Reviews
This profile includes reviews for JamesAllen.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 212 Customer Reviews
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Review fromMaria B
Date: 03/16/2024
4 starsMaria B
Date: 03/16/2024
the rings that we had originally ordered were beautiful although, i do think it would’ve been better had we seen the rings in person as it is a hit or miss at times due to the size of your hands and the engagement ring you have. the customer service was also great! they were responsive and accommodating. highly recommend
JamesAllen.com
Date: 03/18/2024
Thank you for taking the time to share your feedback! We understand it may take more than one try to get your ring design just right, which is why we have a 30 day return window for all customers. We see that your order was returned for a refund and our customer service team would love to assist you with new styles that you will love when you are ready!Review fromAndrew W
Date: 03/13/2024
1 starAndrew W
Date: 03/13/2024
I ordered our engagement rings and wedding bands from James Allen in 2014. On our 10th-year anniversary, we sent the rings back to be resized in their original wooden ring boxes.
We were horrified when the resizing was complete and the rings were sent back in different plastic ring boxes. They had tossed out our original wooden ring boxes on our 10th-year anniversary. I contacted customer service right away. Ultimately, they said there is nothing they can do, and they refuse to compensate me in any way. They even insulted me by saying that their replacement boxes have been given, so there is nothing they can do. To quote their Customer Support, "Unfortunately, there isn't anything we can offer as new boxes have been provided to you." and "It is highly recommended not to send sentimental items back as new packaging is provided." They more or less told me that it was MY FAULT for sending the rings to them in the original ring boxes and it was MY FAULT that they tossed out my property with great sentimental value.
Never shopping at James Allen ever again, and I would definitely NOT RECOMMEND James Allen.JamesAllen.com
Date: 03/14/2024
Thank you for taking the time to share your feedback. Our packaging has changed since you placed your original order with us and your rings were returned to you in our current signature red James Allen ring boxes. We no longer have a regular inventory of the wooden color ring boxes, however management is in contact with our headquarter office to see if there are any additional boxes of that color to provide to you.Review fromJon M
Date: 03/01/2024
5 starsJon M
Date: 03/01/2024
Customer service was great, they graciously worked to get my engagement ring produced and shipped quickly to arrive just in time for my proposal!JamesAllen.com
Date: 03/05/2024
Congrats! We are excited you chose us for your engagement ring. We hope you both love it for years to come!Review fromThomas W
Date: 02/29/2024
1 starThomas W
Date: 02/29/2024
Terrible customer service. You spend $30,000 with them and they act like you should be happy they reply to an email at all.JamesAllen.com
Date: 03/03/2024
Thank you for taking the time to reach out about your experience. We see that your rings were received during the height of our holiday season which caused some delays during the inbound inspection process. The service team was responsive to all of your email inquiries in a timely manner. We hope your wife is enjoying her bridal set once more and the customer service team is happy to assist you with any further questions or concerns about your orders.Review fromWilliam W
Date: 02/25/2024
5 starsWilliam W
Date: 02/25/2024
I was a little hesitant ordering jewelry over the internet but was very happy when I received the diamond anniversary ring. It was well packaged including documentation. The price was right, the quality is excellent, and it is absolutely beautiful. My wife loves it, and she can't stop looking at how it sparkles. I am very satisfied with the purchase and would not hesitate to purchase from James Allen again.JamesAllen.com
Date: 02/26/2024
Thank you for choosing us for your anniversary ring! We are thrilled your wife loves her new ring and we hope it brings you both joy for years to come.Review fromjacqueline h
Date: 02/21/2024
5 starsjacqueline h
Date: 02/21/2024
I was shopping for unique diamond earrings and I found them at James Allen. Love them!JamesAllen.com
Date: 02/22/2024
Congrats! We are thrilled you chose us for your new earrings and we hope you enjoy them for years to come.Review fromDiane F
Date: 02/09/2024
4 starsSize is misleading in the pictures of the earrings I bought. With that said, the workmanship that went into the earrings is noticeably outstanding.Review fromKenia S
Date: 02/08/2024
5 starsKenia S
Date: 02/08/2024
I absolutely loved my new studs. I was a bit hesitant, but I read all the reviews and the hype is real. First of all, they left me in awe with the packaging, such a detailed, qualify packaging. And the studs look even better than what I expected. Super happy with my purchase, can't wait to buy more jewelry from here.JamesAllen.com
Date: 02/09/2024
Congrats! We are thrilled you love your new earrings. We hope they bring you joy for years to come.Review fromDon K
Date: 01/16/2024
5 starsDon K
Date: 01/16/2024
Great service and fast shipping just days before Christmas. I live on the East Coast but was leaving for the West Coast over the holidays and needed a necklace for my wife shipped there with arrival before Christmas, and it got there flawlessly. I'd never heard of JamesAllen, but when my wife opened the gift, my two daughters-in-law (30 and 28 and in-the-know on fashion stuff) instantly went, "Oh, JamesAllen, that's a great place!"JamesAllen.com
Date: 01/17/2024
We are thrilled your wife loves her new necklace! It seems the gift was a hit and we hope she enjoys it for years to come!Review fromWilliam C
Date: 01/13/2024
5 starsWilliam C
Date: 01/13/2024
The ring got in on time. Customer service was helpful.
She loves it, and her friends are jealous.
I’d say it worked out pretty wellJamesAllen.com
Date: 01/16/2024
Sounds like you chose a knockout ring! Congrats!
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