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Marriott International, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 336 Customer Reviews
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Review fromLulit T
Date: 08/27/2024
1 starI am writing to express my disappointment with our recent stay at * ***** ****** *****, which did not meet the standards expected of a 5-star hotel. We reserved two rooms from 08/17/2024 to 08/20/20/2024 using the Marriott Sister or Brother discount and an associate employee ID. Upon arrival, we were told an Explorer form was required, which we were unaware of. Despite presenting the associate employee ID, the front desk insisted that without the form, our reservation could not be honored and needed to be canceled. We were forced to make a new reservation at a much higher rate, with no alternatives, leaving us feeling cornered and unfairly treated. After checking in under the higher rate, we escalated the issue to management, who assured us that presenting the Explorer form at checkout would allow the hotel to honor the discounted rate. We did this, yet the final charge still reflected the full rate, which is unacceptable. Moreover, I never received a cancellation email for the original reservation, nor did I receive a new confirmation email. The only confirmation emails I have are for the initial reservations. Despite multiple requests, I have not received a receipt for our stay. It is concerning that a hotel of this caliber lacks an automated system for sending receipts, adding to my dissatisfaction. The handling of our reservation was unprofessional and inconsistent with W South Beach's high standards. The failure to send confirmation and receipt emails reflects poorly on the hotel's management. Given these issues, I believe the hotel should honor the original discounted rate. The inconvenience and stress caused by the hotel's mismanagement significantly impacted on our experience. I request a review of our stay, correction of the charges to reflect the discounted rate, and a full receipt. I urge the hotel to address these service issues to prevent future guests from facing similar challenges. I look forward to your prompt response and satisfactory resolution.Review fromMimi Y
Date: 08/27/2024
1 starMimi Y
Date: 08/27/2024
Terrible experience. Firstly, I was overcharged for my stay. The hotel's pricing transparency is clearly ********** a loyal Marriott Bonvoy member and Marriott credit card holder, I was shocked when the front desk *** refused to accept my Marriott credit card as payment, despite having it on file! This is unacceptable and I was appalled by the ***resentative's insistence that I provide an alternative payment method, despite my ***eated explanations of my membership/card benefits. I expect a higher level of service and recognition of my membership benefits, especially when using my Marriott credit card at a Marriott property.Furthermore, the pool was closed during my visit, which was a major letdown. What's even more egregious is that there was no mention of this on their website or during the booking process. It's unacceptable to advertise amenities that aren't available.The most disturbing aspect of my stay was the hotel staff's behavior. Unfortunately, I encountered rude and racist treatment from the staff, which made my stay even more unpleasant. Their attitude was unapologetic and unaccommodating, showing no effort to make me feel welcome or valued as a customer.The hotel failed to meet my expectations in terms of pricing, amenities, and customer service. The discriminatory behavior I encountered is unacceptable, and I will not be returning to this hotel. I would advise others to reconsider staying here and explore alternative options.Furthermore, When I tried to reach out to Marriott to discuss this matter and rectify the situation, I was met with a complete lack of concern and disrespect. Instead of apologizing and offering a solution, the ***resentative threatened to close my account! I was horrified by this ***********'s unacceptable for a ***utable company like Marriott to treat customers in such a manner. The lack of empathy and understanding is staggering. I've never experienced such a blatant disregard for customer satisfaction.Marriott International, Inc.
Date: 08/31/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromKathryn B
Date: 08/26/2024
1 starKathryn B
Date: 08/26/2024
I checked into the **************************** that is one of Marriott's international resorts on 7/11/2024. I checked in and proceeded to tour the resort. The next day I woke up with what I thought were mosquito bites. It was two or three red bumps but over the remaining days I was covered from h ead to toe in multiple bites all over my body. I went to the concierge and complained. I asked for a different room and was informed that they didn't have any available. The concierge stated that he would send someone to inspect the room. No one ever came. The bumps itiched and some blistered. I couldn't enjoy the beach because I looked like I had the chickenpox. I went to one of their restaurants and they had ran out of the dish I wanted. I had never heard of a resort running out of food!!!By the time I got home in **** I had to go to Cleveland Clinic express care. I was examined by the doctor and he informed me that the bites are not from a mosquito but BED BUGS!!!! I was prescribed medications and I am still healing. The bites have left scars.Marriott International, Inc.
Date: 08/31/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromCRYSTAL P
Date: 08/26/2024
1 starCRYSTAL P
Date: 08/26/2024
came down for a soccer tournament, hotel would only offer discount if 2 nights were booked, even though we didnt need 2 nights because of game times; therefore I had to pay a full rate. paid $300 for 1 night, for a standard room that did NOT even include breakfast. Way over priced for just a basic room. there were dozens of kids staying at that hotel and they could not even offer a breakfast for the rate that we paidMarriott International, Inc.
Date: 08/31/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromWilliam B
Date: 08/20/2024
1 starWilliam B
Date: 08/20/2024
I was sexually harassed by valet, I was met with intimidating and sexual posture from multiple valet team members. After attempting to avoid the situation I was forced to speak up because of discomfort I felt as customer. When I asked if there was a problem I was met with hostility from security who attempted to switch the narrative and in an attempt to assassinate my character and switch the narrative. I was then approached by management who even further authorized the propaganda. I was met with a list of questions in an attempt to band me from the property when I was simply off to the side waiting for a presidential event. When I spoke about the event I was laughed at by management in disbelief. He also attempted to gather information about my campaign team in order to affect my career in a negative way. then he raised his voice and began to swear at me after I told him it was a case of discrimination. When I explained my situation to management he attempted to correct me about my discomfort saying that I had no right to speak up about the sexual harassment as if I was just supposed to tolerate the discomfort. I asked the valet if there was a problem then the next question was what is the problem in an attempt to resolve the situation and get back to being comfortable. But the valet approached other valet members in an attempt to gather and intimidate. As a guest I feel very uncomfortable and emotionally abused about the situation. And I would like this issue addressed and resolved.Marriott International, Inc.
Date: 08/26/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromLasonya H
Date: 08/19/2024
1 starLasonya H
Date: 08/19/2024
Hello everyone. Well my case is a little different, however, it is similar to their greed at ******************************************************* Bonvoy in *********, ***************** put me here due to a burst pipe under the foundation of my home. I checked in May 10, 2024. I was never asked to put on file any credit/debit card, regardless of me often at the front desk to purchase drinks and chips and get more keys made. On August 16, 2024, the lady at the front desk walked up to me as I left the breakfast area and stated that I needed to put a card on file. I told her I would be back. It was approximately 730a. I went back to my room and then completely forgot. I had an up-and-coming catering business where I had an anniversary catering for 25ppl in ***********, ***, one hour and 45 min away from *********, **. This event had been reserved since May 4th. Additionally, I was assisting with a catering at ********************************** Center that day. Back to the story, I continued to get calls from the hotel but didn't notice the number nevertheless, once I got a moment, I answered. It was the lady at the front desk and she was very persistent to me putting a card on file and it must be done by 1200a. This was no problem, however, I was at work but reassured her I would as soon as I got off. I made it back to the hotel at approx 1130p and the man at the front desk had me enter my card into their pos system. I did. He stated everything was successful. I went back to my room and went to sleep. I woke up to check to see if I was paid from my previous job and ALL my money was gone, except for $90. I went to the front desk and was told that there is a $20 a day payment that they hold. I never was told this but I would get it back when I check out. I told the clerk I needed that money because I had to travel to do a catering (18 Aug) this day. She stated their was nothing she could do until Monday. Nevertheless, I had $90, I THOUGHT, until I tried to get $40 worth of gasMarriott International, Inc.
Date: 08/20/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromNicholas D
Date: 08/14/2024
1 starNicholas D
Date: 08/14/2024
I recently stayed at the Westin ********** and was deeply disappointed by my experience. Upon arrival, I found a hand towel with what appeared to be blood under one of the pieces of furniture in my room. I reported this to the management, hoping for a full refund, but instead, they offered me ****** points, which felt inadequate given the situation. The response from ********************************************, and ********************* was unsatisfactory and left me feeling concerned about cleanliness and safety. Given this experience, I would recommend considering other hotels in the area for a cleaner and more reliable stay.Marriott International, Inc.
Date: 08/20/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromTimothy g
Date: 08/12/2024
1 starTimothy g
Date: 08/12/2024
They have ads that run on aps, these "ads by Renaissance hotels" ads have fake close buttons, so when you hit close it takes you to their site. I'm tired of having no recourse when these scummy advertisers do c*** like this. I will never use Marriott because of this.Marriott International, Inc.
Date: 08/14/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromDawn L
Date: 08/12/2024
1 starDawn L
Date: 08/12/2024
This hotel is disrespectful to female professional travelers in my experience staying there for three nights in June 2024. I hung a towel over the "art" in the bathroom so I did not have to confront soft **** every time I used the toilet. I wrote a polite, respectful letter to the store manager after I checked out and this was ignored until two weeks later when I elevated to a higher level in the Marriott organization. That resulted in two robo-responses telling me they "took my concerns seriously" and in no way demonstrated that any human person had read my letter. I will not stay at any Marriotts again in the future.Marriott International, Inc.
Date: 08/13/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review frommichelle c
Date: 08/12/2024
1 starmichelle c
Date: 08/12/2024
On 7/26/24 nothing was said that the pool or the hotel was under construction it was noisy. I was on a business trip, I had to wait in between the noise to work. Also the gas pipe was broken and didnt have any hot water. Then on top of that I dont get that email until an hour after I checked in about the hot water. If I knew the hotel was under construction I would have not booked and nothing was said on the website. I would like to have the general manager to call me or email because this was an unpleasant experience. I have been getting emails from customer service but noting is being done about a credit on my credit card. I don't want points because that will not get me anywhere with the headaches that I got from that first day. VERY DISAPPOINTEDMarriott International, Inc.
Date: 08/13/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.
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