Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Bally sports west app to watch the ** ****** They charge $20 a month, which is outrageous to begin with. When I watch a replay, because I have a life and cannot watch it live all the time, they show the final score on the timeline when you pause or fast forward. I brought this to their attention and complained via email and support MULTIPLE times. The last time I asked for a refund and they said no. I am not getting what I paid for, why would anyone want to see the final score of a game they intend to watch?! I have attached a photo for proof. I want a credit for the past 2 months and a credit for every month this is not fixed.

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a subcriber to Bally Sports Ohio. Because things have been tight financially, I decided to cancel my month to month subscription on Friday, December 1, 2023. The following morning I checked my email and to my horror, I had not cancelled but accidentally signed up for a $189.99 package.
  
  I immediately logged in to my account and actually cancelled it this time. I received an email verifying cancelation. I then called Bally Sports and explained. A representative assured me the account was cancelled and the pending charge in my bank account would "drop off" before it was processed.
  
  This morning, December 5, 2023, I logged into my bank acct and noticed the charge was now "processed" and had not fallen off as I was assured it would.
  
  So to summarize, Bally Sports charged me $189.99 for literally 8 hours of service and despite my complaint with their customer service and assurance from them that they wouldn't.

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I watch an LA Clippers game on Bally Sports, there is an issue. It usually takes 2-3 game restarts with slow fast forwarding each time (or rewinding & inadvertently seeing the score because the restart jumped to the end of the game). And a few times, such as last night's game against the Pacers, it ended with 3+ minutes still left in 4th quarter! It is so embarrassing when I have friends over and we have to go through this. One time last month, we had 3 couples over to watch (I think it was against Lakers) and it didn't stream at all. When I called customer service the next morning, they said, "Oh yeah, the service was down, we've been getting complaints all morning. I've been giving out credits to people who pay monthly but we cannot do anything for you since you're on an annual plan." What??

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . I signed up for a new Bally sports plus account tonight so that I could watch the game on my main TV for a party il hosting. Placed order on my iPhone.
  
  When I try and login to the Bally App on my ****, I get an error that says my login doesn't work. I confirmed 10 times that it is the exact same email and password as I used on my the Bally app on my iPhone.
  I dealt with 5 different reps, did 2 plus hours of tech support, and couldn’t get the service to work.
  
  Their reps have told me many times they have a “no refund” policy however I am not getting the service I'm paying for, and need a refund. The total cost is only 89.99, but at this point it’s the principle.

• Initial Complaint

  Date:12/17/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2023, I renewed my Bally Sports subscription. The intent of the subscription is to stream my local sports teams, specifically the Dallas Stars.
  
  Over the course of the past 2 months, the application and service has been atrocious. The abysmal performance has even been acknowledged by the company on November 4th via email.
  
  It is now December 15, 2023, and problems still exist. I have had to contact support on multiple occasions. One occasion I secured 7 days added to my membership due to the problem. As I type this complaint, the Bally application is once again not functional. I am not contacting support this time, because it has not solved the problem.
  
  I am not necessarily regretting my purchase. I want access to the Stars game. My frustration is centered around the fact that ********/Bally have not provided the service to which they advertised. It’s public knowledge they are experiencing financial struggles, and likely due to the struggles are holding customers money hostage.
  
  The company has acknowledged problems in a public email. I have documented the problem in each support contact.
  
  The intent of the product is for me to stream local sports. I am currently unable to do so. I have done the trouble shooting as requested and it still does not work.
  
  I demand at least a 75% refund for the product, but still maintaining access. Bally also needs to be up front of their technical struggles and provide a warning when purchasing that they currently can not provide the service to a preferred level.

• Initial Complaint

  Date:12/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up and was charged 19.99 and could not login. I contacted the business the day of transaction and they told me they could not locate my account and did not see anything under my email address I provided . So I tried enter my info again and was charged again. I called and explained I was still double charged and the person on the phone told me I only had one account one charge. The business told me to contact my bank institution which I did. They clearly saw the double charge and offered me a 19.99 credit. I received a letter saying the charge is accurate. So I Contacted bally sports again and this time they looked me up using my debit card and we’re able to find I was in fact charged twice once because of a typo in the email instead of saying *****.com it said *****.con which is not a real domain nor a real email address. So I was being charged twice for a typo in the email that they failed to realize the first time I called them on 11/21 or 11/22. I never even used the service they provided it’s some of the worst customer service you can get and it’s definitely not worth the money. Basically I’m being charged 19.99 and not being refunded due to a typo being a fake domain and fake email address that is not real thus not being able to sign in or verify such email. It’s bogus and a rip off. All I want is my money back it’s not that difficult the fact I even have to go this far is ridiculous. They should have to verify the email address before proceeding with any charges directly after entering my information and pressing sign up. This would be regarding Bally sports of Ohio or the Cleveland region.

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an NBA package that goes thru Bally sports. I am furious that i am paying for this package and I am not seeing the whole basketball games. I have complained to Bally on numerous occasions without them doing anything. I will be filing a complaint with the Attorney General in MD cause I want my money back from Bally. Every time I watch a nba basketball game on there network they interrupt the game while it is still going on. About the time the game comes back on I have missed about 3 or 4 minutes of the game and this happens frequently on the same game. Somebody has to force them to stop this cause I want to see all the game for my money!! I am Angry!!!

• Initial Complaint

  Date:11/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am usually able to watch sport events on the balllys app via my tv provider login. Ballys sports made a change to their site and now I cannot connect my tv provider on any of my devices, TVs, webpage or anything it just loops asking me to sign in to provider and then says it’s successful then it will loop back to sign in to tv provider.
  I chat in via text & im transferred without my knowledge & then the second person kept asking me to sign in over and over . Then basically says since I’m not paying for Ballys subscription they cannot send a signal. I mean I pay for the channel via my cable. At this point I will cancel my cable and get *** **. I love the *** and it’s very important for me to watch my favorite teams

• Initial Complaint

  Date:11/26/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Bally Sports plus subscription to watch Red Wings. Aside from the app not working properly almost half the time, I was trying to watcha game a week ago and was prompted that I didnt have a sub. I thought maybe I was on a one week trial because exactly a week prior I signed up with my credit card. Either way I was told I didnt have a sub after entering my credentials. I signed up again thinking like ai said that my one week trial may have ended. Turns out I did have an active account and subscription and it was yet another error on Bally Sports end. Once I saw that i was being double billed I reached out to them and their response was that I have to get a refund from roku which does not refund these subscription fees. Ballys however can see that i was paying for two identical subs for the same household and same billing address. I would like to be refunded my duplicate payment. I already pay for a subpar app because I have no other choice if I want to watch the Red Wings. The last thing I want is to pay for a terrible app twice, which is what happened and they are not willing to refund me, saying its Roku who needs to refund, not them. Ballys knows that Ive paid for two subs, Roku only sees one of them. Its shady and underhanded business practice, just like so many other things that this company does- I guess thats why they're in court for bankruptcy- they dont hold up their end of bargains...which is pretty public knowledge at this point. I have emails where they acknowledge my double payment and also of them saying they wont refund it. Hopefully I can get some help. Its principal at this point.

• Initial Complaint

  Date:11/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bally Sports provides sports streaming services - so far I have had issues streaming and connecting, and have been required to get a new account/subscription on my already existing PAID account. Their phone customer service does not work/exist, they claim to have live chat that I've NEVER been able to get anyone during multiple attempts at different days and times, with waits as long as 45 minutes to an hour, and I've sent them 3 emails that they claim will be answered within 24 hours that have NEVER been answered. They sent an email promising to credit the account during the 'next billing' cycle for all the issues, and charged the regular price during the next cycle without any adjustments or credits. I've again tried to contact them via chat and email and have not gotten ANY type of response again! This business has failed to deliver on all services/promises they claim to provide, wasted hours of my time trying to reach them/resolve the issues, and yet are always on time charging my card and taking out the money. The operations of Bally Sports has been deceitful and their nonexistent customer service has been fraudulent.