Reviews
This profile includes reviews for Forbright Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 70 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromFRANCES F
Date: 08/29/2024
1 starFRANCES F
Date: 08/29/2024
I am doing my research to open a saving account here but after read off of the reviews here realized that the web is lying since they are selling this Bank as the best out there.
Forbright Bank
Date: 08/30/2024
Hi *******, thank you for your continued interest in Forbright! We are sorry to hear the reviews listed here have deterred you from considering an application with us. We understand your concerns and would love to address them along with any questions you may have in hopes of restoring your outlook. You may reach out to us at anytime by emailing ****************************************** or calling us at **************, Monday to Friday, 8 a.m.-8 p.m. ET, with the exception of holidays. Rest assured, in addition to being FDIC-certified, we have received several reviews from accredited sites like BankRate, MoneyRate and GoBanking. You can explore these reviews at the bottom of our Who We Are page here: ***********************************************************. Thanks again for sharing your thoughts - we hope to hear from you soon!Review fromPamela W
Date: 08/27/2024
5 starsPamela W
Date: 08/27/2024
After being denied to a HYSA at a local bank (********************, 5.25 APY), I wanted to test another bank to see if I will get denied. After 10 minutes after getting the denied email from ********************, I have applied and gotten approved thru Forbright Bank, 5.30 APY. Both banks had identical questions, same requirements to meet when completing the application. I have no overdraft, credit score at 3 credit bureau are over 820, no credit freeze, no security freeze, pay bills on time, $0 balance on 2 credit cards and overpayment on 1 credit card, etc.Loving Forbright Bank. For me it take 4 days out of 5 days for my money to be transfer between my bank regular saving account to ********************** HYSA. Both financial institution go thru security of the money being transfer is from a real person, real account and not a fraud thus the reason it take up to 5 days for ACH transfer.Calling **************** and speaking to Suki, Cat and **** are awesome. These ladies provided answer to my questions and more. The ladies have provided me an update with a date when the money will be available to my Forbright Bank account. When calling customer service, I am connected less than 10 minutes. The mobile app is easy to use and to navigate.Forbright Bank is a win. I am very happy with my Growth Savings Account that I have applied and have been approved for a second Growth Savings account as ********************** does not have buckets yet. After calling customer service and speaking to ****, I was informed Forbright Bank will be looking into having buckets within the Growth Savings account in the future In the end everything happens for a reason. I am a happy customer of ********************** that focus on sustainability coming from a licensed architect, LEED BD+C.Forbright Bank
Date: 08/29/2024
Hi ******, this makes our day! Thank you for taking the time to share your experience banking with Forbright. Were delighted to hear youve found using our Growth Savings Account to be easy, convenient and secure. We are always looking for ways to optimize the customer experience and feedback like yours helps support the implementation of new features like savings buckets! If there is anything else we can do to help, please do not hesitate to reach out. Thank you for being a valued member of Forbright Bank and joining us on our shared mission towards a brighter future.Review fromSandra M
Date: 08/22/2024
5 starsSandra M
Date: 08/22/2024
I opened my account several months ago and have had no issues. I do my banking on line and everything has been working smoothly. Great interest rate!Forbright Bank
Date: 08/23/2024
Hi ******, thank you for taking the time to share your experience with us. We're so glad you've found banking with us to be a seamless process and have taken advantage of our competitive interest rate! Please don't hesitate to let us know if you have any questions or concerns. Thank you for being a valued member of Forbright Bank.Review fromJudith I
Date: 08/20/2024
1 starJudith I
Date: 08/20/2024
BEWARE OF SERVICE ALERTS!This bank automatically renews CDs without notifying you until the 10-day option to withdraw your money has passed. Hidden deep within its website is a menu item listed as "Settings." Drill down to "Alerts," and there you will find "SERVICE ALERTS." ONLY IF YOU PHYSICALLY CHECK THE BOXES TO SEND YOU A TEXT OR EMAIL WHEN YOUR CD IS MATURING WILL THEY NOTIFY YOU. I learned this after they had renewed my CD at a much later rate.Forbright Bank
Date: 08/21/2024
Hi ******, thank you for reaching out. We sincerely apologize for the experience in regards to our CD renewal. We value your feedback immensely, and will share this with our team to optimize the experience going forward. While you must opt in for our email notification, this notice is also automatically sent via physical mail to the address listed on file. Customers then have 10 calendar days to determine if you would like to close or change the term. If you let it rollover, it will do so for the same term and whatever the current interest rate is at the date of maturity. We hope we were able to address your concerns. If there is anything else we can do, you can the option to call us at **************, send secure message via your online banking, or email us at ******************************************* Our team is available Monday through Friday, any time between 8 a.m. to 8 p.m. ET with the exception of holidays. Thank you for your continued patience and being a valued Forbright Bank customer, we look forward to speaking with you.Review fromRay J
Date: 08/12/2024
2 starsRay J
Date: 08/12/2024
WARNING! - This company is legitimate but watch out. They are a hot mess. I invested in a 9 month CD. The rate was good but their system and customer service is a joke. You can't do anything except see your account information online. You have to call or email for any service or help. Their CD automatically reinvests whether you want it to or not. I did not so I waited on hold to request closure rather than reinvestment. I FINALLY got though to a representative to request my CD closure upon maturity and they had to send me a document to be signed and returned. I did this but when the CD matured a month later, they automatically reinvested my money for another 9 months without my permission and contrary to my signed form submitted to them!!I waited on hold again and asked that my money be returned to me as agreed. I explained that I had requested closure and she said she could see the agreement in their system but could not explain why the money was not returned to me but reinvested instead. When I told her this was not acceptable and asked to speak to a manager, she said "hello? can you hear me?" and hung up on me.BEWARE - UNSCRUPULOUSForbright Bank
Date: 08/13/2024
Hi ***, thank you for sharing your recent experience with us, as we sincerely apologize for any issue this has caused you. It's certainly not what we like to hear, nor is it a representation of the service we strive to provide to our customers. It is correct that when a CD reaches maturity, the account holder will receive a notice and have 10 calendar days to determine if they would like to close the CD or change the term. If the CD rolls over, it will do so for the same term and whatever the current interest rate is at the date of maturity. Please note when the CD is nearing it's maturity date, it does show the newly updated maturity date, however this does not indicate it has been automatically renewed and you still have 10 calendar days to make a decision. We apologize for any confusion this may have caused, and value your feedback as we are always looking for ways to optimize and improve our customer experience. Our records do indicate we received your signed CD Closure Request (Multi) and ACH Authorization Form on Saturday, August 10th and your account was closed on Monday, August 12th. Should you need any more assistance, our customer service team is available Monday-Friday, 9:00am to 8:00pm ET with the exception of holidays. You may also reach out to our team directly by emailing ******************************************* Thank you for your continued patience, and being a valued member of Forbright Bank. We look forward to speaking with you soon.Review fromIan M
Date: 08/12/2024
1 starIan M
Date: 08/12/2024
I opened a high interest savings account with ********************** on 8/4/24 and after attempting to deposit a check online and not being able to find out how, I sent a message to the customer service team on 8/8/24. I still have not heard back from them on 8/12/24 so I decided to call the customer service line. After a very long time on hold I still have not connected with a representative after two attempts to call. At this point I do not trust the Bank and the way they run their business. I will refrain from depositing the rest of my funds and close my account. I would highly recommend others select a more reputable company to deploy their funds with as they don't seem to have a desire to assist their customers.Forbright Bank
Date: 08/13/2024
Hi ***, thank you for sharing your experience. We are so sorry to hear this, as we pride ourselves in providing great customer service and apologize we fell short. As it turns out, we do not have the ability to accept direct check deposits, but are able to accept ACH payments or unlimited transfers from your Checking account, which is available through your online banking portal. Transfers can take 1 to 3 business days to complete and can vary dependent on your financial institution. Additionally, we'd love the opportunity to address your concern and will have a member of our team reach out to you directly based on the contact information provided here. We sincerely appreciate your continued patience and for being a valued member of Forbright Bank.Review fromDonald E
Date: 08/02/2024
1 starDonald E
Date: 08/02/2024
I have called ForBright Bank and sat on hold (it seams like forever). I would think they would have a call back service if they are busy. Sometimes spending some money on customer service will mean the happiness and retention of customers.Forbright Bank
Date: 08/05/2024
Hi ******, thank you for sharing your feedback. We sincerely apologize for the issues getting in touch with us. We value your feedback and are always looking for ways to optimize the customer experience. Due to a recent uptick in call volume, we are experiencing delays at our call center.We appreciate your time, patience, and understanding as we work through this sudden increase in volume. If you are still in need of additional service, we encourage you to reach out to us at ****************************************** for online CDs and ****** Services and ****************************************** for our Growth Savings Account. We hope to hear from you soon.Review fromDeidre W
Date: 08/01/2024
1 starDeidre W
Date: 08/01/2024
Forbright Bank attached a UCC filing to my neighbors property and attached my property to the filing in error. They will not answer my emails and are of no help as far as working with me to get this matter cleared up. It is their error and it is holding up my entire life at this point. I cannot get a loan on my own property because they have attached it to my neighbors property and filed a UCC filing on her property. The property wasnt even her property when they filed it. I have no solar panels, no solar pane system, nothing like any of that and I am not the debtor and I just want my property released so that I can move forward. They are absolutely no help. Will not return a call, will not return a email. I do not recommend anyone doing business with them. I am not even doing business with them only trying to get them to fix their mess up.Forbright Bank
Date: 08/02/2024
Hi ******, thank you for reaching out. We are sorry to hear you were unable to get in touch with a member of our team and understand your concern. We would love the opportunity to make this right. We will have a member of our team reach out to you using the contact information provided to best resolve this issue for you. We hope to hear from you soon.Review fromMr B
Date: 07/06/2024
4 starsMr B
Date: 07/06/2024
My CD was easy on-line and didn't have to jump thru hoops to apply which I appreciate at 70 years old and my statements/earned interest show after each month-end, so I can print or not for my paper file. No issues in 7 mos...just compound interest, my best friend!Comparing "bad reviews" to Forbright, check out lending Club" via ***************** fyi.Forbright Bank
Date: 07/08/2024
Hi, thank you for taking the time to share your recent experience banking! We are delighted to hear you found our CD to be both efficient and effective, we will be sure to share your feedback with our team. We value you as a customer and thank you for choosing to bank with Forbright. Please don't hesitate to let us know if you have any further questions or concerns.Review fromTanya G
Date: 07/01/2024
1 starTanya G
Date: 07/01/2024
***************** I don't think they have that department. My first call to them has resulted in a half hour hold time. I'm writing this while I'm on hold for a simple technical issue with their website. I can't access my account online. I don't know how long this hold will go on but who has time for holds this long? It's time I can't get back. *******. If you want a bank that answers their phone, you may consider other banks.Forbright Bank
Date: 07/02/2024
Hi *****, thank you for reaching out. Our sincerest apologies for your experience and know we understand your concern. As calls are answered in the order which received and due to a recent uptick in call volume, we are experiencing delays. Our goal is to always provide our customers with a timely responses and great service.We appreciate your time, patience, and understanding as we work through this sudden increase in volume. If you are still in need of additional service, we encourage you to reach out to us at ****************************************** for online CDs and ****** Services and ****************************************** for our Growth Savings Account. We hope to hear from you soon and thank you for choosing to bank with Forbright.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.