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Marriott International, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 336 Customer Reviews
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Review fromCrystal V
Date: 03/30/2023
1 starCrystal V
Date: 03/30/2023
Was a Loyalty Member, however, will never step foot in another Marriott hotel again. During our last stay, 1 night, we encountered roaches in our room and left upon our discovery. You would think from a customer satisfactory standpoint I would be fully refunded, but no. So disappointing and disgusted.Marriott International, Inc.
Date: 04/04/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromDarrin K
Date: 03/27/2023
1 starMy husband and I booked (and have the confirmation to show) a 2 room suite. We were very excited for this upcoming weekend away. When we arrived, we were given a king *** ONE room with a crammed in couch. we had no room to walk. We went right back to the desk to inquire about this mess up, they insisted we did not have a suite booked. (WE still have the confirmation saying we did). They had nothing available to upgrade us to once we got there and never addressed the mix up. We were devastated! We have been down to the service desk several times during our stay and nothing was ever addressed because of the error. no apologies, nothing! They also advertise 'housekeeping' every other day... on day 3 we had to call down and request housekeeping. The outlets by the *** did not work, the ** was questionable.. they advertise free Show time and HBO but they were not available. It was the worst experience of our lives and made for a disappointing weekend. I have called to file a complaint, they just keep going round and round and not ONCE have they addressed the issue of the original reservation. I will NEVER stay at this hotel again.. I understand mix-*** happen, but at least acknowledge it and offer some type of peace offering.Review fromJared J
Date: 03/25/2023
1 starJared J
Date: 03/25/2023
When choosing this hotel we made certain that it primarily accommodates to businesses in hopes of avoiding specific issues. We both do not require much tending to. While our check in went seamlessly our evening was not. The first night of our stay we were more than willing to let the constant disruptions not hamper our good mood. Our night was constant sounds of screaming, running, and thumps from neighboring rooms and outside hallway well past midnight. We come to find out a sports team was occupying our floor with us being one of the few rooms not involved with the team. This would have been a great opportunity to be moved to another room/or floor the following night but were assured the other guests had been asked to be reasonable. We always want to be understanding and flexible so we took this reassurance as trustworthy and didn’t make a fuss. The next night was the exact same situation with exception to our wall now vibrating from music. We have no interest in confrontation so we moved on from the issue after having called the front desk and receiving the same message with no results. We drove over 8 hours for this trip. Upon leaving, we noticed there were additional charges from the bar billed to our room. We verbatim do not drink. Upon calling the front desk, customer service, and the on duty manager, we were told that they did not believe us. Attempts to contact higher management were ignored or pushed off. After many calls and receiving no help, or resolution from Sonia (operations manager) or Layla (General Manager) we decided to contact our bank. This was almost two weeks of back and forth contact with absolutely no resolution. Someone had committed an act of fraud against us while staying at the hotel and the staff seems to be fully complacent. We have even begged the staff to review security footage as both of us are very identifiable and at no point visited or even went physically near the bar. Be sure to check charges BEFORE leaving.
Waverly NC HotelMarriott International, Inc.
Date: 04/04/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromAlesia C
Date: 03/25/2023
1 starAlesia C
Date: 03/25/2023
Check in on 3/23 and found long hair strands on bed linen , shower and towel rack holder. Informed they was completely booked and unable to change room. Change the bed linen and clean the shower myself self we could go to bed from a long drive from Houston,Tx. Spoke with mgr Dan on 3-24 and ask for a detail cleaning at least. Disappointed again when I came back around 3pm. Room still not clean. I did tell the mgr I would be back at 5pm. However, if your room was nasty from the beginning, you could have at least clean the room the first thing in morning. So disappointed with this hotel.Marriott International, Inc.
Date: 04/04/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromAnne M
Date: 03/17/2023
1 starAnne M
Date: 03/17/2023
Our negative rating for JW Marriott Anaheim, CA is based on:
1. My child’s teddy bear was taken when room service replaced the blanket that we had borrowed for our own travel bed/crib that we brought with us. This wasn't just any teddy bear, it was the last gift from my father before he passed away 3 years ago and has provided my child comfort since he was born. Its loss has resulted in much sadness, acting out, and sleep loss. Staff and managers were not helpful; we sent photos and reached out to them daily or more for 1 1/2 weeks since we first noticed that the item was taken from his bed. Overall, staff was disrespectful and did not treat our case with the level of concern I would expect.
Our child has tried to cope, although we worry it could affect his trust of people in life. My son said "please, please, please don't take us to that hotel ever again." Almost 3 weeks later we continue to deal with heartbreak. Meanwhile, the hotel has done NOTHING to help our family after taking his bear out of the hotel room.
2. Marriott lost our reservation. Luckily, we had our confirmation code and booking information and hotel staff re-booked our room after explaining that there were sometimes "computer glitches" that caused bookings to be lost. This took over an hour to resolve upon our arrival.
3. One of our bags went missing after our luggage was taken by the bellhop. When we called the front desk they were able to retrieve it.
4. Pool is falsely advertised as being heated (to 86 degrees); it was very cold. It was also quite dirty (with noticeable debris built up on the bottom of the pool).
5. Unable to order room service at dinnertime. When we attempted to order (both by calling the # on the pdf linked to from the QR code, as well as via the in-room phone) the phone would ring for more than 5 minutes with no answer.
6. In room refrigerators have no ventilation and do not work properly; it never reached a cold enough temperature safe for food storage.Marriott International, Inc.
Date: 03/21/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromVictor R
Date: 03/07/2023
1 starVictor R
Date: 03/07/2023
The Marriott at Sawgrass in Ponte Verde, Florida is a discriminatory, dirty, old and dilapidated location only made worse by its management and incapable staff. My partner and I (gay couple) stayed at this resort for one night. It was a mini staycation as we like to do. Upon arrival, the room was disgusting. The building is old, dingy and moldy, but we figured lets make the most of it. We reported the following issues with the room: the AC didn't work, the dual sinks in the bathroom didn't drain and one side remained clogged, and the internet was not accessible in the room so the TV wouldn't connect to any of movie services like Netflix or HBO (so we never saw the movie after dinner as we planned). This was meant to be a relaxing getaway from town. It resulted in a nightmare that I have tried to put passed me since it happened. The next day, after brunch, my husband and I were accosted by the hotel security and made to leave the premises without any explanation or reasoning. We tried to speak with the hotel management and were denied. We were treated like criminals. Except we had done nothing but spend money at their various resort restaurants and attempt to have a good time. It appears the hotel staff confused me for another irate client. The police were called on my partner and I and we were made to leave the hotel in front of everyone checking in. The whole ordeal was very embarrassing and has caused me a great deal of stress and anxiety. We have written to the hotel to look at the surveillance cameras to corroborate our version of events, but we don't even get the decency of a response. It has been over a week since the incident happened. Worst of all is the attending police officer advised us that this was a recurring pattern at this location and they would be looking into it. I have little faith anything will be done but I caution any same sex partners from travelling to this location. It is not safe, you will not be heard and your complaints will be ignored.Marriott International, Inc.
Date: 03/08/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromJoy C
Date: 03/06/2023
1 starJoy C
Date: 03/06/2023
I was a Marriott Bonvoy member. Booked a hotel with my points. Had to cancel the hotel due to road closures. Tried to rebook at another location where the roads were open. Was told that my points expired and they wouldn’t honor them. All this transpired over 1 day. You’d think given the extenuating circumstances due to the road closures they would have honored it. Called Marriott and was told there was nothing they could do. Very poor customer service. We travel a lot and I will avoid Marriott properties in the future if this is how they treat their customers.Marriott International, Inc.
Date: 03/14/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromjacque w
Date: 03/06/2023
1 starjacque w
Date: 03/06/2023
Marriott Bonvoy Marriott Hotels Fairfield by Marriott Fairfield Inn & Suites by Marriott San Diego Old Town
Very disappointed in the customer service provided by Marriott. We booked a hotel for a recent Hockey Tournament. At the time of reservation our confirmation says free parking, and when we checked in we received a Parking permit saying it was free as well.
When we checked out we were then charged for parking, when disputed they credited half, and then 3 days later changed their minds and re-charged our card for the parking.
The managers have been extremly non-responsive and dismissive of the charges going back and forth and are not honoring the documents and comp set by their staff from check in!
I would not stay at Marriott Fairfield Old Town again and truly sad to see the level of service provided.
#MarriottBonvoy #Marriott #marriotthotels #marriottinternational #sandiego #travel #hotel #CustomerService
IN RESPONSE MARRIOTT is saying the third party company promised free pakring and will not honor.
Though the hotel itself, provided the attached at time of check in showing free parking!
In addition it was not even on our check out invoice. They added it after we left the hotel and rebilled us!Marriott International, Inc.
Date: 03/08/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromMegan M
Date: 03/02/2023
1 starMegan M
Date: 03/02/2023
The delta marriot manager doesn't have her employees change sheets. Then get embarrassed when you call them out and they dire you Because you put your two weeks in. The manager was laughing when I was telling the district manager Chad what was going on. I have been in contact with a lawyer, unemployment and the labor department. I'm currently waiting on a call back from corporate.Marriott International, Inc.
Date: 03/08/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromCrystal C.
Date: 02/22/2023
1 starCrystal C.
Date: 02/22/2023
If I could give it no stars I would! My husband and I went to this hotel for our anniversary! We paid for the night on Priceline. We stay in hotels frequently because it’s something we enjoy doing on the weekends just to see how each hotel is and to spend time together peacefully. Anyways we paid Priceline and when we went to check in the guy up front told us that priceline didn’t take our payment so we argued but to no avail he charged us again. When we got settled we had a notification on our phone taking almost 550 dollars off our card. We spent all evening on the phone with Priceline and they told us that we had to take it up with hotel. The hotel said take it up with Priceline . Finally two weeks pass and still no refund plus they should have refunded us both payments because our anniversary was ruined and our night was horrible! I will never ever stay here again!Marriott International, Inc.
Date: 02/24/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
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