Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service has been poor, but today it is non existent. I paid to watch this game. They required an update on my device which I did, then it would not allow me to sign in. Needed to change password, that didnt work either. For a couple of minutes, I could see the glitchy stream on my iPad, never on my TV, then it went out also. Looked online, and many people are having same issue. A refund is in order.

  Business Response

  Date: 11/16/2023

  On 11/5/23, we refunded the charge of $115.56 to Ms. ****** and emailed them to inform them of the prorated refund.

  Customer Answer

  Date: 11/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service was completely down during the most recent Lightning game. I submitted multiple requests for assistance with no response. I attempted to call the phone number provided on their support site and it was disconnected. I attempted to enter live chat and it literally just didn't work. What am I paying for???!!!

  Business Response

  Date: 11/01/2023

  Hi, 

  We are writing in response to the BBB complaint filed by ******** *****, and the BBB Case Number for this complaint is *******. We want to assure the BBB and Mr. ***** that we take this matter seriously and are committed to resolving it in a fair and satisfactory manner.

  Upon receiving Mr. ******* complaint, we have taken note of the concerns raised and are actively working to address them. We will be reaching out to Mr. ***** directly to discuss their refund request and to ensure a fair resolution that meets their expectations.

  Our goal is to provide our customers with the best possible experience, and we value Mr. ******* feedback as an opportunity to improve our services. We are committed to addressing any issues promptly and fairly.

  We appreciate the role of the BBB in facilitating communication between consumers and businesses, and we want to thank you for your assistance in this matter. If you or Mr. ***** have any further questions or require additional information, please do not hesitate to contact us.
  

  Thank you for your understanding, and we look forward to working together with Mr. ***** to reach a satisfactory resolution.

  Have a great day.

  Regards, 

  Bally Sports Support

  Business Response

  Date: 11/13/2023

  Hi, 

  We are writing in response to the BBB complaint filed by ******** *****, and the BBB Case Number for this complaint is *******. We want to assure the BBB and Mr. ***** that we take this matter seriously and are committed to resolving it in a fair and satisfactory manner.

  Upon receiving Mr. ******* complaint, we have taken note of the concerns raised and are actively working to address them. We will be reaching out to Mr. ***** directly to discuss their refund request and to ensure a fair resolution that meets their expectations.

  Our goal is to provide our customers with the best possible experience, and we value Mr. ******* feedback as an opportunity to improve our services. We are committed to addressing any issues promptly and fairly.

  We appreciate the role of the BBB in facilitating communication between consumers and businesses, and we want to thank you for your assistance in this matter. If you or Mr. ***** have any further questions or require additional information, please do not hesitate to contact us.
  

  Thank you for your understanding, and we look forward to working together with Mr. ***** to reach a satisfactory resolution.

  Have a great day.

  Regards, 

  Bally Sports Support

  Customer Answer

  Date: 11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the 7 day free trial to watch a game, the app doesnt show live games as they claim, so i cancelled the 7 day free trial the same day. I was charged over $20 for a membership that was suppose to be a 7 day free trial. I asked them for a refund, but they will not give me a refund.

  Business Response

  Date: 11/16/2023

  On 11/1/23, we refunded the charge of $19.99 to ************* and emailed them to inform them of the refund.

  Customer Answer

  Date: 11/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just charged $189 for year of Bally sports. They are refusing refund saying I didnt cancel soon enough. Kinda hard to cancel when I have never received any notification from them saying my time was up and I was going to be charged. The money was just taken out of my bank account with no notification

  Business Response

  Date: 11/01/2023

  Hi, 

  Thanks for contacting Bally Sports.

  We have reached out to the ***** ******* to review their refund request and to provide a resolution that's fair for both parties.

  We value the BBB's role in facilitating communication between consumers and businesses and appreciate the opportunity to address this matter. Please do not hesitate to contact us should you require any further information or clarification regarding this complaint.

  Thank you for your attention to this issue, and we are committed to ensuring the satisfaction and understanding of all our customers.

  Thanks, 

  ********************** Support

  Business Response

  Date: 11/13/2023

  Hi, 

  Thanks for contacting Bally Sports.

  We have reached out to the ***** ******* to review their refund request and to provide a resolution that's fair for both parties.

  We value the BBB's role in facilitating communication between consumers and businesses and appreciate the opportunity to address this matter. Please do not hesitate to contact us should you require any further information or clarification regarding this complaint.

  Thank you for your attention to this issue, and we are committed to ensuring the satisfaction and understanding of all our customers.

  Thanks, 

  Bally Sports 

  Business Response

  Date: 11/16/2023

  On 10/25/23, we refunded the charge of $189.99 to Ms. ******* and emailed them to inform them of the refund.

  Customer Answer

  Date: 11/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believed I had cancelled my Ballys Sports App prior to its automatic renewal which took place yesterday 10/23/23. When I looked at my subscription it said I had subscribed to the following package under another platform. It also said restore purchase. This led me to believe it had been cancelled since we obtained cable. I called to cancel and get a refund this morning, one day after the renewal and they will cancel it but not give a refund and say the only way to cancel a subscription is by calling and talking to a person.

  Business Response

  Date: 11/16/2023

  We have processed the refund for Mr. ********** in the amount of $189.99.

  Customer Answer

  Date: 11/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:11/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has the bally plus subscription to watch sports. Their service has been down the past 2 games. It took them 2 days to finally get back to me about the issue. They were willing to offer me 7 free days, which do absolutely nothing for me as I already purchased a package thar covers the entire season. So 7 days after my teams season is over mean absolutely nothing.

  Business Response

  Date: 12/01/2023

  Per Mr. *******' request, we have applied a refund of $10 in compensation for the missed games during the outages experienced at the beginning of November.

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a subscription to Bally Sports Plus which advertises "When you get Bally Sports +, you will have direct access to stream your local teams, pre/post-game shows, and original programming at home and on the go, including regional *** and *** games found on Bally Sports" (direct quote from their website). I only subscribed to this service to stream the Columbus Blue Jackets. Unfortunately, the app was down on all devices for both games this week, this was a nationwide issue for many regional games based on several news articles and X and was not isolated to my devices. When I subscribed I had the reasonable expectation that I would be provided with the service I was paying for. Unfortunately, that is not being provided. I have already canceled my service going forward; however, they refuse to refund me for what has already been paid. Since the service was not provided I would like a refund for what was paid.

• Initial Complaint

  Date:11/03/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bally sports has repeatedly shown that they are unable to provide the service that they say they are providing. Their service is constantly down when they are are the only option to watching teams in my local network.Poor response to consumers with a parent company that is in bankruptcy.

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bally Sports streaming app has failed to work. Seeing lots of news articles and posts related to the failures. Attempted to reach customer service with no response. Their default systems response asks if you are reaching out for a refund and then responds that they don't offer refunds.

  Customer Answer

  Date: 11/08/2023

  Bally Sports issued a partial refund (approx 7day value) to customers affected.

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bally Sports operates an online streaming service and charges $20 a month. The app already ran poorly in a previous version. They have recently updated the app and it has consistently not been able to operate. They have only issued automated statements saying they are aware of the issue and are working to resolve it. The app has had massive problems in performing the primary function customers are paying for. It feels outrageous that they haven’t even considered issuing any form of bill credit or refund for the unacceptable level of service.