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Business Profile

Cable TVs

Hughes Network Systems, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Hughes Network Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hughes Network Systems, LLC has 25 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 535 Customer Reviews

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    Review Details

    • Christina E

      Date: 03/28/2025

      I would like to give them zero out of five stars because I am so over dealing with the poor connectivity, loss of service, and gaslighting that the whole company gives when you call to report a claim. I pay ****** a month for service that is so unreliable that I cannot even make a phone call or watch a program on TV. I cannot wait until there is another provider in the area so that I can ditch this pathetic excuse of a company. My daughter is missing schoolwork and some of her classes because of these CONSTANT issues but we are always told that nothing is wrong with our service. Now we have been without internet for two days and cannot have a "technician" available without paying additional money, which we did, in an attempt to get service restored before she resumes school on Monday. They never compensate our bill for lack of service and will hike on additional costs without notice. RUN do not walk away from this company. Unfortunately, this is our only provider available but thankfully I have ordered ******** and will be cancelling this service as soon as my devices arrive. Horrible, horrible, horrible company, customer service, and technicians!!! Problems are temporarily resolved but never permanently!!!!

    • Carol B

      Date: 03/27/2025

      Prices are very high, customer service is awful and several differnt responsies for same issue. No credit is given for no service but they get paid for everyday of the month even when you have no service for a week.

    • Nandi G

      Date: 03/26/2025

      They **** ,communication *****. Everything ****. I called 5 times.

    • Clavia I

      Date: 03/15/2025

      These company is very bad and is making buy tokens and paying monthly payments I am spending too much money on a interest bill and I need them to stop to sending me bills. Want to change me for equipment which I send back. It dont work and make me buy tokens be for the month is up

    • Leigh F

      Date: 02/13/2025

      Total waste of money. internet did not work. Sent all equipment back Then charged a $400 cancellation fee.

    • David B

      Date: 02/12/2025

      I was lied to by the salesman. Lied about price, speed and reliability. When I contacted them I was told the salesman was with a 3rd party company. How is that my problem? They hired the company. I suggested the review the recorded conversation and they totally ignored me.Lousy company, service, and product.

    • Sandra D

      Date: 02/10/2025

      I CANCELED then almost 2 months ago and they haven't refunded my final payment to them which they said they would. Had to call again and then it was I had to wait 45 days for a paper check and all this time they still had my last payment of $175.67 to use. My best advice is go with any company that just charges a flat rate for internet service, I'll never recomend them to anyone ever again.

    • Charlee P

      Date: 02/05/2025

      Hughes Net is telling me that the reason I have no internet connection HERE IN ************ ***** is that its snowing in *******?? I have been with them for 16 years and have never in my life heard such a blatant lie!!! This is unacceptable and i cant get any help whatsoever!! This makes no sense at all on the 16 years Ive been with Hughes Net I have never had this problem?? Tired of the c*** they tell their customers!!

    • Donald B

      Date: 02/01/2025

      This is a terrible company with very poor Internet service and even worse customer service. I filed a complaint with BBB about the early termination fee and Hughes responded to them saying I would not be charged the early termination fee. However when my service terminated on 1/31 I was in fact charged a $370 early termination fee. I highly recommend exhausting any and all Internet providers that are available to you before choosing Hughesnet, you will be disappointed.

    • curt d

      Date: 01/28/2025

      On 9/14/2024 A Hughesnet Technician while installing a new internet system drilled a ~1/2 hole through a brand new interior bedroom floor 18 from wall. We tried to have them fix this and they sent us to their insurance company **************. ************** rejected the request to have them pay for damages. So we are getting the run around. Watch out having Hughesnet for your internet provider.

    Hughes Network Systems, LLC is BBB Accredited.

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