Complaints

This profile includes complaints for Bozzuto & Associates Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bozzuto & Associates Inc

  6406 Ivy Ln Ste 700 Greenbelt, MD 20770-1441

  
• 

  1305 Dock Street

  1305 Dock St Baltimore, MD 21231-3366

• 

  30 Dalton

  30 Dalton St Boston, MA 02115-3171

• 

  Blvd & Bond

  88 Arsenal Yards Blvd Watertown, MA 02472-5045

• 

  Revolution at Assembly Row

  290 Revolution Drive Somerville, MA 02145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/26/2022 I received a call from ******** at ************ apartments advising that my name had come to the top of the below market rate apartment waitlist and I needed to immediately come to apply if interested. I viewed the unit and decided to proceed being that myself and two children were urgently looking for safe housing . I provided my income as requested and was denied despite me making two times the amount of the rent . The complex ignored my calls and request to appeal the decision. I was also told my daughters social security income could not be counted towards my income Supposedly the denial reason was due to insufficient income. Which is definitely not the case.

  Customer Answer

  Date: 11/02/2022

  I would like my application fee returned. 

  Business Response

  Date: 05/10/2023

  April 6, 2023 
  

  On 10/26/2022, The ******* at ******** received an application from ***** ******** for an affordable (below market rate) apartment listed at $2,292. Tiana applied independently and paid a sole application fee. The proof of income documents that were submitted did not meet the applicant selection standards and suffice. Below market rate applications are based on the merit of the initial application and cannot be altered to change a qualification decision. For example, if an application is submitted with (2) adults and the application is denied due to the credit of (1) of the adults, the applicants cannot simply remove the denied person from the application. This is also true in ***** ********'s situation where she applied independently and was denied due to the income requirements and then attempted to add another adult to the lease that she said would meet the necessary income requirements. 
  

  We are happy to refund the application fee. We can process this and a check for $53.64 will be cut and sent to the address we have on file: 
  
  ***** ******** 
  **** ********* ***. 
  Oakland, CA ***** 
  
  General Manager 
  The ******* at ******** 

  Customer Answer

  Date: 05/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I never attempted to add another adult to my application . The Information stated is false . The decision was based on discrimination. I qualified with myself and my two children and this company illegally denied my application. I was a former resident at that complex prior to this new company taking over . I moved out because I was layed off my job . Once I was rehired making the same amount of money I was making when I moved in a year prior I reapplied . Excellent credit , excellent rental history , and qualifying income.

  discrimination at its finest 

  Regards,
  
  ***************************

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of *************** 9/19/22. Called multiple times and sent multiple emails inquiring into the shipment status of my refund. They had my forwarding address incorrect initially. After correcting this and waiting about a week, I attempted outreach and wanting to confirm the change and inquire into shipment status.No response, still. It has now been 30 days since move out. Am escalating this to the next level to seek insight, further action will be considered if the 45 day threshold is passed.My experience at i5 was great however their leasing office was ridiculously unresponsive for a majority of the time.

  Business Response

  Date: 11/07/2022

  From: *************************** <**************************@bozzuto.com>
  Date: Mon, Oct 31, 2022 at 10:29 AM
  Subject: RE: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint #********.
  To: *************@mybbb.org <*******@mybbb.org>
  Cc: ******************************* <***********************@bozzuto.com>
  

  
  

  Hello *****,

   

  This customers refund was cut weeks ago on 10/12. We've followed up to inquire if they would like it voided and re-issued, since it sounds like they haven't received it.

   

  Regards,

   

  Miriam M**********

  General Manager, ***************

  *** **************  |  Washington, DC *****

  (O) ************  |  *****************

• Initial Complaint

  Date:10/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept. 30 - the residents of the ***********************. connected with the leasing office in regards to noise disturbing in the vain of domestic violence coming through our vents nearly daily. A recording was sent over of said disturbance - in which the response was nothing could be heard on the video. We were given options of paying to transfer as well as filing official complaints - not wanting to get involved in a domestic dispute we let the situation rest but during the Oct. 6th incident described below, Ms. M*********'s counterpart chose then to announce that she had actually heard the audio when she moved it over to her personal device and was planning on reaching out but it had been 7 days since originally contact was made so I do not know the counterparts plans to actually reach out and the Oct. 6th situation has residents feel as if this was an intentional attack due to complaints to the buildings. On Oct. 6th, my partner and I were accosted and accused by Officer **************** of defacing police property; we found that her grossly wrongful accusation was fueled solely by ***** - The Chase property manager. ***** maintains that with no warrant or crime committed, she is required to supply police with any requested video - in the hour-long video that ***** had sent to Officer ********************* took it upon herself to highlight a time stamp that she believed showed my partner and me defacing the officer's property. ***** maintains that she spent hours looking through the footage and she sent over what she believed as the crime in question - only to follow up with that she had looked at no other cameras or angles to corroborate the crime she was aware the officer was accusing. Mind you there are at least 3 other cameras, 6 apartments with open patios over the area of said crime and is on ****************- one of the busiest intersections in DC- all while ***** was not able (or willing) to do her due diligence in making sure she was accusing the correct two people.

  Business Response

  Date: 10/13/2022

  From: ************************* <*************@bozzuto.com>
  Date: Thu, Oct 13, 2022 at 1:40 PM
  Subject: BBB of Metro Washington DC & Eastern Pennsylvania complaint #********.
  To: ************@mybbb.org <****************@mybbb.org>
  Cc: *************************** *************************************************************************** *************************** <***********************************>, ********************* <*******************************************>
  
  Hello ******,
  
  I am responding on behalf of Bozzuto in regards to the attached complaint. We have been working with this resident over the course of their tenancy to address their concerns and find reasonable solutions within our means. We have offered them to transfer at no cost to address their issues with their neighbors. They have stated in their complaint they do not wish to file formal complaints, we still are working to ensure disruption is minimized. We do have a courtesy officer who resides at the building who asked for particular video footage of damage done to their police car. It is our obligation to provide footage to the police department. There was not targeting or pointing out in this regard, we provided video footage of the incident with no other information to the police, just as was requested of us. We do not control how the police officer responds. DC Metropolitan Police Department is handling that vandalism case and we are not involved. Our general manager has heard out this residents complaints and tried to offer solutions only to be met with opposition. I have a meeting with this person scheduled for tomorrow and intent to offer to allow them out of their lease should they so desire. We do not wish for someone to be in an unhappy situation and will continue to work with them to find the solution.

  Please let me know if you need further information.
  
  Lauren J**********
  Regional Vice President
  ************

  Customer Answer

  Date: 10/13/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:Hi ****** - 
  
  This has been a very disappointing experience. Without speaking to me or listening to any audio of the interaction you determined that I was not targeted or handled inappropriately.
  
  I have seen your reply from the BBB and I would like to cancel our phone conversation and move forward via email. 
  
  Moving forward: 
  - I'm unsure of when we were offered free transfer options seeing as Oct. 6th was the first day your office confirmed there was noise upstairs nevertheless - may said transfer options be sent via email ? Furthermore - if the residents decide to transfer I need to confirm that I will not be subjected to work with ***** or her counterpart.
   I'm unsure of when we were offered free transfer options seeing as Oct. 6th was the first day your office confirmed there was noise upstairs nevertheless - may said transfer options be sent via email ? Furthermore - if the residents decide to transfer I need to confirm that I will not be subjected to work with ***** or her counterpart. I apologize that my upsetness with being wrongfully accused was opposition - I would like to submit on official tenet/costumer complaint with your HR department to properly document this situation. As I plan to stay in the building, I need to have this situation documented officially to move forward. Please let me know on how to proceed with reaching said team. 
  I have filed a report and complaint with MPD in regards to the incident in I was wrongly accused - Is Buzzuto willing to submit a request for a different patrolling officer ? (Adding short video of Officer confirming the ****** of *** *********************** had me and my partner accused of a crime.) 
  
  Will be following up via BBB as well. 
  
  *******
  Regards,
  
  ******* *****************
  

  Business Response

  Date: 10/19/2022

  From: ************************* <************@bozzuto.com>
  Date: Wed, Oct 19, 2022 at 12:43 PM
  Subject: RE: BBB of Metro Washington DC & Eastern Pennsylvania  complaint #********.
  To: ********@mybbb.org <************>, *************************** <***********************************>, ********************* <************************************************>
  
  Hi *******,
  
  I am sorry to hear this has been a disappointing experience and I was not able to connect with you prior to sending the response to the Better Business Bureau. Since you filed a complaint with them we do have an obligation to immediately respond. I was hoping to discuss with you on the phone to hear your feedback on the situation.  I did need to use the information I had on hand to respond at that time.
  
  The information you posted in your response to BBB stated our office offered you a transfer due to the noise issues with your neighbor, if that is not the case I am happy to offer a transfer option to you with no transfer fee. If this is something you would like to explore I can have the team send you the available apartments similar to your current unit.  I cannot make any guarantees that you will not have to work with ***** or ******, they are the mangers of this property and will be working on the day to day aspects of the property. I am however happy to set you up with another agent to discuss specifics of the transfer.
  
  We of course do not want you to be unhappy in your home and I know you stated you regrettably renewed your lease. Therefore I did want to let you know that if you wish to rescind your renewal I am happy to work with you on that as well.
  
  Our HR department handles internal issues with our staff so they would not be able to assist in this matter. I would be the person to assist you in this regard and I am happy to have a conversation with ***** and ****** based on any information you relay.
  
  Lastly I do think it is best for you to handle the incident with MPD directly with them. We have an obligation to provide video footage to the police department of incidents. We simply provided the footage of the mentioned incident without any additional information or naming of people. I am not aware what took place after that but happy to discuss. Based on the setup of our property and experience with our courtesy officers we are not able to make changes in that regard but hope that some of the other solutions I have offered will alleviate the issues. 
  
  Again I am sorry your experience has been unfavorable and I do hope we are able to overcome that or work with you on a solution. Please let me know if you would like to discuss further or have any questions. 
  
  Sincerely,
  
  Lauren J*******
  Regional Vice President
  ************

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a new lease with **************** apartment building, a Bozzuto managed property, in July 2021 with a lease end date of June 18, 2022. I vacated the apartment on the lease end date of June 18, 2022. Prior to my vacating the apartment, a Bozzuto representative inspected my apartment and found everything "acceptable," i.e., there was no damage. I had paid a $250 security deposit when I moved into the apartment. As of September 25, 2022, I have not received a refund of my security deposit or a formal accounting of any charges deducted from the deposit. I have called the management office multiple times and written to the President of the Bozzuto Management Company to no avail. The only information I received from **********'s Assistant Manager was a screenshot of my account showing I was due a refund of $248. I never received a check with the balance of my security deposit or a final accounting of deducted charges. Pursuant to the Virginia Residential Landlord and Tenant Act, I was supposed to receive a refund of my security deposit and an accounting of any charges deducted from the security deposit within 45 days of my move-out date. Virginia  Code Section 55.1-1226.A.

  Business Response

  Date: 10/20/2022

  From: *********************************** <**************************@bozzuto.com>
  Date: Thu, Oct 20, 2022 at 11:01 AM
  Subject: RE: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint #********.
  To: **********@mybbb.org <*******@mybbb.org>

  
  
  

  Good morning, ****************-

   

  I hope this finds you well. My name is *********************************** and I am the General Manager of **************** as of the end of July of this year. We thank you and your team for sending over a copy of **. ********* complaint, and we hope everyone knows we are happy to help. First, we apologize for any frustrations ******************** has experienced; our goal is to provide our residents with top notch service, and a sense of sanctuary.

   

  Last week, we were able to issue the refund of **. ********* security deposit.   As we have recently had a few transitions within the team, it seems this refund may have erroneously fallen through the cracks. We sincerely apologize for this error. 

   

  Today, I phoned ******************** but was unable to get through.   I sent her an email confirming that her refund was in fact mailed out on October 13, 2022 in the amount of $243.58.

   

  If ******************** has any further questions, we would be happy to provide any clarification or assistance as we are always happy to help.

   

  Should you have any questions, please do let us know.

   

  Sincerely,

   

  Jacqi

   

  **************************************

  General Manager, ****************  

  *** **** ** * |  Arlington, VA ***** 

  (O) ************ |  *****************

   

  Customer Answer

  Date: 10/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ****** | ******* property and have been since 2013. We loved living here until our upstairs neighbors started banging and stomping on their floor during quiet times and have started doing it 24/7. I emailed the leasing office about my problem and asked them if they could do anything. Nothing has been done and I sent my first email in February of this year. The manager ******************* is rarely in the office and when she is, she doesn't leave her room. When she finally came up to listen to the noise, she stated it is "normal living conditions" even though it sounds like a stampede running over my apartment. Everyone else in the leasing office just stated "we cannot do anything" "not our problem" to our face.

  Business Response

  Date: 09/13/2022

  From: ******************************** <********@bozzuto.com>
  Date: Tue, Sep 13, 2022 at 9:54 AM
  Subject: Response to complaint #********
  To:  *******@mybbb.org <*******@mybbb.org>
  Cc: ******************************* <*******************************@bozzuto.com>
  
  Hello ******,
  
  Our team has spoken to ***** on numerous occasions in person and on the telephone regarding reported noise in his home.  We have asked ***** to call our 24 hour front desk team anytime he hears the noise so that we are able to come to his home so we can experience what he is experiencing and determine whether or not it is a lease violation.  On numerous occasions ***** has done so but also declined to allow us into his home.  On these occasions the team has instead walked the hallway and surrounding areas and been unable to detect any noise.  On the occasions ***** has allowed us into his home our team has heard what is considered to be normal living noise.  There is a full household of people in the home above him and in community living there may be some form of noise that can be heard from persons walking, or completing day to day activities. 
  
  Our site operates 24 hours a day, and based on business demand our team members, myself included may not be at their desk or phone for periods of time.  We do have 24 hour staff though and a full office team and there is always someone available to provide assistance.  I did speak to ***** and tell him to e-mail me instead of calling if he wants the most timely response since I may not be able to pick up the phone while I am completing tasks such as walking the building, giving tours, meeting with residents or prospects, etc.  The only time ***** has reached out to me directly to come to his home in this manner was on Tuesday June 28, 2022 at 10:58 am.  I was able to respond to the e-mail and come to his home where I could only hear what was considered to be normal walking. 
  
  I do understand that ***** is concerned that noise may be occurring at other times or at louder rates then what I or my other team members have experienced when in his home.  We are able to spend an extended period of time in his home to gain a better understanding of what ***** is speaking of if he would like to schedule this with us.  I am also available to discuss other options such as allowing ***** to terminate his lease or placing him on a waiting list for another home.  If ***** does prefer to be added to a waitlist for another home, I would not be able to guarantee that this home would be noise free, only that the office will continue to be available to respond to any reports of noise, and that we do enforce our lease if someone is found to be violating it.
  
  Please let me know if I can be of further assistance.
  
  Thank you,
  
  ********************************
  
  General Manager, ****** | *****
  
  **** ******************* | Arlington, VA  *****
  
  (O)************ | ************.COM 

  Customer Answer

  Date: 09/13/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: 

  As you can see with the attached screenshots of my email chain, I sent out my first email in FEBRUARY on 2022 and have had MULTIPLE front desk staffs come up and listen to the noise. She is saying I am now allowing more people to come up is because I am calling to complain at times where I NEED quietness and peace! You expect me to allow someone into my home at 3:00AM in the morning or when I am in the middle of a lecture or testing? Plus, none of the staffs wear protective gearing. They don't wear a mask when coming in, walked around with their dirty shoes, and only spent 2 minutes listenting and determined that was enough to call it "normal living conditions." They offered to have someone come in for extended periods of time but I do not want an outsider in my home DURING A PANDEMIC. And when it comes to "walking the floor", I walked the floors myself and could hear exactly what I hear inside my home. I have talked to fellow neighbors and they hear the same noise too and thought they were the only ones. Oh and now she wants us to terminate our lease or move? WOW! Why not just say "Not my problem, we're making money so we don't care what you do"? I want to talk to someone higher up than a leasing manager. And not ******* because I doubt she will be more useful than *****
  
  Regards,
  
  ********** ************