Group

      Date: 01/22/2024

      We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group

    • Tony S

      Date: 01/14/2024

      Tony S

      Date: 01/14/2024

      We've had to file a couple claims over the past several years and everything was taken care of promptly and efficiently.

      The Hanover Insurance Group

      Date: 01/16/2024

      We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. The Hanover Insurance Group

    • Michael H

      Date: 01/10/2024

      Michael H

      Date: 01/10/2024

      Very thorough. People I dealt with were very courteous. Thanks.

      The Hanover Insurance Group

      Date: 01/11/2024

      We are happy to hear you had a positive experience working with us. Thank you for sharing more about your experience with us. We appreciate it. The Hanover Insurance Group

    • Susan P

      Date: 01/10/2024

      Susan P

      Date: 01/10/2024

      Incredibly fast and friendly at handling my recent claim! Thank you!

      The Hanover Insurance Group

      Date: 01/11/2024

      We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group

    • NASSIR G

      Date: 01/09/2024

      NASSIR G

      Date: 01/09/2024

      Terrible. This is the worst insurance company I've known in 30 years of having policies. They cancelled my vacation home insurance because it wasn't on autopay, after a few letters, and then the policy lapsed so I could not get a new one easily. They insisted on very high rates for my auto policy, by adding my 20 year old son to the policy without my consent, which I then got at half the price with ***********, even including him on the policy. When I cancelled my auto policies, $80 was left over and within a few months they sent a letter from a collection agency. I had called and they refused to help me with anything since they only work with agents. I had gotten to them through an agent when I bought a house. I just took the agency's word, but I shouldn't have done. Overall, they are mean and uncaring and provide very expensive policies that aren't worth it. I had multiple policies with them for 5 years and they treated me as useless. Don't give them your business. There are plenty of nicer insurance companies out there.

      The Hanover Insurance Group

      Date: 01/17/2024

      Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we will respond to the client. It is our goal to provide the best service experience to our customers, and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group

    • Joanne M

      Date: 12/28/2023

      Joanne M

      Date: 12/28/2023

      Excellent service kind and helpful. Would recommend to family and friends.

      The Hanover Insurance Group

      Date: 12/29/2023

      Thank you for taking the time to share your positive experience with us! We're honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group

    The Hanover Insurance Group is BBB Accredited.

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