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Marriott International, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 335 Customer Reviews
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Review fromErnestine H.
Date: 03/19/2025
2 starsErnestine H.
Date: 03/19/2025
I'm so disappointed . I'm staying at the ************ or *************. I'm a Jewish- Christian . I don't eat pork. Before i came i ask them if they had turkey products. I was informed that. Well I caught the head of house keeping. Wow such discrimination. I asked for the manger they said there wasn't one. They both was just standing there talking about me. They are two- faced people.Marriott International, Inc.
Date: 04/02/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromHuy P.
Date: 03/15/2025
2 starsHuy P.
Date: 03/15/2025
I am writing to formally express my dissatisfaction with the handling of a matter concerning the misplacement of my personal belongings during my stay at the Marriott from September 27 to September 29, 2024.During my stay, I discovered that certain personal items, valued at approximately $155 at the time and of increased worth due to their collectability, had gone missing from my room. I promptly reported this incident to hotel management and requested an investigation into the ********* response, I received a statement asserting that an investigation was conducted and that there was no negligence on the part of the hotel. However, while I acknowledge that the door functioned properly and that housekeeping lawfully entered the room in the absence of a "Do Not Disturb" sign, this does not adequately address my concern regarding the disappearance of my belongings.I believe that, as a guest, I should have confidence in the security of my room and the integrity of hotel operations. The loss of my items, regardless of intent, occurred within the premises under the hotel's supervision.Marriott International, Inc.
Date: 04/22/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromLynne A
Date: 03/15/2025
1 starLynne A
Date: 03/15/2025
Stayed here from March 11, checked out the 13that Aloft Battery. Our company purchased about a dozen rooms. Thought it was gonna be a great experience as the check in gal was wonderful! It was her first day, and she was very sweet. The room layout is small and very weird. No hot water whole two days so you'll have a 5 min lukewarm shower. The blinding light in the bathroom you can't shut off keeps the whole room Lit all night, bring an eye mask. Air conditioner works well but it's noisey. Bed was comfy. The mirror is directly across from your shower, so hope you are like American psycho and like watching yourself! Who designed this place??? Here's where it goes from a three star review to one. I always keep the do not disturb on because I'm only travelling for two days and don't need room service. After being in a meeting for nine hours all day, I come back and find my room door as well as three others propped completely open with all our personal belongings right there for anybody to walk by and take I was charging my Apple Watch and didn't appreciate them moving my clothes. This also happened to 2 of my ********** who were very upset. I immediately kicked the door stand out from my door and put the protection lock on while I was in the shower. They still tried to come in. I hurried and got dressed opened the door and asked what they wanted and they said they had to come in and clean the carpets no notice no anything. Then the couch and carpets were soaked all night. Wet feet sloshing on hardwood floor. Very hazardous! Good thing I had house sandals I called downstairs to talk to the manager. They gave me voicemail and he never called me back. Someone named *******. They said there were notices. Nope, none of us got any such thing! Never again!Marriott International, Inc.
Date: 04/02/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromCraig H
Date: 03/07/2025
1 starCraig H
Date: 03/07/2025
Do not stay at this hotel. I travel and stay at at least 2 hotels annually, usually more. I have traveled to many different states, countries and continents. This was by far the WORST hotel experience I have ever had in the past 20 years. I was scheduled to stay here for 4 days in February 2025. 23 hours before I was set to stay, I received an email from the hotel saying I was being moved to another hotel due to "unforeseen circumstances". They said the hotel was a 15 minute train ride away. The hotel offered to comp 1 night stay. It was a 50 minute train ride and 6.5 miles away. Given that I was coming to ******* to present at a conference multiple days that week, it would have cost me more in ****/Lyft to commute back and forth. I called and emailed. I was told I would hear back. I called corporate Marriott. They told me to stay at the ********** which I did. They also said this would be dealt with. Residence inn paid 2 nights at the ****, then told me to return to the residence inn. When I entered my room, my garbage bag was filled. There was mold on my hallway ceiling. I emailed them 3 times about the mold. They did respond to my email but said nothing about the mold. Since then, I have discussed this situation with Marriott corporate 3 times. They said my first complaint was closed because "it wasn't linked to an email". Guess they couldn't make a phone call. I've been told 5 times that I would hear back from them within 3-5 business days. Guess how many times I heard back? I asked them to comp my 2 night stay at residence inn. Outside the hotel I also did not feel safe. Someone came up to me asking for money, them started cussing at me when I said I had no cash.IMarriott International, Inc.
Date: 03/08/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromLee B
Date: 02/15/2025
1 starLee B
Date: 02/15/2025
Checked in on Sunday, Feb 9 and checked out on Monday, Feb 10, 2025. There were signs the hotel was under renovation but that was not disclosed when we made reservations. So many things wrong about this hotel: 1) Refrigerator did not work in the room. 2) Shredded bathroom curtain. 3) Tear in the sheers of the curtain. 4) Housekeeper came in our room at 0345, saying she had a complaint to come clean the room right away. 5) Breakfast "hot food" was lukewarm at best. Although the above things occurred, the staff did what they could to make it better and they were all very nice. I asked for a refund. Took the manager, "******" 5 days to contact me via email and told me I was falsifying the room entry and breakfast temperature but she agreed that all the other items were true. Why would you make this up? Don't waste your hard earned money at this location.Marriott International, Inc.
Date: 03/08/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromCarrie H
Date: 01/14/2025
1 starCarrie H
Date: 01/14/2025
I have been a Marriott member for 10+ years. I received an offer for a Marriott Bonvoy card that advertised receipt of ******* points if I spent a specific amount of money within 3 to 6 months. That was done and instead of the ******* points, I received 5 certificates for a free night where you could use up to 50K points per night.Everytime I try to use these certificates it does not work. Most cities I travel to are well over 50K points and they won't let an individual combine the certificates or certificates with the ************, I tried to use a certificate for my son who is in ******. Once again I was told i could not use the certificate if I was not the person checking in. My son is a college student on my payroll. It is easily some of the most misleading advertising and I couldn't be more dissappointed with Marriott. As I approach more liesure and travel, I will be moving away from Marriott. I was put on hold for more than 15 minutes today and told they would not be able to accomodate any changes to this program.I will certainly be canceling the credit card.Marriott International, Inc.
Date: 01/16/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromDIONNE S
Date: 12/30/2024
5 starsDIONNE S
Date: 12/30/2024
I stayed at the Royalton Rivera Cancun from December 20-28th, 2024. Upon arriving at the Resort, my room, brother room and my best friend's room were not the correct rooms. I paid for Diamond Club for my room and the service from the Diamond Club Office was exceptional as my room was switched right away. I received exceptional service from Jose Roberto Fuentes in Concierge that switched out my brother's and best friend's room immediately. Roberto swung into action and went above and beyond to make sure that we were happy. I can't say enough about how wonderful his customer service was.
My butlers Alonso Mayordomo and Jocelyn were the true highlight and stars of my stay. They both made sure that I had everything I needed and checked in on me daily to ensure that my needs were met. I will definitely be back to visit because of their impeccable service they exhibited.
I can't leave out the top-notch service I received from Oswaldo at the Armadillo Tex Mex restaurant. Oswaldo is one of the best waiters I have ever had. His attention to detail is uncanny as he remembered the specialty drink ingredients that I came up with every day that I visited the restaurant. What an asset that you have in Oswaldo.
Isabella and Miel at guest services were the icing on the cake as well as they both went out of their way to make sure that my family experience at the resort was a pleasurable one.
The Resort as a whole was a great experience but I will say that most of the staff didn't speak English which at times was very frustrating when trying to communicate and convey my needs. I had to use the translator app on my phone, which I would suggest that Management shows the staff that doesn't speak anything other than Spanish to utilize.Marriott International, Inc.
Date: 01/14/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromSherry C
Date: 12/25/2024
1 starSherry C
Date: 12/25/2024
I purchased two tickets for the 7:00pm ICE display. We arrived on time since the tickets state guest must arrive to attraction entrance at their scheduled time. NO early or late admissions will be permitted. When we arrived, the lines were zig zagged around the inside of the building before even entering the ICE attraction. We waited over one hour before even making it to the inside of the ICE attraction where our tickets were scanned for entry. The employees were pushing us to all smush closer together to free up space yet the line inside the attraction were NOT moving at all. There were people in line that had tickets for the 6pm, 6:15, 7pm, 7:15, 8pm, all of which all of us were trying to see the attraction. I am NOT sure what happened, but it was very disorganized, and the staff were rude, and could NOT answer any questions as to what was going on, they just continued to bark orders at us especially when inside to keep getting closer to other people. The staff wanted this illusion that the lines were actually moving when in fact they were just cramming us all in between the never-ending bends in the red curtains. Kids were crying, adults arguing, tensions so high. I booked my time for 7pm and followed all the rules by getting there on TIME. However, after waiting nearly two hours in line and still not able to see what we came for "ICE", we were forced to exit an exit door inside the red curtains due to my partner being a diabetic and her blood sugar levels dropping from standing over 2.5 hours. I am requesting my money back. A full refund, I will NEVER be back to even attempt to see this attraction!! It was a complete waste of time. I stopped by the front desk of the ******* to explain to them I wanted my money back after what happened, and was told to simply just send an email, however the lady did say they had received several complaints just prior to mine. I can assure you that you will receive many complaints after me as well.Marriott International, Inc.
Date: 01/05/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromRosemary G
Date: 12/22/2024
1 starRosemary G
Date: 12/22/2024
We checked into the hotel on 12/17 and were given room 201. At first glance, the room seemed clean, but the bathroom was far from it. We tried to overlook the lack of cleanliness, but the bathtub drain was broken, leaving standing water every time we showered.
After complaining, we were moved to room 314. This meant we had to transfer three suitcases and all of our baby’s food to the new room ourselves. Unfortunately, this room was also unsuitable as it did not have the two TVs we were promised. At this point, we were moved yet again, this time to room 316.
The staff then moved our suitcases to room 316, but they forgot our baby’s food and utensils in the refrigerator—and worse, they decided to throw it away! This was completely unacceptable.
We were already under stress, attending a funeral, and this chaotic experience only made things worse. From the unsanitary conditions to the endless room changes and thoughtless disposal of our baby’s food, this was, without a doubt, the worst hotel experience we’ve ever had.
This is the first and LAST time we will ever stay here!Marriott International, Inc.
Date: 01/14/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromBrian J
Date: 12/10/2024
1 starBrian J
Date: 12/10/2024
Marriott has broken my heart. I have been a big Marriott fan and loyal customer for 30 years. I have always stayed at Marriott hotels for business and pleasure. I ran a global team and held my meeting events at Marriott hotels. I reached Titanium for Life status and accumulated millions of points. I donated points to my church and to people in the military. I loved being part of Marriott and I trusted the brand. That is why I initially joined Marriott Vacation Club. When MVC announced the acquisition of Sheraton and Westin, every time we took a trip using MVC points, we were told we had to attend an update to learn what was changing at MVC. We were told that if we did not reach Chairman level, we would no longer be able to use our points easily. I trusted MVC and believed what they were saying, but I didn’t really need the extra points, and I could not afford the costs and increased maintenance fees. The MVC salespeople said no problem because I could rent out the extra points at a profit that would pay for the extra maintenance fees and also for the loan amount to purchase the points. They said I needed to do this to be able to continue to use Marriott Vacation Club. I believed and I purchased more points. I didn’t know how to rent out points, but the MVC salesperson said she knew the perfect partner for me to use where I would get $1.20 per point rented. She put me in contact with a company and I gave them 8,000 points as a starter. This was this year (2024). They rented my points at $0.45 per point. This was not at all what Marriott promised. I complained to MVC. I sent a registered letter and received no response. I stopped paying my maintenance fee and mortgage asking for a resolution call. No response from MVC, but instead, Marriott Bonvoy cancelled my Bonvoy membership. 30 years of being a loyal customer to Marriott Rewards/Bonvoy with well over a million points still in my account. All gone. I no longer trust the brand. It has lied to me and stolen from me.Marriott International, Inc.
Date: 12/23/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. We encourage Marriott ************* owners to contact Marriott ************* Owner Services for additional assistance. Please refer to the Marriott ************* website ******************************************************************************* for contact information. We look forward to welcoming you back in the future.
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