Complaints

This profile includes complaints for Beltway Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beltway Blinds

  12300 Kiln Ct Ste E Beltsville, MD 20705-1311

  
• 

  Beltway Blinds

  7051 Muirkirk Meadows Dr Ste J Beltsville, MD 20705-6344

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 27, 2023. Signed contract for 6 drapery panels, 2 valances, 3 roller shades and 2 curtain rods and submitted 1/2 payment. Contract suggests that we would be contacted approx. 14-28 days after a second measurement. I expected to be contacted around Aug 12. Written rebate offer required providing Beltway Blinds with 3 referrals and placing a job sign in our yard. The Salesperson said to do this BEFORE any of the work commenced. Sept. 19. Installer brought all items. A panel and a rod had to be returned due to the company’s mistake. One of our windows is left with the old curtains due to the wrong rod. Installer left nails in our bedroom carpet. Dec. 7, 2023. Still waiting for a phone call from Beltway Blinds. Spoke to someone on 12/1 who said she’d check on our order Monday. Since then, I’ve left several messages with their answering service. It has been almost 6 months, and our project has still not been completed and no one will speak to us.

  Business Response

  Date: 01/16/2024

  We spoke with ******************* last week, and visited her home yesterday. We are in communication and working towards an amicable resolution.

  Business Response

  Date: 01/18/2024

  Good afternoon,

  We have met with ******************* and came to an agreement and refunded the majority of the job as requested. 

  Customer Answer

  Date: 01/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

  Customer Answer

  Date: 01/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I commenced my project with Beltway on 10/15/2022, with ****** as my sales representative, for the installation of 19 shades in my recently acquired dream home. The experience from the project's inception to installation was notably positive. However, in July 2023, an issue arose when one of the shades became stuck in one corner, and the fabric tore. On the same day, I made three calls to the company, but unfortunately, I received no assistance. Eventually, someone took my message and assured me that someone would return my call. Four days later, on a Saturday, I reached out to ******, my sales rep. While she did not respond on the same day, she did return my call the following Saturday. ****** diligently gathered all the necessary information regarding my claim and committed to providing a response. Regrettably, I am still awaiting a resolution. After a month of no communication, I took the initiative to follow up, resulting in a technician being sent to take pictures, measurements, and gather information. Despite this, I have received three phone calls requesting the same pictures, and when I inquire about an update, no one seems to have information about my shade replacement. I have paid the full project amount of $17,445, and the level of customer service I am experiencing is exceptionally frustrating. I am reaching out in this manner with the hope of receiving an update from the company's owner. Furthermore, I will ensure that my brother-in-law, who recently purchased a new home, does not engage this company for any services to spare him from this unfavorable experience. I appreciate your attention to this matter.

  Business Response

  Date: 11/17/2023

  Beltway Blinds stands by the warranties offered at sale, and our service dedication. A remake for a dual shade as processed and the ***************** was updated on 11/8/23 (9 days ago) with the estimated ship date on 11/13/23. The remake has shipped and scheduled to arrive at our facility next week. Once we receive the remake we stand ready for installation. 

• Initial Complaint

  Date:11/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with beltway blinds on 4/29/23. I was to be provided with shades in my home and an awning on my 2nd floor deck. The salesperson stated that the awning was returned by a previous customer and was in the warehouse. He stated that I was receiving this item. I did not receive my items until 8/7/23. To date the installation has not been completed. One of the window shades remain inoperable. I have the awning still on my deck uninstalled. I have attempted to resolve these issues. Presently Beltway blinds are billing me before completing the installation. I have already paid 3,400 dollars for down payment and now I am being told that he is sending me to the finical company to collect remain balance of 13,000 dollars. I was told that awning will be place on roof, but the safety of the installation would not be provided when installed or the awning will be left on my deck, but not return. Finally bracing was placed on my roof and still attached to my roof. This is now November and still waiting on a resolution to this issue.

  Business Response

  Date: 11/14/2023

  Management has been in direct contact with *****************. The awning has been removed from the contract and refunded. We have one blind remake in production and will schedule immediately upon receiving it. ***************** is expressed satisfaction to Beltway Blinds management team in the solutions provided. 

  Customer Answer

  Date: 11/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have not to date receive any refund for the returned Awning. Pending new contract have not been received to date. 
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 11/20/2023

  The price of the awning from ********************* contract was removed as a courtesy because her roof was not repaired. The final blind on the contract was installed on Friday 11/17/23. Due to the project being financed, nothing has yet been paid towards the balance due because new financial documents need to be generated and processed. Beltway Blinds spoke with ***************** today, Monday 11/20/23, to begin the process of generating the loan in the new, lesser, amount. 

  Customer Answer

  Date: 11/20/2023

  Would like to response that the matter has been resolved and financial contract was signed. I am satisfied with the outcome of this matter. Please disregard previous response to this matter.

• Initial Complaint

  Date:11/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered the blinds in March, We were told we couldn't get the blinds we wanted because our windows were too wide, and we told them wanted to cancel. They said we couldn't and they would give us 3 different blinds for our very large window. Because we couldn't get a refund, we decided to move forward and didn't receive the blinds on the date as promised because someone left our order sitting on their desk. My blinds have fallen off their beam. My blind even fell on my head. My order still is not complete. The quality of their work and customer service is horrible. They came back out in September, yet they hard the wrong blind. I'm still waiting on my blinds to be fixed. I'm owed some sort of compensation and the right blinds.

  Business Response

  Date: 11/14/2023

  We stand by all warranties. This service call for the shade with the "fraying" fabric was immediately ordered for replacement. Unfortunately, the manufacturer sent the wrong shade, and we had to order a 2nd time, which had delays due to material at the manufacturing plant. *********************** has not disclosed to Beltway Blinds that any products fell on someone. Management has reached out to *********************** to reschedule the service appointment for the shade replacement and immediately address all other concerns. 

  Customer Answer

  Date: 11/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  They never disclosed to me there was a delay at the manufacturer. When they called to set up a replacement order, the person never showed which caused me to miss work.
  
  Regards,
  
  *********************************

  Business Response

  Date: 11/17/2023

  Beltway Blinds completed the service for the remake on 11/16/23.

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BB Blinds scheduled an appointment for 10/25 between 8:30 and 12N to address the problem noted in my earlier complaint regarding the master bathroom shutters. I received a call from the technician at 11:54A advising me he was in Ft Wash ( approximately an hour away). I told him we would need to reschedule as I had a **** training class starting at 1. He advised he would have the office call me to reschedule and I received no call. In fact I called their office to advise what had transpired regarding the appointment as I do not trust that BBBlinds would not indicate that i missed the appointment. They charged my credit card without my permission for sub par work that they have yet to rectify. I am still waiting for a call to reschedule

  Business Response

  Date: 11/14/2023

  ***************** service request is to address her concern regarding the space between her window sill and the shutter frame in the master bathroom. Unfortunately, this space due to the extreme unevenness of ***************** window/sill. This was explained and demonstrated, with a level, to ************* a couple of times. Beltway Blinds contacted ************* and scheduled a service visit for 11/9/23 in an attempt to help close the gap. Beltway Blinds arrived on 11/9/23 and unfortunately, the unevenness of her window sill is too extreme to completely eliminate the space. This is was explained, and demonstrated to ************* again. 

  Customer Answer

  Date: 11/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: This was a custom job and custom jobs are supposed to fit!!!!!!.  That is why folk uses tailors and not buy suits off the rack.  They pay more for the customized fit which is what I did when I order the MBR shutters.  I could have gotten this sloppy looking result by purchasing from a local retailer that sells off the shelf window treatments.  And paid a whole lot less for it.!!!!!! Beltway Blinds sent an employee out to measure the windows before the order was placed and that person should have known that the product when installed was not going to fit.  That the product would have gaps below and above.  I am suggesting that since BBB obviously and admittedly can not rectify the present product to custom; that they send a sales person out to sell something appropriate, remove this mess from my window, credit me and apply the credit to the new product.
  
  Regards,
  
  *****************
  

  Business Response

  Date: 11/17/2023

  Beltway Blinds does not hold or sell any in-stock or off the shelf products. All products are custom ordered to the customer's specifications such as; styles, colors, measurements, etc. The shutter was measured to the customers window size, as well as all other specifications selected by the customer. Unfortunately, shutter frames cannot be tailored like a pair of pants. The photos of the shutter is being reviewed by upper management, and Beltway Blinds will contact the customer in regards to a resolution. 

  Business Response

  Date: 11/22/2023

  Beltway Blinds does not hold or sell any in-stock or off the shelf products. All products are custom ordered to the customer's specifications such as; styles, colors, measurements, etc. The shutter was measured to the customers window size, as well as all other specifications selected by the customer. Unfortunately, shutter frames cannot be tailored like a pair of pants. The photos of the shutter is attached in this response. The gap between the panels and the windowsill is closed on the ends and opens up more in the middle of the windowsill, this is caused by the windowsill uneven/bowing, completely out of Beltway Blind's control. However, Beltway Blinds is willing to offer 50% off any product she would like in place of the shutter, with free installation. 

  Customer Answer

  Date: 12/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  With the stipulation that the $1,000 owed on the unacceptable product is waived.  To be clear, I order another product at 50% of its cost; with free installation. 
  Regards,
  
  *****************
  

• Initial Complaint

  Date:09/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered blinds in June 2023. Didn’t receive until late August 2023. During installation, the installers took nearly two hours to install two shades. The shades were installed improperly and do not function. One is too long and heavy and hangs on the floor and the other only goes up halfway. It then took two weeks for them to send someone to “assess” the situation only to tell us it was done poorly (which was evident to even the installers). It’s been over two weeks since that “assessment” and we have yet to receive a call from anyone at the company to rectify the situation. I’ve called and emailed and never received a call or email in return m. When I did reach someone I was told I could not get a refund and that the replacements have been ordered and they’ll call when they come in. It’s been three months since we ordered and a month since installation and the broken, poorly-installed shades are just hanging on my windows. Extremely disappointed and dissatisfied with this company and will never use them again.

  Business Response

  Date: 09/25/2023

  We conducted a quality assurance at *********************** home on 8/29/23. During the visit we determine exactly what was needed to install the valances. The valance remakes are in production, and we are expecting to receive them them shortly. We stand behind working until this project is completed to *********************** satisfaction. 

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/17/23, I entered a contract with Beltway Blinds, located at ***********************************************, Suite *, Beltway Maryland ***** to install two white wooden blinds (inside mount). On the installation date, the wrong blinds were installed at my residence. Despite promising to rectify the situation and repair the wall damage caused during the initial installation, no action has been taken to address the issues. Interestingly, the installer admitted that he knew that the blinds were wrong, as the contract stated that the blinds were an inside mount not an outside mount. When I first brought the matter to your attention, your representatives assured me that the correct blinds would be installed promptly, and the damage to the wall would be repaired without delay. I was willing to wait patiently for the corrections, and I informed your team that I would pay the remaining balance once everything was in order.I received a telephone call from your representative to make repairs to my walls and install the correct blinds. Initially, the repairs and installations were scheduled for July 12, 2023, but had to be rescheduled due to a prior commitment. However, much to my dismay, Beltway Blinds failed to honor its commitments. On the supposed new installation day, Wednesday, July 26, 2023, from 8:30 to 12:30 p.m., the installer was a "no show," leaving me without any communication or explanation. To make matters worse, I received an unexpected text threatening to put my account in collection.When I contacted your company today, July 28, to seek clarity and resolution, I was met with an unacceptable response. I was advised that the wall repairs and correct blind installation would only be undertaken once the balance is paid in full. This approach is entirely unprofessional, as I have already paid for a service that was poorly executed, and I should not be held hostage to secure what was initially contracted. My letters to Beltway Blind to seek a resolution are attached.

  Business Response

  Date: 09/22/2023

  When we arrived for installation, *********************** requested the installer to patch up existing holes on her wall. This is clearly not listed as part of the contract agreement. The installation technician did not have the proper materials on his truck to complete the requested task, and therefore *********************** refused installation of her purchased products. We followed-up and offered to complete the patch work as a courtesy, however, we would have to collect the remaining balance before additional, uncontracted work was to be preformed. *********************** again refused. We have recently been in contact with *********************** to resolve this issue. The blinds have become dusty/dirty from sitting in our staging area. As additional courtesy we have offered to remake the blinds brand new. The new order is in production and *********************** has been updated. 

  Customer Answer

  Date: 09/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************-*****
  

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted this company to fix blinds for me, they brought a shutter that does not fit my door due to their measurement being wrong, i cannot close my door anymore. I have reached out to them several times and they are not willing to assist me or help me. I need them to come fix the shutter and replace it.

  Business Response

  Date: 09/25/2023

  We have contacted **************** to schedule a manager visit to his home to review the shutter on his door. We will continue to work with **************** to provide a full resolution. 

  Business Response

  Date: 11/16/2023

  Hi,

  We are contacting the client again to attempt to find a resolution.  Thank you.

  Business Response

  Date: 11/20/2023

  We have contacted the customer and they no longer need our services. We stand by all of our warranties if the customers needs anything in the future. 

  Customer Answer

  Date: 11/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The business promised to repaced the blinds and never did, i had to go change my door knob to make it work.
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 12/07/2023

  We contacted the customer on 11/16/23 to discuss what we can do to resolve. Customer stated he no longer needed anything and disconnected the call. 

• Initial Complaint

  Date:07/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We consulted with Beltway Blinds on March 29, 2023, regarding the window treatments for our new home. We were presented with a sample of shutters, 2-1/2 blinds, and pictures of vertical blinds for 2 sliding glass doors. The total number of windows involved was 18. The initial installation was scheduled for June 13, 2023. The installers found the measurements to be wrong and took all of the product back to the truck except the 2 vertical blinds that were installed despite the faulty measurements. I was assured by customer service that the order would be corrected and expedited. The second install date was July 7, 2023. They did not correct the vertical blinds, they did not install any shutters; only 2-1/2 blinds throughout the house instead of 6 gray shutters,(4 in the living area and 2 in the front bedroom) and 9 white 2-2/12 blinds. There was no provision for the door and the vertical blinds remain in the original installed state. The vertical blinds in the basement do not open and close properly. Gray blinds were installed in the office and they should be white. There was no valance on either window in the front.I requested a copy of the itemized price list and asked to speak with the manager and the salesperson. I was granted these requests but none of them was fulfilled. The originating place of business indicated on the order document is now closed (7/15/2023) with no business activity or personnel. The order is not complete with only 8 windows being properly installed. We did make a significant down payment ($1,938.00) for the items discussed with the salesperson. Given the confusion over what we ordered, were never provided a price list, contract number, or order number. I think a pricing review is needed and the appropriate products should be supplied or repaired.

  Business Response

  Date: 07/25/2023

  ********************* signed a work order for 16 ****** faux wood blinds and 2 **** honeycomb verticals (see attached). No shutters were ever listed or contracted to be installed. The two honeycomb verticals are installed and operate properly. However, the basement honeycomb vertical is missing returns on the valance. We have ordered the returns. The office blind is listed as "Storm Gray" on the work order (see attached). There are two outstanding service items to complete: one broken wand, two missing valances. All of these items have been ordered and expedited. As soon as we receive the items, we will return ASAP to install the missing pieces on those three items. ********************* has spoke with our management team to discuss all of this information. ********************* was not contracted for shutters, but wants them anyways. 

  Customer Answer

  Date: 07/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Beltway Blinds deliberately disregarded my wishes for this job and did not follow the process laid before me by the salesman as stated in my comments, and did not finish the job. I do not have a contract, pricing, or deliverables.
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd scheduled a "complimentary" consultation for June 15th, 2022, with Beltway Blinds for installation of a ********* awning that I purchased directly from *********. However, after examining the awning and the location of the house where it was to be installed, one of the technicians told me that the awning could not be installed because it lacked several components. I was advised that someone from Beltway would call to follow up and discuss the next steps, but I was not contacted. On August 2, 2022, I messaged the representative I had been communicating with to inquire about the installation's status; the representative responded that he would "(inform) the project manager" and that the manager would contact me. That never happened. Moreover, when I recently checked bank statements from last year for tax purposes, I noticed that Beltway had charged me $1,895.00 on June 15th, 2022. I assume this was for the service that was never provided, considering the consultation was "complimentary" and presumably free. I eventually contacted the *** ******** company for installation; the appointment was scheduled and awning was installed within one week. I have texted the representative numerous times requesting a refund for unprovided services, but have received no response.

  Business Response

  Date: 06/14/2023

  ************** has been refunded $1,875.00 back to the credit card used for payment. Beltway Blinds has notified ************** have the returned funds.