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Business Profile

Sports

Bally Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports.

Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a Subscription to the Bally Sports+ package on October 25th to stream live Timberwolves games on their website/app. The cost was $124.99. Since signing up just one week ago, the website and app have been inaccessible for two different live Timberwolves games (10/30/2023 and 11/1/2023). It is clear to me that they are not able to deliver the service I am paying for, and emails to their customer support team have gone unanswered. All I would like is a full refund for this subscription and the deletion of my Bally Sports account.

    Business Response

    Date: 11/16/2023

    We have processed the refund for *************** in the amount of $124.99.

  • Initial Complaint

    Date:11/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bally Sports is the worst streaming service on planet Earth. I reluctantly paid for a subscription last year and this year, only to find that the app rarely works and won't even let me sign in. They have no customer service representatives, you can't contact anyone, and they don't provide the service I am paying for. These people are truly rotten criminals and anyone associated with this company should be thrown in jail, or at the very least be tarred and feathered in downtown ***********. They are the spawn of satan and they will rot in h*** for what they've done to sports fans.

    Business Response

    Date: 11/20/2023

    Mr. ****** is not on any of our marketing email lists. He will not receive any emails or messaging from us unless he subscribes or opts in.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bally is the streaming network for the ** Timberwolves. They charge the customer for the entire season and add soon as the games start they log you out of the app. You can't log in. There website crashes. No number to call. There are thousands of fans in this position.

    Business Response

    Date: 11/16/2023

    We cannot provide a refund to Mr. ******* due to the fact that her purchase was made through the Roku billing system. **** does not allow third parties access to their billing system to manage payments or refunds. Mr. ******* will need to contact ****.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay a monthly subscription for a streaming service to watch the ************** play- multiple games in a row everyone is unable to access the content. With ZERO help or updates from Bally Sports. Scam

    Business Response

    Date: 11/16/2023

    The issues that Mr. ****** described were part of an outage we experienced. The login problems they were facing should be resolved.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay $20 a month for the Bally Sports App who claims on their site that all sales are final. On 10/30 and 11/1, their application would not allow any users across the ** to watch games of their home teams. You can refer to the multiple news articles and X (*******) posts. The company has shown zero remorse, nor has provided details on the root cause and action they are taking to fix and prevent this from occurring again.

    Business Response

    Date: 11/16/2023

    We cannot provide a refund to Mr. ****** due to the fact that her purchase was made through the Apple App Store billing system. ***** does not allow third parties access to their billing system to manage payments or refunds. Mr. ****** will need to contact ******

    Additionally, shortly after the outages were resolved, we sent out several social media messages on X as well as emails to all subscribers explaining the issue and apologizing for the lack games.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bally sports app hasnt worked in over a month and *** sent an email as well as phone message asking to have it resolved. Ive redownloaded the app and still nothing works. Ive also tried on my TV and havent received any communications. Im paying $20 a month and havent been able to use the service more than once.

    Customer Answer

    Date: 11/13/2023

    They corrected the service and offered me a small week's worth of the service at no charge. Still not happy, but I suppose this will suffice and the complaint can be closed. 

    Business Response

    Date: 11/16/2023

    The issues that Mr. ******* described were part of an outage we experienced. The login problems they were facing should be resolved. Should they continue to have issues, they may reach out to us at *************************************** or **************.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a South Fall Season Pass on October 26, 2023. Today is Oct 26, 2023, and I have yet to achieve access to the channel. Today, there is the announcement of a partner outage due to an update. I want my money returned to compensate for each day the app is unavailable on my smart TV. Requiring me to only access through a mobile app is not acceptable.

    Business Response

    Date: 11/01/2023

    Hi, 

    We are writing in response to the BBB complaint filed by ***** ****** regarding their recent experience with our Bally Sports+ subscription service. The BBB Case Number for this complaint is 20803275.

    Regarding the incident in question, we wish to clarify that the technical issues encountered by *** ****** were indeed unique and not representative of the typical experience with our Bally Sports+ subscription. This particular situation was a result of the launch of a new app interface, and transitions of this nature can occasionally introduce unforeseen technical challenges. We want to assure both *** ****** and the BBB that we take such matters seriously and are committed to continually improving our services to minimize similar issues in the future.

    In response to *** ******** request for a refund, we would like to clarify that they are currently on a free trial and have not been charged for the recent inconveniences they experienced. We have taken the necessary steps to cancel their subscription, ensuring they will not be charged in the future. Additionally, our customer support team has already reached out to *** ****** directly to address their concerns and provide any further assistance they may require.

    We value the BBB's role in facilitating communication between consumers and businesses and appreciate the opportunity to address this matter. Please do not hesitate to contact us should you require any further information or clarification regarding this complaint.

    Thank you for your attention to this issue, and we are committed to ensuring the satisfaction and understanding of all our customers.

    Sincerely, 

    Bally Sports Support

    Business Response

    Date: 11/13/2023

    Hi, 

    We are writing in response to the BBB complaint filed by ***** ****** regarding their recent experience with our Bally Sports+ subscription service. The BBB Case Number for this complaint is 20803275.

    Regarding the incident in question, we wish to clarify that the technical issues encountered by *** ****** were indeed unique and not representative of the typical experience with our Bally Sports+ subscription. This particular situation was a result of the launch of a new app interface, and transitions of this nature can occasionally introduce unforeseen technical challenges. We want to assure both *** ****** and the BBB that we take such matters seriously and are committed to continually improving our services to minimize similar issues in the future.

    In response to *** ******** request for a refund, we would like to clarify that they are currently on a free trial and have not been charged for the recent inconveniences they experienced. We have taken the necessary steps to cancel their subscription, ensuring they will not be charged in the future. Additionally, our customer support team has already reached out to *** ****** directly to address their concerns and provide any further assistance they may require.

    We value the BBB's role in facilitating communication between consumers and businesses and appreciate the opportunity to address this matter. Please do not hesitate to contact us should you require any further information or clarification regarding this complaint.

    Thank you for your attention to this issue, and we are committed to ensuring the satisfaction and understanding of all our customers.

    Sincerely, 

    Bally Sports Support

    Business Response

    Date: 11/16/2023

    The issues that Mr. ****** described were part of an outage we experienced. The issues they were facing should be resolved. Per request, we have added an extra 14 days onto their subscription.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for the free trial subscription to watch team in my local area. After signing up the platform claims I am in a different location and I can not watch the team ballys claimed I could. I have emailed them, started chats, contacted via social media and have not received any help at all. They will not let me cancel my subscription and have charged me for a service they do not provide.

    Business Response

    Date: 11/01/2023

    Hi,

    We are writing in response to the BBB complaint filed by ******* ****, and the BBB Case Number for this complaint is ********. We take all customer concerns seriously, and we appreciate the opportunity to address this matter.

    ******* **** has raised concerns regarding a refund request for their subscription to our service. We understand the importance of resolving this issue promptly. However, we would like to clarify that in this particular case, ******* ****** subscription was made through the App Store (Roku). 

    As such, our ability to manage and process cancellation and refunds for these transactions is limited. The App Store has its own refund policies and procedures, and they handle subscriptions and purchases made through their platform independently. Moreover, we would like to inform the customer that their subscription is still on free trial. They may cancel their subscription through **** to avoid being charged on November 2, 2023.

    We would like to kindly advise ******* Sims that, to pursue a cancellation or refund for their subscription, they should reach out to the App Store (Roku) directly. ****'s customer support team will be best equipped to assist with any refund requests, as they are responsible for managing subscriptions and enforcing their cancellation and refund rules.

    We appreciate ******* ****** understanding and cooperation in this matter and regret any inconvenience this situation may have caused. If he has any questions or requires further information on how to proceed with their refund request through the App Store, we are more than willing to provide guidance and support to the best of our ability.

    We thank the BBB for its role in facilitating communication between consumers and businesses and for its assistance in this matter. If you or ******* Sims have any further questions or require additional information, please do not hesitate to contact us.

    Sincerely,

    Bally Sports Support

    Business Response

    Date: 11/16/2023

    We cannot provide a refund to Mr. **** due to the fact that his purchase was made through the **** billing system. **** does not allow third parties access to their billing system to manage payments or refunds. Mr. **** will need to contact ****

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bally Sports app is completely unreliable and of poor quality. Today, we were not able to log in using any of our devices to watch a Lightning game (10/30 PM). We pay Bally solely for streaming games so we expect to get the programs consistently. This is unacceptable and we are now out the money that we paid.

    Business Response

    Date: 11/01/2023

    Hi,

    We are writing in response to the BBB complaint filed by ***** *******, and the BBB Case Number for this complaint is ********. We take all customer concerns seriously, and we appreciate the opportunity to address this matter.

    ***** ******* has raised concerns regarding a refund request for their subscription to our service. We understand the importance of resolving this issue promptly. However, we would like to clarify that in this particular case, ***** ********* subscription was purchased through the App Store (*****).

    As such, our ability to manage and process refunds for these transactions is limited. The App Store has its own refund policies and procedures, and they handle subscriptions and purchases made through their platform independently.

    We would like to kindly advise ***** Johnson that, to pursue a refund for their subscription, they should reach out to the App Store (*****) directly. *****'s customer support team will be best equipped to assist with any refund requests, as they are responsible for managing subscriptions and enforcing their refund rules.

    We appreciate ***** ********* understanding and cooperation in this matter and regret any inconvenience this situation may have caused. If she has any questions or requires further information on how to proceed with their refund request through the App Store, we are more than willing to provide guidance and support to the best of our ability.

    We thank the BBB for its role in facilitating communication between consumers and businesses and for its assistance in this matter. If you or ***** Johnson have any further questions or require additional information, please do not hesitate to contact us.

    Sincerely,

    Bally Sports Support

    Business Response

    Date: 11/13/2023

    Hi,

    We are writing in response to the BBB complaint filed by ***** *******, and the BBB Case Number for this complaint is ********. We take all customer concerns seriously, and we appreciate the opportunity to address this matter.

    ***** ******* has raised concerns regarding a refund request for their subscription to our service. We understand the importance of resolving this issue promptly. However, we would like to clarify that in this particular case, ***** ********* subscription was purchased through the App Store (*****).

    As such, our ability to manage and process refunds for these transactions is limited. The App Store has its own refund policies and procedures, and they handle subscriptions and purchases made through their platform independently.

    We would like to kindly advise ***** Johnson that, to pursue a refund for their subscription, they should reach out to the App Store (*****) directly. *****'s customer support team will be best equipped to assist with any refund requests, as they are responsible for managing subscriptions and enforcing their refund rules.

    We appreciate ***** ********* understanding and cooperation in this matter and regret any inconvenience this situation may have caused. If she has any questions or requires further information on how to proceed with their refund request through the App Store, we are more than willing to provide guidance and support to the best of our ability.

    We thank the BBB for its role in facilitating communication between consumers and businesses and for its assistance in this matter. If you or ***** Johnson have any further questions or require additional information, please do not hesitate to contact us.

    Sincerely,

    Bally Sports Support

    Business Response

    Date: 11/16/2023

    The issues that Ms. ******* described were part of an outage we experienced. The login problems they were facing should be resolved. Per request, we have refunded their most recent charge of $19.99 for the inconvenience.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bally Sports App was down during a multiple games. I paid for the entire season and they have not provided access to the entire season's game. I would like to be compensated for lacks of service delivery. Date of service outage: 10/30/2023 as well 10/27/2023

    Business Response

    Date: 11/16/2023

    We cannot provide a refund to Mr. ***** due to the fact that his purchase was made through the Apple App Store billing system. ***** does not allow third parties access to their billing system to manage payments or refunds. Mr. ***** will need to contact Apple 

    Customer Answer

    Date: 11/17/2023

     
    Complaint: 20802879

    I am rejecting this response because:

    This does not resolve the issue. 

    Sincerely,

    **** *****

Bally Sports is NOT a BBB Accredited Business.

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