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Business Profile

Sports

Bally Sports

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Bally Sports+ app is advertised as a functioning streaming platform. After a 5 month period of paying for and attempting to use the streaming platform, I have concluded that the product has been falsely advertised. After installing ****** fiber, and verifying that all other streaming platforms function properly, Bally Sports+ continues to cut out (constantly), and at times does not even start up. Having a background in media and app development myself, it is considered unethical business practice to go live (and charge money) for a product that does not meet its primary function.

    Business Response

    Date: 04/09/2024

    We have received an email from Mr. *************** and await his response to our questions regarding his account to verify his payment method. His request will be evaluated once he responds to our support team.

    Customer Answer

    Date: 04/29/2024

    Hello,

    Thank you for your help. The issue has not been resolved, as the business in question has not provided any explanation or good faith effort to remedy the issue. They are currently advertising/selling a product that does not function as advertised. I am one of many having the same issue. I thankfully have the time and patience to hold Bally Sports accountable for their practices.

    I would like to request that you please re-open this case until it is properly resolved.  

    Thank you,

    ***

    Business Response

    Date: 05/07/2024

    We have refunded Mr. *************** a month of service ($19.99) as an apology for the poor service. Please provide us the device model number and the exact error message or experience Mr. *************** is seeing in order for us to investigate and resolve this issue.

  • Initial Complaint

    Date:04/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one year subscription to bally sports+ on January 9, 2024 in order to watch St. Louis Cardinal spring training and regular season games. The app has never worked properly, even after numerous calls to Bally customer service, including not for the opening day game yesterday. I bought a one year subscription for $189.99 and given no performance of the app want the entire amount refunded to me.

    Business Response

    Date: 04/04/2024

    We cannot provide a
    refund to Mr. ********* due to the fact that her purchase was made through the ***** App
    Store billing system. ***** does not allow third parties access to their
    billing system to manage payments or refunds. Mr. ********* will need to contact *****.

    Customer Answer

    Date: 04/09/2024

    After numerous attempts, Bally Sports said they could not refund anything to me as that work had been outsourced to *****.  I contact them and they approved a prorated refund of $145 of the $190 saying they did not have the ability to retroactively get it all for me.  I am out of options and will look for a $145 credit in the future on my visa.

  • Initial Complaint

    Date:03/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never used a paid bally subscription. Approximately two years ago I had a free subscription to bally sports. From bally sports on my email address when I reset password I get authentication error app or c computer and phone. On TV when I attempt to try bally sports plus it is a duplicate email yet I cannot reset my password

    I cannot validate prior credit card use because someone put a fraudulent charge on it and I do not have the credit card #. You need to have somebody clear my email out please. I do jot want a new email address for this account

    I spent almost an hour on this with no resolution!

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a year's subscription to Bally Sports Midwest in order to watch Cardinal Baseball games that the app supports. I am now finding that you can't watch Cardinal games with a subscription through just Bally's. You have to have Bally's as part of a cable package to be able to watch the games. This is just for the Cardinals and not the other teams it offers. I want my money back because I paid for a service that isn't being provided. They are unwilling to do so because it is outside of a timeframe window. Had I of known that I couldn't watch the Cardinals, I would not have purchased it, since that was my main reason for doing so.

    Business Response

    Date: 03/08/2024

    We have processed a refund in the amount of $143.79 to Mr. Dowell.

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Bally Sports streaming service through ****** **** and canceled the service. They charged me for another month so I reached out for a refund and to ensure the service is canceled. Every time I email them they ask for new information to identify my account. I have reached out 4 times with a new request and am not making any progress. When I respond with the information they request the email is not acknowledged or replied to.

    Business Response

    Date: 03/11/2024

    Mr. ***** was informed that there was an active subscription tied to his email that was purchased through the website. The original subscription purchased through ****** **** on 4/9/23 was cancelled and has not been charged since. We have removed the subscription tied to his email and should not be charged in the future. We have processed a refund in the amount of $19.99 to Mr. *****.

    Customer Answer

    Date: 03/12/2024



    Complaint: 21394363



    I am rejecting this response because: the refund has not been received



    Sincerely,



    ***** *****

    Business Response

    Date: 03/21/2024

    Refunds may take 5-7 business days to appear back into customer's account based on their bank. We have processed the refund as shown in the attachment. We advise Mr. ***** to please check his account once more.

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My significant other and I share a Bally Sports account to watch our local games, which are exclusively broadcasted on the platform. In late 2023, the account stopped working due to technical errors on their part. The error in question was that my home zip code, which is used to determine the broadcasting market I am in, somehow changed from my home in Miami to New York. I was unable to access the platform altogether because of this. I attempted to change the zip code manually through the app and website, to no avail. Through messaging and email communications, my issue was never followed up on or resolved by their support team. While on the phone with their support team, they refuse, per their alleged policy, to not let customers speak to supervisors. My issues were never resolved, as each and every phone called would end with an abrupt hang up dial tone after being placed on hold for a few minutes. One support associate told me that my issue would be best resolved by cancelling my account and purchasing a new subscription on my own dime, without any credit or refund available, despite the issue being no fault of my own. I have purchased the streaming service for one purpose: to watch sports and other programming on the platform. My significant other and I have paid hundreds of dollars to Bally Sports and have not once come close to resolving the issue. This is a simple issue of Bally Sports and their parent companies not upholding their end of a contractual agreement to care and support

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was offered a trial membership and entered the code that I was provided. Bally Sport proceeded to bill me.

    I have tried to communicate with them, but they loop the conversation do not assist. Additionally, their customer service number is disconnected.

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Date of transaction = 11/02/2023 for $107.99
    -Service = Bally Sports+ Ohio, Fall Season Pass
    -open Customer Service ticket# ******** started 01/23/2024

    I paid for the above-mentioned streaming service to watch *** team ********* ********** games. To date their service has not worked for me. The app is downloadable on Xbox and on iPhone and neither have worked for me. After multiple times throughout the season trying to troubleshoot the problem on my own, I got fed up and used their Text service to get the issue resolved. The service rep had me go through multiple troubleshooting tricks and to no avail. I said that I want my money back then since their service does not work and I have not been able to watch a single game all season. I have talked to 3 different service reps and they all say they cannot refund me my money due to their no refund policy.

    I don't care if there is a no refund policy, I paid for a service and that service has not been provided to me. I want my money back!

  • Initial Complaint

    Date:01/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial of Bally Sports+ on November 1st, 2023. My free trial was to end on November 9, 2023. After that time I was logged out of the app on my television and had trouble logging in. I came to the conclusion it was because my free trial had ended. In reviewing my credit card statements on January 16, 2024, I discovered I have been charged $19.99 on November 16th, 2023; December 16, 2023; and January 16th, 2024. I immediately cancelled my subscription and then contacted customer service in the evening of January 16th to ask for a refund. I was told by the customer service representative to read their policy that they do not issue refunds.

    I am confident that if they are capable of viewing my account usage, they would see that I was not using let alone logged into my account during the timeframe I was being charged. I believe their free trial and logging me out of my account on my TV app was misleading and in bad faith. I would like a full refund of the three months of un-used service I was unknowingly charged. I am disappointed with the lack of customer service to make things right.

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one-year subscription to BallySports-WI for $189.00. It will expire Aug. 2024. I have been unable to log on since Nov.26, 2023. I think I have narrowed down the problem to my zip code listed on my user profile. It is listed as 00000. There is no such zip code. I have called customer service multiple times to get the problem resolved. I have been told to change it on line, but the website cannot be used to change it online unless I do NOT have a subscription. If a customer DOES have a present subscription, she is instructed to call customer service to have it changed. None could help. They said they had the correct zip code on their records. I have been unable to log in to the app since November. They will not let me quit and get a refund for the remaining contract. They seem to have no one available to fix it on their end. I would like to quit the service and get a refund, or get my profile corrected so I can use the app.

    Customer Answer

    Date: 02/11/2024

    I contacted Bally Sports once more. I get the impression they are running on a reduced staff who are unable to repair computer problems. The only thing I can do is accept that I can no longer use my app, and swallow my financial loss. Thank you for your efforts. ***** ***** 

Bally Sports is NOT a BBB Accredited Business.

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