Reviews
This profile includes reviews for JamesAllen.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 212 Customer Reviews
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Review fromLarry W
Date: 05/09/2024
5 starsLarry W
Date: 05/09/2024
I had a custom earring made to my specs. I am quite happy with the quality of the diamond. It is as advertised. Delivery was reasonable within the projected time frame. James Allen possesses a good reputation and I am quite satisfied with my purchase.
JamesAllen.com
Date: 05/10/2024
We appreciate you taking the time to share your feedback Larry! Glad you enjoyed working with the team and that you love the new earrings.Review fromtamera g
Date: 05/07/2024
1 startamera g
Date: 05/07/2024
I bought a platinum ring, $5,400, and within 3 years it completely broke in 8 places! JamesAllen did not stand behind their poor-quality product, blamed me, and wanted me to pay $1,200 to repair it. No person can damage a ring that badly (and I handled this ring with absolute care) and obviously there was something wrong. I spoke with a platinum jewelry specialist who confirmed this is NOT normal and in his opinion something was wrong in the engineering and manufacturing. And, I brought it to a local jewelry designer who confirmed it was porous (air in the platinum) and badly casted. Very poor quality and terrible customer service.JamesAllen.com
Date: 05/09/2024
Thank you for reaching out in regards to your service order. Our team performed a full evaluation on your setting and determined that the damage was the result of wear/tear on the setting over the years, not manufacturing defect. The recommended remake service was declined and the ring was returned to you with no work done.Review fromJet C
Date: 05/01/2024
5 starsJet C
Date: 05/01/2024
Great experience working with this company. Great product customization net service and delivered the ring to early. Would definitely recommendJamesAllen.com
Date: 05/02/2024
We appreciate your kind feedback and are glad you enjoyed working with our team!Review fromRiley A
Date: 04/18/2024
5 starsRiley A
Date: 04/18/2024
Believe it or not, I lost my wife's round diamond 3 ct. ring about 3 years ago. I gave it to her on our 10th anniversary, and we've now been married almost 35 years. She didn't want me to replace it, but I knew I had to. The new ring is stunning and she loves it. She's thrilled to have her "ring" back. I selected James Allen because of its first class reputation and craftsmanship. And I have not been disappointed!JamesAllen.com
Date: 04/24/2024
Congratulations on so many years together! We are honored you chose James Allen for your wife's new ring. We hope she enjoys it for many years to come.Review fromAmy S
Date: 04/12/2024
5 starsAmy S
Date: 04/12/2024
My band is absolutely beautiful! I wanted a bezel band but I don’t like the diamonds to completely separated and James Allen was the only place where I could find a half bezel band. It’s stunning and it sparkles so much. So glad I got my ring at James Allen.JamesAllen.com
Date: 04/15/2024
Congratulations! We are thrilled you love your new James Allen ring!Review fromTre T
Date: 04/12/2024
5 starsTre T
Date: 04/12/2024
Great service and products as always! This last order was my sixth purchase from them.JamesAllen.com
Date: 04/15/2024
Thank you so much for your feedback! We are honored you have chosen us for so many special purchases.Review fromDana A
Date: 04/04/2024
5 starsDana A
Date: 04/04/2024
Ordered a wedding band for my husband and I'm very happy with the quality!JamesAllen.com
Date: 04/10/2024
Congratulations, we appreciate you choosing us for your wedding band purchase!Review fromKeren S
Date: 03/29/2024
2 starsKeren S
Date: 03/29/2024
It was ok. The ring is pretty, but it leaves a blue stain which I didn’t expect since it’s gold and I paid so much for it.JamesAllen.com
Date: 04/01/2024
Thank you for taking the time to share your feedback! We are happy to hear you love your ring design! If you are experiencing discoloration of the skin around your gold ring, this is a reaction to the gold/alloy mixture or oxidation of lotions or chemicals on the skin. It is not always permanent, however if you wish to explore platinum due to its hypoallergenic nature our customer service team would love to assist you further.Review fromClinton F
Date: 03/28/2024
5 starsClinton F
Date: 03/28/2024
we had a good experience at the DC store! Very friendly reps.JamesAllen.com
Date: 04/01/2024
Thank you very much for sharing your feedback! We are thrilled you enjoyed your visit to our DC store.Review fromLucy K
Date: 03/25/2024
1 starI bought a diamond solitaire necklace from JamesAllen and the flimsy chain that came attached to it broke the first day I had it. Their response was that I could send it to them and they may or may not agree that the chain was the problem. And they refused to let me send them a picture of the broken chain. Then they said it would take 5-6 weeks for any repairs that they might do. For a company that sells high end jewelry, you would expect a reasonably secure chain to attach to your expensive diamond. Fortunately, I was aware when the chain broke and didn't lose the diamond. But their customer service is awful. I will never order from them again, and I will advise anyone I know against ever buying from that company.
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