Complaints

This profile includes complaints for Bozzuto & Associates Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bozzuto & Associates Inc

  6406 Ivy Ln Ste 700 Greenbelt, MD 20770-1441

  
• 

  Fuse Cambridge

  165 Cambridgepark Dr Cambridge, MA 02140-2485

• 

  Revolution at Assembly Row

  290 Revolution Drive Somerville, MA 02145

• 

  Bozzuto Management Company

  1 Repton Place Watertown, MA 02472

• 

  30 Dalton

  30 Dalton St Boston, MA 02115-3171

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease with ******|Slate under the company Bozzuto ends on Oct 2023, and I moved out on time. The company has not yet mailed me the deposit yet, and no response from them when I followed up.

  Business Response

  Date: 04/02/2024

  Good Afternoon ****************-
  
  I hope this message finds you well. My name is *************************, and I am the interim General Manager of ************. We thank you and your team for sending over a copy of ************** complaint, and we hope everyone knows we are happy to help.First, we apologize for any frustrations ************ experienced; our goal is to provide our residents with top notch service, and a sense of sanctuary.
  
  Our records confirm ************ vacated her apartment home on October 25, 2023. Following ************** move out an inspection of the apartment condition was conducted, and a $150 cleaning fee was assessed, which was communicated to ************ via email.On November 8, 2023 a check was cut for the refund due ($102.31) and mailed to the property, as ************ had not provided a forwarding address. The check is available for pick up at our site during regular business hours.
  
  If ************ has any further questions, we would be happy to provide any clarification or assistance as we are always happy to help our valued residents.Additionally, if ************ is able to provide a correct mailing address, we are happy to re-issue and mail the check.
  
  Please do let us know if you have any questions; again, were always happy to help.

   

  ***********************; 
  General Manager, ************

  Business Response

  Date: 04/02/2024

  Good Afternoon ****************-
  
  I hope this message finds you well. My name is *************************,and I am the interim General Manager of ************. We thank you and your team for sending over a copy of ************** complaint, and we hope everyone knows we are happy to help. First, we apologize for any frustrations ************ experienced; our goal is to provide our residents with top notch service, and a sense of sanctuary.
  
  Our records confirm ************ vacated her apartment home on October 25, 2023. Following ************** move out an inspection of the apartment condition was conducted, and a $150 cleaning fee was assessed, which was communicated to ************ via email. On November 8, 2023 a check was cut for the refund due ($102.31) and mailed to the property, as ************ had not provided a forwarding address. The check is available for pick up at our site during regular business hours.
  
  If ************ has any further questions, we would be happy to provide any clarification or assistance as we are always happy to help our valued residents. Additionally, if ************ is able to provide a correct mailing address, we are happy to re-issue and mail the check.
  
  Please do let us know if you have any questions; again, were always happy to help.
  
  *************************  
  General Manager, ******** Triangle
  *******************************************************************
  **************
  
  

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking for the BBB's help because for 176 days there has been a potential raccoon or skunk running around in the ceiling, making its home above my apartment and following me whenever I move in my apartment. I've been paying $4100 a month since Aug 2023 to live with something lurking over my head at ***********, one of the new apartment buildings in the ********** complex in NW **************, and the property managers and maintenance refuse to even come to my apartment to evaluate the maintenance requests. This is a Bozzuto property, the same Bozzuto that is currently being investigated by the Office of the Attorney General for rent hikes. I submitted a maintenance request on August 31, 2023. I have been sent emails stating that the noise was due to the construction, water pipes, and the trash compactor. One of my neighbors who lived in the building before me complained as well. She was told that the noise was due to the echo from the cars in the parking garage. I was told that a couple eventually moved out due to the noise over their apartment. Maintenance has come to my apartment to fix a leaking sprinkler head that caused a water leak in November 2023. Yet, they didnt even investigate the noise/movement while there, and there was movement while they were in the apartment. To this day, they have refused to visit my apartment to assess the noise/movement maintenance request. I filed a complaint with the Office of the ************************* They were only able to act in the role of a mediator. The property managers lied to their lawyers who passed along the lie to the **** The lie was that they had thoroughly investigated the issue and that there was nothing further that they would do. They stated that they had pictures to prove it. The pictures that they were referring to are the ones where they had open the sheetrock in the ceiling due to the water damage. I have those same pictures too! The animal is at the concrete level and moves on the steel frames

  Business Response

  Date: 03/08/2024

  Thank you for your feedback. Bozzuto is committed to providing equal access to housing and is passionate and dedicated to training and following fair housing principles. Additionally,Bozzuto is committed to achieving high levels of resident satisfaction, and was selected as the #1 Resident-Reviewed Property Management Company for seven consecutive years from 2015-2021.
  
  ********** is aware of your concerns, and has investigated these complaints at great length, including most recently by examining behind the drywall. We can confirm that there is no sign of any rodent or other animal in the walls. City Ridges investigation and response is thoroughly documented in photographs and reports.
  
  We have reached out to you in the past to reinspect your apartment home should you still be experiencing any noise concerns. Please let us know if there are any additional concerns you may have that we can address.

  Sincerely, 

  ************** 

  General Manager, **********

  Business Response

  Date: 03/08/2024

  Hello Please see the attached response to the *** detailing our steps taken and the attached two photos showing behind this resident's ceiling and wall showing no signs of rodents. If you need anything additional to help close this case please let us know.  

  Sincerely,

  ***********************

  General Manager, ********** 

  ************

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bozzuto manages the apartment complex I live in. I moved in in August, 2023. The fire alarms have gone off atleast 20+ times. Most of them false alarms due to faulty equipment. The alarms are so loud in every apartment. Screaming a fire has been detected in the building please exit the build do not use the elevators. In addition an alarm sound goes off. This apartment also has showers that were not usable due to the design. The shower ***** directly on the floor not in the tub. Its insanity I couldnt even use my shower for 5 months. Please help my wife is pregnant and Im work an off schedule as a pilot and I can not get adequate rest living in this place. They also randomly started charging for car chargers when we were told they were free when we moved in.

  Business Response

  Date: 03/04/2024

  Please see attached response.

  Business Response

  Date: 03/18/2024

  To Whom It May **************** law firm represents the legal interests of Bozzuto & Associates **** as managing agent
  for PG Mainstreet NCC 5201 Apartments, LLC d/b/a **** (hereinafter **** or Business)
  with respect to this file. **** is a multi-housing residential rental community located at *************************************************************************.
  This matter involves a Complaint filed by the Consumer, ***************************, against our
  client regarding the activation of the community fire alarms due to faulty equipment. In brief
  response to the complaint, **** conducted an annual fire system check in October 2023,
  confirming that the fire system was fully functional. The system correctly activated in response to
  incidents such as a neighboring resident burning food. Additionally, instances of the fire alarms
  being triggered were attributed to misconduct by minors who pulled the fire alarms.
  For the foregoing reasons, **** respectfully requests this office to close this complaint
  as satisfactorily responded to by the Business and therefore satisfactorily closed. Please feel free
  to contact this office if we may be of any further assistance whatsoever or if you have any follow
  up questions or concerns.
  Sincerely,
  ************************, Esq

• Initial Complaint

  Date:01/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I moved into Wyldes (one of the Bozzuto buildings) on November 6th, the noise from my upstairs apartment has never stopped. Every day you can hear some crazy heavy barefoot footsteps followed by every vibration, the moving stuff, and low-frequency vibrations. This is so frequent from day to day and day to night. I have recorded over 10 videos of the noise in my apartment and reported it to the local police and the management of this building. But as time went by, there was still no real action as I requested and I still had to endure the noise every day. My heart felt so hurt and so tense when the sudden noise happened. Also, I can't sleep well because my routine sleep time seems to be controlled by others, so if they don't go to sleep, I can't go to sleep. Not to mention, the noise is so frequent that I cannot concentrate on my daily work as well as study when I am in my apartment.

  Business Response

  Date: 02/20/2024

  Hello Haochen - 

  You met with ************************* the regional manager and have discussed your issue. We have permitted you use of the guest suite at a sister community until we could come to a resolution for your noise situation. We have permitted a break of lease at ********** and approved a transfer into a studio unit at ************. Additionally, we also issued a one-time courtesy credit. If there is anything additional we can assist with or if you are still experiencing noise issues at **********, please feel free to reach out. 

  Thank you!

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe were we deceived into not getting concessions when signing our lease. Although we were told that the concessions where amortized into the price. We are trying to figure this out. We were offered a reduced rate apartment where management stated the price is reduced because they already amortized the current promotion into the rent. Current promotion being 3 months free rent. Upon further investigation and talks with management we and other tenants are starting to feel scammed or were scammed. We pay $4250 a month believing that was the amortized price from the 3 months free rent as we were told. The original price of our apartment was $5197 as stated by management recently. $5197 X 3months = $15,591 / 12months = $1299.25 $5197-$1299.25= $3897.75 which is what out monthly rent should be. Now the other two bedrooms on this floor on this side of the building range around the same price or lower. The prices are lower on lower floors and maybe $100-150 for the same unit above. Given this new information if we were not deceived we would have chosen the same apartment on a different side of the building or lower floor and paid less with either the amortized rent or the 3 months rent spread throughout the lease. We signed two leases which i believe the first one explained the concessions. Now that one cant be found. We believe deception was used as we signed a this legal contract. The solutions we proposed are be given our concessions amortized and moving forward on the rest of the lease at $3897.75. Second the over payment of months we paid be removed from our current balance $352.25 X 5 months =$1761.25. We are also asking that the first full month of rent is waived and taking from the balance thats is owed. $4250.00 + $1761.25 = $6011.25. We are asking for the first month back because for 1-1.5 months we were neglected and forced to deal with and ant problem by ourselves. No one really communicate with us until the second month. This is reasonable.

  Business Response

  Date: 04/02/2024

  Hello, i would like to reopen this complaint to submit the following response below. Please let me know what additional steps are needed to complete this. Thank you! 
  
  Hello, 
  
  I am disheartened to hear that you do not feel as though we have met the expectations that we aim to meet with our tenants. As we have previously discussed, I did not locate any discrepancies between what was listed in your contract and what was billed to you. The apartment home and pricing offered did not include additional concession and there are none listed in your signed lease contract.  I understand that there are many different offerings listed on our website, but these do not apply to your selection. All pricing and special offered are specific to each apartment home and are subject to change.
  
  In regards to your pest issue, when this was brought to our attention, our team along with a pest specialist responded and the issue was resolved. If you are still experiencing any issues with this, please let us know.
  
  As always, please don't hesitate to reach out to us directly by email or phone at ************.

   

   

  Business Response

  Date: 04/02/2024

  I am disheartened to hear that you do not feel as though we have met the expectations that we aim to meet with our tenants. As we have previously discussed, I did not locate any discrepancies between what was listed in your contract and what was billed to you. The apartment home and pricing offered did not include additional concession and there are none listed in your signed lease contract.  I understand that there are many different offerings listed on our website, but these do not apply to your selection. All pricing and special offered are specific to each apartment home and are subject to change.
  
  In regards to your pest issue, when this was brought to our attention, our team along with a pest specialist responded and the issue was resolved. If you are still experiencing any issues with this, please let us know.
  
  As always, please don't hesitate to reach out to me directly by email or phone at ************.
  
  
  ***********************
  Regional Vice President
  (O) ************ | bozzuto.com
  
  
  NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK
  NAMED A TOP WORKPLACE BY THE WASHINGTON POST EIGHT YEARS IN A ROW
  

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/Madam, I am writing to file a formal complaint against the Bozzuto Group, specifically concerning their **********, *************************** property. My experiences as a resident have been deeply troubling due to several unresolved issues, which have significantly impacted my living conditions and well-being. I am seeking your assistance in addressing these matters. Frequent and Disruptive Fire Alarms: There have been consistent occurrences of fire alarms going off during midnight hours, almost every week. Most notably, on December 28th, the alarms sounded approximately 10 times starting at 1 AM. This not only disrupts sleep but also raises concerns about the reliability and effectiveness of the building's fire safety system. Unreasonable Indoor Inspections: The management has conducted indoor inspections under the pretext of checking "mat coverage," which seems unreasonable and intrusive. The criteria and purpose of these inspections have not been clearly communicated to the residents, leading to discomfort and privacy concerns. Inadequate Soundproofing: The building suffers from weak soundproofing, leading to a lack of privacy. Conversations and noises from neighboring apartments are easily heard, which is not acceptable for a residential building that promises comfortable living conditions. Inadequate Tenant Screening and Response to Complaints: It appears that the background checks conducted for new tenants are insufficient. An example of this is a current tenant who seems to be mentally challenged and lives without a guardian, yet the management team has failed to take appropriate action despite numerous complaints. I have approached the property management team multiple times regarding these issues, but unfortunately, my concerns have not been adequately addressed. The persistent neglect and lack of action have compelled me to seek help from your esteemed organization. I trust that the Better Business Bureau will take this matter seriously and assist in finding a resolution. I am open to any suggestions or actions you deem appropriate to rectify these issues. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely,*******************

  Business Response

  Date: 02/02/2024

  Good Afternoon ****** 
  
  Hope your week is going well. I wanted to reach out as we received your complaint filed with the BBB regarding Bozzuto at **********.
  
  I would like to start off by saying I'm sorry to hear about your experience at **********. I wanted to talk through a few items mentioned in your filed complaint.
  
  I do sincerely apologize for the disruption of the fire alarms that were occurring, especially those that occurred at night. The fire alarms has passed building inspection and have been checked and re-verified by multiple parties and vendors to ensure they are operating accordingly. The night of December 28th, the vendor who installed the system and also the construction team was involved to troubleshoot and work through why the alarm was triggering. Again, please be assured the alarm system has been thoroughly checked and verified for proper functionality but I do understand the inconvenience and disruption it can cause when alarming in the middle of the night.
  
  Building noise/apartment inspection the on site team does enter apartment units from time to time for routine inspection/preventative maintenance but a notice is always sent out ahead of time to notify residents when the team will be entering the apartment home. Was a notice not sent out?If so, please do let me know so I can address this with the team. I do understand there are some noise/sound issues. We are working with the construction team on what can be done to minimize noise travel but unfortunately with apartment living, there will be noise that travels.
  
  Tenant screening all applicants are screened (credit and background check) through a software system under the same standard for all applicants and must pass the screening in order to gain approval to be a resident at **********. If you can provide me with the resident you are referring to, I am happy to look into further regarding their situation.
  
  I am happy to schedule a phone call or meet with you in person at ********** to discuss further. I am typically in ******** weekly and am happy to let you know the next time I am in ******** if you would like to meet in person. Additionally, you are always welcome to reach out to me if there is anything I can assist with.
  
  Thank you and hope you have a wonderful weekend.
  
  *************************
  Regional Portfolio Manager
  **************************** |  *** Floor |  Hoboken, NJ *****
  (O)************  |  bozzuto.com
  
  NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK
  NAMED A TOP WORKPLACE BY THE WASHINGTON POST EIGHT YEARS IN A ROW
  

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite multiple concerns about *********************** management, Bozzuto, the concerns continue. The last incident involving a Bozzuto contracted employee. I ordered phone ******* in a value of nearly $6,000. The staff had an individual walk from the street (not a tenant nor did he bother to confirm residency) asked for my package and the staff handed my phones to the individual who turned around and walked back out. I asked for video and photos and Bozzuto refused, putting me in danger. Bozzuto then said they will pay me for the stolen items. They lied. I then got a phone call stating that if I would file a police report, Bozzuto will pay for it. Lied again as the police report was made. They then said I have to put a claim through my insurance and if denied they will pay. Another lie. Now the company decided to put a claim through **** LLC, a third party company. The claim was placed but **** LLC has not been cooperating with the insurance. A spit to the face that **** LLC and the staff is still employed and I am the victim. Management gives me the run around, protecting the staff while victim shaming me. They need to pay me. These phones were a Christmas gift and Bozzuto care none to resolve the matter. Seen in the photo is Bozzuto staff and perpetrator

  Business Response

  Date: 01/11/2024

  This resident had a package delivered to The ***** in November. 30 minutes after the packages were delivered, a man came in and said he was here to pick up the packages in ***. The Concierge handed him the packages. A little bit later the resident in *** came to pick up the packages and discovered they were given out. We asked the resident to file a police report which he gave pushback on but then agreed to file one. The associate who gave out the package works for *******Service, that is the company who employees our Concierges. We let the owner of *****, *****************, know as he would be responsible. **** asked him for the receipt for the package that the resident is saying he paid $6,000 for so he could submit to his insurance as he opened a claim. We also told the resident he would need to speak who the adjuster to give a statement. The resident did not want to speak to the adjuster, but we told him that he would need to give a statement if he wanted them to pay the claim. The receipt given which is attached shows the resident only paid $350 and would be financing the phones. ***************** asked the resident if he told ******* the phones we are missing and give them a copy of the police report and last I heard he was willing to split the cost of the phones with *****-see attached e-mail. 

  Customer Answer

  Date: 01/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The information provided was not only incorrect but is also hearsay. Attached is an invoice from ******** amount paid is $371.00, not $350.00.  The company went out to release my apartment number which is also concerning as they have no concern for my safety.  As to the report in question, (police report) I never pushed back, though. I made it clear to Bozzuto that I was in fear of filling a police report as retaliation against me from the perpetrator was a possibility. Management did not care, they coerced me into filing a police report, do as you are told or you would not get paid I found myself helpless and had no other choice but to file a police report. Once I filed the police report, now, for the first time, management tells me they will only pay for it if my insurance denied the claim. Once again, I had to put the claim by acts of coercion. My insurance denied the claim, made it clear on the denial letter that they have spoken to ******* and I owe the money. The money is owed because this was made as a monthly payment plan. When I pushed the issue for payment, *************************, sent me an email that I had to deal directly with the third party company, that they will no longer accept my concerns, showing control and force. They are not only wrong but showed their lack of sympathy, concerns towards me by now demanding that I speak to a third party insurance company. I understand they have very little knowledge of the point of law but this is not my responsibility, I PAY the RENT to BOZZUTO. Bozzuto is responsible for addressing all concerns, if not, we don't need them here as management. This email is another example of their lack of management, understanding. Bozzuto just wants to brush problems and throw it to a third party company without care of legal consequences or concerns towards the tenants. This website speaks in favor of my credibility as all I saw was multiple complaints against Bozzuto. They are responsible, never did a thing, didn't provide me with the photos of the individual that stole the goods, had to get the photos via a subpoena.  At the end, I am the one with the monthly contract, and everything provided by Bozzuto has been blank naked statements.

  Regards,
  
  ****** *********

  Customer Answer

  Date: 01/12/2024

  Bozzuto manager is so unorganized that she doesn’t know the date of theft. “November”.  
  Rational, weight should be in my favor. The correspondence from Bozzuto does not identify the author, position, and doesn’t provide solutions other than a hearsay from a third party who has no bearing in the complaint in chief. As stated, my contract is with Bozzuto, not a third party company. Despite being forced to do things, Bozzuto is wrong, misleading, as to the third party insurance. I called and the adjuster advised I am not the client.  Is unreasonable to think otherwise. 
  
  Bozzuto should be held liable within the BBB and point of law. I have emails and also recorded conversations with Bozzuto that they will pay me if the insurance denies my claim. “You will be paid via insurance or out of pocket” 
  
  This is not only misleading but constitutes the acts of coercion and fraud. If I want I can file a complaint, both civil and criminal if I choose to do so. Any contract can be pierced. Bozzuto is a company hired by the building owner. Query if the owner is aware of how Bozzuto has treated me along with retaliation actions.  
  
  Bozzuto is a perfect example of malum in se. 
  
  I can provide BBB with audio along with emails to discredit these baseless allegations towards me. 
  

  Thank you,

  ***************************;

  Business Response

  Date: 01/17/2024

  The resident settled with the vendor who employes the associate that gave out the phone and signed a release. We helped guide the resident in every way possible. Please see the attached signed release. 

  Customer Answer

  Date: 01/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  This submission by Bozzuto provides queries, not fully executed, not dated. Again, all this company continues to do is provide naked statements. If a settlement was reached, the mere fact that it was released, is cause for a pierce of contract, null, void and should be released to the public. It is poorly written, no witness to adherence. 
  

  This is why I am persistent about the complaint in chief, Bozzuto does not take responsibility for all its wrongful and intentional acts. Pursuant to the point of law, Bozzuto has engaged in unethical acts guided solely by the frustrations of my complaint. The anger has clouded Bozzutos team to act relentlessly and carelessly. This is a matter of principle, management in which they lack. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:12/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A refund of my reservation deposit for an apartment was to be returned by check within 60 days of applying. I have contacted the business and they give me vague details about the status of my refund and refuse to call me back.

  Business Response

  Date: 01/09/2024

  Unfortunately, I was not able to identify the property or location for the transaction. 

  Please provide the name of the property or location and we will be able to review and see what is causing the delay in refunding your payment.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into ***** Apartment located at ********************************, San Francisco, California ********* in April 2023, and have been hearing noise from the Skydeck since then. We chose to live on the penthouse level because we planned to avoid any noise above us. Due to the unique features of the Skydeck, we are the only unit that could hear noise from upstairs after we discussed it with neighbors on the same floor. It is because they have wooden stairs and uneven tiles right above our unit and never fixed them.We have been patiently communicating and cooperating with the management team to diagnose the issue, and yet they refused to provide any instant solution to minimize the sound coming from Skydeck. We started hearing banging noises at 2 am, 3 am, and 4 am every week continually. This is unacceptable and we really don't know what should we do with this situation.So far, the management team hasn't been proactive in offering alternative solutions like transferring to another unit or lowering the rent but kept asking us to contact the front desk at night when we hear noise. People come and go, we can't contact the front desk every time we hear noise in the middle of the night, which doesn't alleviate the noise happening to begin with.

  Business Response

  Date: 11/17/2023

  Good Afternoon,

  Bozzuto management company took over management duties of this building in September 2023 

  I met with the residents on Friday 11/10/2023 we put in place some temporary safe guards to help mitigate potential noise. 

  We have a potential fix slated for the week of 11/27/2023. this has been communicated to the residents. We will continue to follow up on this until fully resolved. 

  Thank you, 

  **** ******* 

  Regional Portfolio Manager 

  Bozzuto Management Company

  Customer Answer

  Date: 11/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  Hi ****,

  Thank you for your response.

  I only have the option to accept or decline the response, and I would like to keep this case open until we resolve the issue within the time frame you provided. Please keep me posted and feel free to reach out if you have any questions. Thank you.

  Regards,
  
  ****** ***

  Customer Answer

  Date: 11/21/2023

  Good afternoon,

  I hope this message finds you well.

  Thank you for helping with my complaint. I do see that my case will be closed and a review will be posted. 

  Could you please let me know if I'm able to re-open the case in the future regarding the same issue? In addition, I don't see this company from BBB website anymore, would you please share a link of their webpage with me? Thank you!

  Best regards,

  ******

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my move out fee years ago when I live at in of the properties, they labeled it as unpaid and put it in my credit report effective my moves in the future. They have not help or resolve issue

  Business Response

  Date: 11/27/2023

  We are unable to respond to this complaint as she did not give us the name of property or location in order to identify and investigate the complaint.