Complaints

This profile includes complaints for Bozzuto & Associates Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bozzuto & Associates Inc

  6406 Ivy Ln Ste 700 Greenbelt, MD 20770-1441

  
• 

  The Pioneer

  1760 Revere Beach Parkway Everett, MA 02149

• 

  Riverbank

  560 W. 43rd Street New York, NY 10036

• 

  Compass at The Grove

  1001 Compass Way Newark, DE 19711

• 

  1305 Dock Street

  1305 Dock St Baltimore, MD 21231-3366

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have so much talk about it, so I wrote a letter and uploaded it below.

  Business Response

  Date: 03/10/2025

  Good Morning,

  The team has reached out to Jiayi **** regarding concerns raised. The team addressed issues brought up by the resident. Additionally offered 2 months of complimentary parking for their patience as the maintenance team addressed any issues or concerns with the apartment home. The team reached out on February 27, 2025 and resident responded on March 4 they were satisfied with the team response. Email attached. 

  Thank you!

   

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/02/2024 we received our final billing statement for the apartment we rented which is owned by Bozzuto. The final charges were in the amount of $44.46. This balance was paid on the same day. On 1/23/2025 Bozzuto sent an email threatening legal action claiming we owed $97.98 in unpaid charges. No invoice was ever received. This is a clear attempt to defraud well after our lease ended and all debts were settled.

  Business Response

  Date: 02/06/2025

  Dear ****,

  
  I am the Regional Portfolio Manager overseeing Insignia on M. I have confirmed with the property that no additional money is owed, and the letter you received was sent in error.

  
  We sincerely apologize for the miscommunication and can confirm that your account has been closed with a zero balance. If you require any further documentation or have any questions, please feel free to reach out to me directly at the email below.

  Sincerely,

  ***** ******
  Regional Portfolio Manager
  (O) ************ | ************************************************************

  Customer Answer

  Date: 03/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I still find it deeply troubling that their systems are not robust enough to prevent errors which result in former residents being threatened with legal action.
  
  Regards,
  
  **** *********
  
  

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have been a tenant at Twenty20 Apartments and reported a plumbing issue on Nov. 25, 2024, causing inflated water/sewer charges. Despite my timely notifications and follow-ups, the management delayed repairs, provided inconsistent and misleading communication, and failed to address the issue fairly. Repairs were completed on Dec. 7, yet management relied on a post-repair test to deny reimbursement, citing contradictory explanations about charges.

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ***** ******* and I have just spoken over the phone with I believe an employee named Sequoia. Our family had disability accommodations with Equity Residential and also owed rent in arrears. Supportive Services for Veterans Families (****) an organization funded with money from ********************* to help at risk veterans has written a check for $12,000 that will be brought to your office Tomorrow. I have gone-through hades since October for our family to receive this check to stabilize our families housing, and now because of some corporate hostile takeover its been stated that the check has to be written to you all. You all are going to have to figure out how to cash this check because its the holidays and these non profits take a long time to cut checks. The funding has to be paid this year for continuity of assistance. Im bringing the check tomorrow and Bozzuto and Equity will have to box it out. Also, we had accommodations through equity residential that permitted us to break the lease without penalty as long as the rent was paid in full. It would allow us to transfer properties or just move in an effort to accommodate my husbands disability. I had to provide paperwork, have veterans affairs sign it and more. It was an arduous process. We also had to ask them to bypass the credit in an effort to get suitable housing to accommodate my husbands disability (transferring properties). This was granted.Our lease is over in March but we were going to leave ***************** Feb to another property within equity. I am happy to move to a bozzuto company near the hospital if you all have availability. But we would need accommodations. Now I recognize you all are a different property company as stated by Sequoia. However, reasonable accommodations should be allowed and granted per law. My family has already been through too much. So I am respectfully asking you all to help me make this seamless for my family please. Regards.

  Business Response

  Date: 02/10/2025

  Hello,

  Bozzuto Management Company began managing Town Square at *********** as of 12/17/2024 following the sale of the community.  The team and myself spoke to Ms. ******* regarding her situation and the previous arrangement that she had with Equity Residential.  Her original requests were made to Equity Residential in February 2023, one to honor her rent to be paid late without penalty and two to accommodate a transfer to another **************** and waive the credit and criminal background check.  The documentation honored this request upon Ms. ******* paying the balance on her account down to get back into good standing.  When we took over the site and had an opportunity to discuss with Ms. ******** I was upfront that we would happily continue to honor her to pay the rent late without penalty however we could not accommodate waiving a background screening at any other Bozzuto community.  I did honor her ability to terminate her lease early without penalty and without supplying the required 60 days notice. Bozzuto Management Company act as 3rd party managers and we do not have a policy that would allow us to waive background screenings since all of our communities are owned by different owners.  Despite telling her this, we did submit the reasonable accommodation to our legal counsel.  We provided her with the below formal response from our legal counsel.  

  "We represent Bozzuto Management Company and Town Square at ***********. We write in response to your recent requests for reasonable accommodations. Specifically, you have requested: (1) that your rent payment due date be modified, and (2) that you be permitted to terminate your lease prior to its expiration without penalty.
  
  As you will recall, Town Square at *********** has previously granted these disability-related accommodations. The rent payment date has been adjusted to coordinate with your support services payment, and Town Square at *********** has agreed to waive all early lease termination fees and the 60-day notice period, should you choose to terminate your lease before its expiration.
  
  You have also requested that Town Square at *********** waive screening for other properties. Town Square at *********** can only review accommodation requests for its own screening process. If you would like us to do so, please submit any documentation you would like us to review. If you believe you need an accommodation related to a screening process at a different community, you must apply to that community and submit the request (with supporting documentation) at that respective community.
  
  We remain committed to providing equal housing opportunities and will address any questions or concerns you may have. Please feel free to call or email me at your convenience."

• Initial Complaint

  Date:12/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called customer service about an employee and they have not gotten back to me at all. I had called last month about this.Abby

  Business Response

  Date: 03/13/2025

  **** ****,

  We sincerely apologize for the delay in responding to your concerns. Your feedback is very important to us, and we truly value your residency at ************. Please know that we are committed to addressing your concerns and improving our services. It was a pleasre speaking wtih you and discussing how we can improve going forward.

  If there is anything further we can do to assist you, please do not hesitate to reach out.
  Thank you for taking the time to share your experience with us.

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved out of a Bozzuto managed property in **********, ***, named ************** As is standard with apartment move outs, I properly filled the holes in the wall and spackled where I made modifications. The property manager claims, with no evidence, that their contractor had to "redo" the spackling and charged me money from my security deposit. I have attach photos that show I properly spackled all holes in the apartment and would like the money that was charged back to me. On their ****** page, there are other reviews noting similar move out issues so this is clearly the management trying to skate by and not give as much money back to the security deposit.

  Business Response

  Date: 12/16/2024

  Hi *******, 
  
  I tried giving you a call this morning but got your voicemail. I wanted to connect with you in regards to your move-out charges in question. 
  

  We appreciate your efforts in trying to repair the walls to the original state prior to your move-out. Unfortunately, upon further inspection, the repair you made resulted in additional attention required. As noted in the move-out letter you received on August 22nd, residents are typically held responsible for drywall repairs.
  

  However, in order to maintain a positive relationship between us, we would like to extend a courtesy by waiving this charge. You will receive an updated move-out statement shortly, reflecting this adjustment and the remaining refund. 
  We wish you the best and appreciate your time with us. If you have any questions, I'm in the office until 5:00 PM. 

  Very Best, 
  
  ***** *********
  Property Manager, ****************
  *******************************************
  ************ | *********************  
  

  Customer Answer

  Date: 12/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* **********
  
  

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at apartment #*** @ ************************************ until August 15, 2025. As you can see from the attached email correspondence they owed me $1131.38 as a refund for my full months rent, after arguing with them for 3 months they have told me several different times that the check is in the mail. I still do not have it. I would like to receive my full refund at the very least, but recommend BBB do a full audit of the company because I am sure I am not the only one.

  Business Response

  Date: 12/02/2024

  Good afternoon. 

  I understand Mr. ******** frustrations because it did take him a while to receive his deposit but not because we did not do our part. As you can see in the attachment labeled "Deposit Refund," Mr. ****** moved out on 8/15/2024, and we processed his initial refund the same day, 8/15/2024.However, we were notified on or around 9/30/2024 by Mr. ****** that he had not received his deposit, so we reprocessed it; then we were made aware again on or around 11/5/2024 that he still had not received his deposit, and we processed it again. 

  Please reference attachment "Email", after not hearing from Mr. ****** for a few weeks, we followed up with him on 11/26/2024 to ensure he received the deposit and Mr. ****** responded the same day,11/26/2024, confirming he received it. 

  Customer Answer

  Date: 12/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially applied for this apartment and paid a $500 application fee. However, due to their lengthy review process, I spoke with them, and they agreed to cancel my application and refund the $500 by check. It's now been over a month, and I have yet to receive the check. Despite my efforts to follow up, their only response has been that the check was sent. Given their proximity, I find it hard to believe that it would take over a month for the check to arrive.

  Business Response

  Date: 11/20/2024

  Applicant received refund. 

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a notice to terminate my lease early. The apartment ceiling and walls were coming apart. I put in a request for it to be fixed to no resolve. Upon termination of my lease, I was informed that Id be responsible for one months rent after moving out. I received no further contact from The Monarch apartment complex. I received a notification that a collection was put in my credit report by them from *******. I want the collection removed from my credit report.

  Business Response

  Date: 10/12/2024

  ***** ***** was a resident at ******* from 10/4/23-2/29/24. Ms. ***** submitted her notice to vacate on 2/5/24 with a move out date of 2/29/24 and listed the reason below for moving out:
  
  The current tenants who are currently renting my home,notified me on February 2, 2024 that they will be vacating the property within two weeks. I have to move back into my home.
  
  After Ms. ***** moved out from the community on 2/29/24, Somaya sent the move out balance to the resident. The resident requested a payment plan for the remaining balance and after receiving approval ****** sent an agreement to ******** for a 6 month payment plan with payments due April 1st-September 1st to cover her remaining balance. After offering the payment plan on 3/7/24, we received no further contact from Ms. ***** and have not received any payments as of 10/12/24.  
  

  If you require any additional information you can contact the Property Manager ***** ***** at ********************************** or ************.

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***********, a building owned and managed by Bozzuto in ********, Ct which was my previous residence of which I rented from for **************************************************************** expenses and due to their inept ability to maintain proper book keeping, are withholding a $500 rental deposit from being returned from me. Bozzuto claims they normally process the initial prorated rent term & deposit in two separate transactions. Its been provided to Bozzuto and acknowledged by their General Manager that this security deposit + prorated rent was done in one transaction. However because of this poorly managed process, they will now not issue my security deposit back to me.

  Business Response

  Date: 10/07/2024

  Pursuant to the attachments and past resident Matthew Dean's ledger, a security deposit was never charged to the account. His payments all went towards rent in which case he paid much less in rent owed for following months of his residency. Although his $500 payment was supposed to be applied to a $500 security deposit charge, the error in not charging the security deposit does not entitle him to an additional $500 credit.