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Marriott International, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 336 Customer Reviews
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Review fromRobert C
Date: 02/21/2023
1 starRobert C
Date: 02/21/2023
Marriott has now decided to do their loyalists wrong. They have decided to penalize their patrons in a way that is unacceptable to travelers who have used their services for years. Apparently, policy has changed with someone booking through a 3rd party and now “credit” for a stay doesn’t make its way to loyalty points earned. I have stayed at a Marriott branded property for over 1000 nights in the last 15 years, almost 3 years of my life total, and now they are not recognizing this as “loyalty”. Well, it’s time to look for other options and suggest the traveling public do the same. Thanks for destroying a good company with good patrons.Marriott International, Inc.
Date: 02/23/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromJeremy K.
Date: 02/20/2023
1 starJeremy K.
Date: 02/20/2023
From the moment we arrived the front desk was rude, made us feel unwelcome, and seemed generally bothered by our presence. We went to dine at the restaurant when our meal was disrupted by an obviously over-intoxicated woman who was yelling “fuck your wife” to another patron while she slurred and leaned upon other guests that were obviously uncomfortable. Despite her inebriation far beyond any legal limit, the hotel prioritized generating sales over the well-being, safety, and comfortability of both the over-served guest as well as the other patrons and continued serving her. Sadly, security only came to the bar to refuse a homeless man something to drink but did nothing to intervene with the over-intoxicated patron. When I pointed out the guest’s concerning behavior to my server even she acknowledged the guest had been over-served. Considering I was banned for bringing these issues to Mr. R***’s attention, I fear what type of retribution this employee may be subject to for acknowledging the reality of the situation. When trying to retrieve our car on the second day Leslie at the Valet Desk laughed at the fact that there was an issue with our payment. Leslie and other staff continually gave us dirty looks and stared at us as if we were less than human. The abhorrent treatment culminated on the final day when my partner attempted several times to put our luggage in the car and was refused access to his own vehicle repeatedly by Valet attendant Sal under the instruction of hotel management. On the phone call with Cory R***, he berated and chastised me while fabricating lies about my partner and myself. When I brought to Mr. R***’s attention my concerns ranging from improperly billing us, to the disruption of our meal/over-serving guest alcohol, to being refused our car, rather than hear our concerns and take appropriate action he responded with lies and retaliation.Marriott International, Inc.
Date: 02/23/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromantionette t
Date: 02/11/2023
1 starantionette t
Date: 02/11/2023
I AM CURRENTLY STAYING AT THE RESIDENCE INN AIRPORT/EARTH CITY MISSOURI...I HAVE BEEN TREATED SO BADLY, ABSOLUTE, AND I FEEL LIKE THE SUPERVISOR MATT ANGER HAZ A PERSONAL ISSUE WITH ME...I NOTICED HOW WELL HE COMMUNICATED WITH CERTAIN GUEST...BUT HE HAZ TREATED ME LIKE I WAZ NOT A VALUED GUEST...WE ARE HOMELESS RIGHT NOW...SO AFTER EXPLAINING OUR SITUATION TO HIM...AND HE ACTING IN THE MANNER HE HAZ...REALLY HAZ LEFT ME FEELING SAD AND DEPRESSED...WE REQUESTED A LATE CHECK AND IT WAZ GRANTED FOR 3 PM MATT ANGER CAME KNOCKING ON OUR DOOR A FEW MINUTEZ AFTER 1 PM SAYING WE NEEDED TO PAY OR CHECK OUTTA HIZ HOTEL...I WAZ DEALING WITH A FEW MISHAPZ...HE HAZ BEEN SO STRAIGHT FORWARD WITH ME AND JUZT LISTENING TO HIM TALK TO A CAUCASIAN GUEST HE IZ SO FRIENDLY AND INFORMATIONAL WITH HIM AND NOW ANOTHER GUEST...I AM APPALLED AT THE TREATMENT I RECEIVED EVEN MORE SO...HE HAZ SO MUCH ENTHUSIASM IN HIZ VOICE TALKING TO THEM BUT WITH ME IT WAZ DEPRESSING...I WAZ AT A RATE OF $112.00 I EXTENDED TWICE...HE VERY RELUCTANTLY GAVE ME THE RATE YEZTERDAY...BUT MADE IT CLEAR THAT NO MATTER WHAT MY SITUATION WAZ TODAY THE RATE WOULD REMAIN AT $121.00...I WOULD NEVER STAY HERE AGAIN AND I AM GOING TO BE SURE TO SPREAD THE WORD ABOUT THE TREATMENT RECEIVED BY MATT ANGER AND MARILYN WHEN I ASKED FOR A SET OF TOWELZ AFTER PAYING FOR TODAY...THEY BOTH SAID, 'I NEEDED TO WAIT UNTIL THE HOUSEKEEPER MADE HER ROUNDZ TODAY BEFORE I COULD GET TOWELS1' BY THAT TIME I WAZ JUZT OUTDONE WITH HOW MARRIOTT BRAND EMPLOYEEZ ELECTED TO TREAT ME...AZ I WALKED AWAY FROM THE LAUDRY DOOR IN WHICH MATT ANGER, MARILYN, AND ABOUT 2-3 EMPLOYEEZ STOOD...MARILYN YELLED AT ME, 'HOW MANY TOWELZ DO YOU NEED?' I DIDN'T STOP I RESPONDED, 'DON'T BOTHER I'LL DO WITHOUT...IT REALLY DOESN'T MATTER!' I'M TYPING THIZ WITH TEARZ IN MY EYEZ BCAUZE I CAN'T IMAGING WHAT MAKEZ ME DIFFERENT THAN THE OTHER GUEZT??? WHY HAVE I BEEN TREATED SO POORLY??? I GUEZZ THAT'Z WHY HIZ LAZT NAME IS "ANGER!!!' HE DEFINITELY WAZ ANGER'D WITH ME!!!Marriott International, Inc.
Date: 02/14/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromEve S
Date: 02/09/2023
1 starEve S
Date: 02/09/2023
They scam all servers from the gratuity pay they change costumers a fee towards gratuity for the servers they never give them for any events, it has to change we work hard for our pay for them to just keep it scamming others.Marriott International, Inc.
Date: 02/09/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromDenise G
Date: 02/08/2023
1 starDenise G
Date: 02/08/2023
I frequently book conferences for our organization. Marriott's setup is absolutely horrible. Anytime I am booking for a group, you can only book 3 rooms at once. So, rather than being able to book 8 rooms as a whole, it would be 3 separate reservations to do this. Then if you are booking outside of a conference dates-- for example the flight arrives a day earlier than the conference, you also have to book that one night as a separate reservation. A lot of times you books conference rates through a third party call center and then the additional nights through the hotel.
So instead of either calling or going online to book 8 rooms for one stay, I am having to book 3 reservations 2 different times through 2 different services. It is absolutely ridiculous, as a large corporation that hosts conferences frequently, I do not understand why this process is not more efficient.
After one of our stays at the Marriott in San Diego (a popular conference center) we were charged incorrectly and it took many emails with multiple people to get the incorrect charges explained, much less reversed.
Terrible experience all around. Anytime I have to book with Marriott I DREAD it.Marriott International, Inc.
Date: 02/09/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromJeff W.
Date: 02/07/2023
1 starJeff W.
Date: 02/07/2023
DFW north Marriot in Irving Tx has deceptive parking signage/practices. The desk clerks can be very unwilling to address problems and act irritated if you ask for an explanation of policy’s. It does no good to talk to supervisors and managers won’t call you back. Don’t pay for parking by the signs in the parking lot.Marriott International, Inc.
Date: 02/09/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromBerlissa R.
Date: 02/07/2023
1 starBerlissa R.
Date: 02/07/2023
Feb 3, 2023 we checked into Fairfield Marriott in Rocky Mount, NC. We noticed the room cold and the heat did not work. We were told by front desk clerk and another employee that they will get someone up to take care of it. No one showed up and me and grand babies slept all night freezing because of lies. They had No Maintenance guy on call nor that worked on the weekends. The manager who will not give name was rude and very unprofessional told me that we could just pack our bags and leave the next morning. I was trying to make sure that we will have heat for the next night and I could not get an answer. If they would have been honest about the whole situation, we would not have stayed all night under those circumstances. I have Rheumatoid arthritis and my son had and injured toe. We both where in a lot of pain for sleeping like that and I would have never put my grandchildren at risk. They are only giving me 15 dollars off my stay which don’t even cover my son’s copay for doctor visit nor my medication that is needed. Due to the handling of this problem and rudeness of the manager that refused to give her name I am seeking as much help that I can to get resolved so it will never happen again for a night stay at Marriott.Marriott International, Inc.
Date: 02/09/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromGabrielle M
Date: 02/04/2023
1 starGabrielle M
Date: 02/04/2023
I stayed at the Aloft BWI Hotel on **** **** ******* *** ********* ******* between the dates of 7/20-24, 2022 my time and stay there was short so I don’t have any complaints about the service. Where my frustration lies is that it is now 2/4/2023 and I was charged $583.16. Since I live in another state it alerted me when I saw the charge on my bank statement. So I called the hotel right away to see why I was charged, they placed me on hold for a very long time, the receptionist finally came back on the line and stated that during the time I was there they placed a hold on my bank account for the amount of the hotel plus deposit fee’s, which on my end my funds were held. but she then stated that they had not closed out my account at the time so I was never charged for the hotel stay and that someone from corporate just closed out my account and that’s why I was charged. I immediately asked to speak to her manager and was transferred to a voicemail. This seems very fraudulent. My stay was over 7months ago at the Aloft Bwi on Nursery St. Even if that was the case that means nothing to me as a paying consumer the error on this company’s end, is a total inconvenience…was absolutely unexpected and unacceptable to charge someone 7months later for a hotel stay. This is costing me overdrafts fees with my bank. I WANT MY MONEY BACK!!! Not my error nor mistake, and this needs to be corrected.Marriott International, Inc.
Date: 02/07/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromLA C
Date: 01/31/2023
4 stars****** was nothing less than amazing. Her service was 5 stars from check in to check out. The rooms are also nice. The restaurant has really good food options. The brunch buffet was really good. The gym was nice. There's also a ********** and a market place in the hotel. Great place to stay during your visit to Atlanta.Review fromTracy J.
Date: 01/23/2023
1 starTracy J.
Date: 01/23/2023
Marriott International, Inc.
**** ******* ** ********* SC 29223-5702 The Manger Laura has made your establishment unfriendly, especially to this disabled veteran, who is here because of a disaster in my homelife. He combative service since my arrival has been nothing but trauma for me. Her actions are as follows
1. Changing of my reservation after I spoke to her that I have to extend my stay, an hour later my reservation was canceled.
2. She walked away as I was speaking to her, sent another employee to service me. Then came and stood there combative staring at me. I told her please leave you didn't want to speak to me, so I prefer to handle my business with other employee. As I was speaking once again She walked away. She reached the office door and yelled, What you say," in a voice of threat.
On Sunday, 23 Jan I received a phone, after verification of the insurance taken over payment the day before, we have you checking out today. I explained the office manager received the credit card authorization and my reservation from USAA. the morning office manager came out looked me in my face, and rudely stated, they are not paying your bill, it's another Tracy Jones. For the third time I call ALE insurance adjustors in front of the manager, for 3rd time the proper paperwork was sent. Then the manager comes back out to say we didn't know what specialist meant, so we mistake it for someone else, in a rude voice again. Not apologizing for the first rudeness. I asked for corporate office number and they said they don't have it.
Jan 23, an unauthorized credit card debt was done by Laura, your office manager. She refuse to service me when I request why money was taken out of my account, in a combative way.
I love your property its perfect for me and my support animals. But Your office manager has trigger my PTSD, I can't sleep, ear nor do I have energy to walk my dogs, because of the trauma she has caused me.Marriott International, Inc.
Date: 01/24/2023
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
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