Reviews

This profile includes reviews for The Hanover Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Hanover Insurance Group has 34 locations, listed below.

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  The Hanover Insurance Group

  440 Lincoln Street - N431 Worcester, MA 01653-0002

  
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  The Hanover Insurance Group

  555 Washington Avenue Brentwood, NY 11717

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  Citizens Insurance

  PO Box 27 Flint, MI 48501-0027

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  Citizens Insurance

  46401 Romeo Plank Rd Ste 3A Macomb, MI 48044-3510

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  Citizens Insurance

  PO Box 5122 Southfield, MI 48086-5122

Review Details

• Review fromWilliam R

  Date: 11/28/2023

  5 stars

  William R

  Date: 11/28/2023

  Great company to deal with, we recently had extensive hail damage to our roof. They were very friendly and understanding, they walked me through the procedure and it worked out great, they were there for me when I needed them most, thank you so much, you'll never know how much I appreciate them!!

  The Hanover Insurance Group

  Date: 11/29/2023

  We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group

• Review fromDan R

  Date: 11/25/2023

  5 stars

  Dan R

  Date: 11/25/2023

  The only insurance company I've used for 19 years! Great company!

  The Hanover Insurance Group

  Date: 11/27/2023

  We appreciate you taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group.

• Review fromJohn F

  Date: 11/13/2023

  1 star

  John F

  Date: 11/13/2023

  So I have been dealing with an adjuster from **********/Hanover insurance regarding a fire of a residence. The business relationship got weird toward the end of the lengthy, two and a half year, rebuild ****** *** ****** ***********) when I grew tired of listening to the persons personal problems and way too long stories. Anyways, a few weeks ago ****** billed me for the board up of the burned residence and I was under the impression the $2200 dollars was paid directly to them from Hanover. I could be wrong and if so no problemhowever, so I have a sneaky suspicion ****** isnt being honest. I have called my adjuster and emailed them over the course of several weeks and I have received nothing. I even called the Hanover main office and had them email their supervisor and STILL nothing! Someone truly needs to be fired at Hanover and namely this employee.

  The Hanover Insurance Group

  Date: 11/16/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we will respond directly to ******************** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group

• Review fromMartha K

  Date: 11/11/2023

  5 stars

  Martha K

  Date: 11/11/2023

  I absolutely trust Hanover with my homeowners policies. Ever since 2005/2006, when they settled my claim for damages due to a wall collapse, I have relied on Hanover for my insurance needs - both in ******** and in *****. I am still amazed at how quickly and without hassle they settled my claim.

  The Hanover Insurance Group

  Date: 11/13/2023

  Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group.

• Review fromManuel N

  Date: 10/25/2023

  3 stars

  Manuel N

  Date: 10/25/2023

  I was involved in accident in which a Hanover client was at fault and dealing with these people has been a headache and a half. Ive been in a similar situation where the other driver was at fault and the way it was handled was a lot smoother and way more professional, customer service was not an issue at all. If Im being honest its more like one of theyre employees then Hanover itself but they haven't been too much help in taking care of my problems with this guy and his unprofessionalism. Im not going to bad mouth Hanover too much because I dont know much about the actual company itself and besides the one adjuster named *** everyone else was not the best but decent.

  The Hanover Insurance Group

  Date: 10/31/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ******************** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group

• Review fromJeff L

  Date: 10/21/2023

  1 star

  Jeff L

  Date: 10/21/2023

  Where theres smoke theres fire. Its amazing how many complaints are extremely identical. Hanover has repeatedly lied to me (when I can Even get a return phone call); they closed my workmans comp case illegally cuz they claim they received nothing from my employer or my doctors (and yet, I have proof that doc/employer sent them info). The fact that these complaints are on the BBB website is more than you need to know about these people and their employees. I cannot wait to see them in court!!!!!!!!!

  The Hanover Insurance Group

  Date: 11/02/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ****************** regarding his active and open claim at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. Thank you, The Hanover Insurance Group

• Review fromTrena R

  Date: 10/15/2023

  1 star

  Trena R

  Date: 10/15/2023

  I have roadside assistance with Hanover and I called for a jump start on 10/15/2023. After identifying myself the representative told me my vehicle wasn't on the policy and rudely refused to give me information about my policy. I conferenced the the other policyholder to tell him to give me the information and schedule my service. I gave the representative the address where I was located and told him to repeat it back to me due to his rude behavior and he confirmed my location. Low and behold when the tow truck company called me back they informed me they were located in Michigan. All this was while I was still on the phone for an hour with a very nasty employee. He refused for almost 30 minutes to let me speak to a supervisor and when I finally was transferred the supervisor was equally nasty. I had to be transferred to a manager told told us that the rude behavior "was none of our concern". Hanover roadside is atrocious. It took almost 4 hours to get a jump start and there was no concern for me or my child.

  The Hanover Insurance Group

  Date: 10/31/2023

  Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have spoken directly with her to discuss her experience. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group

• Review fromEmily A

  Date: 09/15/2023

  1 star
  Everything was fine until I was in need. My vehicle was a total loss from flooding. They failed to send me all the proper forms I needed to complete my claim, failed to give me ALL information I needed to move my claim forward. It has been a month and my claim is still pending. They don't answer calls or return emails. A joke of a company.

• Review fromVitaly D

  Date: 09/05/2023

  1 star
  Hanover added new driver to our policy despite us explicitly asking them not to so. The person added does not even have driver license. On the phone, a Hanover representative called Monique stated that getting a learning permit for someone living with us is the reason for adding new driver. Monique went on stating that Massachusetts law does require adding learning permit holder to our policy despite our wish not to do so. We think (and our agent does too) this is not true. The Hanover representative - Monique - misinformed Hanover customers. Seems like our agent was able to correct the mistake although it was not easy to convince Monique. We will wait for two months until our year with Hanover is over and we will switch to another insurance company. Somebody professional.

• Review fromDavid W

  Date: 08/28/2023

  4 stars
  Good coverage at a fair price. Haven’t made any claims so I do not know how that end of the business performs.