We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Photo Finishing

District Photo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photo Finishing.

Complaints

This profile includes complaints for District Photo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

District Photo has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 20, 2023, I ordered 3 products from Snapfish- custom Christmas cards, a custom photo mug, and 4 custom ornaments. The Christmas cards and mug were supposed to arrive on Nov 4. Neither arrived. I contacted the customer service at Snapfish and was told the best they could do was issue a replacement that wouldn't be here for 7-9 more days. I told them that I also wanted a refund for these products as receiving replace tons over a week late was terrible customer service. They responded that they could only send the replacements. I also reported that 1 of the 4 ornaments was damaged. They are working on a replacement for that. I spent 1.5 hours in love chats with them that kept disconnecting (3 times) and I had to start over for the best resolution they could offer to be replacements arriving over a week from when they were supposed to be here. I want a refund for the Christmas cards and the mug in addition to the replacements for the horrible customer service I experienced. Order numbers are **************, **************, and **************.

    • Initial Complaint

      Date:11/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received photo ornaments that I ordered. Quality is horrible. Cannot make out facial features. Photos are from an ****** ** and have been reproduced by other photo companies without difficulty. No ability to speak with anyone. Can only chat. Snapfish Refuses to issue a refund and will not even give credit for shipping charges. I am more than happy to return the ornaments. Do not want to pay shipping or charges for items that are not as displayed on website and especially products that are vey poor quality. I have been a customer for years and have not returned items. It us ridiculous that a company would expect someone to pay when they are 100% NOT satisfied.

    • Initial Complaint

      Date:11/06/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a project named ****, I reached out to Snapfish and specifically told the Rep. I only needed that project and provided the order number. I also explained I needed to update my address the chat ended, and immediately another person came to the chat and again I started over explaining the same. That person told me where to go and order that specific Order, which I did, I got and was charge for. Than I got an email telling me my 2 other orders had been shipped and they charged my bank account and the stated it had been delivered to the old address in another town. I immediately let Snapfish now and they want to give me “merchandise “ credit! I drove to the former address and The new homeowner told me nothing was delivered only 3 letters but nothing from Snapfish. Again I contacted a Representative named **** and another person by the name ***** and I also sent an email I got telling me, they had an issue with their chat system and they apologized for that issue. I am requesting my full refund. Not merchandise credits. The amount I am asking is $81.33 debited from my bank account on 10/26 I have my bank statement if needed and also the copy of the email sent to me.

    • Initial Complaint

      Date:09/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 468 photo prints. My cost for the purchase was $57.54 including shipping. My photos have print streaks (lines) on them, poor ink quality and are blurred (which is not the original appearance of majority of the images). I reached out via their chat option on 9/16, the day my order was delivered. The chat was disconnected x2. I responded to the email requesting images be submitted showing the printing issues. I do that on 9/16 x2. I did not receive a response to my inquiry after 5 business days and 4 additional messages ranging in dates from 9/16-9/23. I requested images be reprinted with quality ink, not low cartridge, or a refund. The reason my photos have streaming/lines is likely due to a problem with the printer or a low ink or toner supply. I have never received a product from Snapfish that had these issues, so that leaves me to believe this is a product quality issue. I use the same camera I have for several years and never encountered such poor prints in the past. Order number: ************** Requests for assistance/ticket numbers: ******* and *******

    • Initial Complaint

      Date:09/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Snapfish provides an image storage service and will print photos and other items with the images. Their contract states that the customer can download photos from their account as long as they purchase photos from the website. I have been using their service for over 10 years and have hundreds of photos. After going one year without a purchase, my account went into "archive" status. I recently placed an order per their contract but they still refuse to allow me to download my photos. I have been in contact with their customer service for the last 6 months and they have not fixed the issue.

    • Initial Complaint

      Date:08/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased over 250 photos from Snapfish spent 2 hours going through them editing them to make sure heads were in frame I also did a collage. My pictures resorted back to the original the pictures were cut at all difference sizes the collage cut off the heads at the top as if they didn't align the cutter right. I have spent 3 weeks back in forth woth emails since they don't have a phone line apparently requesting my money back. They keep giving the same automated response to credit me . Their product is horrible quality and I will never order again so I reiterated this and they still will only give credit not my refund I toldnthem I would send the photos back I went through a different company and. Reordered them.

    • Initial Complaint

      Date:08/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** has asked that I report this to BBB on the Snapfish BBB account. They have blamed Snapfish. I recently had 1287 pictures developed on 07/11/2023. I was extremely disappointed in the quality of the pictures . Almost every single picture out of the 1287 that were developed were fuzzy looking. About 90% of these pictures were very important and precious pictures that were taken and now are ruined. I’m not sure if this was a one time incident or if you’ve had other complaints but this is unacceptable. As you know it’s not cheap to have pictures developed but then to have them all fuzzy looking and not presentable is very disappointing. As our first experience with this company it was not a good one. I feel as first time customers who’ve spent a lot of money having 1287 pictures developed there should be some type of compensation due here. I would think that you would agree to this . In fact, most of these were taken with a professional camera. I had them redeveloped at ******** **** Mart and they were beautiful. I look forward to hearing from you.

    • Initial Complaint

      Date:07/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered my wedding photos from snapfish and despite them being high resolution, my photos arrived blurry. Ive contacted customer service over 10 times over a span of two weeks requesting a refund and a label so I can return the pictures and each time, the representative said it needed to be escalated and someone would reach back out via email. The representative that contacted me only offered me a credit and when I requested a refund they stopped responding and I am still trying to resolve this issue. Absolutely terrible company and terrible customer service.

    • Initial Complaint

      Date:07/28/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered almost 8688 pictures to be printed. QTY ITEM TOTAL 8,656 Prints, 4x6, Glossy $779.04 32 Square Prints, 4x4 $6.40 Subtotal: $785.44 Discounts (60% off across the site): -$3.84 Discounts (90% off 4x6 prints): -$701.14 Shipping and Handling: Ground shipping: $284.04 Tax: $5.63 Payment Type: *** - **************** Total Refund: 370.13 This was the e-mail I received Additionally, as for the 90% off discount, I am afraid the code for the discount has already expired and you will not be able to have it applied to the order. However, there are new promotions that also give a great discount for your order. The best deal so far is ******* which you can use on all your next orders till the 1st of January 2024. My problem is I was told in the chat that I would receive 90% off once I reordered. (07:12:29 PM) **** *** : Well I get 90% off (07:12:34 PM) **** *** : Will (07:14:03 PM) ***** *.: Yes, I will issue you with credits totaling the the amount you received on the discount. (07:14:34 PM) **** *** : No to reorder my pictures. How do I get the 90% off total price (07:15:36 PM) **** *** : What promotion code will I use? (07:15:39 PM) ***** *.: The discount will apply automatically once you add the items to your cart. (07:17:00 PM) ***** *.: Is there anything else I can help you with today, ****? (07:17:03 PM) **** *** : I screenshotted this conversation so I can make sure that I get 90% off when I reorder (07:17:31 PM) ***** *.: You certainly will receive the discount. (07:18:10 PM) **** *** : So with I reorder I will automatically get 90% off my pictures and just pay shipping when I reorder (07:18:57 PM) **** *** : So please credit my account so I can reorder (07:19:27 PM) ***** *.: Allow me to put it this way, you will only pay the same amount that you had been charged for the item, after the discount. I believe the reason that my pictures were not printed is because I used 90% off and the company did not honor the discount because of the order.

    • Initial Complaint

      Date:07/24/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Snapfish photo department has NO WORKING PHONE NUMBER AND DOES NOT RESPOND TO EMAILS. I REQUESTED A REFUND RIGHT AWAY. MY $4.35 charge has been in pending status for 5 days.

    District Photo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.