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Marriott International, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 336 Customer Reviews
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Review fromBrian H
Date: 09/25/2024
1 starBrian H
Date: 09/25/2024
I had a deeply concerning experience we had during our recent attempt to check in at the Courtyard by Marriott located on *******************************************. Our reservation, originally made several months prior for arrival on August 25, 2024, and departure on September 1, 2024, was met with significant difficulties.Upon our on August 25th, we were informed by the front desk that they could not locate our reservation. The desk clerk confirmed that our booking was present in the Bonvoy system but was inexplicably missing from their local system. After a long and frustrating wait, the supervisor was brought in to address the issue. Unfortunately, this interaction only escalated our concerns.The supervisors response was exceedingly condescending. Despite communicating that we did not cancel our reservation, he suggested that it must have been canceled locally due to a credit card issues. The card we used for the booking is still valid, and we have multiple alternative payment methods readily available. Additionally, the desk clerk mention that such occurrences are frequent when they are oversold.After researching, it appeared that our reservation at the rate of $700 per night was canceled and then re-listed at a rate of over $1,000 per night.I was appalled at the lack of support we received from the supervisor when we requested assistance in booking alternative accommodations. The supervisor insisted that ******* sent an email indicating an issue with our booking credit card. We never received an email from ******* about an issue with a card. ******* would charge us if we cancel within 72 hours but canceled our reservation within 8 hours. That card is valid and we have several other cards we could have used. This is totally unacceptable in any situation. We confirmed the reservation on the Bonvoy app (also used to make the reservation) 5 hours before arrival.Marriott International, Inc.
Date: 09/26/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromRoxanne M
Date: 09/23/2024
1 starRoxanne M
Date: 09/23/2024
This review was written with belief that ********************************************** Collection All-Inclusive *************** is owned by Marriott International **** We are very disappointed at the customer services quality received at the ********************************************** Collection All-Inclusive *************** in *** vacation on Feb 2024. I've tried to talk through and work with managers up to now with no success before writing this review. This resort currently reviews as a 4.3 star hotel and I'm convinced that these "good" reviews are purchased to give a deceiving image. We stayed for 4 days and were sick with food poisoning for half the time - illness continued for months after this vacation (family member was in the hospital for a month). It was a wedding group of 25 people, in which 20 of us got sick after a hosted dinner at one of their restaurants. We purchased excursion tickets from the hotel a few hours before the excursion departure and we weren't able to go due to the food poisoning from their provided food. After being told (verbally and on email) by several managers that a refund ($400) would be provided, we have not received anything. The customer service was awful (paid for long distance calls with no assistance, only given the runaround) and I hate that my hard earned money went to this establishment's personnel in which truly showed that they fed off of taking advantage of guests. I do understand that the personnel is separate from the business but will say that this group of working individuals should be reviewed for their operations. Unfortunately, I will never return to this hotel and will be sure to share our experience out of the concern for others health, safety, and lack of respect/customer service.Marriott International, Inc.
Date: 09/25/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromBernard R
Date: 09/21/2024
1 starBernard R
Date: 09/21/2024
My recent stay at the ************* and Suites was an experience that I can only describe as profoundly disappointing and disturbing. From the moment we stepped into the hotel, it became clear that this would not be a typical stay.First and foremost, the cleanliness of the hotel was abysmal. The common areas were unkempt, with litter and dirt strewn about, which set a disheartening tone. As we entered our room, it was evident that basic hygiene standards were not being upheld. The bathroom had not been adequately cleaned, and there were unidentifiable stains on the bedding. This not only made for an uncomfortable stay but raised safety concerns about the overall maintenance of the facility.However, the most alarming aspect of our stay was the treatment we endured from the hotel staff. The manager, identified as ******, made several unwelcome sexual advances towards both me and my girlfriend. This behavior was not only inappropriate; it was predatory and made us feel unsafe in what should have been a secure environment. When we rejected these advances, the situation escalated to an unacceptable level. ****** demanded that we leave the hotel at 1 AM, blaming us for having a service dog and implying that we were the problem. This kind of treatment is not just poor customer service; it is a violation of basic respect and safety for ********* terms of security, the atmosphere felt tense and unsettling. We were left questioning our safety and whether we could trust anyone in the hotel. The overall feeling was one of vulnerability rather than comfort, which is the antithesis of what one seeks when choosing a hotel for a getaway.There seemed to be an underlying current of predatory business practices. The way our situation was handled suggested that guests' well-being was not a priority, but rather profit and maintaining a facade of hospitality. The level of disregard for customer experience speaks volumes about the management and ethos of this establishment.Marriott International, Inc.
Date: 09/25/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromSharday U
Date: 09/20/2024
1 starSharday U
Date: 09/20/2024
I recently stayed at the Marriott ********************* from September 16th to 19th, 2024, and had an incredibly disappointing experience. On the morning of my departure, I discovered that a bottle of perfumean irreplaceable keepsake from my late grandmotherwas stolen from my room. I immediately tried calling the front desk, but no one answered despite my repeated attempts.I was eventually able to speak with a staff member who promised that a manager would contact me by the end of the day. However, no one reached out. I called back in the evening and was told by another staff member that there was a managers meeting, which delayed their response. Additionally, my phone number had been entered incorrectly into their system, further complicating the situation.To make matters worse, I was offered "This Works" sleep sprays and some Marriott points as compensation, but my stay wasnt even logged into my Bonvoy account, so I received no points for my stay. The lack of care and follow-through from the management, combined with the theft of my belongings, left me feeling completely disrespected and frustrated.Do not stay here. Ive stayed at several Marriott properties in the past, but this experience in downtown ************ has been the worst by far. *** filed a police report and will be filing a formal complaint. I expected much more from a brand like Marriott.Marriott International, Inc.
Date: 09/20/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromMarcia H
Date: 09/14/2024
1 starMarcia H
Date: 09/14/2024
I booked a 5-night stay at the ************* in ************* starting August 29th for my family. My husband couldn't join, so he provided his Marriott Bonvoy card for the payment. We were there to move our daughter into ********, and my son flew in from *** to assist. I reserved a 2-bedroom suite to accommodate everyone.Upon check-in, ******* *., the ************** Supervisor, refused to accept the card as it wasnt in my name, even after my husband called and authorized its use. ***** ***********, the Operations Manager, stated their location operates differently and suggested canceling the reservation rather than offering a solution, despite knowing my son was arriving. After some back and forth, I managed to cover one night on my card and requested the remaining nights be held until the morning. However, we specifically wanted to use the Marriott Bonvoy card for points.The next morning, ****** at the front desk tried to resolve the situation but gave me a higher rate, citing increased prices. After showing my original reservation, she adjusted it and even told me Id receive one free night. However, I later noticed a $300 charge, which was explained as the cost for the free night that had been granted.Throughout the process, ***** displayed unprofessionalism, prioritizing cancellation over resolving the issue. I informed her that I would be reporting the incident. Shortly after, she called my husband to inform him I was no longer welcome at the hotel and that I needed to leave by the next daymy birthday. That evening, I found myself locked out of my room, only to be handed new keys at the front ******* a loyal Gold Elite Marriott member, I expect better service and professionalism. We would appreciate being awarded the points we missed out on by not being able to use the Marriott Bonvoy card, as well as any additional compensation for the inconvenience we experienced.Marriott International, Inc.
Date: 09/17/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromdoug M
Date: 09/13/2024
5 starsdoug M
Date: 09/13/2024
I am so Impressed with with the outstanding customer service the young staff members of the Marriott *****************. ***************** for the ************** Employees Quick and effecient and full Service. Had Dinner at ********* The customer Service From the Front End to Cooks in the kitchen help with foods I can eat . And managers making sure everything was Satisified. The hotel room very nice,comfortable. I have enjoyed my stay here. I look forward to staying here for future vacation stays I am very impressed with the most efficiant, ***************** at the **********************************************. sincerely , ******** ***** Mr. ******Marriott International, Inc.
Date: 09/14/2024
Marriott International, Inc. appreciates you taking the time to provide your positive feedback regarding your experience. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromAntoinette J
Date: 09/10/2024
1 starAntoinette J
Date: 09/10/2024
Beware!!! The Marriott ******* will quote you one price but will charge you $100.00 more a night for either damage that might happen to the room or because they say its a credit card hold, I still dont know why because they cant get the lie right but it will take them 5-7 days to charge you the correct amount and you will see it on your bank statement before you even check out the hotel. Be prepared to put in a dispute with your bank.Marriott International, Inc.
Date: 09/11/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromAlexander K
Date: 09/03/2024
1 starAlexander K
Date: 09/03/2024
Marriott violates California Rest break laws and doesn't pay it's employees. Marriott does not have a system with their management and staff to ensure they receive their rest breaks and they don't pay their employees for their missed breaks. This data can be tracked. It can be tracked by every employee who doesn't have any paperwork or statements for their missed rest breaks. Rest breaks are easier for Marriott to deny because they aren't tracked. However during busy periods when employees sign waivers or receive compensation for their missed 30 minute meal breaks, Marriott doesn't account for the other two rest breaks they owe employees compensation for by law. On major holidays and during busy time frames due to increased business volume Marriott's rest break violations can most easily be tracked. Instead of 1 break violation being owed the employee is owed 2-3 or more if pushed into overtime. Again the rest breaks are over looked because employees aren't required to clock out and track this data. The only way employees get paid for their lost wages is if they complain. Employees are forced to confront Marriott's management instead of Marriott following the law, ensuring breaks are given, and compensation that is owed is payed. It's a system going on for years and unfortunately the law only let's employees claim or dispute the past 3 years. So anyone who has had money stolen by Marriott past the 3 year window is lost. Let it be known that Marriott is violating California rest break laws. Marriott is not providing required rest breaks under the law and even more concerning is the wage theft Marriott engages in by not paying it's employees for lost wages from missed rest breaks.Sadly the only way to correct this is by going through the **** Court System. Marriott's tactics are to deny claims. I would encourage all Marriott employees past & present experiencing this to file a class action lawsuit or individual lawsuit. Marriott has stolen your wages.Marriott International, Inc.
Date: 09/04/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromPhyllis S
Date: 09/01/2024
1 starPhyllis S
Date: 09/01/2024
First, I want to say the ******* ************ has always been a 5-star experience for me and my family. We stay at the property every Christmas and summer. However, what happened to me yesterday should never be acceptable at any resort, and the individuals involved should have been banned.I was attacked by five women at the pool for no reason. Its common for everyone to claim a chair by leaving a towel on it. There was a group of about 19 people in one cabana. One of the women passed by several chairs and decided to have her wet daughter sit on my chair so she could apply sunscreen. I politely asked her not to let her daughter sit there. She became agitated and asked what I was going to do about it. The little girl got up, but her mother pushed her back down and told her not to move. I repeated my request, explaining that her daughter was wet, and again asked her not to sit in my chair.The situation escalated quickly as the woman began calling me vile names. When I started recording a video due to her aggressive behavior, she attempted to grab my phone but couldnt take it from me. I told her not to touch me, and she responded with more aggression, asking, What are you going to do? I informed her that I would call *********** this time, five of her friends approached, cursing at me and physically confronting me. I repeatedly told them not to touch me, as they had no right. I feared for my life because there were seven of them, and they appeared to be ******************** arrived and took statements the women lied, claiming I had attacked the child. I asked security to review the cameras because their accusations were false. The head of security made me feel like I was the aggressor, even though I hadnt touched the child. His behavior was unacceptable, and I believe he might have known the people involved. Since the resorts security failed to protect me, I had to call the police. The police reviewed the video and allowed me to file charges.Marriott International, Inc.
Date: 09/03/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromIbrahim D
Date: 08/30/2024
1 starIbrahim D
Date: 08/30/2024
I booked a room with a King bed and a Queen sofa bed for my wife and I and our two teenage boys at the Natick Courtyard Marriott. I prepaid for the room and checked-in online early because I knew we would be arriving late. However, when I got there they didn't have the room I booked and gave me two choices, either drive half an hour to another hotel or take the room they had (with a single bed) and be comped for the booking and breakfast. It was really late and my wife was ill and hadn't come with us so I decided to take the comp and share a single king bed with my two teenage boys. I did get the comped breakfast after some back and forth in the morning but almost a month later I still have not been comped for my stay. I have reached out to the hotel on several occasions and nothing. I have contacted ****** customer service and they have not been helpful. This is terrible customer service! I would rather not have been offered the comp than been made a promise that they clearly never intended to keep.Marriott International, Inc.
Date: 08/31/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.
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