Reviews

This profile includes reviews for The Hanover Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Hanover Insurance Group has 34 locations, listed below.

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  The Hanover Insurance Group

  440 Lincoln Street - N431 Worcester, MA 01653-0002

  
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  The Hanover Insurance Group

  555 Washington Avenue Brentwood, NY 11717

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  Citizens Insurance

  808 Highlander Way Complex, HWC310 Howell, MI 48843

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  Citizens Insurance

  645 W Grand River Ave Howell, MI 48843-2151

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  Citizens Insurance

  PO Box 77000 Dept 77360 Detroit, MI 48277-2000

Review Details

• Review fromTony S

  Date: 12/27/2023

  5 stars

  Tony S

  Date: 12/27/2023

  Excellent customer service ! Always willing to help and resolve any issues .

  The Hanover Insurance Group

  Date: 12/28/2023

  **************, We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group

  The Hanover Insurance Group

  Date: 12/28/2023

  **************, We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group

  The Hanover Insurance Group

  Date: 12/28/2023

  **************, We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group

• Review fromJudy E

  Date: 12/25/2023

  5 stars

  Judy E

  Date: 12/25/2023

  Excellent company. It was very easy processing an auto claim. My agent is always available to answer any of our questions. Very satisfied customer.

  The Hanover Insurance Group

  Date: 12/26/2023

  We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group

• Review fromGerald S

  Date: 12/21/2023

  1 star

  Gerald S

  Date: 12/21/2023

  In the summer of 2023, we began noticing water leaking into our kitchen. The leak was caused by workers of ********** ************** 2014. It resulted in expensive plumbing work. ********** referred us to The Hanover Insurance Group. An agent of that company quoted a law which does not apply: She quoted Massachusetts General Laws, Part III, Title V, Chapter 260, Section 2: “Actions of contract, other than those to recover for personal injuries, founded upon contracts or liabilities, express or implied, except actions limited by section one or actions upon judgments or decrees of courts of record of the United States or of this or of any other state of the United States, shall, except as otherwise provided, be commenced only within six years next after the cause of action accrues.” But Massachusetts Laws Part III. Title V, Chapter 260, Section 12: “FRAUDULENT CONCEALMENT: COMMENCEMENT OF LIMITATIONS. “If a person liable to a personal action fraudulently conceals the cause of such action from the knowledge of the person entitled to bring it, the period prior to the discovery of his cause of action by the person so entitled shall be excluded in determining the time limited for the commencement of the action.” The agent then told us that she could not believe that a top-rated company like ********** ************** would do such a thing. She never replied when I sent to her incontrovertible evidence of what happened: photos of a damaged pipe with residues of glue used by ********** workers to try to plug the hole. We were never told about that hole and their attempt to cover it with glue. We also sent a copy of the Massachusetts law concerning fraudulent concealment. Confronted by all the evidence, we never heard anything again from either company. Both companies refused to take any responsibility for the damage caused by the ********** workers. We would never recommend either of those companies to anyone. 

  The Hanover Insurance Group

  Date: 01/05/2024

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have explained the company's position directly to the claimant. It is our goal to provide the best service experience to our customers, and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group

• Review fromNancy K

  Date: 12/21/2023

  5 stars

  Nancy K

  Date: 12/21/2023

  Our Agent is the BEST Beth is very easy to work with and helps us with any questions. We have been with Hanover Insurance for over 45yrs. Very happy with them. *** & ***** from *****.

  The Hanover Insurance Group

  Date: 12/26/2023

  Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group

• Review fromPat R

  Date: 12/21/2023

  5 stars

  Pat R

  Date: 12/21/2023

  Hanover insurance has been the best and easiest insurance company than all the others I have had in my 53 years of driving.

  The Hanover Insurance Group

  Date: 12/26/2023

  Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group

• Review fromRonnie G

  Date: 12/17/2023

  1 star

  Ronnie G

  Date: 12/17/2023

  Hanover is not business friendly. They drop coverage unexpectedly and reports inaccurate information.

  The Hanover Insurance Group

  Date: 12/21/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we will handle our response separately. It is our goal to provide the best service experience to our customers, and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.
  Thank you, The Hanover Insurance Group
  

• Review fromPatrice M

  Date: 12/07/2023

  5 stars

  Patrice M

  Date: 12/07/2023

  My agency staff is amazing! Their personal attention and efforts to best serve my needs is unmatched by any other I have worked with in 45 years. I have passed their names off to a number of people. As a loan officer at a financial institution I have had to interact with many other insurance companies and agents over the years and Hanover is one of the best.

  The Hanover Insurance Group

  Date: 12/08/2023

  Thank you for taking the time to share your positive experience with us. Were honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group.

• Review fromTim B

  Date: 12/05/2023

  1 star

  Tim B

  Date: 12/05/2023

  We are a small non-profit amateur radio club that has had this company for insurance for many many years. This past February we had electrical issues that blew out our 2M repeater and both controllers because of this situation. In addition, we had to redo our electric out to our repeater site in order to correct our electrical problem. As a result our club had to spend over $8000 to replace the electrical, repeater, and controllers. We filed a claim for $1750 with Hanover to help make us whole on the "insured" equipment. In October we received a letter finally declining payment of our claim. The reason for denial was that since there wasn't a fire that caused that damage as a result of the electrical issues, they don't pay out on any electrical damage outside of a lightning strike. What a bizarre line of thinking. Seriously consider taking your insurance needs elsewhere. Where they'll work with you and not against you. Our club is.

  The Hanover Insurance Group

  Date: 12/12/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. It is our goal to provide the best service experience to our customers. When the company received notification of the claim on 10/10/2023, it was handled promptly and our determination was communicated to the claimant. We will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group

• Review fromMichael M

  Date: 12/01/2023

  1 star

  Michael M

  Date: 12/01/2023

  Awful customer service! I filed a claim and had zero response from anyone at Hanover. I left countless messages for numerous adjusters, including *************************, ***************** and ***************************** and to this day, I haven't received any responses. If you're thinking of doing business with Hanover, please rethink your decision.

  The Hanover Insurance Group

  Date: 12/07/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ************** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. Thank you, The Hanover Insurance Group

• Review fromBill H

  Date: 11/30/2023

  1 star

  Bill H

  Date: 11/30/2023

  My 1st claim where another car was at fault was a disaster. Months after I got my car back, Hanover management called after filing a complaint and told me they would pay the $1,800 they owed me.Now I have a 2nd and a 3rd claim, and number 2 is in disaster territory again. How do you ask? I hit a deer, and the car was not driveable, so the big issue is with the rental and communication. Not communicating with me but with the repair shop. This impacted the claim's timeline and who suffered for it - me, the insured. First, Hanover scheduled an independent adjuster to validate the claim, who called the shop and me and never showed up. A second attempt at an independent adjuster was set up days later, and she showed and approved the details.Then, the shop submitted a detailed listing of the cost to repair it, and Hanover approved it, but they never let the shop know they approved it until they received approval by mail. This impacted the claim's timeline and who suffered for it - me, the insured.I called and spoke with the adjuster, who refused to negotiate anything. He told me to do what I had to, but he was doing NOTHING.Hanover writes $5,500 in insurance for me. So, it is safe to say I am a decent customer. What was REALLY disappointing was that despite my request, he would not involve management to provide a solution. Despite handling my claim inefficiently, given that Hanover caused meaningful delays, they refused to make accommodations for the rental, which has gone past 30 days. Apparently, customer service is just not a priority with Hanover.

  The Hanover Insurance Group

  Date: 12/07/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ******************** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. Thank you, The Hanover Insurance Group