Reviews
This profile includes reviews for JamesAllen.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 212 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromValentino S
Date: 07/16/2024
5 starsIm very happy with James Allen. From ordering for the first time to getting a ring resized. They are fast and efficient. Highly recommend.Review fromJohann A
Date: 07/07/2024
5 starsJohann A
Date: 07/07/2024
The process of designing, selecting and purchasing the engagement ring was very exciting and easy! Diamond expert Alma was most accommodating and helpful and really made a difference in my selection. My now fiancée really loves her ring and I’m happy James Allen could help with that ????
JamesAllen.com
Date: 07/10/2024
We appreciate your kind feedback for Alma! Congratulations on your engagement and we are honored you chose James Allen to help you with the perfect ring!Review fromBrenda S
Date: 07/07/2024
5 starsBrenda S
Date: 07/07/2024
Great quality products, shipped quickly, in nicely packaged boxes. I came to James Allen after having an engagement ring with a 1 carat diamond from **** ****, fall out of the setting with in 3 months of purchase. Lost the diamond. Their customer service didn’t respond. Me and my husband ordered a diamond engagement ring from James Allen after that experience and four years on, the ring is secure and beautiful as the day we received it. I just ordered a simple plain wedding band James Allen to wear when doing yard work and such. Even the simple band was shipped beautifully. I would definitely recommend James Allen to anyone.JamesAllen.com
Date: 07/10/2024
We are so glad you have come back to us over the years! Good idea to wear a plain band while doing yard work, we want to make sure your engagement ring stays safe and sparkly. We look forward to assisting you again over the years to come!Review fromSummer S
Date: 06/27/2024
5 starsSummer S
Date: 06/27/2024
Great experience ordering a ring for myself. I was able to easily navigate building and tailoring my ring. It arrived quickly and is absolutely gorgeous!JamesAllen.com
Date: 07/02/2024
Hi Summer! Thank you for your feedback and we are happy to hear your experience was amazing. Can't wait to help you with your next sparkly purchase!Review fromAmy C
Date: 06/08/2024
5 starsAmy C
Date: 06/08/2024
I have had only positive experiences with James Allen. I've bought several rings and have always been pleased. They have provided honest advice on stones and helped me choose the best quality in my price range. They replaced my engagement ring setting that Jared really messed up when they re-sized - I just had to pay for the shipping. I have also returned a ring just because it wasn't for me with no issues - easy return process. Their prices and quality cannot be beat. I will go back to James Allen again and again.JamesAllen.com
Date: 06/10/2024
Thank you for your kind feedback Amy. We are so glad everything worked out for your engagement ring service and we hope to be able to assist you with more sparkly purchases in the future!Review fromTuan N
Date: 06/01/2024
5 starsTuan N
Date: 06/01/2024
James Allen customer service is first class all the way!! My engagement ring for my future wife is as beautiful as my wife to be. Thank you!!JamesAllen.com
Date: 06/03/2024
Congratulations! We are so happy you chose us for your engagement ring!Review frombrian w
Date: 05/31/2024
5 starsbrian w
Date: 05/31/2024
I have already bought 3 pieces of jewelry from james allen. The jewelry bought , and james allen, has surpassed my expectations both in quality, customer service and there desire to make the perfect piece of jewelry for both myself and my wife. I thank the james allen team, and specifically Lorraine B******* for there excellence ! My 4th piece of jewelry will be coming soon. I wouldn't think about shopping elsewhere...JamesAllen.com
Date: 06/03/2024
Thank you, Brian! We are honored you chose us for so many special purchases and we look forward to helping you soon with your next piece of jewelry!Review fromHolly O
Date: 05/23/2024
5 starsHolly O
Date: 05/23/2024
I ordered two pieces for my daughter’s wedding and they were beautiful. She received so many comments on her pearl earrings and bracelet. The addition of the jewelry pieces were the perfect complaint to her dress.JamesAllen.com
Date: 05/28/2024
Congratulations! We are honored you chose us to help celebrate such a special moment in your daughter's life.Review fromTrevor A
Date: 05/22/2024
5 starsTrevor A
Date: 05/22/2024
I ordered a ring and they are very accommodating for resizes/exchanges as I had to have mine exchanged for a different size two times. I'm satisfied with James Allen's product and service.JamesAllen.com
Date: 05/29/2024
We appreciate you choosing us for your ring Trevor, and hope you finally found the perfect fit.Review fromJoe H
Date: 05/10/2024
5 starsJoe H
Date: 05/10/2024
Earing and engagement ting I have purchased are great beautiful and an amazing experience. Love the diamond selection and the quality of workmanship. Definitely the only jewelry place I will continue to shop. Just wish they had mor locations in VA.JamesAllen.com
Date: 05/14/2024
Thank you Joe for you feedback! While we do not have any stores in Virginia, our DC location may be close by in Georgetown, DC. Come see us if you are ever in town!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.