Reviews
This profile includes reviews for JamesAllen.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 212 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRay D
Date: 03/12/2023
5 starsRay D
Date: 03/12/2023
I purchased a beautiful diamond and engagement setting with a beautiful matching pave wedding band. The buying experience was very easy and efficient. Communication and shipping was excellent! I would definitely but from James Allen again!
JamesAllen.com
Date: 03/13/2023
Congratulations and enjoy your new bridal set!Review fromCassandra H
Date: 03/11/2023
5 starsCassandra H
Date: 03/11/2023
Beautiful wedding ring! My fiancée and I both got our rings here and we couldn’t be happier.JamesAllen.com
Date: 03/13/2023
Thank you so much for your feedback, we are happy YOU are happy!Review fromBen M
Date: 03/11/2023
5 starsBen M
Date: 03/11/2023
Another great experience with James Allen! My wife loves her new bracelet and it is beautiful! Thank you for a smooth and simple transaction and another excellent item!JamesAllen.com
Date: 03/13/2023
We appreciate you chose us for your wife's new gift!Review fromAdara R
Date: 03/08/2023
5 starsAdara R
Date: 03/08/2023
So, my ring was not an engagement ring but rather a purity ring I made a personal decision to wear. After a pivotal season in my life, I wanted a lasting symbol of my commitment to Christ. I decided to order my beautiful ring from James Allen as I wanted to ensure its materials were genuine and the ring itself would be heirloom-quality.
It is perfect in every way and I will cherish both the ring and what it means to me forever.JamesAllen.com
Date: 03/10/2023
We are thrilled you chose us to make such a special gift to yourself. Congrats and enjoy!Review fromArbi S
Date: 03/05/2023
5 starsArbi S
Date: 03/05/2023
Good quality, perfect customer service. Exactly as it was described.
Will buy again.JamesAllen.com
Date: 03/10/2023
Thank you so much for sharing your feedback!Review fromThomas P
Date: 03/03/2023
5 starsThomas P
Date: 03/03/2023
I purchased diamond earrings for my wife. I appreciated the fact that each diamond had a certificate (from the ************* *********** ********* in my case) outlining many of its characteristics, including the 4 C's. A magnified picture of each stone enabled me to view flaws. The website also provided an excellent facility for narrowing hundreds of choices by price, the 4 C's, and setting type so I knew exactly what I was getting-- something that is difficult to achieve in a brick and mortar store you might not even get a sales associate who can explain the characteristics of a diamond.JamesAllen.com
Date: 03/08/2023
We are so glad you chose us to make your wife's new earrings! Thank you for taking the time to share your feedback.Review fromEmanuel C
Date: 03/03/2023
5 starsEmanuel C
Date: 03/03/2023
This is the second ring I have bought from James Allen, the first was my wife's engagement ring five years ago. I experienced great service both times with no problems whatsoever. I am very pleased with the material quality and the services offered by James Allen and will continue to return in the future.JamesAllen.com
Date: 03/07/2023
Thank you so much for your feedback! We are thrilled you love your James Allen rings!Review fromMJ W
Date: 03/03/2023
5 starsMJ W
Date: 03/03/2023
Great quality, great price. My wife was very happy with her Anniversary ring.JamesAllen.com
Date: 03/07/2023
Congratulations on your anniversary!Review fromGinny Y
Date: 03/01/2023
5 starsGinny Y
Date: 03/01/2023
Excellent customer service experienced. First delivery was unsuccessful and item was resent to location nearby where I could pick up the package myself. Earrings are beautiful and seem to be of very good quality.JamesAllen.com
Date: 03/07/2023
We are so glad you love your new earrings! Thank you for sharing!Review fromJustin P
Date: 02/26/2023
5 starsJustin P
Date: 02/26/2023
This was an easy and enjoyable experience. I found the perfect ring, and got it quickly! My customer service experience was great as well. Replies were almost instantaneous, and they were very friendly and helpful. She loves the ring, and said “Yes”!JamesAllen.com
Date: 02/27/2023
Congratulations! We are delighted to hear she said "Yes!" and that you had a great time working with the team.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.