Reviews
This profile includes reviews for JamesAllen.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 212 Customer Reviews
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Review fromMarsha S
Date: 01/02/2025
2 starsMarsha S
Date: 01/02/2025
Poor customer service. I ordered stud earrings. I am still considering returning them. I HATE the backs that came with them, and chatted with a rep about switching them out. I was told I could do that for screw on backs for an additional $125. After paying over $2200 for the studs, they want an additional $125 for screw on backs???? I was shocked to say the least, and considering that is most likely the least expensive part of the earrings, I expected to be able to switch them out. The backs are like a flat disc, extremely hard to work with, both getting them on and off. They are very small and difficult to use. My daughter in law also received a pair for Christmas and does not like the backs.
JamesAllen.com
Date: 01/03/2025
Thank you for sharing your feedback Marsha! We are sorry to hear the design of the earrings is not to your liking. Guardian backs are the most secure option and feature a spring mechanism that grips the post. We can offer the modification to screwbacks for $125 or assist with pricing to explore traditional pushbacks. Our customer service team is happy to assist you when you are ready to move forward.Review fromClay D
Date: 01/01/2025
1 starClay D
Date: 01/01/2025
Beautiful product that fell apart within 3 months. The center stone simply fell out of the engagement ring 3 weeks before the wedding. I contacted customer service who stated I had to ship the ring back to the company (at MY expense $30) and it would be returned in approx 6 weeks (no expedited services are available under any circumstances). James Allen would cover the repair IF a fault was found in the craftsmanship.
I had the ring fixed at a local jeweler at an additional cost to me of $500.
Do NOT purchase important jewelry from this company.JamesAllen.com
Date: 01/03/2025
We appreciate you sharing your feedback and apologize this was your experience, especially so soon after receiving your ring. All jewelry must be inspected before the necessary work, any costs and the estimated completion timeframe can be confirmed. We see that our team offered to assist you with a service order however we do understand your decision to visit a local jeweler for timing purposes. In the future should you wish to take advantage of warranty services or if your ring ever needs additional resize or repairs our customer service team will be happy to assist you.Review fromPaul S
Date: 01/01/2025
5 starsPaul S
Date: 01/01/2025
I had an excellent experience with JamesAllen, and this was my first purchase with them. I spoke with an online representative who helped me bring my ideas for an earring setting to life. It turns out I was working with someone based in the USA, who was knowledgeable and easy to communicate with. Having had many frustrating experiences with customer service reps overseas, I was pleased to see that JamesAllen keeps this process in-house in the USA. It was truly refreshing.
After placing my order, I needed to follow up on delivery timelines to ensure the earring would arrive in time for my wife’s birthday. Given that I ordered in December, there wasn’t much lead time for processing, but the representative assured me they would do their best to meet the requested delivery date. A few days later, another representative informed me that it wouldn’t be possible to meet the deadline due to the high volume of orders. Although I was disappointed, I was thrilled when the earring actually arrived about four days earlier than expected.
Overall, I’m extremely impressed with JamesAllen. They went above and beyond, and I’m grateful for their excellent service. A big thank you to Jennifer L***** and Joyce McC****** for making it all happen! Well done, team!JamesAllen.com
Date: 01/03/2025
Hi Paul, we appreciate your feedback and are so happy to hear everything worked out just in time! Jennifer and Joyce are true 'gems' on our team and they will be delighted to hear you enjoyed your experience with them. Thank you for choosing James Allen for your earrings and we hope to have the pleasure of assisting you again soon.
Review fromPaul C
Date: 12/31/2024
5 starsPaul C
Date: 12/31/2024
Have ordered a few different things from james allen, and referred family members. I have been very pleased with everything.JamesAllen.com
Date: 01/03/2025
Thank you Paul! We appreciate you sharing the word about James Allen with your loved ones!Review fromPaul B
Date: 12/30/2024
5 starsPaul B
Date: 12/30/2024
Wife loved the earrings…
Perfect transaction…
Unbelievable packaging!…
2nd purchase, would make more if needed!JamesAllen.com
Date: 01/03/2025
We are so glad your wife loves her new earrings Paul! Thank you for your feedback and we cannot wait to see what you pick out next.Review fromKrystal M
Date: 12/28/2024
5 starsKrystal M
Date: 12/28/2024
I’ve made multiple purchases with James Allen now and always had a great experience and am extremely happy with my purchases. Their jewelry is high quality at an amazing price!JamesAllen.com
Date: 01/03/2025
Hi Krystal, thank you very much for your kind feedback! We are thrilled you are loving your James Allen jewelry and we look forward to assisting you with your next sparkler.Review fromMartin M
Date: 12/19/2024
1 starMartin M
Date: 12/19/2024
Bought online but the international shipment never arrived. Neither the courrier nor JamesAllen took responsibility nor gave me a refund. I couldn't be more disappointed.JamesAllen.com
Date: 12/26/2024
Thank you for reaching out about your recent purchase and we apologize if your package was not delivered. Our team is currently undergoing an investigation with UPS to determine the status of your package. Our shipping team will be reaching out to you shortly to offer further assistance.Review fromNikita K
Date: 12/19/2024
5 starsJames Allen is my go to site for jewelry. They are the best!Review fromEryn G
Date: 12/12/2024
5 starsEryn G
Date: 12/12/2024
Love my new ring and Mark F***** was exceptional throughout the process as I swapped for a new diamond after I wasn't 100% on my original selection. Wonderful communication and ensured that my ring arrived by my deadline.JamesAllen.com
Date: 12/13/2024
Hi Eryn, we are thrilled to hear you are loving your new ring! Mark will be happy to know how much you enjoyed your experience with him, too.Review fromRenee S
Date: 12/01/2024
5 starsRenee S
Date: 12/01/2024
My band fits perfectly, and sparkles so much! It's exactly what I wanted.JamesAllen.com
Date: 12/03/2024
Hi Renee, we are thrilled to hear you love your ring! Keep us in mind next time you are searching for a new piece of jewelry.
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