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Marriott International, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 335 Customer Reviews
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Review fromReina T.
Date: 08/14/2022
1 starReina T.
Date: 08/14/2022
I had made a reservation for July 9th-10th I wasn’t in Orlando at that time as soon as I noticed I made a error I contacted front desk and was told I should be getting my refund back. I was emailed that I will be receiving my money back. Let alone I contacted in various times lefted voicemails and emails plus they lied customer service said I cancelled the reservation at 11am and they’re stating it was at 5pm which is not true. I arrived to Orlando on the 23rd of July and did not reserve with Marriott.Marriott International, Inc.
Date: 08/18/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromAMBER L
Date: 08/13/2022
1 starAMBER L
Date: 08/13/2022
We had a 2 night stay at the Akron S***, Ohio location. The check in was nice on August 12th, 2022 at 3 pm. We took our stuff to the room then left to eat dinner. When we returned we noticed the mold in the bathroom. On the shower curtain and on the walls. Very dusty everywhere, being alergic to these I was concerned. When we pulled back the sheets we noticed dried old blood stains. Our 2 year old son was asleep already and we looked closer at his pillows which had blood stains on them as well. We called and asked for new sheets and pillows. The maintenance person was very responsive in bringing those up. Being upset and disgusted there was a misunderstanding in the words directed towards maintenance. The manager at the front desk called back up to tell us we had two options, to move rooms or leave at 11pm with our 2 year old, who was already asleep. After knowing he was asleep she continued to call the room repeatedly resulting in waking him up at 11 at night. Not to mention we all woke up congested from im assuming the dust and mold. The way we were treated by the staff was absolutely disheartening, not to mention being placed into a dirty room with a child. We decided to not stay the following night because of the disrespect and cleanliness of the hotel. Wasn't the way I wanted to spend my birthday weekend.Marriott International, Inc.
Date: 08/18/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromLori C
Date: 08/12/2022
1 starLori C
Date: 08/12/2022
The Marriott Renaissance in Detroit Michigan is absolutely awful. It’s has been worst experience ever. There is no follow up or follow through with concerns. I’ve attempted since July 22 to resolve my problem to no avail. I spoke with a manager last week who promised to have this resolved by this past Tuesday and again it is Friday, August 12, 2022 with no return called and no resolve. I left merchandise during my visit they left a voicemail stating it was there and I have since called trying to have it shipped to my home at my expense. I have stored my phone log to document the many calls. I’ve contacted the complaint line via email. I have the one voicemail message that I received stored to confirm they have my things. How do you run a business with no efficiency or oversight is beyond me? I want my things or to be compensated for them. I’m a Bonvoy member and they have yield no support in getting this matter resolved. I’m not one who will go away. I’m trying not to have a social media circus. Hopefully I can receive results with this message. The hotel leadership does not represent Marriott well. This is so disappointing. Is there a corporate email address or legal services that can be contacted? I need this resolved. To stay at a hotel with room rates of $300 plus a night for two nights and to be dismissed is totally unacceptable.Marriott International, Inc.
Date: 08/13/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromSteve G.
Date: 08/10/2022
1 starSteve G.
Date: 08/10/2022
The Courtyard Marriott in Atlanta Georgia is a horrible place to stay, the gentleman at the front desk was talking to someone on his cellphone when we arrived and was very rude about having to stop talking long enough to check us in. We booked through Priceline and was asked for a card to put on file for the security deposit.
The card was then used to book another room in addition was charged for valet parking even though we used the parking garage and not valet parking because the valet parking was a disaster, you could not get your car and the was no room to even unload anywhere. We carried bags from the parking garage two blocks away due to the disorder at the front door.
The room was nasty and had stains on the sheets and headboard of the bed. We spoke to the front desk at checkout about these issues and they said they would be refunding the extra charges, this never happened and we paid for two rooms and valet parking that was not used.
The gentleman at the front desk stated that using valet was required, however there was a sign above the valet checkin stating that self parking was available. When asked about the sign he wouldn’t tell us where self parking was. This seemed as though the gentleman was forcing people to use the valet parking. We had to ask one of the valets to get directions.
Overall this was a horrible experience and we still have not been refunded four days after our stay. I have always enjoyed our stays with Marriott, however would highly recommend staying somewhere else in Atlanta.Marriott International, Inc.
Date: 08/11/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - https://help.marriott.com/s/article/Article-22264. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromDr. Josh S
Date: 08/09/2022
1 starPaid $800 to reserve room for 3 nights. Offered lesser room since they did not have the reserved room available. Promised a credit. Never received the credit. Reached out to customer care multiple times and was never contacted back by office management as promised. Sloppy processes. Messy rooms. Ongoing construction with inoperable elevators.Review fromSarah B
Date: 08/04/2022
1 starSarah B
Date: 08/04/2022
Everything that can go wrong with a hotel stay, went wrong with this property. Upon check-in, the front desk staff said the card machine was down, and they'd get me keys to my room within 5 minutes. Instead, I waited over an hour.
After that, I went to the restaurant for dinner. Ordered a burger and wasn't alerted to anything out of the ordinary, such as a long wait or missing ingredients. It took TWO HOURS for my burger to arrive. Never during this wait time did any member of the staff tell me that it would be a long wait, or to offer me the option of returning to my room instead of waiting in the uncomfortable bar seating.
Finally the burger arrived. I ate it. And was sick. Food poisoning. And that's not even the worst part!
I returned to my room, and it's right next door to both the lobby and the bar. All night long I can first hear bar patrons shouting. And after the bar closes? I can hear the raised voices of the staff All. Night. Long. No effort was made by them to keep their voices down for guests housed in the worst rooms in the house.
As I'm going to bed, I notice an incredibly strong stench of bleach in the sheets. Funny, I think: A telltale sign of a hotel dealing with bedbug problems. And sure enough - I wake up covered in bedbugs. Incredible that this property did not disclose a serious health violation before checking me in to this room crawling with bugs.
In the morning, after an itchy, broken nights sleep where I was being eaten alive by bugs and woken up every 10 minutes by a lobby staff member shouting at another lobby staff member, I go to take a shower. And the water won't get hot. It's tepid at best.
After a cold shower, I go to make some hot water in the coffee maker to brew a cup of tea. And what do you know, my room doesn't have a single hot cup anywhere to be found. A couple of plastic cups, yes. But they won't hold hot water. Mercifully I checked out soon after.Marriott International, Inc.
Date: 08/06/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - https://help.marriott.com/s/article/Article-22264. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromChristopher D
Date: 08/02/2022
1 starChristopher D
Date: 08/02/2022
Booked a stay that was covered 100% by points an ended up with a charge on my credit card. Completely unacceptable.Marriott International, Inc.
Date: 08/03/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.Review fromCadine D
Date: 08/01/2022
1 starCadine D
Date: 08/01/2022
Had a one night stay here, it was a nightmare. Had bad severe allergies. Couldn’t understand why as I got in that room. Come to find it it’s pet friendly for a $100. Shouldn’t place respect ppl who have allergies. No they assume everyone should tolerate pet dandruff and the worse thing the window couldn’t even crack. Very nasty.Marriott International, Inc.
Date: 08/02/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the futureReview fromCustomer
Date: 07/29/2022
1 starCustomer
Date: 07/29/2022
I visited Courtyard by Marriott Minneapolis-St. Paul Airport in June 2022 by myself and encountered an extremely rude loud obnoxious white female employee with blonde hair at the front desk. She spoke to me as if I were a child, raised her voice to me, and was very condescending to me. I asked her why she was yelling at me and her excuse was that she was "wearing a mask" but that doesn't excuse her rudeness and sarcasm towards me. While I witnessed her treat white male guests with the utmost respect several times, she definitely treated me opposite. Her prejudice was obvious towards me as an Asian-American female and I am a US Army veteran. Also, when I checked out, I said "Thank you" to the male employee TWICE and was NOT told anything back. Nobody thanked me for my stay. This is the first time I ever stayed at a Marriot Courtyard, and I was treated like absolutely crap. I was respectful to the staff, and asked for everything. I told all the employees "Thank you" and addressed everyone as "Sir," "Ma'am" or their name and I was treated like a subhuman like I was fresh off the boat. I hate this hotel's treatment of me. I emailed the manager but he in no way apologized to me in genuine way. All I received was a sad copy and paste email with no real apology that addressed the issue and even said in his email that I should give them another chance. This is the first time I have EVER stayed at a Courtyard. Unless they give me a free hotel night, then I will never come back. It should be SHAMEFUL how these people acted representing the Marriot Courtyard brand. I expected the MINIMAL amount of civility and respect and was treated badly based on my race as an Asian-American female. By the way, the same blonde rude obnoxious employee treated some white male guest OVERLY nice and he was a US Army veteran like I was because of his race and gender.Marriott International, Inc.
Date: 08/02/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We hope we will have another occasion to meet your expectations and welcome you back in the futureCustomer
Date: 08/05/2022
As usual, another copy and pasted response. They did not even write nor address my name in their response. I guess I can expect nothing but sub-standard service from this company.Review fromJames T.
Date: 07/29/2022
1 starJames T.
Date: 07/29/2022
After we moved to charleston we found ourselves at the towneplace suites by Marriott in North Charleston for 6 days before our apartment was available. Day 5 of our stay my girlfriend and I began to notice bumps on our skin, by the next morning(day I checked out) I was completely covered while my girlfriend was also having a reaction while working as nurse at the hospital, I contacted my dermatologist and it was determined via photos we had bed bugs. When I immediately packed our room up and discreetly informed the general manger, with a lobby full of people mind you, I was told I would be contacted regarding further investigation whatever that meant. We tried to get in contact with the general manger multiple times, she finally replied to my girlfriends voice mail and she stated there were bed bugs in the room, she couldn’t believe us that our clothes were now infested, and that it was our fault for “knowing” about the bed bugs and staying in the room. After we saw no result coming from dealing with the hotel directly, we reached out to Marriott international where we’ve been getting the run around for the past few weeks as well. I will never trust the Marriott name again, not only did we pay for the room full price, we had to spend hundreds on clothes and medication, and my girlfriend has permanent scaring on her arms. I wouldn’t recommend room 221Marriott International, Inc.
Date: 08/02/2022
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
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