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Business Profile

Jewelry Stores

JamesAllen.com

Reviews

This profile includes reviews for JamesAllen.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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JamesAllen.com has 3 locations, listed below.

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    Customer Review Ratings

    4.59/5 stars

    Average of 212 Customer Reviews

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    Review Details

    • Review fromDanielle L

      Date: 07/16/2023

      5 stars

      Danielle L

      Date: 07/16/2023

      I was nervous about buying online and from an overseas company, but I was actually surprised how smooth it was. I was really happy with the quality of both diamond earrings too. I'll be purchasing again from them.

      JamesAllen.com

      Date: 07/17/2023

      We are so glad you enjoyed your experience with us and we look forward to helping you with more sparklers in the future! 
    • Review fromAlejandro P

      Date: 07/14/2023

      5 stars

      Alejandro P

      Date: 07/14/2023

      Great quality and customer service. I requested to engrave the ring the day after the order was place and they were able to modify the order and deliver without any delays.

      JamesAllen.com

      Date: 07/17/2023

      Congrats! We are so glad you love your new ring! 
    • Review fromNickell C

      Date: 07/10/2023

      4 stars

      Nickell C

      Date: 07/10/2023

      AAA+++ customer care service. High quality jewelry. Next day delivery. No hassle returns with a 30 day replacement wait time. The wait was agony but well worth it. Thank you JA

      JamesAllen.com

      Date: 07/12/2023

      Thank you so much for sharing your feedback! We agree, the hardest part is waiting! 
    • Review fromJason D

      Date: 07/08/2023

      5 stars

      Jason D

      Date: 07/08/2023

      The ring is exactly as described and pictured on the website. She was blown away by it. We are very pleased with the purchase. The website is easy to navigate and the compare feature makes it easy to make final decision. Thank you James Allen.

      JamesAllen.com

      Date: 07/12/2023

      Congratulations! We are so glad she loves her ring! 
    • Review fromMary Ann T

      Date: 07/07/2023

      5 stars
      My daughter loved her lab diamond studs. They looked much nicer than what I saw at other retailers.
    • Review fromBradley B

      Date: 07/07/2023

      5 stars

      Bradley B

      Date: 07/07/2023

      Got my girlfriend an engagement ring at it looks fantastic. It' has a beautiful sparkle to it I'm very impressed with it. Highly recommend this place.

      JamesAllen.com

      Date: 07/07/2023

      Congratulations! We are so thrilled you love your engagement ring!
    • Review fromSteven B

      Date: 07/06/2023

      5 stars

      Steven B

      Date: 07/06/2023

      The ring is just as described. It is stunning. It came in such a lovely box with all its certification papers. This was a 25th wedding anniversary gift for me, and I was delighted. It was my choice to pick a style and jeweler. I am so happy I picked your site and the design of this elegant ring. Thank you.

      JamesAllen.com

      Date: 07/07/2023

      Congratulations on your 25 years together! That is a huge milestone and we are honored you chose us to make it even more special! 
    • Review fromNicolas L

      Date: 06/27/2023

      5 stars

      Nicolas L

      Date: 06/27/2023

      We ordered our wedding rings from them and shopped there a few times since. They have been perfect every time. Just bought some earrings for our anniversary and she loved them. Easy to deal with and great quality jewelry. Thank you for all you have done for us.

      JamesAllen.com

      Date: 06/29/2023

      Thank you so much for your kind feedback! We hope you continue to enjoy your James Allen jewelry for years to come! 
    • Review fromMichaela R

      Date: 06/22/2023

      5 stars

      Michaela R

      Date: 06/22/2023

      We are so pleased with this purchase. Even nicer in person!

      JamesAllen.com

      Date: 06/22/2023

      We are so glad you love the ring! Thank you for sharing. 
    • Review fromHuy T

      Date: 06/18/2023

      5 stars

      Huy T

      Date: 06/18/2023

      James Allen provides high quality diamonds and rings, and there are numerous choices to fit individual’s needs and budgets. My wife and I enjoy wearing the diamonds rings.
      Web site is easy to use and search for the diamonds’ 4C and and rings’ designs. GIA provides with diamonds as proof of quality. James Allen is trusted web site and business.
      ***** shipping provides peace of mind trackings and arrival times. Thank you

      JamesAllen.com

      Date: 06/22/2023

      We appreciate your kind feedback and are so happy to know you have enjoyed working with us! We are excited to continue to assist you moving forward. 

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