Complaints

This profile includes complaints for Bozzuto & Associates Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bozzuto & Associates Inc

  6406 Ivy Ln Ste 700 Greenbelt, MD 20770-1441

  
• 

  Greenwich Place at Town Center

  10090 Mill Run Circle Owings Mills, MD 21117

• 

  Blvd & Bond

  88 Arsenal Yards Blvd Watertown, MA 02472-5045

• 

  Fuse Cambridge

  165 Cambridgepark Dr Cambridge, MA 02140-2485

• 

  Bozzuto Management Company

  50 Salt St Revere, MA 02151

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HIPPA Law complaint. Staff are putting eviction notices on my door without a secretion. Eviction notices should be confident and placed in tenants mailbox or given to tenant face to face. There is a lack of privacy. All sensitive Information being exposed to the public.

  Business Response

  Date: 08/02/2024

  The way DC eviction notices are served is mandated by statute meaning, DC law requires us (through a process server) to execute service in this way. If the notice is posted to his door, it is delivered open faced and a time-stamped photograph is required to be taken of the posting showing what was posted and when.  All of this information is then required to be submitted to the court.
  
  Unfortunately, the law does not take into consideration a persons privacy. The law encourages service of process to open, notorious, and public to increase the likelihood that the person being served gets the notice. We hope that this information will satisfy and bring an understanding to the complaint. If there are any additional questions, please be sure to let me know. 

   

  Best, 

  Ja'*********************

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/29/2024, my vehicle was towed from **********, ********************************, despite being registered with Bozzuto Property Management. I received no prior notification, causing significant inconvenience and financial burden. I paid $502.84 for towing and $15 for a Lyft ride to retrieve my car.The EV charging stations are constantly broken, leaving residents with limited options. Bozzuto failed to update vehicle registrations, resulting in my car being towed without cause and without any communication. The valet company found no digital record of my vehicle, which was confirmed by the front desk. Assistant manager ************** has failed to resolve this issue satisfactorily.Ongoing separate smoking complaints ***************** smoke) remained unresolved for months despite numerous emails and calls. Separately, an aggressive, unauthorized dog breed lunged at me in the elevator, and management never followed up. I also have video of a drugged-out woman using our facilities without intervention from the front desk, demonstrating a serious breach in safety protocols.These grievances, including unwarranted towing, unresolved smoking complaints, aggressive dog incidents, broken EV charging stations, and lack of response to my emails, highlight the significant headaches and ongoing distress caused by Bozzutos failure to address resident concerns adequately.I seek a full reimbursement of $517.84 for the towing and Lyft fees, as well as $1,500 for backpaid parking fees. Additionally, I request a review of Bozzutos policies to ensure better management of vehicle registrations, communication of building policies, maintenance of amenities, and enforcement of pet policies.Supporting documents include towing incident correspondence and bill, towing companys expired permits, emails on smoking issues, photos of broken EV chargers, and video of an unauthorized person in the lobby.Thank you for your help in resolving this matter.

  Business Response

  Date: 07/26/2024

  ***** informed us in person and via email that his car was parked overnight in a reserved spot belonging to another resident and subsequently towed. We discovered that the spot belongs to a resident at our sister property, and their staff did not have a record of ***** as a resident to contact. Additionally, the vehicle information we have on file for ***** corresponds to a different car, not the one that was towed.

  The smoking issue and the elevator incident have been addressed accordingly. We also have comprehensive security measures in place, including fob access doors and elevators, cameras, 24/7 security patrols, and a concierge team, to ensure the safety and community atmosphere of our property.

  Please let us know if you have any other questions. 

  Customer Answer

  Date: 08/08/2024

  I have been out of town on bereavement and wish to reopen this case. 

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February of 2024 I was contacted about my security deposit return from The ********* (Bozzuto Management) that I was to be receiving. They told me I could expect it within 30 days. After further inspection of the documents I was provided, I noticed the amount on the return was $1,000 less than what I was owed. I emailed them back correcting the issue, this took a couple of weeks to resolve as my emails were only being answered once a week. After resolving the incorrect amount, they told me they had sent a new check to my new address. I waited weeks for the check but never received it. After some time, I messaged back with concern that it had got lost in the mail. I was asked to verify the address they had sent it to (the address was correct) and they assured me that they would send a new one. During this time I also let them know that I would be moving in a few weeks and needed it to arrive before my move. Again, after several weeks of waiting for the check it never arrived. Since moving to my new home I have provided them with a new address to send the check to, as I still have not received the owed amount. The last time the check didn't arrive the manager blamed it on the post office, however I had just received another return from our electrical company from the same complex. My address is valid and working fine. Four times they have told me that there would be a check shipped, not once have I received one. It has taken 5 months, 33 emails, and 3 phone calls and the issue has still not been resolved. I am 8 months pregnant right now with my first child and I could really use the return to be paying medical bills and preparing for the baby. I have asked the manager for the accounting departments contact information multiple times and each time he has avoided the request or simply not responded. I cannot get ahold of anyone over the management, and the manager has since stopped responding to my emails and calls. I am at a loss for what to do.

  Business Response

  Date: 07/24/2024

  Good Afternoon,

  Thank you for sending this over to **! I, ***************************, have been going back and forth with **** regarding their deposit refund. As of June 27, 2024 the refund has been received by ****. Please see the attached screenshot for the delivery along with the email confirmation from ****. Please let me know if any additional information is needed and I am happy to assist!

  Kind Regards,

  ***************************

  Property Manager

  *********

  *****************************************

• Initial Complaint

  Date:06/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/19/2024 Applied for a rental unit and received an adverse action from your organization. I have never had a lease with Bozzuto during the time specified ony rental report. I did have a lease with ******* ***** and do not owe anything to Bozzuto. This has affected my rental/credit report for false reporting.

  Business Response

  Date: 07/16/2024

  Hello ******,

  
  I apologize for the delay in my response. On 07/01/2024, I sent an email to ************** with an attached letter from One501 stating that she does not have any balance. I also submitted an IT ticket for assistance, and they confirmed that there is no record of us ever sending her to collections.

  Business Response

  Date: 07/17/2024

  See attachment.

• Initial Complaint

  Date:05/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a responsible and loyal near three year resident of *******************, a Bozzuto property in **********, **. I paid on time, and was a respectable tenant. My studio apartment had one carpeted area, the bedroom, which was covered in near entirety by my King sized bed. This apartment is only 500 square feet so you can imagine the small amount of square footage the bedroom was. The bed covered the whole thing, Upon move out I was charged $386 in addition to the $300 I paid for cleaning and painting (my apartment was kept white). This $348 charge was for a complete replacement of the carpet that had "seepage" once pulled back. I explained that this is an impossibility given that this would mean things were spilled repeatedly ON my bed and seeped through to the carpet and then through the carpet. Underneath my bed was also filled with clothing and other stored items. There is absolutely no way this is my responsibility. There is no evidence available to show that this seepage was not there prior to my move in, nor is it a part of the move-in inspection as a tenant right. I paid this due as I am 8 months pregnant and do not feel like dealing with the back and forth at this time but I expect a thorough response to this. I have paid almost $100k in rent dues over three years, and $386 is chump change to a multibillion dollar company like Bozzuto, even if this made any logical sense at all to be my responsibility. Best Regards,****

  Business Response

  Date: 06/24/2024

  We have been in contact with **** since her move-out and her over her move-out statement with damage charges. Since there was no security deposit required, she had to pay the damages with her move-out statement. I have attached the correspondence, photos showing damage and the invoice from the vendor.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/06/2023 paid Falls Green $50 application fee 01/19/2024 paidFalls Green ***************************************************************************************************** all personal information for screening not counted, one is to pushing her to sign as resident and the other is asking her to go through all the notarizing procedure without mentioning all these in any document or file in Jan when going through screening. Before paying $450 nothing was mentioned about guarantor's presence to the leasing agency. Service is worse than none, only complicating things and delaying instead of making things work. Considering how ill functioning fall green leasing agents are including General Manager ***************************** and agent ****. I offered two options. One is the administration fee ( not called holding fee on the webpage when was paid) is returned to me, while the other is to proceeding with the application and get it done efficiently. The whole application process is not a pleasant experience especially my bozzuto account cant be accessed right seconds after I paid Administration fee about 19th Jan for B613 (movein date is 25Jan, perfect date for me). By the time system glitch was fixed B613 was gone and Ive already booked the plane ticket. But this is not the most disappointing part, the infuriating part is that *** already provided my guarantors info and she was screened her by asking her fill in all kinds of personal info. I was shifted to the earliest studio B212 without me going through the procedure of filing the application. I just inquired it in the mail. The following back and forth should be very familiar to you mainly about the strange requirement of signing guarantor as resident without any prestatement and any other guidance about how should we proceed to make it standard and efficient despite the fact that is known to you I had been in the DC with my kid with no lease and no school to go.They still not refund and even insultingly denied my payment.

  Business Response

  Date: 06/03/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your application process at ************
  

  As we discussed on February 20, 2024, we have canceled your application and issued a refund check for $400, which was mailed to the address you provided. According to our records, the check was cashed via mobile app deposit through **** of America on February 27, 2024.
  

  Regarding the application fee, we regret to inform you that we are unable to issue a refund for this amount. The application fee covers the cost of services provided during the application process, including credit and background screening.
  

  Again, we apologize for any frustration this may cause. If you have any further questions or concerns, please do not hesitate to reach out to us at ************.

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bozzuto specifically ****************************************** (**************) has not given me my refund of $595.01. This has been ongoing since February and theyve claimed to have sent it out multiple times. I have stated I am willing to pick it up but have not received an update in weeks. I would like for them to give me my deposit and resolve this issue.

  Business Response

  Date: 06/05/2024

  **** came to ************** on Monday, June 3, 2024 to meet with the Assistant Manager ****. At this time **** and picked up the security deposit check. This issue has been resolved.

• Initial Complaint

  Date:04/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a HUD-VASH recipient. On Feb 29, 2024 I was notified that HUD approved my lease with the Apollo, a Bozzuto building, which was a 12 month lease beginning March 1, 2024. I was working with multiple agencies to cover the costs of my move in, which the Apollo team was aware of. The Apollo requires numerous tasks be completed online before they give tenants their keys. The day I was notified that I was approved, Feb. 29th, 2024, I made an appointment with Pepco to shut on my electricity. The earliest appointment was for the 5th of March which was also the day I met with the agencies I was working with to have them provide the funding for all of my move in costs. The Apollo management team would not give me the keys to my apartment until the 5th when I would fulfill their online move-in requirements. Per their policy.Their were numerous issues with the Apollo staff. I sent a letter to their corporate offices because the management refused to give me their contact info. This set off a pattern of retaliation and harassment from the Apollo management team. One of the ways they decided to retaliate against me was to bill me for the electricity for the days that I was not allowed to occupy my apartment. I have included the e-mail their representative sent me regarding the bill, the bill I was sent listing the charge I am complaining about, as well as two e-mails to both the Apollo management team as well as the Bozzutto corporate offices regarding issues I have experienced with their team. The ******************** have not responded to my complaint. Instead, their management team at the Apollo have stepped up their harassment and retaliation. To sum up- I have been billed $57.95 listed as current vacant charges by the Apollo billing team for utility charges that occurred before I moved in. I believe this was further retaliation for my complaint to the Bozzutto corporate offices which have ignored my complaint. I would appreciate any help regarding this matter.

  Customer Answer

  Date: 05/11/2024

  BBB-

     Hello! The business has sent me an e-mail that they would remove the charge from my account and they have. I appreciate your efforts on behalf.

          Thanks!

      ***************************

   

  Business Response

  Date: 05/13/2024

  Good Evening,
  
  I hope this finds you well. My name is *****************************, and I am the General Manager of The Apollo. We thank you for the opportunity to resolve your concern, we are here to help. First, we apologize for any frustrations you have experienced; our goal is to provide our residents with top notch service,and a sense of sanctuary.
  
  I am happy to provide clarity on the Pepco charges that were assessed to your account all residents are asked to provide confirmation that theyve secured an account with Pepco for their electrical usage upon move-in. In the event any residents do not establish service or if there is a lapse in service for electrical utilities, the resident is automatically backbilled in accordance to the terms in our Utility Addendum. This is to help prevent disruption to electrical service in your home.
  
  In this case, on May 1st, $57.95 was automatically applied to your account for the lapse in coverage after your March 1st lease start date. However, upon learning of the details in this situation, our Resident Accounts Manager applied a credit to your account in the amount of $57.95 on May 10th.
  
  I hope this helps, and please do let us know if you have any questions. Again, were always happy to help.
  
  
  Sincerely,
  
  *****************************
  She/Her/Hers
  Multi-Site General Manager
  
  The Apollo
  *************************************************************************
  (O) ************ | TheApolloDC.com
  
  The ********
  ***************************************************************************
  (O) ************ | TheLockwoodDC.com
  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to rent an apartment with their new building, The ******* in *********, **. We had a video tour of a unit, decided to switch to another unit and went ahead and put in an application. The leasing agent said we would receive a video of that unit that day but it took about a week to actually get a video. We asked to switch to another unit as the layout did not match the online floor plan and this took a couple more days. We confirmed the new unit was okay and did not receive a lease. We continued to wait and were eventually told that they were switching property management companies and we would receive the lease the next day. After again not receiving anything, we signed a lease at a neighboring property. They are now stating that there was a 72 hour policy for receiving our deposit back which was not disclosed at any point in the process.

  Business Response

  Date: 05/01/2024

  Hello,

  We are sorry to hear that this applicant did not receive the requested information in a timely manner and will be reaching out today. We have no problem issuing a refund for her $500 deposit. 

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at ********** residences for 5.5 years. I terminated my lease on 12/17/23 due to job relocation. I paid for breaking lease $4772. I had the apt cleaned by a professional cleaning service on 12/15/23. West Broad inspected the apt on 12/18/23 after it was cleaned and I had moved out. WB has a deposit of $300. They want to charge me now for a total replacement of refrigerator, which should only be for the freezer door which has remnants of a magnet on outer door that wouldn't come off. The rest of refrigerator is working well and was cleaned out by professionals. In the bathroom they want to charge me for a brand new mirror stating that it was peeling bc of steam after showers. The bathtub they want to reseal stating the sealant is coming off. I do not understand these charges nor have ever heard of such charges. I see this as 5.5 years of living in an apt and wear and tear. WB is asking for an additional payment of $1556 for damages.

  Business Response

  Date: 04/18/2024

  We appreciate you bringing these concerns to our attention regarding damages charged at move-out. We sincerely apologize for any inconvenience or frustration this may have caused.
  
  Upon reviewing the case, we understand the importance of transparency and fairness in assessing damages. We are committed to ensuring that our charges accurately reflect the costs associated with restoring the property to its original condition, taking into account normal wear and tear.However, we also understand that disputes may arise, and we are open to further discussion to resolve this matter amicably. We will be reaching out directly to discuss this matter further.  Thank you again for bringing this matter to our attention.

   

  Warm Regards,
  
  *****************************
  General Manager, West Broad Residences
  ***********************; |  ************, **  22046
  (O)************  |  www.westbroad.com
  

  Customer Answer

  Date: 04/30/2024

  Dear BBB,

  We have agreed on a final amount of $400. Matter is closed.

  Regards,

  **** ***************