Reviews

This profile includes reviews for Hughes Network Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hughes Network Systems, LLC has 25 locations, listed below.

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  Hughes Network Systems, LLC

  11717 Exploration Ln Germantown, MD 20876-2711

  
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  Hughes Network Systems, LLC

  2750 Anderson Creek Dr Greenville, NC 27858

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  HughesNet

  750 19th Street Ensley Birmingham, AL 35218

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  Hughes Network Service

  9605 Scranton Rd San Diego, CA 92121-1788

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  Hughes Network Systems, LLC

  473 E Fayette St Baltimore, MD 21201

Review Details

• Review fromDevin W

  Date: 04/15/2025

  1 star
  I have called HughesNet 3 times trying to return my equipment. Each time I get the same ole blah, blah, blah The 3rd time though. They show NO record of me calling. Sounds like the customer service ***** as bad as their internet service did. They can come pick up their own equipment and I will NOT be paying them one cent DO NOT USE.Absolutely hideous company!Had to at least give them one star to be able to leave a review. I would have left them no stars if one had that option.

• Review fromKathryn B

  Date: 04/15/2025

  1 star
  No Stars for them. I had them for 11 years. Tried to get out of the contract because we purchased a V See box. The internet didn't work with the box. Tried to cancel, they are telling me I owe over $400. Don't know what to do!

• Review fromPatricia H

  Date: 04/15/2025

  1 star
  If I could give them a negative rating, I would, but I can't, so they have to get a 1. They were a horrible service from the minute the service was connected. I live out in the country and my internet service choices are limited, but Hughesnet assured me that I would have great service. The service man had finished the setup and left, and literally 10 minutes later I started having problems. The picture was buffering badly. I called, and I was told that I had an "excellent" connection, so they had no idea what the problem was, and they couldn't send the service man back, since it showed no problem. I had the service for several months, and continued to have buffering, picture freeze, and just loss of service. Then whenever it stormed, I lost the connection completely for the length of the storm. I made several calls to them to no avail, they continued to tell me I had an excellent connection, when, obviosly, I didn't. Not only that, but I was paying $85/month for poor service and limited data. After about 8 months of this, I was able to switch to a much cheaper service (T-mobile) with unlimited data. Needless to say, I DO NOT RECOMMEND HUGHSNET.

• Review fromRobert D

  Date: 04/13/2025

  1 star
  Anyone looking for an internet provider? Stay as far away from Hughesnet as possible. From the start the idiot technician installed this large enough satellite to speak with aliens in the middle of my porch roof. When questioned I was told it was the best spot for the satellite communication. When questioned if they could move it to the upper roof I was told they could but they would charge extra for that. Had their garbage service for exactly 31 days, called multiple times to troubleshoot my connection issues. Literally the same speed as the old dialup internet. So we switch to another company, tell them we are cancelling service and they bill me for $300! They refused to waive the fee even though

• Review fromDan S

  Date: 04/11/2025

  1 star
  PLEASE READ - We were charged after we had canceled. They were unwilling to help us. This is a terrible company! ******** customer service!

• Review fromCandi L

  Date: 04/10/2025

  1 star
  **************** is NOT good, every time I called them about something they automatic renew my contract. So when finally got upset and cancelled my service they charged me a cancellation fee. When I asked for proof that I renewed the contract they stated I did it on line and could not provide proof. I informed them that I have not been on their website, of course that doesn't matter.

• Review fromBarbara M

  Date: 04/10/2025

  1 star
  Hughesnet is more expensive than other providers in town, however they are one of the 2 providers that are available to me --living out of ******* has been very slow from day one. I had to increase the "data" (and payments) since we burned through it so fast. So it cost me even more for such slow service.When it was time to move I was told I cannot cancel and had to have it in my new place. I had the guys come out to install and we found that there was no "line of sight." Something that is not my fault and now they want to charge me a cancellation fee of 300 plus dollars. I was told by one customer care person that if there is no line of sight, then I won't get charged for cancelling, yet another customer care person told me I will get charged. These people say conflicting things, the internet is slow and I would never recommend them. They are way too expensive. And something shady was going on with how fast the data was used. And no I do not have any "gamers" in my home, either. They don't tell you everything up front. I had to move, which is expensive enough and now they want to charge a cancellation fee. Also it's always a foreigner I have to speak with which tells me this company is too cheap to even pay the locals. SO they have plenty of money that they are making by overcharging unsuspecting victims. Never will use then again and I do not recommend.l

• Review fromKevin S

  Date: 04/10/2025

  1 star
  ABSOLUTE WORST PRODUCT EVER! IT HAS NEVER WORKED FROM DAY ONE, AND NOW THEY WANT TO CHARGE ME $400.00 TO CANCEL. THEY LIED ABOUT THEIR PRODUCT AND THE **** THEY WERE ATTEMPTING TO SERVICE! I CANNOT UPLOAD ANYTHING! I CANNOT USE IT FOR WORK OR ENTERTAINMENT> DO NOT TRUST THESE CHARLATANS!

• Review fromColleen A. T

  Date: 04/02/2025

  1 star
  Hughesnet Internet services is a chronically slow internet provider, can't view Netflix, bad reception of football games, have to clean dish each time it snows, ads state its 100 MB - my son tested - rated 3. Have called multiple times requesting assistance - both my husband and I. My son and daughter have attempted to work from our home using Zoom and video calls. Unable to successfully use video and talk at the same time. I would like to discontinue service immediately but was told it would cost me $400.00 early termination fee which was not disclosed to me at time of signing up. This service is terrible and there should be plenty of service calls on record as reference. The man today said he could save me $200 but I have already obtained new service and need to terminate ASAP. Hughesnet is bad service for high cost and the termination fee is completely unfair for the terrible service we receive. I called in advance last June 26, 2024 to make sure it would work in my location. Also, the landline isn't really a land line - it requires internet so doesn't work if internet is out which has happened frequently. Landline was supposed to be for emergencies. I was told that we may have too many devices and to unplug? I described needs at the time of setup and was told we would have adequate service. This has been totally misrepresented, extremely slow inadequate service. We had to purchase tokens this month because we had a limit on data I didn't know about. None of this was described at the time of signup and I feel I have been misled and the termination fees should have been spelled out in writing at the time of enrolling. This service was misrepresented to me and of poor quality since the beginning. In addition, it took them 8 months to change my name from Smith to Trout. Thank you for your help in resolving.

• Review fromPatrick F

  Date: 03/31/2025

  1 star
  I had Hughesnet install their service at my residence. I use the internet for business and I need high speed internet. They assured me I could try their service for a week at no charge. I tried it. It was way too slow. I called them the next day to cancel the service and remove their equipment. After three weeks I still have not had their equipment removed. I called them and they said I had not made an appointment to have it removed. They wanted one hundred dollars to remove their equipment. If I chose to throw their equipment away, they would charge me for the equipment. I finally agreed to fifty dollars to have a technician come get their equipment. There shouldn't be any charge at all. Slow outdated technology and s***** service. Wouldn't recommend them to anyone I liked.