Reviews
This profile includes reviews for Len The Plumber, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,403 Customer Reviews
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Review fromWalter R
Date: 06/04/2024
5 starsWalter R
Date: 06/04/2024
Jose R. was fast, efficient and informative. He kept us informed of what he was doing and why. Yes I would use them again.
Len The Plumber, Inc.
Date: 06/05/2024
Walter, it is reviews like this that make our day! We are happy to hear Jose provided attentive and professional service while ensuring that you stay informed about the service provided.Review fromMichele C
Date: 06/04/2024
5 starsMichele C
Date: 06/04/2024
Although it took a few days from evaluation to installation of a new air conditioning unit, we are totally pleased with all three representatives we encountered. All were pleasant, knowledgeable, clean and friendly. We highly recommend Len the Plumber for hvac work.Len The Plumber, Inc.
Date: 06/05/2024
Thank you for the positive review. We pride ourselves on professionalism, punctuality, and maintaining cleanliness throughout the process. Your recommendation is greatly appreciated.Review fromOtelia Q
Date: 05/31/2024
1 starOtelia Q
Date: 05/31/2024
I called Len the Plumber to request service as my hot water heater was leaking. The man who answered the phone said they could come out and check the hot water heater. It was a $49 fee and if the hot water heater was installed by them then I could get my $49 back. I said to him I had two free estimates and therefore I would get back with him and he hung the phone up in my face. Poor customer service. If that the customer service they will be providing I am glad I will not be dealing with them.Len The Plumber, Inc.
Date: 06/03/2024
Otelia, We apologize for the inconvenience and frustration this has caused you. A member of our management team will be reaching out to you shortly to discuss this matter further and ensure that we address your concerns appropriately. Thank you for bringing this to our attention.Review fromMark J
Date: 05/30/2024
5 starsMark J
Date: 05/30/2024
Aqiyl was great. He got straight to work and did an quick and efficient job repairing the shut off valve for my washer. I would definitely use Len the Plumber again!Len The Plumber, Inc.
Date: 06/03/2024
Thank you for your positive feedback! We're glad
you had a great experience with our service. If you need assistance in the
future, feel free to reach out. We appreciate your support!Review fromSteven P
Date: 05/29/2024
5 starsSteven P
Date: 05/29/2024
Very prompt and very efficient. I recommend this service. Emmanuel was great!Len The Plumber, Inc.
Date: 05/30/2024
Thanks for your 5-star review! We're always glad to hear when customers appreciate the options and professionalism we offer.Review fromKathleen C
Date: 05/29/2024
5 starsKathleen C
Date: 05/29/2024
We had a great experience this past Monday. May 27 with your plumber Edwin R***** who addressed a flood in our finished basement as a result of a back up in our seeer line. As a result of his efforts we were able to run water and flush toilets again. Likewise, your sewer specialist did a great job and will be back here today to do more extensive work. As a result, we would be pleased to recommend your business to anyone.Len The Plumber, Inc.
Date: 05/30/2024
Thank you for taking a moment to review us! We appreciate your kind words. Your recommendation means a lot to us.Review fromJay B
Date: 05/28/2024
5 starsJay B
Date: 05/28/2024
***** ********** had a plumbing situation upon return from the Memorial holiday. Requiring immediate service,
Plumber Theresa B*******. With Len the Plumber was the first able to respond immediately. She was pleasant and capable, quickly determining the location of our clog and quickly clearing the drain blockage.
Prompt service, correct locating of the problem, and efficient clearing did resolve our toilet drain problem. Excellent work by Theresa B*******.
Jay B****** ***** **********Len The Plumber, Inc.
Date: 05/29/2024
We are absolutely thrilled to hear that your experience with us was excellent! Our top priority is to ensure that any potentially major issues are resolved in a manner that is easy and pain-free for you.Review fromMaryann W
Date: 05/28/2024
5 starsMaryann W
Date: 05/28/2024
So Happy with the service and results! Angel did excellent work and was friendly and knowledgeable about everything. He explained all the issues and what repairs were needed. I am very happy I called Len The Plumber.Len The Plumber, Inc.
Date: 05/29/2024
Thank you for your positive feedback! We're delighted to hear that you were satisfied with our service.Review fromMichael L
Date: 05/28/2024
1 starMichael L
Date: 05/28/2024
Terrible experience with the company. When they serviced my house, they told me that I could save something like 10-15% on my bill to sign up for a service plan that billed a monthly fee, but could cancel any time. I confirmed that I could sign up and cancel right away to get the discount and the tech said yes. I cancelled right away. DO NOT SIGN UP FOR THE SERVICE PLAN. I did not see the charge to my card for a few quarters, but they continued to charge me a monthly after I cancelled.
They call quarterly and ask if I'd like to schedule a regular maintenance appointment under my service plan. Each time, I ask them to make good on the previous cancellation and stop billing me. On one of these calls I said "I have already asked you to stop billing me, you have to stop" and the person calling said there was no record then "oh, it does say in the notes to this account to cancel". Why not just cancel?
At the most recent cancellation attempt, I asked them to correct the previous charges that I shouldn't have been billed and told them I would be blocking future charges through my credit card company. I then had an emergency leak a few months later and called them as they were one of the plumbers I knew did emergency service. They said that a "do not service" had been added to my account for non-payment if a service fee.
Somehow, and this blows me away because I've cancelled at least 3 times, they continued to charge me a monthly service fee and it bounced. This is infuriating. I have filled out webforms asking them to stop so many times, but they can't give me an email address to send over a record of these conversations. This is so beyond unacceptable.Len The Plumber, Inc.
Date: 05/29/2024
Michael, Thank you for sharing your concerns. We understand your disappointment and hope you can accept our apology. A member of our service team will be in contact with you to resolve the issue as soon as possible.Review fromJohn L
Date: 05/27/2024
5 starsJohn L
Date: 05/27/2024
Vincent was a real pro. He asked great questions and was able to analyze my problems in no time. I will tell everyone in my neighborhood regarding his ability to get rid of my plumbing issues at a great priceLen The Plumber, Inc.
Date: 05/28/2024
Thanks so much for the wonderful review! We are so pleased to hear that you had a great experience with Vincent. Thank you for your kind words and for mentioning his great solution and diagnosis. We appreciate your support and look forward to seeing you again.
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