Reviews
This profile includes reviews for Forbright Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 70 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJOHNNY H
Date: 11/09/2024
5 starsJOHNNY H
Date: 11/09/2024
I have been with this bank, and I have had questions, and the staff was very kind answering them and so far, the bank has been awesome. If things change then my review will as well but it has been good for me. A+
Forbright Bank
Date: 11/12/2024
Hi ******, thank you for sharing your experience with Forbright Bank! This makes our day, we're delighted to hear you're enjoying banking with us and the top of the line service we aim to provide. Please don't hesitate reaching out to us if you have any questions or concerns regarding your account. Thank you for being a valued member of Forbright Bank, we look forward to continuing to serve you.Forbright Bank
Date: 11/12/2024
Hi ******, thank you for sharing your experience with Forbright Bank! This makes our day, we're delighted to hear you're enjoying banking with us and the top of the line service we aim to provide. Please don't hesitate reaching out to us if you have any questions or concerns regarding your account. Thank you for being a valued member of Forbright Bank, we look forward to continuing to serve you.Review fromJoe G
Date: 11/07/2024
1 starJoe G
Date: 11/07/2024
Requested my data be deleted and was promptly denied over the phone. I closed my account and was no longer doing business with the bank yet they cited their 7 year data storage policy as sufficient. I escalated and was promised an email follow up same day. Never received an email and have yet to hear back after further escalation.
Read the reviews, customer service is poor and untrained. I urge you to look elsewhere for better privacy and security of your information.Forbright Bank
Date: 11/14/2024
Hi ********, thank you for sharing your experience with Forbright Bank. Our team has informed us you have been in communication regarding this matter. We are saddened to hear you have closed your account - if you'd like to provide further feedback regarding your experience, please do not hesitate to let us know. You can reach us at **************, Monday through Friday, any time between 8 a.m. to 8 p.m. ET with the exception of holidays. You can also email us at ******************************************* Thank you for your continued patience and your time with us at Forbright Bank, we look forward to speaking with you soon.Review fromLAN Q
Date: 11/01/2024
1 starLAN Q
Date: 11/01/2024
I tried to transfer my fund from Forbright growth savings to my ***** checking before closing the account. It has been more than 3 weeks and they still refuse to transfer my money even I gave them the ********** statement as requested. I also have my ********** representative talking to them on the phone. I dont why I can transfer fund from ********** to their bank, but cannot transfer back in the same account ?I lost my opportunity to invest for something else because of their delay.They ask if I want a check, they will forfeit all my interest.This is saving account, not cd, and I dont get any bonus to open this account.None of banker explained clearly and keep asking me to send other bank statements and I did. Still nothing is ********* I need my lawyer to help me out for this?Forbright Bank
Date: 11/04/2024
Hi Lan, thank you for sharing your recent experience. This is certainly not what we like to hear nor is it a representation of the customer service we strive to provide. Our customer service team confirmed that you have been in communication with them regarding this matter. While we aim to meet a 1-3 business day window for transfers, there are internal or external factors which may cause delay. Please rest assured, the safety and soundness of your account are the utmost importance each transaction is individually reviewed prior to its completion. As we value your feedback immensely, we have shared this with our team to improve the experience moving forward and sincerely apologize for any inconvenience this has caused you. If there is anything else we can do, or if you wish to provide further feedback you can reach our team at **************, or email us at ******************************************* Our team is available Monday to Friday, any time between 8 a.m.- 8 p.m. ET with the exception of holidays. Thank you for your continued patience and being a valued member of Forbright Bank.Review fromRobin D
Date: 10/10/2024
1 starRobin D
Date: 10/10/2024
I opened an account for my grandson, who is in another state, so he would have money, when needed. It took me days to link my account in ** to ********. No where, did I read that I needed to make a savings account as well. Once I got my deposit made, they closed the account the next day! Because I hadn't added money to the savings account. So now I have to find another bank and start over...in a hurry, because my grandson, needs money to eat.! Plus I had been in the hospital. I was sent an email, giving me 2 days to deposit into savings. 2 days!! Thank you forbright for not even giving me a chance to add money. Or considering that something could happen. You do realize ************** and ************** was destroyed, right???Forbright Bank
Date: 10/11/2024
Hi *****, thank you for sharing your experience. We sincerely apologize for your recent experience and are saddened to hear you have been impacted by the hurricanes. Our customer service team has informed us you have since been in communication regarding this matter and the external holds. We thank you for your continued patience, understanding. If you still require assistance or wish to provide further feedback, please visit our Contact Us page to get in touch with a member of customer service team: ********************************************************Review fromConsumer C
Date: 10/09/2024
5 starsConsumer C
Date: 10/09/2024
This bank is great! I don't understand the people who left bad reviews, their complaints are unrelatable. Bank actions have been executed in a timely way as expected, no delays or issues, and the customer service is good, too. Five stars, each one earned. Would move my money out if I found a better rate, but otherwise, it seems good for now to park it here.Forbright Bank
Date: 10/10/2024
Hi *******, thank you for sharing your experience with us. We are delighted to hear you have found banking with us to be a seamless process. We pride ourselves in providing great customer service and competitive rates and your words serve as testament. Thank you for being a valued member of Forbright Bank, we look forward to continuing to serve you.Review fromRichard O
Date: 10/04/2024
1 starRichard O
Date: 10/04/2024
Do not put your money into an account in this bank. Deposits are easy, withdrawals are next to impossible. They are the worst at customer service.Forbright Bank
Date: 10/07/2024
Hi *******, thank you for sharing your recent experience. This is certainly not what we like to hear not is it a representation of the customer service we aim to provide. We value your feedback immensely. Please rest assured, we have shared this with our team to optimize the experience going forward.Our customer service team confirmed that you have been in communication with them regarding this matter. If there is anything else we can do, or if you wish to provide further feedback you can reach our team at ************, or email us at ******************************************* Our team is available Monday through Friday, any time between 8 a.m. - 8 p.m. ET, with the exception of holidays. Thank you for your continued patience and hope to speak with you soon.Review fromRenee C
Date: 09/18/2024
1 starRenee C
Date: 09/18/2024
I will never use Forbright Bank for a CD again. You are not allowed to transfer funds externally when your CD matures but must instead call customer service. You then have a long phone wait. When I got through, I had a nice phone rep who told me I needed to fill out a docusign form which she emailed me and it would take 3 to 4 days after receiving the signed form. Four business days later still no transfer of funds, so I call customer service again and they tell me my form was received but not processed and now it will take another 3 days to transfer my small $5,000 CD. I am glad I did a test run on a small CD before placing more money in this bank.Forbright Bank
Date: 09/27/2024
Hi *****, thank you for sharing your experience. This is certainly not what we like to hear nor is it a representation of the customer service we aim to provide.While we strive to have return of funds in a 3 to 5 business day window from the date of maturity notice receipt, there a certain internal and external factors that may cause delay. That being said, we sincerely apologize for the inconvenience and delay. We are saddened to hear you have closed your CD and value your time with us here at Forbright Bank. If you have any further questions or concerns, or if you'd like to provide further feedback regarding your experience, please do not hesitate to reach out to us directly. Thank you for your continued patience & understanding. We hope we can serve you again in the future.Review fromMichael Z
Date: 09/18/2024
1 starMichael Z
Date: 09/18/2024
Terrible! A CD matured at ************** and I gave them specific instructions using a Forbright bank form to transfer the money into another Forbright account. ********************** then proceeded to make an incorrect transfer to a different account altogether! The end result was that the transaction never went through. And because the bank has a 3 day waiting period every time a transfer takes place, I ended up losing nearly two weeks of interest. I then followed up and Investigated with the bank, who then reviewed the Forbank form. It was conclusive evidence that they screwed up. Forbright bank called it human error. And I lost 2 weeks of interest on my C.D that had matured in which I attempted to transfer it out to another account. It's the second time it happened. Now I simply use their high growth savings. And when they become no longer competitive, I will no longer bank with this company.Forbright Bank
Date: 09/19/2024
Hi *******, thank you for reaching out. This is certainly not what we like to hear, nor is it a representation of the service we strive to provide to our customers. We spoke with our customer service team who confirmed that you have been in communication with them regarding this matter and were able to come to a resolution. We sincerely apologize for any inconvenience and appreciate your patience and your feedback.Thank you for being a valued member of Forbright. Please do not hesitate to send us a secure message if you ever need anything moving forward.Review fromSusan F
Date: 09/17/2024
1 starSusan F
Date: 09/17/2024
I opened a joint account with my husband. The bank did not recognize his password and didn't even see him as the joint owner of the account. I attempted to add him to the account but there was a technical issue that wouldn't allow him to sign on We called numerous times and were told that the issue was sent to the technical division and they would call. No call. This is after spending a long time each time being placed on hold. Next day same issue, We ask to speak to a supervisor and were told that we would get a call back. No one ever called. Their customer service is horrible. A week later, after not resolving the issue that my husband was unable to access his account, I moved my money out and called to close the account. Now I was told that just today they fixed the problem. I no longer trust this bank and it was too little too late. This time I got a call back.Forbright Bank
Date: 10/11/2024
Hi *****, we sincerely apologize for your recent experience with our Growth Savings account. Our goal is to provide timely responses and great customer service we apologies if we fell short. We value your feedback immensely and are always looking for ways to optimize the customer experience. Please rest assured we have shared this with our team to work to ensure this does not happen again. We are saddened to hear you wish to close your account - if there is anything we can discuss to keep your account open, or if you'd like to provide further feedback regarding your experience, please do not hesitate to send us a secure message via your online banking. Thank you for your continued patience and we hope we can serve you again in the future.Review fromDennis L
Date: 09/03/2024
1 starDennis L
Date: 09/03/2024
Trying to close my account, Ive been on the phone for 30+ minutes, trying to return a message from the bank and trying to explain to the employee that my old bank is closed for two weeks now And was hung up on by the employee. I am trying to close my account and have ********************** to send my balance to my new bank. I have given the bank my new account number and routing number to send my balance to the new bank..Forbright Bank
Date: 09/04/2024
Hi ******, thank you for sharing your feedback. We sincerely apologize for your recent experience. This is certainly not what we like to hear and we would love the opportunity to further discuss your options and address any additional concerns. We have been experiencing longer wait times than usual as of late, but always have a goal to provide every customer with excellent, timely service. We have been in touch with our customer service team and will have someone get in touch with you shortly. If you'd like to reach out to our **************** team directly. Alternatively, you may email ****************************************** for additional support with your Growth Savings account. We appreciate your time, patience, and understanding and look forward to speaking with you soon!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.