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Business Profile

Jewelry Stores

Pandora Jewelry LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Reviews

This profile includes reviews for Pandora Jewelry LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pandora Jewelry LLC has 115 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 80 Customer Reviews

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    Review Details

    • Irma G

      Date: 12/28/2023

      I wish I can give a -0 star to Pandora. After customer service called me liar because of their “racist” manager CHRIS at Reno NV meadow mall. Pandora decided to defend his “management” at that location and called me her client a liar. Pandora NEVER replied me back with a solution.

    • Justin H

      Date: 12/26/2023

      Also scammed for the promotional “free” item. Like others here, my daughter was mislead to spend $150 to receive a free bangle. She added 2 items for a total of $150 to her cart, selected the free item and we received an order confirmation of the three items. A week later we received the package that contained only the 2 initial items and a packing slip which included all three as on the order! She was very disappointed and we contacted customer service that told us they just ran out and offered a 10% discount on a future order!
      Pandora should have real-time stock updates and if your order confirmation includes an item it should be included, or at least substituted with something of comparable value.
      We feel like we were scammed, absolutely. For a company that seems all about love, something is really lacking in the real world experience.

    • Jordan D

      Date: 12/16/2023

      So disappointed waisted money. Got a $100 bracelet last year. It broke. Took it to the store Short pump location they refuse to fix it because it had just been a few days over a year. Then she proceeded to tell me that even If it had been less than a year it's not the manufacturer's fault so they would not have fixed it. That is not good customer service and I am out money. I love the bracelet and I'm so disappointed that they would not fix it or replace it. I definitely will never purchase anything from here ever again and will be sure to tell everyone not to.

    • Avi G

      Date: 11/29/2023

      Ordered an item from Pandora. They sent me the incorrect item. I contacted them and they wouldn't resend my correct item. They offered me a refund via a gift card, but only after they received the piece they had mistakenly sent me.
      So instead of sending me the correct item, I had to wait 3 days to receive the return shipping label, 3 business days for the item to return to them, 3-5 business days for them to issue me my refund, and lastly, 3-7 business days for them to send the new item.
      All because of their mistake.
      They should've immediately sent me the correct item or issued a full refund to my original payment method.

    • Samantha L

      Date: 10/28/2023

      Pandora is terrible with customer service!!! I made an in- store purchase out of town 6 days ago!! Didn’t receive any email with my receipt, only have my credit card statement. Contact the store and they can’t find anything! They told me they couldn’t even pull up the charges based on date and time. Contacted the main customer service, again no solution. I have name, date, time, credit card .. this is Insane

    • Shauna S

      Date: 10/26/2023

      In May 2023 I bought their eternity ring and within one week a gemstone fell out. That’s fine I went into the store and exchanged it for a new one. Within two weeks of having the new one, two gemstones fell out!! Now I can’t get a new ring nor get my money back for the terrible quality of this ring! There are now 6 missing gemstones! I did not wear this everyday and it spent most of its time in my jewelry box. Terrible, terrible quality and will not buy any more jewelry from them in the future! Rather spend the extra money for something really!

    • Cristian R

      Date: 10/16/2023

      Some of the worst customer services ever. Tried getting a bracelet that was never received resolved for about a year now. After online chats to phone calls nothing was done just given the go around. I decided to email the customer service department with no response. After the 3rd time trying b forwarding my original email I found out they had blocked the email. I forwarded to another personal email to re-forward it. Well see if they'll end up blocking the next email.

    • Julie F

      Date: 10/15/2023

      It tarnished in a matter of 2 months. I took it back to be cleaned/replaced and they wouldn't replace it. They couldn't bring it back to original color or would not replace it. Very disappointed and will not be purchasing from any Pandora again!

    • Jilbert C

      Date: 08/21/2023

      Me estafaron con un anillo por un valor de 500 dólares
      I es de puro copper
      E llamado pero no me quieren responder solo me cortan la llamada que estafadores son


      ---------------------------------------------------------------------------------------------------------------------


      They scammed me with a ring for a value of 500 dollars I it's pure copper E called but they don't want to answer me they just cut me off the call they are scammers

    • Holly D

      Date: 08/16/2023

      My birthday gift was my husband's zodiac sign charm the stones aren't in the right place to display the sign around my neck. Whoever design this charm knew the right symbol but couldn't have known how it should have been displayed.. Pandora offered me a new charm if I had all the information they wanted like the product number but will it be different, I couldn't explain it through the messages with the chat person, When I actually meant I wanted to show her a picture of how the zodiac sign is supposed to look and how it looks when I put it on so you can see the stones and totally opposite.. I'm disappointed I couldn't speak to someone or send pictures of what I am requesting

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